INDIVIDUAL PROVIDERONE WELCOME PACKET...INDIVIDUAL PROVIDERONE WELCOME PACKET Welcome to Individual...

Public Partnerships LLC| WA IPONE WELCOME LETTER – NEW IPS VERSION 7 Jan 6th, 2020

INDIVIDUAL PROVIDERONE WELCOME PACKET

Welcome to Individual ProviderOne (IPOne)! This Welcome Packet contains information about IPOne.

There are a few things you will want to do to get ready to use IPOne. Everything you need to get started

is included in this packet.

WELCOME PACKET CONTENTS

1. Welcome LetterTells you about IPOne and explains what you can do to get ready

2. Who do I call if I have questions?Lists hours of operation and toll-free numbers for the IPOne Call Center

3. Information PageLists information about you that IPOne has received from SSPS

4. How Do I Create an IPOne User Account?Step-by-step instructions on how to start using IPOne

5. Information about the ADP Debit CardA brief explanation of how the ADP Debit Card option works

6. PPL ADP Debit Card FAQsADP Debit Card ‘Frequently Asked Questions’ with answers

7. IPOne Payment Method Set-up Form and InstructionsA form with instructions on how to use the form to request payment method

8. Individual ProviderOne Payroll ScheduleA list of dates on which timesheets are due and paychecks will be issued


WELCOME LETTER

Dear Individual Provider:

Welcome to Individual ProviderOne! Individual ProviderOne (IPOne) is managed by Public Partnerships, LLC (PPL).

What does this mean to me? You will use an IPOne timesheet to claim for Individual Provider services and receive

your paycheck.

How often will I be paid? You will be paid two times per month.

What is the easiest way to get paid? Submit your timesheet electronically

using a computer, tablet, or a smart phone.

This will be the safest and easiest method of getting paid.

You can submit a paper timesheet via toll-free fax or mail if you do not want to use a computer or smart phone.

What should I do to get ready for IPOne?

There are three important things that you should do NOW to get ready to use IPOne:

Make sure your information in IPOne is correct

Make sure you pick the payment option that works best for you

Go Green!

Read more about these three important things…

Make sure your IPOne information is correct.

Review and update your address, phone number and other information quickly by setting up your online

IPOne account. It is free and easy to do. Read the How Do I Create an IPOne User Account for step-by-step

instructions and get registered today!

If you do not have a computer, you can call the IPOne Call Center and ask to update your information. Or,

you can update and return the “INFORMATION PAGE” by fax or mail.

Make sure you pick the payment option that works best for you. VERY IMPORTANT! If you do not choose

a payment option, here is what will happen when you get your first IPOne paycheck:

1. Your first payment will be a paper check, your following payments will be deposited to an ADP

Debit Card that you will receive in the mail.

To learn more about the debit card option you can read the Information about the ADP Debit Card page and the Debit Card FAQs page included in this Welcome Packet.


2. You can change the way that you get paid at any time by going to your online IPOne accountand clicking on the “Direct Deposit Setup” tab. You can choose to get your paycheckdeposited into your bank account or can request a paper paycheck sent in the mail.

Note: If you do not have a computer, you can call the WA IPOne Call Center and ask to change your payment preference. Or, you can complete and send the Payment Method Set-up Form. Your new payment preference may not take effect for over two weeks pending confirmation of your bank account information. Your first check therefore may be a paper check until PPL verifies your bank account information.

Go Green!

IPOne will automatically send you a copy of your paycheck stub (Remittance Advice) in the mail unless you

submit your timesheet two times using a computer or the mobile app. To stop receiving your Remittance

Advice in the mail, you can go to your IPOne online account and check the box shown below, or you can call

the IPOne Call Center. Copies of all Remittance Advice will be available for you to access on IPOne.

What’s next?

Review the following information that will be sent in the mail along with this Welcome Packet, or go to

www.ipone.org to download the same information:

✓ Training Packet - contains instructions on how to submit your timesheet and use all of the self-

service options on the IPOne portal.

✓ Authorization Letter

✓ Paper timesheets - you can mail or send by fax to IPOne (if you are not able to submit your timesheet

using a computer, tablet, or smart phone).

Review the Individual ProviderOne Payroll Schedule to learn when your timesheets are due.

As soon as you start working for your client, go online and start filling out your timesheet for the first pay

period. If you use a paper timesheet, you should send it by fax to ensure PPL receives it on time for that

payroll period. If you send your timesheet by U.S. mail, it may not arrive on time and payment will be

delayed. The best and fastest way to submit timesheets is online using a computer, tablet, or smart phone.

http://www.ipone.org/


Who do I call if I have questions?

Public Partnerships, LLC (PPL) Washington SeaTac Call Center

Operating hours?

Monday – Friday, 7:00 AM to 7:00 PM Pacific Time

Starting March 1, 2016, Call Center will also be open:

Saturday, 8:00 AM to 1:00 PM Pacific Time

Please have your ProviderOne Individual Provider ID# available when you call the SeaTac Call. You can

find your Provider ID# on the Information Page.

Note: Our multilingual Customer Service team members speak languages in addition to English.

Public Partnerships LLC| WA IPONE WELCOME LETTER – NEW IPS VERSION 7 Jan 6th, 2020 Public Partnerships LLC |WA IPONE IP INFORMATION PAGE – NEW IPS VERSION 3_FEBRUARY 2016

INFORMATION PAGE

STOP! Save time and submit this form online by signing in to your IPOne User Account.

Your ProviderOne Provider ID:

Dear

The information listed below is what is on your IPOne profile. Please review the information on this page and make

sure it is correct. Complete and return this form only if you need to update your information. Or, better yet, go

online to IPOne and update your information there.

Review your information listed below. If the information is correct, write an “X” in the next box. X

If your information is wrong, write the new information in the boxes below.

Name:

Mailing Address: (This is the address where you get your mail)

Telephone Number:

Date of Birth:

Email Address:

Write an “X” in the box next to the language that you read every day.

Other:

Return this form by fax or mail:

Toll-free FAX#

1-855-901-6904

Public Partnerships, LLC

WA IPOne

7776 S Pointe Pkwy W, Suite 150

Phoenix, AZ 85044


How Do I Create an IPOne User Account?

Go online to www.ipone.org and click on BetterOnline Login button.

Select Sign Up.

This will bring you to the New User Registration page. Choose Washington from the drop down options.

http://www.ipone.org/


Select IPOne as the Program drop down menu. The role drop down will then display Provider for your Role. Click Next.

Confirm who you are by entering your credentials. The fields required are:

• ProviderOne ID (this can be found in your Welcome Packet)

• your Last Name

• your Social Security Number

Complete your New User Information:

• First Name and Last Name – Enter your legal First and Last Name.

Enter your SSN with no spaces or dashes: Example 123456789


• Username – Choose an ID that is easy to remember. For example: the firstletter of your first name and your complete last name, followed by yourfavorite number. If you receive a message stating the username yourequested already exists, choose a different username.

• Email Address – Enter an email address so you can receive IPOne noticesby email.

• Password – Enter a password. The password will need to be at least 10characters, use at least one numeric, one alphanumeric, one specialcharacter ( @#$.+_* ) and at least one upper case and one lower casecharacter. (Note that you will need to reset your password at least every 90days, and you may not reuse your previous six passwords)

• Confirm Password – Type the same password again to confirm thepassword.

• Notes – This is not a required field.

• Security Questions – Choose 3 security questions from the drop downmenus and enter answers (that you will remember!) in the data fields to theright of each question.

Make sure your information is correct! Click on the Submit button. You will receive

a message that you have successfully set up your registration to use IPOne. Log in

with your username and password and start using IPOne immediately.

If you ever need to change your username and password, these

questions provide a layer of security to protect your privacy.

Only YOU can change your user registration information.

Timesheet AdjustmentsAdd or remove units from a Paid Timesheet

An overpayment is an amount already paid to you, in excess to what was entitled, that needs to be paid back to DSHS. If an overpayment happens, you can choose to make payment arrangements or have the full amount taken from your next paycheck.

Let us help! Our call center agents are ready to help you to make sure your adjustment is done correctly. For training, visit our training site (http://www.publicpartnerships.com/programs/washington/ipone).

An adjustment is a change to an already paid timesheet. Examples could be:

Adding hours, units or mileage

Removing hours, units or mileage

Adding hours spent taking training

Changing a date

Changing a type of service

Find a mistake after you were paid?Don’t wait! Fix the mistake with an adjustment.

Call Center is ready to help!

Monday-Friday 7am to 7pm and Saturday 8am to 1pm

844-240-1526

IPOne Hints and Tips

For additional questions please contact the call center at 1-844-240-1526

Updated July 2019

How to Read your Earnings

Statement

To locate your online Earnings Statement, log into the IPOne portal and select the Timesheets menu.

Select Paid in the Timesheet Status drop down menu:

Click on the blue check number hyperlink:

A message will appear at the bottom of your screen asking, ‘Do you want to open or save the PDF earnings statement?’ Select Open to view your Earnings Statement. You can also save this PDF to your computer.

(this may also start with letters “RA” or “DC”)

A

B

C

4

9

10

7

5

6

8

2 3

1

D

E-Timesheet Hints and Tips

IPOne Hints and Tips For additional questions please contact

the call center at 1-844-240-1526 Updated July 2019

Number Description Type Description

Amount Earnings The total amount of your paycheck.

PTO Balance Earnings

Paid Time Off (PTO) earned before this paycheck (including PTO hrs claimed on this paycheck).

CCH Balance Earnings Cumulative Career Hours (CCH). The balance is the total number of hours worked as an Individual Provider.

Message Message

Messages from PPL, SEIU, and DSHS may appear in this section of the Earnings Statement.

Personal Care Earnings Personal Care services you provide to your client.

Respite Care Services Earnings Respite Care services you provide to your client.

PTO Earnings Paid Time Off (PTO) that you have claimed during the payroll period.

Mileage Earnings Mileage you have used while providing personal care services.

Administrative Time Earnings Administrative time of 1 unit (15 minutes) for each pay period with a timesheet.

Client Participation Deduction The amount your employer is obligated to pay you directly each month.

Federal Income Tax Deduction The amount of federal income tax you decide you want withheld from your paycheck. Deducted from each paycheck.

Federal Income Tax - EWH Deduction The additional amount, if any, you request be withheld from each paycheck. You must fill out and submit an IRS W-4 form to have the deduction applied.

Medicare- Employee Deduction Medicare Taxes. Deducted from each paycheck.

Social Security-Employee Deduction Social Security Taxes. Deducted from each paycheck.

WAFL Deduction WA Family Leave taxes. Deducted from each paycheck.

WAML Deduction WA Medical Leave taxes. Deducted from each paycheck.

SEIU 775 NW-Dues Deduction The amount of monthly dues deducted from your paycheck.

Voluntary Dues Deduction The health benefit you previously requested be deducted from your paycheck.

Health & Welfare Deduction Deduction The amount of money deducted by the Benefits Health Trust or health insurance options available under the Affordable Care Act.

Health and Welfare Deduction, VAR

Deduction The variable health benefit amount you requested be deducted from your paycheck.

Garnishment Deduction The amount of money deducted from your check designated on an order for child support, the IRS, or other garnishor entity.

Recoupment Deduction The amount of money withheld from your check if you adjust your timesheet, reduce your hours, and request that the amount be taken out of your next paycheck. Deducted from each paycheck.

CARS Offset Deduction The amount of money withheld from your check if you owe money to the DSHS Office of Financial Recovery (OFR). Deducted from each paycheck until overpayment is recovered in full.

Pseudo Client Earnings This represents the PTO hours converted from SSPS that have been paid to you.

Client Specific Deductions Deduction Payments and deductions for each client you provided service. Co-pay is the participation amount for the specific client.

0 YTD Amount

Earning Deduction

Year To Date (YTD) amounts for yearly deductions.

Rate Hourly Rate

The hourly rate you are paid for providing personal care services to your client.

1

2

3

4

5

8

9

10

6

7

Great News for You!PCG Public Partnerships, has partnered with ADP® to provide you with another payroll payment option. ADP Debit Card Pay by ADP® is a voluntary Debit Card that offers an easy way to access your

Your Bank Isn’t Your Only Option. Try ADP Debit Card.

You can learn more about the benefits of the debit Card, fees and how to enroll by reviewing the materials enclosed. For more information, please contact ADP® Customer Service at 1-866-313-6901.

Two Great Choices for Quick Payment.You can have your pay direct deposited into your existing banking accounts or, you can use the Debit Card. The Debit Card allows you the convenience of direct deposit without needing a bank account. The Debit Card will be mailed within 10 days after the Payment Method Set-Up Form is processed by Public Partnerships. Your payment will be uploaded to your Debit Card after this 10-day period. If your first payday happens before or during this 10-day period, Public Partnerships will mail you a paper check.

No Check Cashing Fees.No Bank Account Needed.Easy. Convenient.Choose the ADP® Debit Card

Attention: ADP will not send Debit Cards to a PO Box address.If you currently use a PO Box address, check with your local postal service to see if they offer competitive street addressing to ensure delivery or provide an alternative physical address in your IPOne provider profile where the card can be sent.

100% Direct Deposit to your Bank Account

100% Direct Deposit to your Debit Card

The Debit Card offers you the flexibility to decide how you receive your pay. Here are your options:

Enrolling is EasyFill out the IPOne Payment Method Set-Up Form and

return it to Public Partnerships. Contact the Call Center to

request this form. You’ll receive your ADP® Debit Card

in the mail.

Contact ADP Customer Service at 1-866-313-6901 for any questions about payment issued on an ADP Debit Card.

ADP Debit Card Frequently Asked Questions

For more information, contact ADP Customer Service at 1-866-313-6901

No Monthly Maintenance Fee.No Bank Account Needed.Customer Support 24/7

Can I use my Debit Card at any retail location? You may use your card at most retail stores that accept Visa branded prepaid cards.

Can I get cash back when making retail purchases? Yes, at participating locations using a PIN number.

Can I use ATM’s to get cash from my Debit Card? Yes, in network ATM’s are surcharge free ($0). Out of network ATM’s charge a fee of $1.75.

Can I go to a bank and withdraw money from my Debit Card? Yes, you have unlimited Visa member bank over-the-counter bank teller withdrawals.

Do I need a bank account to get a Debit Card? No, no account needed. You get your pay direct deposited to your card on payday.

What kind of customer service does ADP provide? Online at MyADP.com, the ADP® Mobile Solutions App, Customer Service at 1-866-313-6901 as well as text and email alerts for account balance and transactions (standard text messaging fees from your carrier may apply).

Are my funds secure like they are with a bank account? Yes, your funds are FDIC insured (subject to established limits) and your purchases are protected by VISA’s Zero Liability from unauthorized purchases.

I have two employers. Can I direct deposit my pay from my other employer to this card? Yes, you can receive your pay on the card no matter where you work. You can also deposit tax refunds, child support or government benefits directly to your card.

How do I get a PIN number? When you receive your ADP Debit Card and call to activate it, you will have the opportunity to enter a new PIN number.

What if I lose my Debit Card? You call customer service at 1-866-313-6901 and ask for a free replacement. There is no fee unless you want your card through overnight mail. Also contact Public Partnerships to update your address in IPOne.

How will I receive my card in the mail? Your card will arrive in a white envelope with a window where you will see ADP Debit Card printed.


IPONE PAYMENT METHOD SET-UP FORM AND INSTRUCTIONS

STOP! Save time and go online instead to submit your information on your IPOne User Account

What is the purpose of this form?

Use this form to set up your payment preference if you do not have access to IPOne online. You may choose to have

your paycheck directly deposited to your bank account, to a debit card, or receive a paper check in the mail.

How do I complete this form?

• Check the appropriate box indicating whether you wish to receive electronic payments via Direct Deposit (to a

checking or savings account) or if you want your payment deposited to an ADP Debit Card. If you select the ADP

Debit Card, you will receive this card in the mail. You can learn more about the ADP debit card by reading the

Debit Card Information page included with this packet.

• When you receive a payment from PPL, an Earning Statement (paycheck stub) is also created. The EarningStatement shows detail for the payment issued, such as dates worked. All Earning Statement will be posted toyour online IPOne User Account and sent to you in the mail. You can view and print your Earning Statement onlineat your convenience. If you wish to stop receiving a paper copy in the mail, check the box on the form that says,“Go Green! Check this box if you want to STOP receiving a paper copy of your paycheck stub in the mail.”

• If you choose to receive a paper check in the mail, check the box that says, “I choose to receive a paper paycheck

in the mail.”

• Please be sure to sign and date the bottom of the form.

• Return this form by fax or mail:

• To change or stop electronic payments, call the WA IPOne Call Center at: 1-844-240-1526.

IPONE PAYMENT METHOD SET-UP FORM

STOP! Save time and submit this form online using your IPOne User Account or call the WA IPOne Call Center

at 844-240-1526.


Payee Name: Payee’s ProviderOne ID:

Per my request, PPL will deposit my payment directly to my bank account. I know that if I do not provide complete

and accurate information on this form, my payment may be delayed and I may get a paper check or ADP Debit Card.

▪ I have read the Instructions for Electronic Payment Setup.▪ I authorize PPL to follow state regulations to recoup funds deposited in error.

Payee Signature: Date:

Return this form by fax or mail:

DIRECT DEPOSIT SETUP TO MY BANK ACCOUNT(S)

I choose to receive my paycheck via Direct Deposit to the following account.

Account Nickname Transit Number Bank Account Number (a 9 digit code found on your checks) (a 10-12 digit code found on your checks)

Account _________________________ ________________________ ____________________________

You can attach a voided check to this form if you do not want to write the numbers in the above spaces.

DIRECT DEPOSIT SETUP TO A DEBIT CARD

I choose to have 100% of my paycheck deposited to the ADP Debit Card.

EARNING STATEMENT (Paycheck Stub)

You can view and print your Earning Statement online using your IPOne User Account. Go Green! Check this box if you want to STOP receiving a paper copy of your paycheck stub in the mail.

PAPER PAYCHECK

I choose to receive a paper paycheck in the mail.

Public Partnerships, LLC

WA IPOne

7776 S Pointe Pkwy W, Suite 150

Phoenix, AZ 85044

Toll-free FAX#

1-855-901-6904

Public Partnerships, LLCWashington Individual ProviderOne7776 S Pointe Pkwy W, Suite 150Phoenix, AZ 85044

IPOne Call CenterToll Free Number: 1-844-240-1526

Fax Number for Paper Timesheets IPOne BetterOnline™ Web Portal for Electronic TimesheetsToll Free Fax: 1-844-459-7416

Pay Period Start Pay Period End Faxed Timesheets Payroll Date

Must be Received by5pm PST

Must be Received by5pm PST

December 1, 2019 December 15, 2019 December 16, 2019 December 18, 2019 January 2, 2020December 16, 2019 December 31, 2019 January 1, 2020 January 3, 2020 January 16, 2020

January 1, 2020 January 15, 2020 January 16, 2020 January 18, 2020 January 31, 2020January 16, 2020 January 31, 2020 February 1, 2020 February 3, 2020 February 18, 2020February 1, 2020 February 15, 2020 February 16, 2020 February 18, 2020 March 2, 2020

February 16, 2020 February 29, 2020 March 1, 2020 March 3, 2020 March 16, 2020March 1, 2020 March 15, 2020 March 16, 2020 March 18, 2020 April 1, 2020

March 16, 2020 March 31, 2020 April 1, 2020 April 3, 2020 April 16, 2020April 1, 2020 April 15, 2020 April 16, 2020 April 18, 2020 May 1, 2020

April 16, 2020 April 30, 2020 May 1, 2020 May 3, 2020 May 15, 2020May 1, 2020 May 15, 2020 May 16, 2020 May 18, 2020 June 1, 2020

May 16, 2020 May 31, 2020 June 1, 2020 June 3, 2020 June 16, 2020June 1, 2020 June 15, 2020 June 16, 2020 June 18, 2020 July 1, 2020

June 16, 2020 June 30, 2020 July 1, 2020 July 3, 2020 July 16, 2020July 1, 2020 July 15, 2020 July 16, 2020 July 18, 2020 July 31, 2020

July 16, 2020 July 31, 2020 August 1, 2020 August 3, 2020 August 17, 2020August 1, 2020 August 15, 2020 August 16, 2020 August 18, 2020 September 1, 2020

August 16, 2020 August 31, 2020 September 1, 2020 September 3, 2020 September 16, 2020September 1, 2020 September 15, 2020 September 16, 2020 September 18, 2020 October 1, 2020

September 16, 2020 September 30, 2020 October 1, 2020 October 3, 2020 October 16, 2020October 1, 2020 October 15, 2020 October 16, 2020 October 18, 2020 November 2, 2020

October 16, 2020 October 31, 2020 November 1, 2020 November 3, 2020 November 16, 2020November 1, 2020 November 15, 2020 November 16, 2020 November 18, 2020 December 1, 2020

November 16, 2020 November 30, 2020 December 1, 2020 December 3, 2020 December 16, 2020December 1, 2020 December 15, 2020 December 16, 2020 December 18, 2020 January 4, 2021

December 16, 2020 December 31, 2020 January 1, 2021 January 3, 2021 January 15, 2021January 1, 2021 January 15, 2021 January 16, 2021 January 18, 2021 February 1, 2021

Payment Schedule Reminders:

www.IPOne.org

Email: [email protected]

Mailed-In and E-Timesheets

2020 Payment Schedule - WA IPOne

• Payments are issued twice a month.• EFT funds should post to your bank account within 24-48 banking hours.• Timesheets that are received after the timesheet due date and time are considered late.• Late timesheets will be processed in the next available pay period and paid on the next payment date.• Training to submit timesheets online is available! Call Public Partnerships at 1-844-240-1526 to schedule a training.

Checks will be in US mail or funds transmitted (EFT) to your

bank on this date.

INDIVIDUAL PROVIDERONE WELCOME PACKET...INDIVIDUAL PROVIDERONE WELCOME PACKET Welcome to Individual...

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