Push your contact centre’s performance to the limits with Infinity’s software solutions

Performance is everything

Be The BestTo win a copy of Infinity Quality visit www.infinityccs.com/bethebest

Sir David Brailsford, Head Coach,

GB and SKY cycling teams

Performance is found in the aggregation of marginal gains

Be The Best

Win a £1,500 bike and Infinity’s QA software worth up to £20,000

Apply the philosophy of one of the most successful sports coaches

in history to your business and contact centre.

All it takes is a little gain here, and a little gain there.

Infinity’s software helps clients transform performance, increase

revenues and lower costs by getting more from their existing

technology.

Whether you want to automate your QA, deliver information

more efficiently or squeeze more from your dialler, every small

gain adds up.

We're looking for the customer contact Quality champions of

tomorrow. Are you one of them?

Submit your best practice example or idea and win a £1,500

bike - which you can raffle off as a team prize - and Infinity’s

Quality software worth up to £20,000 - to help you improve and

automate quality in your contact centre.

For more go to: www.infinityccs.com/bethebest

Are you a Quality champion?

3Competition run in association with sixtyninebicycles.co.uk

For competition terms and conditions please visit infinityccs.com/bethebest-terms

Our software makes contact centres work better

At Infinity CCS we make contact centres work better by providing

a complete range of multi-channel contact management software

and service solutions.

We bring people, information and systems together - breaking

down barriers that can prevent the free-flow of communication

between departments and between a company and its customers.

•• Extend the lifespan and investment cycle of legacy hardware

and software,

• Add new functionality on top of your existing infrastructure,

• Set up a state-of-the-art contact centre with no hardware or

investment,

• Eliminate financial risk and Capex with our hosted and rented

solutions,

•• Build flexibility and scalability into your operation.

Connect, Manage, Optimise

5

Connect Connect data and systems, customer and

product information, agent skills and

knowledge, back and front office, etc.

Manage Manage information and present it to staff

with desktop user interfaces, workflow,

Quality Assurance and scripting tools.

Optimise productivity with CTI, ACD &

telephony systems integration (including

dialler), analytics and reporting tools.

Optimise

Improve productivity and performance, and keep your existing technology

We provide a complete range of dialler and telephony solutions

with professional support. Whether you're starting from scratch

or looking to replace or enhance your existing technology, our

scalable solutions can grow with your business supporting 10 to

10,000 agents with flexible licensing options.

All of Infinity’s software solutions can be hosted on your own

servers or at a third party data centre for cloud access.

DDialler: OFCOM compliant software dialler. Just add screens, headsets and agents to get started.

ACD / PBX: hosted solutions with routing capabilities, inbound and outbound voice, transfer, hold and voice mail.

CTI: Hosted gateway with skills-based routing, CLI, DNIS, IVR and predictive dialling.

Dialler & telephony software

7

Flexible to meet your needs

• Low license cost & annual maintenance charges

• Lifetime upgrades with maintenance contract

• Flexible licensing options available

• Full ongoing support & consultancy provided

• Modular solutions - easy to integrate & enhance

Eliminate paper and spreadsheets from your QA

Be The Best To win a copy of Infinity Quality visit www.infinityccs.com/bethebest

Relied on by financial services, outsourcers and other

organisations across Europe, Infinity Quality is a feature-rich call

scorecard solution. It can be integrated into your own recorder

or deployed with the Infinity call recorder - providing you with a

complete end-to-end QA solution.

IIt is an easy-to-use, cost effective solution which can be

deployed in days with no need for ongoing IT support. It replaces

the labour intensive process of using spreadsheets or paper-based

forms to manually collect quality data.

Scorecards and QA software

9

What Infinity QA can do for you

• Halve quality monitoring and admin time.

• Improve agent productivity by identifying benchmarks.

• Reduce errors and customer complaints.

• Ensure compliance with industry and regulatory standards.

• Cut down training time by as much as 25%.

Do your customer interactions feel

like this?

Infinity Contact lets staff focus 100% on providing excellent

customer service without the distraction of juggling multiple

windows, or spending long periods of time searching for customer

records, order data or other records.

IIt brings together multiple desktop systems and displays them

in a single, beautifully designed workspace - ensuring for each

customer contact the right information is presented to the right

person at the right time.

WWith a simple graphical interface your operations people can

design complex workflow for back office processes, scripts for

inbound and outbound calls, even surveys for customer follow-up

Desktop & workflow software

Build scripts easily

11

Infinity’s software lets your agents focus on customers, not systems

We're looking for the customer contact Quality champions of

tomorrow. Are you one of them?

Submit your best practice example or idea and win a £1,500

bike - which you can raffle off as a team prize - and Infinity’s

Quality software worth up to £20,000 - to help you improve and

automate quality in your contact centre.

To request an entry form visit www.infinityccs.com/bethebest.

Get in touch

+44 (0)121 450 7830

info@infinityccs.com

@infinityccs

www.infinityccs.com

Competition run in association with sixtyninebicycles.co.uk

For competition terms and conditions please visit

infinityccs.com/bethebest-terms

Be The Best