Industry Disruption & Cloud Computing Andrew Milroy, VP, ICT … › cio › roadtocloud ›...
Transcript of Industry Disruption & Cloud Computing Andrew Milroy, VP, ICT … › cio › roadtocloud ›...
Industry Disruption & Cloud
Computing
Andrew Milroy, VP, ICT Practice
June 2012
Twitter:andy1994
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Agenda
Economic and political uncertainty
Disruption and Cloud Computing – Airlines
Disruption and Cloud Computing – Mining
Some other industries being transformed by Cloud
Computing
Conclusion
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Growing Economic and Political Uncertainty
Euro crisis spreads and puts the
world economy at risk
US economy’s kiss of debt
Global economy flirts with
depression
Why is Egypt rioting?
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Adoption level and type of cloud
Cloud Adoption in Australia
Source: Frost & Sullivan Analysis
N = 600
Adoption level has increased by 8 percentage points from Aug/Sep 2010.
Hybrid Clouds offering a blend of Cost Savings and Security witnessed
highest adoption.
57%
18%
3%
22%
43%
Not adopted Public cloud Private cloud Hybrid cloud
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Cloud Computing: Perception and Usage Trends, Australia
Source: Frost & Sullivan N = 100
1%
6%
7%
3%
5%
17%
16%
29%
26%
16%
41%
46%
33%
38%
38%
35%
26%
28%
27%
33%
6%
6%
3%
6%
8%
At this stage, the risks of cloud faroutweigh the benefits
I believe that Cloud computing is going toshrink IT teams and make some jobs
redundant
There is more pressure on me from thetop management to procure Cloud
services
Public Clouds are less secure than privateclouds
Cloud computing is my # 1 priority forcurrent/future fiscal year
Strongly disagre Somewhat disagree Neutral Somewhat agree Strongly agree
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• LCC subsidiary of Qantas. • Growth constrained by limited assets at airports, sometimes physical space. • Increasing passenger throughput is key to LCCs. • Jetstar is targeting 100% self service check-in. • Shortens queues and increases customer satisfaction. • Jetstar operates with only 5 FT IT staff. • IT department manages suppliers and provides services to the business. • Not an SMB. Revenues of A$2.6 billion in FY2011. Other LCCs doing something similar. Full service carriers starting to follow.
Cloud
Transformation
Traditional Check-In
Self Service
Airline Industry Disruption Case Study – Jetstar
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Some Key Changes Driven by Cloud Transformation
• Scalability. Self service has
increased check-in
passenger throughput by
75% in asset constrained
airports.
• Need for fewer and fewer IT
staff.
• Rapid/instant provisioning
of new services.
• IT staff become managers
of processes and providers
of services.
• Saves costs while
improving
customer experience.
• Growth constrained by
restricted assets at airports.
• Time consuming check-in
procedure.
• Need for more IT support.
• More difficult to include
value added services such
as better seating.
• Jetstar has always had an
outsourced model but still
needs to ‘sell’ importance
of IT.
Cloud
Transformation
Before After
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• Chose HP for a four year IT transformation deal, including setting up a private cloud.
• Faced challenges with legacy systems brought together by acquisition of Oz Mineral assets by China Minmetals.
• The centralization of servers and storage in phase 1, with workplace and service desk added in phase 2.
• Dynamic provisioning of preconfigured IT resources for business agility.
• Strong growth in business due to boom in mining industry – need IT to support growing demands.
• Consistent workplace and helpdesk experience across locations; better experience for employees and customers.
Cloud
Transformation
Legacy IT Systems
Flexible and Agile Resource Provisioning
Mining Industry Disruption Case Study – Minerals and
Metals Group
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Some Key Changes Driven by Cloud Transformation
• Implementation of a
common platform of IT
systems across the
combined entity.
• Cloud-based provision of
resources offering
business agility to support
growth across the globe.
• Greater flexibility for
employees.
• Consistent helpdesk
experience across global
locations.
• Centralized IT infrastructure
away from mines.
• Legacy systems due to
combinations of disparate
IT systems of combining
entities.
• Manual provisioning of IT
resources. Slow process.
• Disparate IT systems.
• Employee mobility was
restricted.
• Inconsistent helpdesk
experience.
• IT infrastructure co-located
with Mines.
Cloud
Transformation
Before After
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Value Proposition of Cloud Computing in the Government
Sector
Reduction in
ICT Spending
Government agencies can create a central pool of shared resources
– software and infrastructure. Consolidation of resources through
cloud computing is more cost effective reduces ICT spending.
Agility With a centralized infrastructure, cloud computing offers agility to
respond to changes in demand for different departments and
agencies.
Access to Most
Updated
Technology
All agencies have access to updated software and hardware
technology, with onus of upgrading on the service provider.
Elimination of
Procurement &
Maintenance
Elimination for the need to procure, monitor and maintain IT
resources reduces the need for IT staff and allows the
government/agencies to focus on their core areas of work.
Universal
Resource
Access
Delivered through the Internet enabling universal access to
resources. Helps in establishing a common platform for all its
eGovernment initiatives, one that is easily accessible by the citizens
as well.
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• Tablets and smartphones offer more and more functionality. • They are displacing PCs. • Cloud computing is driving this transformation.
• Data stored in the cloud. • Apps use local capabilities and integrate with cloud resources.
Cloud Computing Disrupts IT
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Banking
Utilities
IT
Media
Retail
Healthcare
Smart Grids
Post PC Era
Content Streaming, eBooks
Virtual Stores and more eCommerce
EMR and Point of Care Solutions
Branchless Banking
Industry Cloud Driven Disruption
Some other Industries being Disrupted by Cloud Computing
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Conclusion
• Economic uncertainty will drive innovation and new ways of
using technology
• Cloud Computing becomes a business issue
• IT departments will shrink, provide business services and
manage processes
• Cloud computing has been transforming businesses and
industries for several years. This will continue, but at a
faster rate than before
Global Growth Partnership Company
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