INFORMATION BOOKLET FOR JOB SEEKERS · All job seekers who commence on the STEPS program, will...

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INFORMATION BOOKLET FOR JOB SEEKERS

DISABILITY EMPLOYMENT SERVICE INFORMATION FOR JOBSEEKERS

DES_Ref_InfoBkletforJS_630404_v1_130218_1917 (Pg. 2 of 13 )

DURING YOUR TIME WITH STEPS, WE WILL WORK TOGETHER TO ASSIST YOU TO ACHIEVE YOUR EMPLOYMENT GOALS.

IT IS IMPORTANT TO REMEMBER THAT EVERY JOURNEY BEGINS WITH THE FIRST STEP

EVEN THE SMALLEST STEP CAN MAKE A DIFFERENCE.

HAVING THE RIGHT ATTITUDE IS IMPORTANT.



WELCOME TO STEPS! All job seekers who commence on the STEPS program, will receive a copy of this booklet. We

hope you find this booklet a useful reference tool.

During your time with STEPS staff members will encourage participation and your inclusion in

decision making.

We respect your rights and although there are some rules to abide by when you are participating in

a STEPS program, we try to accommodate your needs and are open to suggestions and ideas to

assist you to have achieve your employment goals. The ‘Disability Employment Services Programs

– Your Service Guarantee’ and ‘Employment Services Code of Practice’ provides more information.

STEPS is a non-profit organisation that delivers a number of programs in the Employment, Training

and Community Service areas and you can find us at www.stepsgroup.com.au.

OUR VISION We envision a future where every individual, regardless of circumstances, has access to quality

education, training and employment services that enable them to realise their potential.

OUR COMMITMENT On our journey to achieve this, everyday we:

•value our people

•deliver exceptional service that is people focused

•recognise the value of strong communities

•promote innovation to ensure social, environmental and financial sustainability

http://www.stepsgroup.com.au/



WHAT WE EXPECT FROM YOU You will need to read and sign documents to receive our service and most importantly you will need

to sign an ‘Authority to Release’ form so that we know who we can speak to with your permission. We will assist you to understand all documents that we ask you to sign. STEPS will discuss the

benefits of disclosing information to employers. Please see below for more information.

During your time on the STEPS program, you will be required to have a current Employment

Pathway Plan [EPP]. Your EPP will set out the steps to be taken by both you and STEPS to work

towards an appropriate employment goal, based on your individual needs. Your EPP will be

reviewed and updated regularly and will also include a Contact Schedule.

We hope you enjoy your time with STEPS but because nothing is perfect we have included in this

booklet the process for handling ‘Complaints’. If you are unhappy about something, please let us

know. We will follow the process and we will do our best to resolve it.

More Information of what you can expect is included in Disability Employment Service Programs –

Your Service Guarantee and Employment Services Code of Practice sheets. It is important that

you remember that you will need to notify us if for any reason you can not keep an appointment.

BENEFITS OF DISCLOSING INFORMATION TO EMPLOYERS

When completing the Authority to Release form it is important for you to consider the benefits of

allowing STEPS to disclose information to employers. Some of the benefits of disclosing

information to an employer include:

• Enables STEPS to have a frank conversation with the employer about disability issues in

relation to the essential requirements of the job – this can help determine whether work

related adjustments are required and/or whether support services are needed

• Enables you to obtain information about the organisation’s support structures for

employees with a disability

• Can eliminate any surprises or awkwardness when speaking with the employer

• To provide prospective employers with evidence of your skills, abilities and ways for

overcoming any implications of your disability

• Disclosure to employer and co-workers can increase their responsiveness to your needs.

ANTI-DISCRIMINATION STATEMENT

STEPS adopts and applies non-discriminatory entry rules in respect of age, gender, race, culture,

religion or disability.

STEPS must also adhere to eligibility criteria as per contractual requirements.



INITIAL APPOINTMENT

GETTING YOU READY

EMPLOYMENT ASSISTANCE

PROVIDING JOB SUPPORT

POST PLACEMENT

ONGOING SUPPORT

You will usually either

• Be referred by a

ESAt/Centrelink; or

• Come to us directly

(Direct Registration).

You must meet

DEEWR’s eligibility

criteria

We will

• Check we are talking to

the right person

• Explain the types of

services that may be

provided

• Explain the Service

Guarantee and Code

of Practice

• Explain rights and

obligations for Activity

Tested participants

• Commence your Job

Seeking Profile

• Complete an initial

**Employment

Pathway Plan. This

will be kept current

throughout the

program

We will work together [you and STEPS] to:

• Discover your strengths

and weaknesses

• Determine what type of

assistance you need to

find and keep a job; and

• Complete your **Resume

to assist with your job

searching

• Explain how to access

and use Job Search

Facilities

• Ensure your Job Seeking

Profile is completed

• Prepare you to find a

**suitable job which may

include you attending

Training Courses;

• Job search employers to

match your skills and

abilities

• Review and update your

Employment Pathway

Plan to include

Employment Assistance

activities

• Commence

employment

• Provide the necessary

Post Placement

support to keep you in

employment e.g. train,

support and encourage

you in the job

• Reach successful 26

weeks of employment

• After 26 weeks of work

STEPS will assess

your future job support

needs

• Then at 52 weeks, if

required, an external

assessment will be

organised to determine

the level of ongoing

support you still require

to maintain your

employment

• Or it may be

determined that you no

longer need our

support and you will be

exited from the

program

Period of Service: 78 week on the Disability Employment Service Program which may be extended by 6 months

During the STEPS program you will be asked to complete internal surveys. Completing surveys is optional, but your input is valued



**DEFINITIONS: Resume: A Resume will be developed and uploaded onto the Australian JobSearch website which will assist you with looking for work. Whilst developing your resume, you will be asked to provide

answers to some Challenge Questions. The purpose of these Challenge Questions is to protect

your privacy. You will receive a ‘PIN’ which you will need to use to activate your Resume and to

logon to your Personal Page on the Australian JobSearch page.

Your consultant will assist you in logging on for the first time but your ‘PIN’ number must be

activated by you. If for some reason, you forget your ‘PIN’ number you will need to contact the Job

Match Express IVR telephone service (1300 369 050) to be provided you with your ‘PIN’ number

again.

Service Guarantee: STEPS must adhere to DEEWR’s ‘DES – Your Service Guarantee’ and ‘Employment Services Code of Practice’.

Suitable Work: In general terms, suitable work is any work that a job seeker is capable of performing, with consideration given towards any current medical conditions and/or on your

Employment Service Assessment. It may be casual, short term, temporary, part time or full time

work. For work to be suitable, it need not necessarily be your preferred occupation, or at a level or

rate of pay that the job seeker may expect based on their aptitude, qualifications, skills or

experience.

Our governing legislation prescribes circumstances under which work is categorised as unsuitable,

so that a refusal to accept or continue in such employment cannot be penalised. The description of

unsuitable work varies somewhat between different job seeker groups

If a Job Seeker is Referred to, Directly Registered with, transferred or transitioned to STEPS in

accordance with the Employment Service Deed, and meet the eligibility criteria, STEPS must

provide a service to you, . The majority of our Job Seekers require a current Employment Services

Assessment that are conducted via Centrelink.

Eligibility: A job seeker is eligible to be referred to the DES if they:

• Are aged between 14 and 65 years of age;

• Are an Australian Resident;

• Are not studying full time (unless the job seeker is an Eligible School Leaver); and

• Are not working at or above their employment benchmark hours (not applicable for Job in

Jeopardy participants).



• Are Special Class Clients [Job Seeker who were involved in Tsunami, Bali Bombing and

London disasters.

Exit: There may be a time when DEEWR instructs us to exit you from the program or you wish to

exit the DES program. You participation requirements will determine if STEPS or DEEWR can exit

you. There may be a number of reasons for exiting, this could include, but not limited to, when

• your participation requirements change

• you are a volunteer and wish to exit

• you are not attending scheduled appointments and activities with STEPS

• you display unacceptable behaviour

• there are irreconcilable differences between you and STEPS

• you no longer require support from STEPS

• DEEWR instructs us to exit you.

You will be sent an Exit Letter.

Advocate: Advocacy is the process of standing alongside an individual who is disadvantaged, and speaking out on their behalf in a way that represents the best interests of that person.

When a job seeker has nominated an Advocate, this means that he/she would like their Advocate to

act on their behalf. Interpreters cannot be used as Advocates, as they have a distinct role to play in

interpreting communication between two or more parties.

If an Advocate has been nominated copy of the Advocacy Guidelines (71502) must be provided and explained to job seeker and nominated Advocate. An Advocate Nomination Form - New/Change (71501) must be completed.

STEPS staff members cannot be formal advocates for their clients.

An Advocate, can not provide legal advice under any circumstances (however, you may be able to assist your Client to get in contact with a qualified legal practitioner) unless you are a ‘Formal’ type of advocate as per Advocate Guidelines.



DISABILITY SERVICE STANDARDS Each year, STEPS is assessed by external auditors to make sure STEPS have the right attitude to

working with you; give you the right help to find and keep a job; find the right way to help you get

the job you want; have the right staff to do the work and is well managed.

An important part of external audits, is for the auditors to speak to you, people you we are providing

a service to. If you do not wish to participate, please ensure your ‘Authority to Release’ form

includes this as an exclusion.

A Disability Services – Easy English Version can be printed at any time. Please just

ask.

STANDARD 1: SERVICE ACCESS

Each person with a disability who is seeking a service has access to a service on the basis of

relative need and available resources.

STANDARD 2: INDIVIDUAL NEEDS

Each person with a disability receives a service which is designed to meet, in the least restrictive

way, his or her individual needs and personal goals.

STANDARD 3: DECISION MAKING & CHOICE

Each person with a disability has the opportunity to participate as fully as possible in making

decisions about the events and activities of his or her daily life in relation to the services he or she

receives.

STANDARD 4: PRIVACY, DIGNITY & CONFIDENTIALITY

Each consumer's right to privacy, dignity and confidentiality in all aspects of his or her life is

recognised and respected.

STANDARD 5: PARTICIPATION & INTEGRATION

Each person with a disability is supported and encouraged to participate and be involved in the life

of the community.

STANDARD 6: VALUED STATUS

Each person with a disability has the opportunity to develop and maintain skills and to participate in

activities that enable him or her to achieve valued roles in the community.

http://www.sjog.org.au/pdf/DHS%20Standards%20easy%20english_10.pdf



STANDARD 7: COMPLAINTS & DISPUTES

Each service recipient is encouraged to raise and have resolved without fear of retribution, any

complaints or disputes he or she may have regarding the service provider or the service.

STANDARD 8: SERVICE MANAGEMENT

Each service provider adopts quality management systems and practices that optimise outcomes

for service recipients.

STANDARD 9: EMPLOYMENT CONDITIONS

Each person with a disability enjoys working conditions comparable to those of the general

workforce. Most people with a disability can access jobs at full award wages but some cannot

because of the effects of their disability. In these instances, the Supported Wage System may be

used. It is a Commonwealth Government program which enables employees to be paid a

productivity-based wage, e.g. If you are assessed as being 70% productive you can be paid at 70%

of the full award rate.

STANDARD 10: SERVICE RECIPIENT TRAINING & SUPPORT

The employment opportunities of each person with a disability are optimised by effective and

relevant training and support.

STANDARD 11: STAFF RECRUITMENT, EMPLOYMENT & TRAINING

Each person employed to deliver services to a person with a disability has relevant skills and

competencies.

STANDARD 12: PROTECTION OF HUMAN RIGHTS AND FREEDOM FROM ABUSE

The service provider acts to prevent abuse and neglect and to uphold the legal and human rights of

service recipients.



HELP US IMPROVE Sometimes, you may see things that you think we can do better and contribute to the success of

our organisation or just want to say ‘Thank You’. You can do this by any of the following:

• Use the Suggestion Boxes that are at every office;

• Write us a letter;

• Participate in the yearly survey;

• Complete one of our Feedback forms that are at each site; or of course

• Talk to your Consultant.

Or you may wish to lodge a complaint. All complaints received will be investigated and will follow

the Complaints process. Brochures are located at each site.

COMPLAINTS PROCESS



CODE OF CONDUCT It is imperative that everybody holds the same high levels of respect and upholds the same

standards of interpersonal behaviour to maintain a harmonious environment. Staff/volunteers,

jobseekers, visitors and if applicable guardians/parents all have a right to be safe and able to enjoy

an agreeable working and living environment.

All STEPS staff members abide by the STEPS ‘Code of Conduct’ and ‘Confidentiality Agreement’.

Ongoing employment is conditional on completion of reference checks, a Police check and a

successful 6 month probationary period. STEPS ‘Code of Conduct’ is based on an absolute respect

for all people. Staff are trained and directed to perform their duties to a certified standard under

Disability Services Standards and this includes managing disputes and grievances under STEPS

established Complaints and Grievances policies and procedures. Staff are also trained to not put

themselves, job seekers and visitors in danger, under general principles of workplace health and

safety. STEPS expects job seekers and visitors to behave appropriately.

Where a job seeker or visitor is abusive, staff have the authority to require them to behave

appropriately, according to this code of conduct, or to leave the premises. Where job seekers or

visitors become violent, staff are required to contact police. All incidents are to be reported

internally, using the relevant STEPS procedure.

EXAMPLES OF UNACCEPTABLE BEHAVIOURS

The following are examples of unacceptable behaviour by job seekers or visitors on STEPS

premises, or shown towards staff of STEPS Community Services in any location:

• Excessive noise, e.g. loud or intrusive conversation music or shouting;

• Threatening or abusive language (this may involve excessive swearing or offensive

remarks);

• Harassment or bullying;

• Derogatory, discriminatory or demeaning remarks (this may include racial or sexual

comments);

• Malicious allegations relating to members of staff, other clients or visitors;

• Offensive sexual gestures or behaviours;

• Abusing alcohol or drugs on STEPS premises or with STEPS Staff whilst working;

• Wilful damage to STEPS’ or other stakeholder’s property;

• Threats or threatening behaviour;

• Encouragement or incitement of others to exhibit these behaviours;



Any unlawful or criminal behaviour that poses an immediate threat to you, the job seeker or staff will

not be tolerated, and will be reported immediately and the police called to investigate and take

action as applicable. STEPS is committed to upholding the legal and human rights of people with a

disability and will take all practical and appropriate steps to prevent abuse and neglect to both, you

and STEPS staff. .

WHAT IS ABUSE?

To abuse someone is to harm or hurt them in some way or violate their human or civil rights. This

may include but not limited to:

Punching, hitting, slapping, burning; Forcing you to take part in a sexual activity against your will;

Threatening, harassing or intimidating you; Wrongful use of your money or assets or stopping you

from using your own money or assets.

If you have been assaulted or attacked this is an offence and needs to be reported to the police immediately. The police can be contacted by calling “000”.

WHAT IS NEGLECT?

Someone is neglected when services are withheld and this causes you harm. For example:

Denying assistance which exposes you to physical, mental or emotional harm; Restricting the

social, intellectual and emotional growth or well being of a person.

STEPS will not tolerate any of the above behaviours. Any complaints received will be investigated

and appropriate action taken.



www.stepsgroup.com.au

1300-0-STEPS

1300-0-78377

http://www.stepsgroup.com.au/

As your Disability Employment Services Provider:

We will clearly explain to you what services you can receive, what we will do for you, and what you have to do, including how often we will meet.

We will provide help for you to "nd and keep a job. This includes giving you ongoing support once you get a job, if you need it.

We will treat you fairly and with respect, in line with the Disability Services Standards. We will be sensitive to your individual needs when helping you, including any impact that

your disability, injury or health condition might have on your ability to "nd and keep a job. This could also include any parenting or caring responsibilities you might have.

We will deliver services that are culturally appropriate.

What help can I expect?We will work with you to agree on a plan with assistance and

activities to help you "nd and keep a job. This is called your

Employment Pathway Plan.

We will work with you to help you deal with any issues that

might be making it hard for you to look for work. Some of the

ways we might do this include:

looking at what work you have done before, and what work

is available in your area

looking at what skills and education you have and what

skills and education might help you get work

working with prospective employers to match your skills

to their needs

providing you with help which may include training, work

experience or services to help you overcome any issues that

are making it di#cult for you to "nd and keep a job

helping you to be ready for a job

helping you to access other support services you may need

helping you to write a résumé

providing you with advice on the best ways to look for work

providing you with information about computer and internet

facilities relevant to helping you to "nd and keep a job,

including access to Australian Jobsearch (jobsearch.gov.au)

providing you with access to an interpreter if you need one

checking that work is suitable for your condition or injury.

Once you have a job, we will continue to support you and

will develop a plan with you to help you keep your job.

This may include:

support to help you settle into your job

on-the-job training

information, support and training for your employer

and/or co-workers

help to resolve any problems you may have at work

ongoing support appropriate to your needs, which may

include meeting with you regularly, or giving you more

intensive support when you need it.

Depending on your circumstances, we can also help you and

your employer access a range of other support services which

may include:

modi"cations for your work area

help to purchase specialised technology

"nancial help for other services, available through

a fund called the Employment Assistance Fund

access to extra help if you are at risk of losing your job.

DISABILITY EMPLOYMENT SERVICES PROGRAMS — YOUR SERVICE GUARANTEE

For Aboriginal and Torres Strait Islander PeoplesWe will deliver services and engage with Aboriginal

and Torres Strait Islander participants in a way that

acknowledges and respects these cultures.

We will ensure that sta% are appropriately trained and

that this organisation is committed to getting the best

employment opportunities for Aboriginal and Torres

Strait Islander participants.

What are my responsibilities?If you can’t do an activity listed in your Employment Pathway

Plan, or can’t attend an appointment that has been arranged

for you, contact us as soon as possible.

If you do so we may make another time for you to attend your

activity or appointment. If you don’t contact us beforehand

when you are able to do so, your income support payment may

be reduced, or stopped, even if you have a good reason for not

being able to attend.

To make sure you get the right support, you should let

us know if something in your life changes, like your health,

your parenting responsibilities, whether you’re doing voluntary

or paid work or undertaking education, or if you experience a

personal crisis.

If you are entitled to compensation or damages from someone

for your disability, injury or illness, you should let us know.

What if I receive Newstart Allowance, Youth Allowance or Parenting Payment (with participation requirements)?If you are receiving support from Centrelink through

Newstart Allowance, Youth Allowance or Parenting Payment

(with participation requirements), there are some extra things

that you will have to do. If you want to keep receiving income

support, you need to:

make every e%ort to get a job, and accept any suitable

job you are o%ered

do your best at every job interview

do everything that you have agreed to do in your

Employment Pathway Plan. This includes going to

all appointments.

What happens to the information I tell you?We will collect information about you for the purpose of

providing disability employment related services to you.

We will keep all information about you in accordance with

the Privacy Act 1988 (Cth).

If you ask, we will usually be able to show you the information

we hold about you. If you have any concerns about the way in

which information about you is being managed, you can discuss

your concerns with us.

More information about the Privacy Act 1988 (Cth) can be found

on the O#ce of the Federal Privacy Commissioner’s website at

www.privacy.gov.au.

Disability Services StandardsThe Disability Services Standards set out the quality of

services we will deliver to you. We will let you know about

these standards, and they can also be found online at

www.fahcsia.gov.au/our-responsibilities/disability-and-

carers/standards-and-quality-assurance.

All Disability Employment Services Program Providers have

been assessed by independent auditors as meeting the

Disability Services Standards.

Connections for QualityChoosing a provider to help you "nd work is an important decision.

To assist you, information about providers in your local area can

be found through Connections for Quality on the Australian

JobSearch website at jobsearch.gov.au. When you are looking

for a provider, Connections for Quality information about the

services they provide is available on each Provider Site Detail

page. This information will answer your questions about who

will work with you and how they will help you "nd employment.

What can I do if I’m not happy with the service I receive?If you think you aren’t receiving the right help, you should "rst

try to talk to us. We will provide a feedback process which is fair

and we will try to resolve your concerns.

If you feel you can’t talk to us about your concerns, or you are

still not happy, you can access the Complaints Resolution and

Referral Service by calling the Government’s Customer Service

Line on 1800 805 260 (free call from land lines).

You can also call the Complaints Resolution and Referral Service

directly on 1800 880 052 (free call from land lines), or on the

TTY number: 1800 301 130 (free call from land lines).

The National Relay Service: 1800 555 677 (free call from

land lines), fax 02 9318 1372

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We commit to working with our clients, employees, sub-contractors, and other providers to deliver quality employment services by:

Ensuring staff have the skills and experience they need to provide quality and culturally sensitive services to job seekers employers and local communities

Working in collaborative partnerships with stakeholders and communities to identify needs and how they canbe met

Behaving ethically and acting with honesty, due care and diligence

Being open and accountable Avoiding any practice or activity which a provider could

reasonably foresee could bring employment services into disrepute

Sensitively managing any information collected

We commit to helping each job seeker fi nd their pathway into employment by:

Meeting the Service Guarantees Tailoring assistance to the job seekers’ personal

circumstances, skills, abilities and aspirations Using available Government funding appropriately to

support job seekers Treating every job seeker fairly and with respect Providing a fair and accessible feedback process

We commit to assisting employers meet their skill and labour shortage needs by:

Working with employers to identify job and industry specifi c training needs and how they can be met

Referring the most appropriately qualifi ed and experienced job seekers available

Providing a timely response to employer inquiries

The Australian Government will support employment services providers in achieving these standards by:

Evaluating and sharing best practice to enable continuous improvement in the delivery of employment services

Providing a Customer Service Line on free call 1800 805 260 for job seekers who can not resolve any concerns or problems they have with their provider. Clients of Disability Employment Services can also contact the free Complaints Resolution and Referral Service on 1800 880 052

Providing an Employer Hotline on free call 13 17 15 for businesses to access providers

Employment Services Code of PracticeOrganisations contracted to deliver Australian Government funded employment services have agreed and are committed to observe the Employment Services Code of Practice. This Code of Practice sets out the principles and standards that underpin the delivery of employment services and other services to increase employment outcomes and participation in economic activities in Australia especially for disadvantaged client groups.

The Australian Government’s $1.7 billion Disability

Employment Services delivers e"ective employment

assistance for job seekers with disability.

Disability Employment Services provide eligible job seekers with

disability, injury or health condition access to individually

tailored employment services suited to their needs, with strong

links to training and skills development.

There are two separate programs within Disability Employment

Services:

! Disability Management Service is for job seekers who are

not expected to need long-term support in the workplace

but might need irregular "exible support to keep a job.

! Employment Support Service is for job seekers with

permanent disability and who require regular and ongoing

support to keep a job.

A better pathway to employmentThe Australian Government values the contribution people with

disability make to Australian society and believes that people

with disability want to work and should be supported in their

e#orts to get and maintain a job.

Disability Employment Services is uncapped, so that all eligible

people with disability have immediate access to individually

tailored and comprehensive services including capacity

building, training, work experience and other interventions to

help participants obtain and maintain suitable employment.

Providers of Disability Employment Services are able to commit

to early intervention partnerships with schools and other

services to ensure employment assistance is available as soon as

a person with disability is ready to participate.

Features of Disability Employment Services

! Disability Employment Services is uncapped so that

job seekers with disability don’t have to wait for services to

help them get and keep a job.

! Two clearly distinct programs focusing on job seekers with

disability with di#erent needs.

! Providing the right assistance as early as possible, including

for school leavers, to ensure a successful transition to work.

! Encouraging a strong focus on job outcomes with the

greatest rewards available when Disability Employment

Service provider $nd sustainable jobs for participants.

! Incentives for Disability Employment Service providers to

encourage skills development, education and training.

! A funding structure that targets resources to the most

disadvantaged job seekers.

! Resources to assist job seekers with disability in remote

areas.

! Development of an Employment Pathway Plan between

a Disability Employment Service provider and a job seeker

which details the services tailored to help the individual

secure employment.

! A "exible approach so Disability Employment Services can

deliver a mix of interventions to address both vocational

and non vocational barriers.

! Minimal red tape to give Disability Employment Service

providers more resources to assist job seekers to $nd and

maintain a job.

! All Disability Employment Service providers are required

to be certi$ed as complying with the Disability Services

Standards.

For more information visit www.jobaccess.gov.au.

DISABILITY EMPLOYMENT SERVICES FLEXIBLE, TAILORED EMPLOYMENT ASSISTANCE

Helping employers "nd skilled workersDisability Employment Services rewards providers for working

with employers to supply job seekers who can meet local labour

market and skills demands.

The Employment Assistance Fund may provide job seekers,

employers and providers with access to resources to assist with

$nding and maintaining employment, such as workplace

modi$cations and Auslan interpreting services.

For those participants who require support to maintain their

employment, Ongoing Support is available from a Disability

Employment Service for as long as it is required. There are three

levels of Ongoing Support (Flexible, Moderate and High)

to cater for the varying needs of workers with disability and

their employers.

Flexible Ongoing Support provides a safety net for participants

who are placed into work, but who may require irregular or less

predictable access to support to maintain employment. This

provides better options for some participants such as those with

mental health or episodic conditions.

Many participants are able to leave Disability Employment

Services as independent workers once

they have moved into sustainable employment.

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During your time with STEPS, we will work together to assist you to achieve your employment goals.It is important to remember that every journey begins with the first STEPeven the smallest STEP can make a difference.Having the right attitude is important.Welcome to STEPS!Our VisionOur CommitmentWhat We Expect From YouBenefits of Disclosing information to EmployersAnti-Discrimination Statement

**DEFINITIONS:Disability Service StandardsStandard 1: Service AccessStandard 2: Individual NeedsStandard 3: Decision Making & ChoiceStandard 4: Privacy, Dignity & ConfidentialityStandard 5: Participation & IntegrationStandard 6: Valued StatusStandard 7: Complaints & DisputesStandard 8: Service ManagementStandard 9: Employment ConditionsStandard 10: Service Recipient Training & SupportStandard 11: Staff Recruitment, Employment & TrainingStandard 12: Protection of Human Rights and Freedom from Abuse

Help Us ImproveComplaints ProcessCode of ConductExamples of Unacceptable BehavioursWhat is abuse?What is neglect?

INFORMATION BOOKLET FOR JOB SEEKERS · All job seekers who commence on the STEPS program, will...

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Transcript of INFORMATION BOOKLET FOR JOB SEEKERS · All job seekers who commence on the STEPS program, will...