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Transcript of Information & Communication Technology (ICT) Enabled Total Quality Management (TQM) in Library and...
Information & Communication Technology (ICT) Enabled Total Quality Management (TQM) in Library
and Information Services (LIS)
Keynote Address Delivered in the Sixteenth National Convention on Knowledge, Library and Information Networking (NACLIN
2013) on ‘Emerging Technologies and Innovations in Library Practices’, organized by DELNET at MNIT, Jaipur
Roshan Lal Raina
Indian Institute of Management Lucknow December 11, 2013
Agenda
•Context•LIS Functions in Context•Challenges for LIPs•Opportunities for LICs & LIPs•Way Forward
LABOURAGRICULTURAL
ECONOMY
CAPITALINDUSTRIALECONOMY
KNOWLEDGEINFORMATION
ECONOMY
Context?
KC
Knowledge Creation
Knowledge Capture
Knowledge Use/Application
LIPs in K/I C
Not just
Facilitatorsbut
Partnersin all the three components
LIS Functions in Changed Context
ProcureProcessProvide
Not just Reading Materialsbut Essence
Challenges in Acquisitions
• Evolve Policies with Customer as the Focus
• No March Pressures• Move from traditional to modern IT
enabled procurement methods• No vendor patronage ---
competitive• E-books
Consumer Attitudes Toward E-Book Reading
Consumers are very interested in "bundling" print and digital versions of a book, with 48% of survey respondents willing to pay more for bundles.
Just over half of survey respondents would pay more for an e-book if it could be given away or re-sold.
Consumers do not distinguish between e-books published by traditional houses and independently published options when making buying decisions.
While the numbers are relatively small, there is an increase in the number of people who buy print and digital versions of a book interchangeably and a slow decline in the number of
people who exclusively buy e-books.
Len Vlahos, BISG Executive Director, said "Four years of consumer data shows clearly that e-book consumption has reached mainstream readers and has expanded well beyond early
adopter 'power readers,' but that physical books remain a popular format for many consumers, especially in certain categories. This survey provides actionable information for
companies across the industry to stay ahead of these trends."
Challenges in Processing … no less
Give it the treatment that it deserves and not overdue on this
Again, keep your ‘USER’ in focus
Use the facilities already available
Accommodate your own (local) requirements
User’s Frustration?“I don’t want to search…. I just want to find!”
“Just give me the Answer…. And make sure it’s right!”
Research has always been challenging, but there are so many resources available online today that finding an important article can feel like an impossible task.
Services
Disjointed approach to information searching and service delivery
OPACsE-JournalsDatabasesDigital RepositoriesNewspaper ArticlesE-BooksCited ReferencesOther Contents
All searched separately
Alternatives
Federated searchesWeb-scale discovery. A preharvested central
index coupled with a richly featured discovery layer providing a single search across a library’s local, open access, and subscription collections
Central index. The collection of preharvested and processed metadata and full text that comprises the searchable content.
Discovery layer. The user interface and search system for discovering, displaying, and interacting with the content in library systems
The SolutionSingle Search Interface
Federated Search
Real-time query and responses
Library OPAC
E-Journals
Databases
Digital Repositories
Search Results
Web-scale discovery search Library OPAC
E-Journals
Databases
Digital RepositoriesPre-built harvesting and
indexing
Unified Index
Search Results
Discovery Services ….
"Select Big 4"• OCLC WorldCat Local(late 2007)• Serials Solutions Summon (mid 2009
Summon 2.0) • EBSCO Discovery Service (early
2010)• Ex LibrisPrimo Central (mid 2010)
Patrons Switching Faster Than Libraries Faculty and Students Already Looking Elsewhere for Search Help
Where Do Students Start a Search? Where Do Faculty Start Their Research? n = 2,229 n = 3,025
Search Engine 83%
Wikipedia
Social Networking Site
E mail ‐
E mail Subscription ‐
Online Database
Ask an Expert Site
Library Website
7%
2%
1%
1%
1%
0%
0%
A specific electronic research resource
A general purpose search engine
Your online library catalog
The library building
2003
37% 47%
21% 32%
28% 18%
13% 4%
2009
Source: “Faculty Study 2009: Key Strategic Insights for Libraries, Publishers,© 2011 The Advisory Board Company • www.educationadvisoryboard.com • 22852D and Societies” Ithaka S+R; “Perceptions of Libraries, 2010,” OCLC.
•increase accessibility of e-resources and increase full-text downloads
•Students generally love discovery services
•LIPs reactions are mixed at best.
•Advanced searchers are not generally satisfied
•Relevancy ranking can still be improved
•Adding Federated search does not add much to web scale discovery (currently)
•Content providers are generally eager to cooperate with discovery vendors to have their content indexed.
•Problems of broken links are still an issue
What Has Discovery Done Actually?
Impact
• Resource Usage (full-text, OPAC, A & I, Article alerts
• Workflow on management of e-resources• Proper marketing & positioning of discovery
products for users• Information literacy• Attitudes of users at different levels• Usability testing & integration of discovery
services into library portals
Challenges
• Relevance of the hits
• Subject coverage in terms of currency and content
• Precision ratio
• Are web scale discovery tools a good starting point for exhaustive subject searches or for exploring new topics?
• Will such tools help a searcher to become competent information user in the work place and in later life?
• Do we need to change our information literacy education to find the new discovery environment?
• Can we augment our discovery services to support and deliver our information system.
Way Ahead …• Recommendation services
[Contextual]• Field navigation • Relevance ranked results• Enhanced visual displays• Multi-media stuff
Searching & Retrieval Habits
• Patron – the key• Producer• The Facilitator
» Question Please
• Thanks