Industry Briefing 28 November 2014 - cmd.act.gov.au · Industry Briefing 28 November 2014 Please...
Transcript of Industry Briefing 28 November 2014 - cmd.act.gov.au · Industry Briefing 28 November 2014 Please...
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Industry Briefing
28 November 2014
Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
WELCOME
David Colussi
Director, Service ACT Chief Minister, Treasury and Economic Development Directorate
ACT Government
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Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
Agenda outline
iConnect Program
Lunch
Revenue Collection Management System Industry Briefing
Education and Training: Digital Portfolio Industry Briefing
o School Administration System Upgrade Project Request for Expression of Interest (REOI) Industry Briefing
3 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
Housekeeping – please
ensure that you have signed-in
turn off or silence your mobile phones
no recording audio or video, or photographs
4 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
iConnect Program – session outline
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Digital Canberra and iConnect
Speaker - David Colussi
The iConnect Program
Speaker - Wayne Hart
Procurement and Probity
Speaker - Peter DeGraaff
QA session
Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
Digital Canberra - our digital vision
to promote Canberra as a modern,
dynamic, digital city
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and plans for implementation are subject to change 28 Nov 2014
Digital Canberra Action Plan 2014-18
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and plans for implementation are subject to change 28 Nov 2014
The iConnect Program
Announced as part of the 2014-2015 ACT Budget, the iConnect Program will:
be achieved working in partnership with ACT Government Directorates, individuals and businesses, community and industry, and
improve efficiency and service delivery.
8 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
iConnect Program Objectives
Deliver transformational improvements in citizen centric digital service delivery in ACT Government.
Support the ACT Government to go further in delivering end-to-end online government services.
Improve the way individuals and businesses communicate and transact with government.
9 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
WELCOME
Wayne Hart
iConnect Program Manager and Chief Digital Architect Chief Minister, Treasury and Economic Development Directorate
ACT Government
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Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
Digital Service Delivery Vision for the ACT Government
11 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
Contents • Digital Service Delivery
– What is Digital Service Delivery?
– Vision and Mission
– What does Digital Service Delivery mean for the ACT Government?
• iConnect
– Overview
– High Level Plan
– Identity and Access Management
– Enterprise Integration
• Procurement Next Steps
12 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
OVERVIEW Digital Service Delivery
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Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
What is Digital Service Delivery?
Making use of digital and online technologies to: – Deliver better services
– Improve efficiency of Government
– Engage Openly
Digital must emphasize the citizen and the state
Aligned with strategic actions from the Australian Public Service Information and Communications Technology Strategy 2012-2015
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and plans for implementation are subject to change 28 Nov 2014
Vision
In the ACT Individuals and Businesses will have access to Government services through multiple channels allowing interaction with Government to be conducted through their preferred channel including Digital Channels.
Mission
The ACT Government aspires to be a Customer Centric Government by ensuring services are made available through digital channels in a secure, stable and easy to use manner.
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Digital Service Delivery High Level Vision Services available through digital channels in a secure, stable and easy to use manner
Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
protected by
What does Digital Service Delivery mean for the ACT Government? Services available through digital channels in a secure, stable and easy to use manner
Dig
ital
C
apab
iliti
es
supported by
Collaboration Self Service Secure Access Integrated
Services
Customer Service
Management Communication
Personalised Delivery
Multi-Channel Service Delivery
Reduced Red Tape
Operational Efficiency
Anytime, Anywhere Access
Cross Directorate Service Delivery
Ease of Use
Pla
tfo
rms
/ Te
chn
olo
gy
enabled by
Customer
Experience
Case
Management
Service
Centre
Mobile
Service
Home
Visits
Emergency
Centre Digital
Ch
ann
els
Federal ACTGov Privacy Security Cloud
Po
licie
s
accessed through
Existing Partial
Call Centre Post Third Party
Required
Legend
Cu
sto
mer
/
Bu
sin
ess
Val
ue
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Customers
Individuals Businesses Non-Government Organisations
Enterprise
Integration
Identity and
Access MGT
Customer
Analytics
Auditing /
Reporting
Monitoring Administration Enterprise
Content MGT Search
Enterprise
Applications Enterprise
Information
Records
Management
Payments
Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
OVERVIEW iConnect
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Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
What is iConnect? Establishing a shared WHoG Digital Platform
Focus is on improving our digital service delivery maturity through investment in shared WHoG digital assets
It is about making things simpler, cheaper, and faster
It is not just about ICT; it is about people, processes, information and technology
iConnect is about improving customer engagement with Government through online digital self service channels A great customer experience
Customer Identity & Access Management
Mobile
Service
Service
Centre
Directorate Business Line Systems
CMTEDD CSD EPD ETD
HD JACS TAMS
Enterprise Integration Platform
Home Visits Digital
Support
s a
ll D
igital
Channels
iConnect
Focus
Emergency
Centre Call Centre Post Third Party
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Individuals Businesses Non-Government
Organisations
Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
iConnect Sample Mock-Up
Search
iConnect > Services > Education & Training
John Doe Modify my Information
Enroll My Child
Upcoming Excursions
Permissions Slips
Annual reports
More
• Business & Trade • Culture, Sport &
Recreation • Education &
Training • Emergencies &
Safety • Health & Wellbeing • Housing • Land and Property • Transport
My Correspondence
Pay & Renew Apply, Order &
Book Change & Check
View my correspondence
across Government
Complete my transactions
Anytime, Anywhere
Know your customer
Maintain My Information
Making access to your Government transactions easier
Launches
iConnect > Services > Education & Training > Enroll My Child
Are you a new enrolment to the ACT public school system?
Are you transferring from another ACT public school?
Enrolment Information
Student Information
Student ID: 123456
Family Name: Doe Given Name: John
Pre-populate known information
Submit information directly into business
line system
19 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
iConnect Program Program and Project Steams
• Focus is on improving our digital service delivery maturity through investment in shared WHoG digital ICT assets
• Multiple project streams are required • Prioritisation is largely driven by Business System
Improvement Programs and requires alignment
• iConnect provides enabling digital capabilities supporting Business System Improvement Programs
• Business Systems Improvement Programs influence iConnect Roadmap
• Digital Service Delivery drives vision, goals and objectives for iConnect
• Digital Service Delivery influences iConnect through WHoG Policy and Strategy
• iConnect drives business change required to support new online self-service transactions
Dig
ital S
erv
ice D
eliv
ery
iC
onnect P
rogra
m
Busin
ess S
yste
ms
Impro
vem
ent (s
am
ple
set
indic
ate
d)
Policy & Strategy
Planning & Management
Business Change
Tx Service Delivery
Customer Experience Improvement
Enterprise Integration
Identity and Access Management
CMTED – Revenue Collection Transformation Program (RCTP)
ETD – Schools Administration Program (SAP)
And others
Influences iConnect Program Drives business change
Influences iConnect
Roadmap
Provides enabling ICT
capability
20 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
ICONNECT INDICATIVE HIGH LEVEL ROADMAP
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Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
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iConnect Program Indicative High Level Plan
The ACT Government aims to deliver the iConnect Program over a four year period. The delivery will be managed through multiple project stream, based on iterative and incremental development.
2016 / 17 2014 / 15 2015 / 16 2017 / 18
Transactional Service Delivery Interactions with the ACT Government including requesting services or permission, payments or applications.
Customer Experience Self service access to personalised Digital services
Digital Identity and Access Management A federated identity, credential and access management capability enables trusted access to digital services, by our customers
Enterprise Integration Interoperable access to functionality and data supporting transactional services
Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
IDENTITY AND ACCESS MANAGEMENT
iConnect
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Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
A pre-requisite to providing secure access to digital transactional services
Ensures the right people can access the right services at the right time
Consistency and reuse of common processes and technology across: • Registration • Identity Proofing • Identity Management • Credential Management • Authentication • Authorisation
Benefits • Improved Customer Experience
• Customer Single Sign-On across Directorates
• Consistent trust model used to access digital services
• Business Agility
• Re-Use of common processes and technology
• Cost reduction / avoidance
Identity and Access Management iConnect Context
A key part of the iConnect program is to establish shared WHoG Customer Identity and Access Management processes and technology which will ensure consistent, secure and trusted access to transactional services through all digital channels
24 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
ENTERPRISE INTEGRATION
iConnect
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Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
A pre-requisite to providing self service access to information stored within business line system
Ensures consistency when integrating with business line systems promoting reuse across digital channels
Consistency and reuse of common processes and technology across: • Integration methods and practices • Secure access to business line system information
Benefits • Reuse of Integration services across all digital channels
• Ability to target automation / optimisation of manual processes or
processes with a lot of human interaction
• Provide Customer with visibility into transactional services
• Re-Use of common processes and technology
• Cost reduction / avoidance
Enterprise Integration iConnect Context
Establish shared WHoG Enterprise Integration Platform processes, standards and technology which will ensure consistent, secure and reliable access to business line systems supporting online self service transactions through all digital channels.
26 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
PROCUREMENT
iConnect
27 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014
iConnect provides 3 core enabling technology components which are logically separate and can be supported by different technologies
Procurement Activities iConnect is separated into 4 project streams
Next Steps
• Jan / Feb 2015: Go to market for Customer Identity and Access Management
• Seeking Platform Selection & Implementation partner
• Project stream will be delivered over multiple iterative phases
• Request platform licensing cost model
• Request Fixed T&M for initial working prototype stage
• Request order of magnitude cost for additional stages
Customer Experience
Improvement Tx Service Delivery
Enterprise Integration
Identity and Access Management
Potential iConnect Procurement Activities
1 2 3 4
28 Please note this slide pack reflects high level thinking
and plans for implementation are subject to change 28 Nov 2014