industrial relation

PROJECT REPORT

ON

INDUSTRIAL RELATION

OPERATION AND SATISFACTION LEVEL OF

EMPLOYEES

IN

AMRIT BANASPATI COMPANY LTD.

RAJPURA

Submitted in partial fulfillment of requirements for the degree

of Masters of Business Administration (2008-2010) affiliated to

Punjab Technical University, Jalandhar

SUBMITTED TO:- SUBMITTED BY:-

MS. SWATI DWIVEDI Ruby kumari80804317056

MBA

PUNJAB INSTITUTE OF MANAGEMENT AND TECHNOLOGY

(MANDI GOBINDGARH)

CERTIFICATE FROM THE GUIDE

This is to certify that the project work titled “INDUSRIAL

RELATION OPERATION AND EMPLOYEE

SATISFACTION LEVEL IN AMRIT BANSPATI CO. LTD.

RAJPURA” is a bonafide work of Ruby kumari, University Roll

No- 80804317056 is carried out in partial fulfillment for the award

of M.B.A. From PUNJAB INSTITUTE OF MANAGEMENT

AND TECHNOLOGY affiliated to PANJAB TECHNICAL

UNIVERSITY under my guidance. This project has not been

submitted earlier for the award of any degree/diploma of any other

Institution/University.

NAME OF THE GUIDE:

MS. SWATI DWIVEDI

DESIGNATION OF THE GUIDE:

LECTURER IN HR

SIGNATURE OF THE GUIDE:

PLACE:

MANDI GOBINDGARH

(PUNJAB)

DATE:

5 OCTOBER, 2009

DECLARATION BY THE STUDENT

I hereby declare that this project report entitled“INDUSTRIAL RELATION OPERATION AND EMPLOYEE SATISFACTION LEVEL IN AMRIT BANASPATI COMPANY LTD.

RAJPURA”Has been written and prepared by me under the guidance and supervision of Ms Swati Dwivedi in requirement for the fulfillment of Master of business adminstration.I also declare that this project is the result of my own efforts and hadnot

been presented to any other university or institution for the award of

any degree or diploma.

Date: 5 oct,2009 Ruby kumariPlace: Mandi Gobindgarh

ACKNOWLEDGEMENT

No work is considered complete unless due indebtedness is expressed to all those, who

made the work successful. Concentration, dedication, hard work & application are

essential but not the only factors to achieve the desired goal. There must be supplemented

by guidance, assistance and co-operation of people to make it a success. Every complete

successful assignment is the result of many hands joined together.

A formal statement of acknowledgement is hardly sufficient to express my gratitude

towards the personalities who have helped me to undertake this training.

I am highly indebted to cooperative staff of AMRIT BANASPATI CO. Ltd. RAJPURA

who gave me weighty guidance in the study. It was really nice experience to work in their

guidance and helping me in knowing practical things, which was my main objective,

before entering the corporate world. They have provided me an unconditional support

during the project work.

I am highly thankful to MS. Swati dwivedi for her Guidance. She has been a constant

source of inspiration and her critical evaluation during our course in the institute has

helped me to complete this project properly

Through this acknowledgment I would like to grab the opportunity to thank all those who

helped me from the start of my training, to its end. It is warmth and efforts of my teachers,

friends and well wishers who has been a source of strength and confidence for me in the

endeavour. Finally, yet importantly, we would like to thank almighty for blessing me to do

and complete this project.

(RUBY KUMARI)

CONTENTS

INTRODUCTION

COMPANY PROFILE

OBJECTIVES OF THE STUDY

INDUSTRIAL RELATION OPERATING IN ABC LTD.

RESEARCH METHODOLGY

DATA ANALYSIS AND INTERPRATIONS

FINDINGS

LIMITATIONS

CONCLUSION

SUGGESTIONS

BIBLIOGRAPHY

ANNEXURE

INTRODUCTION

ABOUT INDUSTRIAL RELATIONS

Industrial Relations is a dynamic socio-economic process. It a “designation of a whole field of relationship that exists because of the necessary collaboration of men and women in the employment process of industry”. It is not the cause but an effect of social, political and economic forces.Economists have traditionally identified four factors of production, viz.,land labour, capital and organization. The role of labour as a factor of production is becoming increasingly important in the modern society. Capital and natural resource endowments, no doubt, are vital elements in the production process but it is labour which contributes most to the wealth of a company. “Human beings are the active agents who accumulate capital, exploit natural resources, build social, economic and political organizations and carry forward national development”. Growing industrialization and the rapid expansion of the services sector resulted in the galloping demand for skilled labour after 50s. The emergence of the concept of human relations, human resource management (HRM) and human resource development (HRD) contributed to the growing importance of labour. The issue of INDUSTRIAL RELATIONS arose from the issue of divorce of the workers from the ownership and management of the production process. This has brought about a sense of deprivation and loss of independence on the part of workers and is probably the primary cause of industrial disputes. Industrial work has drastically reduced the independence of workers and made them mere cogs in the machine – a kind of ‘second class citizens’. The disciplinary rules for work have become quite harsh and arbitrary. The heterogeneous nature of workers, illiteracy and politicization of trade unions made it impossible for the workers to bargain for their rights unitedly. All these factors have led to growing unrest among the rank of workers.

Examination of INDUSTRIAL RELATIONS

The term ‘INDUSTRIAL RELATIONS’ refers to relationship between Management and Labour or among Employees and their Organizations that characterize or grow out of employment. Theoretically speaking, there are two parties in the ‘employment’ relationship – labour and management. Both parties need to work in a spirit of cooperation, adjustment and accommodation. In their own mutual interest certain rules for co-existence are formed and adhered to. Over the years, the State has also come to play a major role in INDUSTRIAL RELATIONS – one, as an initiator of policies and the other, as an employer by setting

up an extremely large public sector. There are points to examination of the Industrial Relations:

Employer-Employee interactions: Industrial Relations arise out of employeremployee interactions. These relations cannot exist without the basic building blocks, i.e., the employer and on one side and the employees on the other side. Web of rules: Industrial Relations are a ‘web of rules’ formed by the interaction of the government, the industry and the labour. They include the relations between employer and employees and between employers` associations, trade union as well as the State.

Multidimensional: Industrial Relations are fairly multi-dimensional in nature as they are influenced, by a complex set of institutional, economic and technological factors.

Dynamic and changing: Industrial Relations change with the times, generally keeping pace with the expectations of employees, trade union, employers` associations, and other economic and social institution in a society.

Spirit of compromise and accommodation: The Industrial Relations system is characterized by forces of conflict and compromise on either side. In the large interests of society, both the employer and the employees must put out fires amicably and get along with each other in a spirits of compromise and accommodation. The individual differences and disagreements must be dissolved through persuasion and even pressure. The factors responsible for conflictful situations need to be resolved through constructive means.

Government’s role: The government influences and shapes IndustrialRelations with the help of laws, rules, agreements, awards of courts andemphasis on usages, customs, traditions, as well as the implementation of its policies and interference through executive and judicial machinery.

Wide coverage: The scope of Industrial Relations is wide enough to cover a vast territory comprising of grievances, disciplinary measures, ethics, standing orders, collective bargaining, participatory schemes, dispute settlement mechanisms etc.

Interactive and consultative in nature: Industrial Relations include individual relations and joint consultation between labour, management.

Factories Acts and Industrial Relations

Factories Act of 1946 is a culmination of a series of earlier acts for Industrial Relations. The act makes extensive provisions for healthy relations in various areas in the workplace.

S.NO. Year EHS (Environment, Health, & Safety) REGULATION,Acts

S.NO. Year EHS (Environment, Health, & Safety) REGULATION,Acts

01. 1974/1998 The Water (prevention & control of pollution)Act, including amendments.

02. 1977/1992/2003 The Water (prevention & control of pollution) Act, including amendments.

03. 1981/1987 The Air (prevention & control of pollution)Act, including amendments.

04. 1982 The Air (prevention & control of pollution) Rules

05. 1986 Environment (protection) Act 1986 includingamendments of 1991, Environment (protection)Act 1986 including amendments of Rules

06. 1989/2000/2003 The Hazardous wastes (mgt. and handling)rules, including amendments 2000/2003

07. 1989/2000 Manufacture, storage and import of Hazardouschemical rules, including amendments rules

08. 1989The Central Motor Vehicle rules (under motorvehicle Act, 1988)

09. 1963/1995/2000 Noise pollution (regulation & control)rules,2000

10. 2004 Ozone depleting substances (regulation)rules,2004

11. 2000 The battery (Mgt. and handling) rules, 2004

12. 1948/1987 The factories Act (As amended fill 1987)

13. 1952 Punjab state factory rules

14. 1956/2003 Indian Electricity rules

15. 1934/1997 The petroleum Act (as amendment till 1997)

16. 1984/1993/2004 Gas cylinder rules, including amendment rules,1993/2004

17. 2000/2002 The DG rules, 2000 with amendment 2002

18. 1984 The Explosive Act

19. 2001 Energy conservation Act, 2001

20. 1983/1989 The Explosive rules, including amendmentrules, 1989

21. 1970 The contract labour regulation & control Act,

1970 and rules 1971

22. 1952 The Punjab welfare officer recruitment &condition of services rules

23. 1998/2003 The Bio medical waste (Mgt. and handling)rules

24. 1986 The Child labour (prohibition and regulation)Act

This cover section 11-20 and 42-49 & the items covered are related to:Sec 11:- General cleanlinessSec 12:- Disposal of wastes and affluentSec 13:- Ventilation and temperatureSec 14:- Free from dust and fumesSec 15:- Artificial humidificationSec 16:- Overcrowding and congestionSec 17:- LightingSec 18:- Drinking waterSec 19:- Kamotes and urinalSec 20:- Provision for spittoonsSec 42:- Washing facilitySec 43:- Keeping clothing not worn during working hours and for drying of wet clothesSec 44:- Sitting for workers who are obliged to work standingSec 45:- Maintenance of first aid box with prescribed contents for every employeesSec 46:- Canteen facility for more than 250 workersSec 47:- Suitable rest rooms or lunch room with provision for drinking water and should be provided in factory employing more than 150 workers and for more than 500 workers ambulance room of prescribed size, prescribed equipments and in charge of qualified medical and nursing staffSec 48:- Crèches for women, workers more than 30Sec 49:- Appointments of welfare office for more than 500 employees

Some Social Security Provision for workers.(Statutory)a) Medical treatment and compensation for industrial injury, accident, ailments etc.b) Financial assistance during absence due to ill health or accidents.c) Old age pensiond) Gratuitye) Provident Fundf) Financial assistanceg) Maternity benefit to women worker

COMPANY PROFILE

Amrit Banaspati Company Ltd. is an enterprise that started out as a modest single product company. Foresight, planning, and sound business ethics are behind our company’s phenomenal growth path. Today, we are a multi-product organization with business interests in diverse geographies and an enviable market penetration. With a wide range Edible Oils and Fats, distributed through more than 1200 dealers across 800 cities, and a turnover approximating 900 Crores, we can safely say, ‘our market penetration is unparalleled in the Industry’.

HistoryABCL was established in 1969. It all started with the production of vanaspati (hydrogenated vegetable oils), when the vanaspati unit at Rajpura in Punjab became operational. We had an initial capacity of 100MT per day, today it has grown to 450MT per day. We have also traveled a long way from the days when we were manufacturing only vanaspati. Under the umbrella of ‘GINNI refined Oils’, we manufacture Groundnut, Cottonseed, Rice Bran, Soyabean, Mustard, Sunflower Oil, amongst others. These Oils were introduced to meet the varied demands of our consumers. ‘GINNI’ has established itself as a very well known brand in this part of the country. We have expanded the ‘GAGAN’ Brand too, by adding Kachi Ghani Mustard Oil, Salt and Rice to it’Amrit banaspati company ltd is part of Amrit Corp. Limited (Amrit Corp.)

Amrit Corp. Limited (Amrit Corp.), formerly known as Amrit Banaspati Company Ltd., is the flagship holding company of the Amrit Group. Amrit Corp. is a public limited company listed on the stock exchanges at Mumbai and Kanpur. Starting off in the year 1940, ABCL is one of the largest producer of edible oils and fats in the country today having diverse interests in paper and milk processing business also.

THE PROMOTERS OF THE COMPANY

Late Shri Laxmi Narain Bajaj,Late Seth Durga Prasad Khaitan and

Late Rai Bahadur Girdhari Lal Bajaj

Their Guiding PhilosophyThey believe that business can be built only on trust and confidence.Confidence of the people, who deal with us as customer, suppliers, business associates, shareholders/investors and, of course, employees who work for the company and shape its destiny .

KEY STRENGTHS 1.Strong brand equity of its key brand ‘Gagan’ which is the market leader in

NorthernIndia and second largest brand nation-wide after Dalda in Vanaspati.

2.Strong distribution network in Northern India enabling it to market its productsextensively even in rural areas.

3.Competitive edge in Vanaspati business as North India happens to be the largest market for Vanaspati accounting for almost 50% of the Indian Vanaspati market.

4Long-standing relationship with dealers with more than 75% retention rate.

5.Quality products which have been well accepted by reputed clients such as Mc Donald’s, Mother Dairy, Nestle, Barista, Perfetti, Smithkline, etc. The food division

has received ‘Best Suppliers Award’ continuously for 3 years from Mc Donald’s.

6.Continued focus on development of newer innovative products. E.g The recently developed ‘ABC Gold’ paper has effectively positioned itself between ‘Maplitho’and

‘Creamwove’ segments in the writing & printing paper category. Similarly, in edible oils, the ‘Merrigold’ table margarine has been an innovative development.

The Management Team

The overall management of Amrit Corp. vests with the Board of Directors comprising of eminent persons with wide experience in business and industry. The day to day management of the Company is looked after by the Chairman & Managing Director and the Managing Director under the overall guidance of the Board

Name DesignationN K Bajaj Chairman and Managing directorS C Agarwal Senior Executive DirectorJ K Khaitan Vice Chairman & Mng.DirectorH S Goenka DirectorL M Suri DirectorM L. Sarin DirectorV K Bajaj DirectorRomesh Lal DirectorB S Bhatia DirectorV K Sibal DirectorA K Bajaj DirectorPavan Khaitan Director

Vice President (Corp.) & Company Secretary:- Rajesh Aggarwal

Registered Office :-Patiala - Chandigarh Road, Rajpura (Punjab) - 140 401

ASSOCIATED COMPANIES

Milk and milk products - AMRIT FOODS

Fats and oils - AMRIT BANASPATI Co. Ltd.

Real Estate - AMRIT CORP.

Languages - INLINGUA, ABC LEARNING

Paper Factory - AMRIT PAPERS

PRODUCTS

Lifestyle Products

GINNI LITE REFINED OIL GINNI NUTRI DELIGHT NUGGETS

.

MERRIGOLD TABLE MARGARINE MERRILITE

Premium Products

GINNI GOLD REFINED REFINED GROUNDNUT OIL

SUNFLOWER OIL

REFINED COTTONSEED OIL REFINED RICEBRAN OIL

MERRILITE KACHI GHANI MUSTARD OIL

B2B Products

BAKERY SHORTENING (FOR BISCUITS) BAKERY SHORTENING (FOR PUFFED PRODUCTS)

MERRIGOLD BAKERY MARGARINE MERRIGOLD PUFF MARGARINE

MERRIBAKE CAKE MARGARINE MERRICREME - NON DAIRY WHIP TOPPING(For Cakes & Pastries)

GAGAN VANASPATI GINNI PLUS REFINED OIL

REFINED COTTONSEED OIL KACHI GHANI MUSTARD OIL

BANSARI PURE MUSTARD OIL REFINED GROUNDNUT OIL

REFINED PALM OIL REFINED RICEBRAN OIL

REFINED SOYABEAN OIL GINNI GOLD REFINED SUNFLOWE

THE TRADE PROFILE

Both vanaspati & refined oil are used to cock food & vegetables . The only difference in processing of both is the process of Hydrogenation while producing vanaspati . In the

process hyderogen gas is passed to make semisolid , which makes people happy that they are eating ghee.But they don’t know it is synthetic ghee . The individual process of both is as follows:

PROCESS OF VANASPATIThe process of vanaspati passes through various job group or steps which are as follow:

1. SHARPING:Firstly raw oil is taken from oil storage tanks like raw Sunflower oil , Groundnut oil, Cottonseed oil etc. as per Instruction from incharge. Then this oil is sharpled. In this process degumming is done by putting caustic soda. Gums are extracted which has phosphors contents and neutralization is done & oil and gums are separated by a Sharpling machine which rotates at a very high speed i.e. 16000 times in minute to 0.15 it must be less than .25

2. BLEACHINGIn this bleaching powder is used to replace the color of oil.This powder is extracted from mine & imported from Germany.

3.HYDEROGENATIONIn this job group, hydrogen gas is passed in the oil semisolid.It increases the melting point of vanaspati up to 41 degree centigrade. This job group exist only in the case of vanaspati.

4. DEODORIZATONAfter this , the deodorization process is done.Which makes oil odors free by bag filtering. Now vanaspati ready for packing. Then it sends to cold store packing. Vanaspati is packed in various sizes i.e. 1kg, 2kg, 5kg and for bulk in 15kg packed also.

PROCESS OF REFINED OIL

The refined oil process also passes through various job group. The only difference is of hydrogenation. In refined oil hydrogenation is not done.The process is as follow:

1.SHARPING:Firstly , raw oil is taken oil from storage tanks like raw Sunflower oil , Groundnut oil, Cottonseed oil etc. as per Instruction from in charge. Then this oil is sharpled. In this process degumming is done by putting caustic soda. Gums are extracted which has phosphors contents and neutralization is done & oil and Gums are separated by a sharpling machine which rotates at a very high speed i.e. 16000 times in minute. In neutralization free fatty acid(FFA) is reduced to .15 it must be less than .25

2.BLEACHINGIn this process bleaching powder is used to replace the color of oil. This powder is extracted is from mine & imported from Germany.

3.DEWAXINGThis process is done only in case of sunflower refined oil . In which wax content is separated which is not digested by human body.

4.DEODORIZATIONThen deodorization is done , which makes oil odors free bag filtering . Now vanasapati is ready for packing. Then it is sent to cold store for packing. Vanaspati is packed in various sizes i.e 1kg, 2kg, 5kg, and for bulk in 15kg pack also.Though demand of vanaspati is very high in people but vanaspati is not suitable for health . Some people feel while eating that they are eating ghee. But they don’t know that it is synthetic ghee. While refined oil is cholesterol free

OBJECTIVES OF THE STUDY

To observe the industrial relation operation and satisfaction level of the employees in the Amrit Banaspati Co. Ltd.

To observe the working conditions inside the Amrit Banaspati Co. Limited.

To observe the different welfare schemes provided by the Amrit Banaspati Company Ltd.

To observe the grievance handling procedure inside the Amrit Banaspati Company Ltd.

INDUSTRIAL RELATIONS OPERATING IN ABC LTD.

WELFARE SCHEMES IN AMRIT BANASPATI COMPANY LTD

1. WEAKLY RESTa) weakly rest is given to those employee who attend their duty three days

availed leave with pay at least for three days. However leave without pay will not be counted in three days.

b) Newly appointed employees lose their first weekly rest in the case they jointed their duty and don’t complete above conditions of rest.

c) Compensatory leave should be availed in 30 days against his weekly rest working.

2. SALARY AND WAGESa) HRA paid to every entitled employee who is not absent more than seven

days , at full rate. If he absence for more than seven days than HRA is given on pro-rata basis. HRA to filed staff is given according to posting station. As per present practice there are some eitied where they get 60% extra HRA in addition to HRA as per grade. Full HRA is given on leave without pay also

b) Basic , DA, CA ,CEA ,LTA, Medical ,WA , special allowance are being paid on basis on payable days

3. MEDICAL ALLOWNCE Medical is maximum upto Rs 15000 PA or Rs1250 PM.

4. OVER TIME Double OT is paid to all workers and other entitled employees against working on national/ festival holidays on basic +DA(DA if applicable)

5. DEATH RELIEF FUNDRs 70000 is paid to dependent of decreased of permanent employee. An amount has been fixed accordingly to grades and workers contributes at rs 60 at the time of such mishappening. A some of Rs 35000 is contributed by the management and Rs 35000 by the employees

6. MARRIAGE ANNIVESARYMarriage anniversary for all head of departments and their respective 2 IC are also celebrated in amrit employee club. A parity and gift is given to the concerned employee.

GRIEVANCE HANDLING PROCEDURE IN AMRIT BANASPATI CO.LTD.

OBJECTIVE The objective of the procedure is to redress and settle the grievance as early as possible to its point of origin by creating an environment which share festal a culture of candidate and faith so that employees can vent their grievance without any fear of victimization and reprisal. In order to achieve the above said objective the following principles shall be followed –

Be given a fair hearing by their immediate superiors concerning any grievance they may wish to raise.

They can free to appeal to a more senior manager against the decision made by immediate superior.

May be accompanied by a fellow employee of their own choice when raising the grievance or appealing against a decision.

PROCEDURE aggrieved employee shall first present his grievance verbally to his immediate

superior .An answer shall be given by his immediate superior with in 48 hours of presentation of the complaint .Employ may bring along with him a fellow employee

If employee is not satisfied with the redressal from immediate superior with in the prescribed time .he or she can walk his or her grievance in writing .his or her complaint shall be redressal with in three days by his HOD .

In case employee does not get any response from his or her HOD with in three days of presenting of complaint or he is not satisfied with the redressal given to him then he may bring forward his grievance to a grievance committee which may consist of three head of departments .This shall consist of personnel head ,concerned department head of employee and other related department’s HOD the committee shall make recommendations with in seven days to management regarding his or her grievance in case of any difference of opinion amongst members of committee the grievance can be placed before top management for final decision .the top management has to take decision on any case regarding grievance presented to it in three days .Top management can make any amendments to the decision of the committee.

This grievance handling procedure shall be reviewed on half yearly basis by a committee consisting of are heads of department.

Wage system in Amrit Banaspati Company , Ltd, RAJPURA

Code

Category Grade

Basic

HRA

CEA

CA

DA WA

LTA

CL SL

EL

01 SKILLED 1170-65-2470

1170

567 225 175

1166

185

1140

10/7

7 21/5

02 SEMIKILLED

1030-35-1730

1030

502 225 175

1166

185

1140

7 7 AS PER FACTORY

03 UNSKILLED

980-25-1480

980 487 225 175

1166

185

1140

7 7 AS PER FACTORY ACT

This is the wage system followed by amrit banaspati company ltd., Rajpura. The time Wage Method calculates the wages.

SALARY SYSTEM IN AMRIT BANASPATI COMPANY Ltd. RAJPURA

Rank for others

Rank for Mktg

Level Designation *HRA

*CA

CEA

LTA

*Med

FUR

SUP

UF

Total allowance

Out of Grade

Out of Grade

Sr. HOD

President 40% of basic

6700

0 One month basic

One month basic

40000

10% of basic

3180

Sr mgt A

Sr mgt B

HOD GM/Sr/DGM/GM 40% of basic

6200

0 Do Do 35000

Do 2880

Sr mgt B

Sr mgt

HOD AGM/DGM/GM 40%of basic

5725

0 Do Do 30000

Do 2220

Joint mgt

Joint

Area head/s

JT.ASM/ASM/MGR/Sr.MGR

3900

2800

0 Do Do 25000

Nil

1945

33645

A mgt A

ection

Joint mgt B

Joint mgt B

Area head/Section head

Dy MGR/ASM 3000

1200

390

Do Do Nil Nil

1945

33645

Ex mgt A

Ex mgt A

Executive

EXE/SR EXE/A MGR

2050

950

380

800 315 Nil Nil

925

5420

Ex mgt B

Ex mgt B

Executive

Officer/SR officers

1535

800

350

685 315 Nil Nil

925

5420

Opr mgt A

Opr mgt A

Coordinator

SR Depot Incharge/SR/SUP/ASTT . Officer

1300

700

350

625 175 Nil Nil

865

4550

Opr mgt B

Opr mgt B

Coordinator

Mkg/Sales/Sr Promoters/Supervisor

1300

700

350

625 175 Nil Nil

820

3970

Ext A

Ext A

Executants

Territory Sales Incharge/ SR ASS

850 535

310

515 160 Nil Nli

565

2935

Ext B

Ext B

Executants

Trainee/AS/TT/SR/Attendt

725 325

300

515 150 Nil Nil

520

2535

Staff Staff

Attendants

Mali/peon/guards, driver/pujari

670 285

295

515 150 Nil Nil

520

2435

INCENTIVE SCHEME IN AMRIT BANASPATI COMPANY LTD. RAJPURAMonthly Sales (KL) Incentives Amount12001-12500 100012501-13000 150013001 & above 2250 Incentive system is applied only to the marketing department of the company. Individual system is followed in the company.

RESEARCH METHODOLOGY

A research methodology is a sample framework or a plan for study that is used as a guide for conducting research . It is a blueprint that is followed in processing research work. Thus in good research methodology the line of action has to be chosen carefully from various alternatives.

RESEARCH DESIGN

A research design is the arrangement of conditions for the collection of data and anaylsis of data. Infact reseach design is the conceptual structure within which reseach is conducted.

Descriptive Research Design has been used by me to solve each and every factor of given task.In the descriptive research study, the main purpose is that of formulating a problem for more precise investigation or of developing the working hypothesis forms an operational point of view.The major emphasis is on the discovery of ideas and in sights.

DATA COLLECTION METHOD

According to the needed research for the project is both Primary and Secondary data collection methods. We have used company website,some publications on the net and information related to broachjer for secondary data collection. To ensure the accuracy of the primary data collection used is the structured interview method.

SAMPLING PLAN

Sample Size:- 40 employees

Sample unit:- Amrit Banaspati Company Ltd.

Method of sampling:- Simple randam sampling

Method of data collection:- Primary & secondary Research design :- Descriptive Design

DATA ANALYSIS AND INTERPERTATION

TOTAL NO OF RESPONDENTS =40

1) Are you satisfied with the Working Condition in Amrit Bnaspati Co.Limited?

I. R. Rating Total Respondents % of Respondents

SATISFIED 15 37.5

DISSATISFIED 25 62.5

2) Are you aware of all the Welfare schemes provided by Amrit Banaspati Co.Ltd.?


YES 35 87.5

NO 5 12.5

3) Are you satisfied with the wages and incentives provided by ABC Ltd.?


SATISFIED 30 75

DISSATISFIED 10 25

4) Are you satisfied with the provision of canteen at your workplace provided by ABC Ltd.?


SATISFIED 25 62.5


5) Are you satisfied with the provision of toilets at your workplace provided by ABC Ltd.?


SATISFIED 33 82.5%

DISSATISFIED 7 17.5%

5) Are you satisfied the Drinking Water facility in Amrit Banaspati Co. Limited?


SATISFIED 32 80

DISSATISFIED 8 20

6) Are you satisfied with compensation provided by ABC Ltd.?


SATISFIED 17 42.5


7) Are you satisfied with the medical benefits provided by ABC LTD.?


SATISFIED 18 45

DISSATISFIED 22 55

8) Are you satisfied retirement benefits provided by ABC Ltd.?


SATISFIED 8 20

DISSATISFIED 32 80

9) Are you satisfied with the recreation facilities?


SATISFIED 5 12.5


10) Are you satisfied with the transport facilities provided in ABC Ltd.?


SATISFIED 24 60

DISSATISFIED 16 40

11) Is there any kind of grievance handling procedure in ABC Ltd.?


YES 40 100%

NO 0 0%

12) Are you satisfied with the grievance handling process of the company?


SATISFIED 24 60

DISSATISFIED 16 40

FINDINGS

1) 37.5% Employees are satisfied, and 62.5% dissatisfied with the working condition provided by the ABC Ltd.

2) Majority of Employees are aware about the welfare schemes provided by the ABC Ltd.

3) Majority of Employees are satisfied with the salary and incentives provided by the ABC Ltd.

4) 62.5% Employees are satisfied, with the rest room facility provided by the ABC Ltd.

5) Majority of Employees are satisfied with the drinking water facility provided by the ABC Ltd.

6) Majority of Employees are satisfied with their job profile.

7) 42.5% of Employees are satisfied, 57.5% are dissatisfied with the compensation provided by the ABC Ltd.

8) Majority of Employees are dissatisfied with the medical benefits provided by the ABC Ltd.

9) Majority of employees are dissatisfied with the retirement benefits provided by the ABC Ltd.

10) Majority of employees are dissatisfied with the recreation facilities provided by the ABC Ltd.

11) 60% satisfied and remaining employees are dissatisfied with the transport facilities provided by the ABC Ltd.

12) 40% are dissatisfied with the grievance handling procedure of the company.

LIMITATIONS

1) The sample collected is very small compared to the population of the company. Thus it may not bring out the exact analysis. 2) Some of the respondents do not react favorably to the questionnaires.

3) It is possible that respondents might have tried to maintain consistency in terms of their responses.

4)time of 4-6 weeks are also very less for the study.

CONCLUSION

ABC is growing at a very good place .As from graphs it is clear that the industrial relation operation in ABC Ltd. is effective one.There are different kind of welfare schemes like weekly rest ,medical allowance, death relief fund are provided by the company to the employees to maintain the industrial relation better one . Instead of all that there is also a effective grievance handling machinery for maintaning it.

SUGGESTIONS

If the employees are in good condition then it drives their capability to give maximum output to the company. Amrit Banaspati Co.Ltd. had successfully accomplished their target to uplift the standards of the people but somewhere they lag behind to give proper insight into the true benefits availed to the people. In this context I want to suggest some points that are more or less based on my findings.

1)Implementation of the Code of Discipline.

2) I also found that there is no medical Officer. This is needed to provide quick action in case of any accident.

3)there should be need of improvement in recreation facilities provided by the ABC Ltd.

4)there should need to increase the retirement benefits provided by the ABC Ltd.

BIBLIOGRAPHY

Manual and books:Personnel Manual by AMRIT BANASPATI Limited..Industrial Relations & Labour laws (fourth edition) by S C SrivastavaPersonnel Management by S.K. GuptaHuman Resource Management (second edition) by V.S.P. RaoSearch Engine:http://www.google.comhttp://www.ask.comWebsite:http://www.amritbanaspati.com

ANNEXURE

Employee Name: _______________ Designation: ___________

1) Are you satisfied with the Working Condition in Amrit banaspati Limited?a)Yes b)No

2) Are you aware of all the Welfare Activities in Amrit banaspati Limited??a)Yes b)No

3) Are you satisfied with the wages and incentives provided by ABC Ltd.?a)Yes b) No

4) Are you satisfied with the provision of toilets at your workplace?a)Yes b)No

5) Are you satisfied the Drinking Water facility in Amrit Banaspati Limited?a)Yes b) No

6) Are you satisfied with the compensation provided by ABC Ltd?a)Yes b)No

7) Are you satisfied with the medical benefits provided by ABC Ltd?a)Yes b)No

8) Are you satisfied retirement benefits provided by ABC Ltd?a)Yes b)No

9) Are you satisfied with the recreation facilities provided by the company?a)Yes b)No

10)Are you satisfied with the transport facility provided to you by the ABC Ltd?a)yes b)No

11)Is there any kind of grievance handling procedure provided to you by the ABC Ltd?a)yes b)No

12)Are you satisfied with the grievance handling procedure provided to you by the company?a)yes c)No

13)if there any suggestion regarding to improve the industrial relation operation in ABC Ltd.please mention here---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

industrial relation

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