© CGI Group Inc. 2015

Paw Steffensen, CGI

04.11.2015

Become a dynamic retailer with Microsoft Dynamics AX for Retail

INDLÆG 12· DYNAMICS AX

76% of consumers research products before they buy

91% of unhappy customers will never return

67% are influenced by social media

51% of showroomers are ordering online

75% of global workforce will be millennials by 2025

20% of store-based multi-channel retailers’ sales will happen online

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Information is everywhere. Customer expectations are increasing. How can you …

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Connected retail solutions empower people throughout the shopping experience.

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5

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Deliver more personalised services to customers

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8

It begins with a vision

Retail HUB

Retail Journey and Roadmap

Q2 2010 Q1 2011 Q1 2012 Q4 2012 Q4 2014

Q2 2015 Preview

Q3 2015 Q2 2014

Microsoft Dynamics for Retail

Dynamics for Retail and Commerce Solution Omni-channel Retail and Commerce : Store solutions, e-Commerce, Social and Mobile Commerce

Provide feedback Discover product Visit store Assisted sales Find store & install app Purchase product

Empowered Retail How can advanced analytics, connected

consumer digital experiences, and client

engagement technologies be brought together

in a coherent and compelling vision for modern

retail?

Let’s explore a scenario

FEBRUARY 2015

Call to Action

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Providing opportunities to support Retailer’s Omni Channel journey

How can Microsoft and CGI support digital modernisation?

Microsoft can support You with industry knowledge CGU can support You with Retail solutions

Microsoft as a Partner to Retailers

PoV

Reference Customers

Showcase

Showcase

Strategy insight ERP/CRM

Modern POS

Productivity

Retail IOT and Devices

Partner Solutions

Independent SW vendors

Briefings

Machine Learning

Core platforms 3rd Party solutions

Microsoft as a Retailer

Pandora and Microsoft Dynamics: Delivering gifts of love and lasting meaning

“Memento really isn’t a big enough word to describe a piece of jewelry that will let someone

know that she’s loved forever. Ensuring that future is what we do at Pandora, and Microsoft

Dynamics AX and CRM helps us do it right. It helps us know what our customers want and

need.”

— Laurie McDonald, Vice President of Sales, Pandora

Objectives Pandora is a jewelry

manufacturer and retailer

with the goal of making

luxury jewelry accessible to

all women of all income

levels.

Tactics Microsoft Dynamics AX CRM is

Pandora’s “internal one-stop

shop” for information about its

accounts. Dynamics AX and

CRM is integrated into both

Pandora’s ERP system and its

Microsoft Azure Retailer

portal.

Results Pandora’s Consumer Affairs,

Customer Service, Marketing,

Sales and Visual

Merchandizing teams all have

access to the system and they

can all share information. And

franchisees can access the

system via the portal.