Information at Work: Canon Business Services: The next generation outsourcing
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Transcript of Information at Work: Canon Business Services: The next generation outsourcing
CANON BUSINESS SERVICES NEXT GENERATION OUTSOURCING
DARIAN SIMS @SimsThinks EMEA HEAD OF MARKETING, CANON BUSINESS SERVICES
AGENDA
Jamie Liddell – Editor, Outsource
Darian Sims – EMEA Head of Marketing, Canon Business Services
Hans Hakkens – EMEA Service Line Manager, Canon Business Services
Giacomo Rocchi – EMEA Service Line Manager, Canon Business Services Summary
Demonstrating of the value of outsourcing as a way to help drive transformation, innovation
and growth. Insight from your peers in the market and on our panel.
The 2000s Today 2015 – and beyond
Paper-centric processes
Analogue + start digitization
Rise in importance of information centric processes
Customer shift to digital transformation
Task and function based services
Predominantly people based
Transformational services:
Re-shaping and future-proofing business processes
Optimizing existing inbound processes
Analogue to digital transformation
Non-core activities executed by CBS
Fully paper-centric CAN
ON
D
ELIV
ERY
NEXT GENERATION OUTSOURCING
POLL 1
What are the main reasons to outsource document and information processes to a partner?
1. Force change into your business
2. Compliance requirements
3. Transform processes
4. Reduce operating costs
5. Gain new business process skills
Only choose 1!
Source: HfS Research and the London School of Economics Outsourcing Unit, 2011 Sample: 347 Buyers of Outsourcing Services
LET US INTRODUCE OURSELVES – CANON BUSINESS SERVICES We are a dedicated business group within Canon that deliver consultancy and outsourced services
1 7 countries
customers
employees
Market presence in over 70 countries, 30,000 employees
Medical events management – Challenges • Operational cost pressure• Management of business and
information processes related toevents
• Need full compliance with Italy’sstrict Pharma regulations
THE LARGEST JAPANESE PHARMACEUTICAL COMPANY
Ready for multichannel client engagements 100% Improved business agility and communication effectiveness
20% Operational cost reduction
Compliance of all medical events information with AIFA strict regulations and specifications 100%
1000 Events managed in 2013
DOCUMENT CONTROL SERVICES CBS manages all the information related to congress and events organization, in compliance with National Department of Health (AIFA)
AEGON operates in more than 20 markets globally, providing life insurance, pensions and asset management products
Headquarters: The Hague, Netherlands Turnover of €27.6bn Employees: 27,474
Ready for multichannel client engagements 100%
70% Document process time improvement
25% Operational cost reduction
ISO 27001 / 14001 / 9001 compliant 100%
BRIDGING THE GAP BETWEEN COMPANY AND CUSTOMER
Which of these priorities will affect most change on your company in the next 3 years?
1. More targeted marketing
2. Optimising workflows and straight through processing
3. Improve customer service withenterprise-wide synergies
4. More multi-channel customer engagement
5. Leverage customer data
POLL QUESTION 2
Only choose 1!
KEY PROCESS CHANGES OVER THE NEXT 3 YEARS
The 2000s Today 2015 – and beyond
Paper-centric processes
Analogue + start digitization
Rise in importance of information centric processes
Customer shift to digital transformation
Task and function based services
Predominantly people based
Transformational services:
Re-shaping and future-proofing business processes
Optimizing existing inbound processes
Analogue to digital transformation
Non-core activities executed by CBS
Fully paper-centric
CAN
ON
D
ELIV
ERY
NEXT GENERATION OUTSOURCING
Creating value in a world of Big Data
Data-driven business processing
Consultancy & technology focused
Business value-driven services
Data & critical information
Enrich the outbound communications
Deliver closed-loop customer eco-system
Industrialize information processes
• Deliver ExceptionalCustomer Experience
• Gain CompetitiveAdvantage
• Meet RegulatoryCompliance
Let us show you how we can help you grow your business!
THANKYOU
THANKYOU