inf5722: Participatory Design: methods & techniques · A Participatory Design practice entails...
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inf5722: Participatory Design: methods & techniques Tone Bratteteig inf5722: 11. September 2014
Transcript of inf5722: Participatory Design: methods & techniques · A Participatory Design practice entails...
inf5722:
Participatory Design: methods & techniques
Tone Bratteteig
inf5722: 11. September 2014
Institutt for Informatikk
methods (information systems development)
• application area
• perspective
• guidelines
– techniques
– tools
– principles for organization
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dimensions of IT design
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Reflection
Change
Visions Exist
Information technology design project
Performance Management
Design
Realization
Planning
Regulation
Product- oriented
Process- oriented
Exist Visions
Evaluation Analysis
Institutt for Informatikk
STEPS Software
Technology for
Evolutionary
Participatory
Systems development
Christiane Floyd et al
Institutt for Informatikk
Participatory Design Project
Project organisation •Project establishment •Strategic alignment •Ethnographic analyses •Visions development
Principles •Coherent vision •Genuine user participation •First hand experience with users’ practices •Anchoring visions
Techniques and tools • Observation • Diagnostic mapping • Dead Sea scrolls • Hearing etcetra
Concepts • Vision Phases • Technology usage • Standard system • Etcetera
Bratteteig et al 2012
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Institutt for Informatikk
Design Analysis Computer Supported Supported Management Work Realisation
Technology
Developers’ Practices
Users’ Practice
Visions
Bratteteig et al 2012
Cooperative Experimental SD
Cooperative Experiments and
Interventions
Project Assignment
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Institutt for Informatikk
use-oriented design
Ifi: Design Bratteteig et al 2012
Institutt for Informatikk
principles in PD
• having a say
– having a voice ≠ having a say
– power
• mutual learning
– two-way learning
• co-realization
– speak their own language
– intertwining analysis & design
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- model power
- agenda control - problem setting
- levels of influence
- tacit knowledge
- prototyping
Institutt for Informatikk
challenges to traditional PD methods
• new application areas
– mixed realities, migrating users, transitory commitments
service design, infrastructure
– accessing private spaces: the home
• changing PD context
– expanding PD perspective
• design-after-design
– continuing design in use
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“why one story and not another?”
why do a thing get a particular form?
where do ideas come from?
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participation in design
design in practice: see – move – see
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create select concretize evaluate
choices a choice choices choices
Institutt for Informatikk
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make
tell enact
A Participatory Design practice entails tools and techniques that combine telling, making and enacting. (Brandt et al 2012, p. 165)
• telling about existing practices • introducing change perspectives • telling about needs and dreams • balance between “what is” and
“what could be”
• inspiration from theatre techniques • scenarios • performances with props, mock-ups &
prototypes • developing knowledge through practice
• participatory prototyping • mock-ups • paper prototypes
• probes • means of exploring experience • emotions • ambiguous
• generative tools • ambiguity and creativity
Institutt for Informatikk
techniques and tools
document analysis
interviews
observations
future workshop
thinking aloud
workshops (various kinds)
scenarios
cartographies
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prototypes
brainstorming
storyboard
role play
probes
walk through
…
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future workshop
Phase 2-day 1-day 1/2–day schedule schedule schedule
Preparation phase 1 h ½ h 1/2 h Designing the room, introducing the Theme and working method Critique phase 4 h 2 ½ h 1 h Creating a richer; common image Of the problematic situation Fantasy phase 6 h 2 h 1 ½ h Generating visions of an improved Situation without restrictions Realization phase 4 h 2 h 1 ½ h Bringing the visions down to earth and Developing a plan Follow-Up Phase
Institutt for Informatikk
participation in design
- creating choices
- selecting a choice
- concretizing choices
- seeing / evaluating the results of a choice
- understanding how choices are interrelated
- understanding what a participatory result is
design in practice: see – move – see
Institutt for Informatikk
participation in design: what & how
- creating choices
- selecting a choice
- concretizing choices
- seeing / evaluating the results of a choice
- understanding how choices are interrelated
- understanding what a participatory result is
create select concretize evaluate
choices a choice choices choices
Institutt for Informatikk
participation in design: what & how
create select concretize evaluate
choices a choice choices choices
investigate use practices
mutual learning
