Abhishek Kyal

PGCM4/1401

Caring your

appliances

.com

People have many electronic

appliance in home or at their office.

No time to main-tain All electronics

and gadgets.

People don’t have technical

knowledge about devices

Provide them on door service for all electronic devices under one roof.

CURRENTLY ONLY LIMITED SERVICES ARE AVAILABLE WITHOUT ANY FLEXI-

BLE PLAN AND ALL ELECTRONICS UN-DER SAME CONTRACT.

WE WILL PROVIDE CUSTOMISED PLAN AS PER THE NEED AND SERVICE RE-QUIRED BY THE CUSTOMER, BASICAL-

LY DIVIDED INTO THREE PLANS.

ANNUAL MAINTENANCE CONTRACT SERVIES INCLUDE AMC PLAN FOR YOUR CAR, COMPUTER OR ANY OTHER IT RELATED DEVICES AND FOR YOUR HOME APPLIANCE WHICH INCLUDES

AIR CONDITION, PURIFIER, WASHING MACHINES ETC.

BIG IT AND OTHERS CORPORATE

MID AND HIGH INCOME FAMILIES

OTHER INSTITUTION SUCH AS

SCHOOL AND COLLEGES

INFOGRAPHICS CREATED BY : ABHISHEK KYAL | UNIVERSAL BUSINESS SCHOOL | PGCM4/1401 | NEW RETAIL CONCEPT | SUBMITTED TO PROF. BIBHAS BASUMANTRAY |

REGISTESTRA-TION

THROUGH ONLINE/

TELEPHONE

RECEIVE CON-FIRMATION THROUGH

EMAIL/TELEPHONE

DESIGN AN AMC PLAN AS PER THE CUS-TOMER NEED & APPLIANCE

IDENTIFY THE ASSETS IN

CONTRACT

PROVIDE SER-VICE AS PER

THE OMTRACT AFTER RECEIV-ING THE PAY-

MENT

RECEICE PAY-MENT AND PRO-VIDE CUSTOMER

CARE/ COM-PLAINT NUMBER

COMPITITIVE ADVANTAGE

27/ 365 DAYS SERVICE 30 DAYS MONEY BACK IF

NOT SATISFIED

MAXIMUM SATISFIED

CUSTOMERS ONLINE ACCESS AND

RENEW CONTRACT Caring your

appliances

KEY PARTNERS

- BANKS FOR PAYMENT GATE-

WAY SERVICES.

- IT SERVICE PROVIDERS FOR

MANTENENCE OF WEBSITE.

- REPAIR HOUSES

COST STRUCTURE :

- MAINTAINING WEBSITE

- LABOR AND TECHNITION COST

- TOOLS AND OTHER EQUIPTMENT.

REVENUE STREAMS :

ANNAUL CONTRACT FOR MAINTENANCE SERVICES.

SALE OF SPARE PARTYS

ADVERTISMENTS IN WEBSITE.

VALUE

PROPOSITION :

- DOOR STEP SERVICE.

- FLEXIBLE SERVICES

AND DIFFERENT ANNU-

AL PLANS.

- 24/365 DAYS SERVICE.

KEY ACTIVITIES :

- PROVIDING MAINTENANCE

SERVICE AS PER CONTRACT.

- ANNUAL CONTRACT.

- REPAIRS AND SPARE PARTS

CHANGES

KEY RESOURCES :

- TECHNICAL TEAM FOR CUSTOMER

SUPPORT.

- PROPER I.T INFRASTRUCTURE.

- VANS FOR TRANSPORT.

CUSTOMERS

SEGMENT :

- MEDIUM AND

HIGH LEVEL INCOME

GROUP.

- INSTITUTIONS

… (SCHOOL, COLLEGES)

- CORPORATE HOUSES

AND SHOWROOMS.

CHANNELS :

- COMPANY

SERVICE VEHICLE..

- REACH THROUGH WEBSITE AND TOLL

FREE NUMBER.

- REACH WITHIN 3 HOURS*.

RELATIONSHIPS :

- CUSTOMISED SUPPORT.

- DIRECT FEEDBACK/ SUGGESTION

- ONLINE SOCIAL MEDIA PAGE.

INFOGRAPHICS CREATED BY : ABHISHEK KYAL | UNIVERSAL BUSINESS SCHOOL | PGCM4/1401 | NEW RETAIL CONCEPT | SUBMITTED TO PROF. BIBHAS BASUMANTRAY |