Information and Communication Technology in the 21 st Century Company
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Information and Communication Technologyin the 21st Century Company
Prof. Dr. Eddy [email protected]
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Investing in ICT
If you think
good information systems are expensive,
try without them !
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IT investments
Migration of legacy systems: EURO, DB Technology obsolescence Advanced technologies
e-commerceknowledge management…
ERP Flexible development environment (components, CORBA, …
) Network bandwidth explosion: ATM, GB ethernet System management environments Internet, Intranet, Extranet Data Architecture: data warehousing, … Selection of packages
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Success of 21st Century Company
Immediate availability of the right information on the right moment in timeContinuous scan of environment
Learning companyKnowledge base
Immediate reactionZero Latency Company
Flexible organizational structure of independent cells virtual company
Depends on:
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Goals and Technologies
Goals and Requirements
Information as a resource
Zero Latency
E-commerce
Flexibility
Efficiency
Knowledge Management
Partnerships
Diversity
Added Value
Goals and Requirements
Information as a resource
Zero Latency
E-commerce
Flexibility
Efficiency
Knowledge Management
Partnerships
Diversity
Added Value
Enabling Technologies
Workflow Inter(tra)net
WEB
Data Mining
Secure Payments
Data Warehousing
Databases
Telecom
Development environments
XML
Enabling Technologies
Workflow Inter(tra)net
WEB
Data Mining
Secure Payments
Data Warehousing
Databases
Telecom
Development environments
XML
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Goals and Requirements
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Information as a Resource
CIO should recognize new information requirements and make them available to the users
All levels of management are involved to achieve an acceptable level of information
Basis for management and decision making Guarantee for:
securityprivacyavailability reliability
Consequences for the investment policy.
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CIO Corporate Information Manager
Technical Managerial Member of direction committee Assisted by
technical system manager user oriented information manager
Qualities good understanding of the concepts Service and SLA good insight in company core business (outsourcing) clear vision on communication needs initiator of changes
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Assistant Responsibilities
System Manager
availability of the required system performance
continuous availability of the communication system
Information Manager
the right information at the right moment in time
designer and manager of the corporate data warehouse
data seen from user point of view
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Zero Latency
Latency : the time it takes for a system to respond to input
Zero Latency: Covers the idea that all input is processed immediately . (Gartner
Group)
It implies a set of business policies, processes and product offerings that have been implemented to support the zero latency business strategy.
Event based (push): no unplanned waiting time between the actions to be performed by different people.
Special cases: JIT, OLTP, Build-to-Order manufacturing
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E-commerce
ElectronicMarket
Payment authorization request
Payment approvalEFT
PurchaserSeller
Purchase order
Order reply
Bank of the purchaser Transaction Handlers bank bank Supplier
Buying, selling products, services or information via a computer network
• EDI• SWIFT• Tradenet• ...
•Reply on information request•purchase confirmation•shipping note•payment acknowledgment
Order
Approvals byTrusted party
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Client Centric Electronic Market
Clients
Commercialkernel functions
Competitorsenvironment
Internet
Web-sites
Intr
ane
tsE
xtra
ne
ts
CompetitorsWorld wide-
markets
Suppliers
Costcontrol
Potentialmarkets
Technological developments
Commercialpartners
Communicationwithin the enterprise
Systems
Clientservices
Sales
Marketing
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Knowledge Management
The means of production are no longer capital, nor resources, nor labor, but it is knowledge.Knowledge is the fourth, and for the western world, the most important production factor.It is the most important factor to stay always ahead of the competition.
Peter F. DruckerPost-capital society.
Basic requirement for innovationKnowledge about availability of competencies in the companyAvoid that gathered knowledge is lost
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Other Goals
Flexibilityadaptable organizational structuresmall independent cells ( virtual organization )
EfficiencyBPR (Business Process Re-engineering)complete rethinking of operational procedures in function of
ICT-possibilities and enabling technologies Partnerships
outsourcing activitiespartners are clients, suppliers, public services, consultants, …
Diversity and added valueadded value often an information component
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Technologies
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Workflow
Apply many of the factory automation and industrial engineering concepts to the process of work
management in the office environment.
Pilot the workload and priorities of the employees Steer workflow by organizing, planning and managing Comparable to production planning systems
Define processesPlan capacity based on workload prognosesDistribute the work over different employeesBased on stated standards
Key technology for management of e-commerce.
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Web - Intranet - Extranet
Platform independent
Easy to use and maintain
Possibility for workgroup collaboration
Create virtual organizations and dynamic partnerships
JAVA applets
Major communication vehicle within the company
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Databases and Knowledge bases
From departmental to global approach
fast technology evolution
lack of time, money or manpower
integration problem
Corporate Data Model
framework for company-wide information needs
including multimedia
Protection of Corporate Knowledge
value of information
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Data Warehouses
Operational systemsLegacy systems
Data marts
EDWExploration Warehouse
Operationaldata store
Near linestorage
IntegrationTransformation
ExternalDatabases
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Data Mining
Statistics Artificial Intelligence
Databases
Decision Support Systems
KDD
KDD Knowledge Discovery in Databases
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Secure Payments
SET specifications (Secure Electronic Transactions)
ESP Electronic Secure Payments
IPSec Internet Protocol security Authentication Header
Credit card companies
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Citation
It is not the strongest of the species that survives, nor the
most intelligent;
it is the most adaptable to change.
Charles Darwin