INDIAN RAILWAYS CENTRE RAILWAY · INDIAN RAILWAYS CENTRE FOR RAILWAY INFORMATION SYSTEMS TENDER FOR...

INDIAN RAILWAYS

CENTRE FOR RAILWAY INFORMATION SYSTEMS

TENDER FOR COMPREHENSIVE MAINTENANCE OF HARDWARE AND SOFTWARE

(SERVERS, SOFTWARES, OPERATING SYSTEMS & STORAGE)

OF RBS, DWH AND HHT PROJECTS OF PRS

INSTALLED AT CRIS, CHANKAYPURI, NEW DELHI

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TENDER NOTIFICATION

Centre for Railway Information Systems

Chanakyapuri, New Delhi.-110021

Tel: 24106717, 24104525, Fax No. 91-11-26877893

To,

M/s _____________________________________________

_____________________________________________

_____________________________________________

Sub:- Tender for COMPREHENSIVE MAINTENANCE of Hardware (Servers, Softwares,Operating System & Storage)

of RBS, DWH and HHT Projects of PRS installed at CRIS, Chanakaypuri, New Delhi

Dear Sir,

Sealed Tenders are invited by Managing Director, Centre for Railway Information Systems (CRIS), Chanakyapuri, New

Delhi – 110021, for the above mentioned work:

1. Tender form with tender conditions and agreement for the above noted contract are enclosed.

2. Tender should be addressed to General Manager/PRS, CRIS, Chanakyapuri, New Delhi-110021 and

submitted in a sealed cover.

3. Tender will be received in a sealed tender box kept in this office at nominated place and sealed tender

box will be opened by nominated tender opening committee in presence of the bidder’s authorized

representatives. Names of all tenderers will be announced immediately thereafter. Tenderers are

advised that if they so desire, they can send their authorized representatives to witness the opening of

tender. Tender received after closing of tender box will not be considered.

4. No tender will be considered if not accompanied by requisite earnest money deposit as per terms and

conditions specified in the tender.

5. The successful tenderer will have to start work within 15 days from issuance of award letter, failing

which the earnest money and security money deposited shall be forfeited and action taken by CRIS as

deemed necessary.

6. CRIS reserves the right to reject any or all the tenders without assigning any reason whatsoever or to

accept any tender with a lower offer.

7. This tender form is non-transferable.

8. Tender details

Tender No 2011/CRIS/PRS/AMC HW/SW of PRS Projects/8

File No. CRIS/PRS/HWM/HQ/30(21)

Place of Dropping Tender CRIS office, Chanakyapuri, New Delhi-21.

Type of Offer Single Bid.

Tender Papers will be available upto During working hours i.e. 10:30 am to 5:00 pm on

any working day upto 12.08.2011.

Date and time of Submission of Tender Upto 15:00 hrs on 16.08.2011

Date and time of Opening of Tender 15:30 hrs on 16.08.2011.

Earnest Money Deposit `2 lakh

Cost of Tender Document `2000/- [ Rs Two thousand only]

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The Tender scope and terms and conditions including specifications and other information can be purchased

from Chief Manager/PRS, CRIS (Tel extension: 298) during working hours on any working day up to one day

before the date of submission of the Tender above on payment of Non refundable cost of Tender document as

mentioned above. The cost of Tender document should be remitted by Demand Draft only in favour of CRIS

payable at Delhi. Tender document can also be downloaded from CRIS Website www.cris.org.in . However, at

the time of submission of Bid, the requisite non-refundable cost of Tender document must be submitted along

with Bid, failing which Tender will be summarily rejected.

Chief Manager (PRS)/ CRIS

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INDEX

1. General Conditions of Contract - Section – I….……………………………………………..…………………….5

2. Special Conditions of Contract – Section – II…………………………………………………………….…..6 – 19

3. Annexure – I Equipment/Software Details……………………………………………….…………………19-23

4. Annexure - II Schedule of Rates………..………………….………………………………………..…………….23-24

5. Annexure – III Call log for Breakdown Equipments…………………………………………….………………25

6. Annexure – IV Details of Hardware Connected to the EMA SAN Storage……………………………25

*******

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Section – I

General Conditions of the Contract

1. General Conditions of Contract (GCC) may be downloaded from the site http://www.cris.org.in.

2. The Special Terms of Contract (SCC) as laid down in this document override the terms laid down in the

GCC. All terms and conditions not specifically mentioned in the SCC shall be as laid down in the GCC.

Signature of the Tenderer

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Section – II

SPECIAL CONDITIONS OF CONTRACT

The maintenance includes the Hardware, Softwares and Operating System of the following PRS Projects

1. Rates Branch System (RBS) Online

2. Hand Held Terminal (HHT) Online

3 SAN used for HHT,RBS , Trainenquiry Web site, Data warehouse and

GUIDBA development environment.

1 Overview

Indian Railways is amongst the largest Railway systems in the world. It provides for a significant part of

the country’s transportation needs, both in the passenger and the freight segment.

One of the major applications of Indian Railways is the Passenger Reservation System (PRS). The PRS

provides reservation services to nearly 1 million passengers a day on over 3500 trains running

throughout the country. The following are some of the projects under the PRS group.

Rates Branch System (RBS) is the software developed by Centre for Railway Information Systems

(CRIS), for computerization of distance calculation and generation of distance tables for all the Railways

The objectives of the software are to calculate distance between any two stations in Indian Railways by

shortest path and the route desired by the user.

Following technologies are used in the Application

• RHEL

• IBM WebSphere 6.0.1

• DB2

HHT project is to computerize the On-board passenger interface operations performed manually by

the Traveling Ticket Examiners (TTEs). Under this project, the TTEs will be provided with a Handheld

Computing Terminal (HHT), which will be linked, to the Central Reservation Computer through a

Wireless network.

Following technologies are used in the Application

• RHEL

• IBM WebSphere 6.0.1.11

• IBM Lotus Expeditor 6.1

• Lotus mobile connect server 6.1

• LDAP 6.0

• DB2

• RTR 5.2 & JRTR 1.2

• Lotus Expeditor client 6.1

• Lotus mobile connect client 6.2

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EMC SAN is connected to Servers of GUIDBA(Development), HHT, PRS Dataware house and web NTES

application. A brief of all the said project is given below (refer Annexure- IV for H/W and S/W details ).

� Web NTES – This application provides a web interface to public for train running

information

� GUIDBA – This application provides a GUI interface for maintaining static database of

PRS application. It is hosted on DELL servers – 32 bit XEON servers and the database

server running ORACLE is connected to EMC storage (refer Annexure- IV for details).

� Data ware House – This application provides analytical and trend analysis reports to the

management. It is hosted on HPRX2660 running Sybase IQ (refer Annexure- IV for

details).

2. SCOPE OF WORK

The maintenance agency shall provide comprehensive Maintenance of entire inventory (i.e. Servers,

Storage sub-system, Operating System, Software installed at Data centre at Chanakyapuri, Delhi and

Thin Clients at locations as listed in Annexure-I, installed in the Datacenter at Chanakyapuri and other

locations.

The contract shall be for a total duration of 03 years, subject to an annual revival i.e. the service

provided by the maintenance service provider shall be reviewed after completion of each year and the

contract shall be renewed if the services provided by the maintenance service provider are found

satisfactory during the preceding year.

3.1 Detail Scope of the Annual Maintenance for Servers, Storage sub-system, System Software

(Operating Server, Database servers, Application Servers ) at CRIS Data centre

1. The Maintenance agency shall provide On-call (24 hours) for 365 days for all the equipment and

softwares mentioned in Annexure I (A to C and E to J) at CRIS Data Centre. The call to response

time on lodging the complaint is of 2 Hrs. i.e. engineer should reach the site within 2 Hrs and

resolution time of 4 hrs from the time of lodging of complaint, failing which Liquidated damages

(LD) shall be applicable.

2. The maintenance agency must also provide the Web Login of the OEM Website for support the

Software after which the support will be considered as started.

3. The maintenance agency has to ensure an uptime guarantee of 99.0% on monthly basis for each

equipment and softwares installed in the Data-centre as per details specified in Annexure-I. If the

number of failures of any equipment exceeds 02 in a month or else if the duration of any failure

exceeds 04 hours it shall attract damages defined in LD sub-section. Further, in case there is a part

failure but the equipment is not down, i.e. CPU/memory card etc (which does not cause failure of

equipment) the part should be replaced in 24 hours, beyond which the system would be

considered as down and attract liquidated damages as given in LD sub-section. In case due to

equipment failure, there is a total service failure of any application then the LD shall attract

damages defined in LD sub-section (total service failure).

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4. In case of failures of Storage sub-system, resulting in total service failure of application will also

attract Total service failure damages.

5. Maintenance agency shall have tie up with the OEM for Backend support for entire set of IT

equipment listed in Annexure-I (A to C and E to J). Maintenance agency will also have to submit

letters from OEMs in this regard.

a) The tie up with OEM for the Server, Softwares and Storage sub-system installed at Data centre

should cover:

• 24 by 7 supports which shall include guaranteed delivery of spare parts so as to meet

the SLA’s.

• Firmware and Software upgrades.

• Problem analysis & solution.

b) Tie-up with OEM for ATS of Operating System (Linux) and Application Softwares (ANNEXURE

–I Section C and G ) . The ATS should cover:

• 24 by 7 escalation support from OEM to be provided through Phone, Email or Onsite

visit depending on the criticality and nature of the Problem. (Minimum standard level of

support)

• Updates and upgrades of operating system, system layered products and other System

Software (Application servers, Database etc).

• On-site support of OEM for up-gradation and updation of version of OS and software to

latest versions and for troubleshooting in case of critical failures (system or services)

especially the failures extending beyond the permissible downtime.

• Tie up for Root Cause Analysis of all failures.

6. The maintenance agency shall provide and install along with OEM, free of cost updates and

upgrades for the operating system, software and firmware of the equipment as and when

released by the OEM. Software updates/upgrades shall also be done keeping in view

advancement in technology, shortcomings of the system or changes required for improving

functional efficiency of the system.

7. In case of any failure, a detailed incident report including failure analysis should be prepared in

consultation with the OEM with an objective to avoid similar failures in future. Preliminary report

should be submitted with in 24 hours. A detailed technical report will have to be submitted to

CRIS within three days.

8. Maintenance agency will maintain their own inventory of spares so as to give fast and efficient

service, CRIS shall not procure or stock spares. Maintenance agency will ensure availability of

adequate spare parts till the end of maintenance period.

9. Maintenance agency shall arrange its own tools and test equipment for the maintenance service.

10. Maintenance agency shall integrate new systems if required with the existing storage and shall

coordinate with the agencies responsible for maintenance of systems connected to the storage

for resolution of issues related to integration with storage.

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11. Maintenance agency shall carry out System Admin activities i.e., creation / mounting of LUN’s,

zoning, setting up of system parameters, as per requirement given by CRIS.

12. Maintenance agency shall be responsible backup for restoration(in case of crash) and of

Operating System ( Linux), system software (DB2, WAS, Lotus expeditor ..) .

13. Maintenance Agency should ensure the health status of the Network cables present within the

server rack. In case of cable turn out to be faulty, the same need to be replace by them without

any extra cost.

14. Maintenance Agency should ensure the health status of the optical cables, used for San storage

between Storage to SAN switch and from San switch to Servers. In case of any cable turning out to

be faulty, the same need to be replaced by them without any extra cost.

15. The Maintenance agency shall perform on-site system checks (by sending an Engineer to Site) on

weekly basis. The following weekly reports shall be submitted for the same to CRIS:

a. The system and storage sub-system health.

b. Performance/ Resource Utilisation reports

c. Problem noticed during the period and corrective action taken thereof.

d. List of activity performed

e. Pending issues

16. A Regular Preventive Maintenance Schedule, once in Six months for Servers, Storage and other

Hardware will have to be carried out in non peak hours , which will involve the following:

a) Diagnostics tests to check all servers by running the console diagnostics tests to check

hardware (CPU, Memory and I/O controllers).

b) Diagnostics test to check San Storage status, like, Hard drive Status, Controller Status, Disk

Enclosure Status, SAN Switch Status, loop Switch Status, Cache module and battery status,

link Status between disk enclosure to array controller, fan Status, etc. The test should

include environmental issues like power supply, etc. and operational issues like space

management.

c) Check and clean fan/blowers and power supplies for proper functioning.

d) Perform physical inspection to see that all peripheral devices (e.g. DAT Drives etc.) are in no

fault condition.

e) Analyze error log for errors reported since previous Preventive Maintenance.

f) If any fault is detected during diagnostics then take necessary steps to rectify it and replace

it, if required.

g) If any errors are observed in error log, analyze them in detail and carry out necessary

activities to eliminate them.

h) Collect data for all controllers and record in the site log.

i) Shall use diagnostic software or alternative facility/facilities to diagnose and analyze

predictive failures in the disk drive of servers and storage.

j) Perform Network Auditing of the cables present with the server rack and san storage cables.

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k) A Preventive Maintenance (PM) report, which highlights the findings & follow-up actions,

will be furnished to the CRIS within one week.

17. The maintenance agency shall carry out the configuration changes for the entire Hardware,

Software as per requirement and shall follow Change Control Process which shall be jointly

defined with CRIS.

18. The Maintenance agency shall maintain Site Management Guide for hardware, software

configuration under maintenance and keep it in electronic as well as hard copy form in CRIS

premises. The Maintenance agency shall be responsible to update the Site Management Guide on

regular basis and reflect the latest configuration and shall also maintain the Change documents.

19. The maintenance agency shall nominate an Account Manager / Senior functionary for day-to-day

coordination with CRIS throughout the maintenance period.

20. The Maintenance agency shall furnish the details (phone number/contact no. /address) of man-

power assigned to the project in the support centre at Delhi with their technical qualifications &

professional experience. Call logging process and escalation matrix to be followed for logging the

complaints during non working hours, shall also be provided.

3.2 Scope of the Maintenance for Peripherals (Thin Clients) installed at different locations

1. Maintenance coverage will be on call 8.00-18.00 hrs 7 days a week (Monday to Sunday).

2. Maintenance agency shall have tie up with OEM for Spare parts, firmware and Software

upgrade.

3. Maintenance agency will maintain their own inventory of spares so as to give fast and efficient

service, CRIS shall not procure or stock spares. Maintenance agency will ensure availability of

adequate spare parts till the end of maintenance period.

4. The Maintenance agency shall also furnish the details (postal address, Telephone no./Contact

no.) of its support office which shall be responsible for Thin client maintenance and are to be

contacted for logging of complaints. Call logging process and escalation matrix to be followed

for logging the complaints shall also be provided.

5. During the AMC period, all complaints pertaining to the equipment installed at different

locations would be handled at designated Hub Location. Railways will transport equipment

from location to the designated hub location where equipment is installed or vice versa, at their

own cost.

6. Repair & replacement of faulty equipment should be done within 72 hours of call logging at

Hub Locations. Failure to repair the thin client in 72 hours. If delay is envisaged in repair of thin

client, another Thin Client with similar configuration should be provided as a standby unit with

the consent of CRIS, failing which a penalty as given in section 5.2 shall be levied.

7. If Maintenance agency is unable to restore the original equipment within 30 days from the date

of problem reporting then penalty as given in section 5.2 shall be levied.

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8. The maintenance agency has to ensure that the number of failures of any equipment do not

exceed 02 in a month or else if the duration of any failure exceeds time periods defined above,

it shall attract penalty as given in section 5.2.

9. The maintenance agency shall carry out preventive maintenance of the entire equipment once

in 6 months at the location where the equipments are installed. The Maintenance agency shall

maintain a log sheet for periodical quarterly preventive maintenance, which shall be duly

signed by representative of both the parties, i.e. the representative of maintenance agency &

representative of CRIS at respective site. One copy of the same shall be submitted to CRIS, New

Delhi.

10. Maintenance agency shall arrange its own tools and test equipment for the maintenance

service.

11. The maintenance agency shall furnish a monthly report on all problems attended or any other

maintenance activity undertaken during the maintenance period in accordance with the format

specified vide Annexure III. These reports shall be duly signed by representative of both the

parties that is the Maintenance agency and representative of CRIS/ at respective site. One copy

of the same shall be submitted to CRIS, Chanakyapuri, New Delhi.

12. The Maintenance agency shall maintain an Asset Management Guide for thin client

configuration under maintenance and keep it in electronic as well as hard copy form in CRIS

premises. The Maintenance agency shall be responsible to updating the same on regular basis

and reflect the latest configuration and shall also maintain the Change documents.

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4. OTHER CLAUSES

1. There shall be a provision to add or remove equipment from the ongoing AMC. Any

addition/deletion of the equipment in the AMC contract (which is with or without OEM warranty)

shall be done on the basis of percentage of Equipment cost and the software cost. In case of Linux

OS – fixed rates can be quoted.

2. Maintaining the continuity of support for the items with expired ATS shall be the responsibility of

the bidder(refer annexure – I section C and section G for details on ATS expiry date)

3. Acceptance Criteria – There has to be a common date for commencement of support for all the

items identified for support in the tender document. The support date shall be accepted only after

following documents are submitted by the bidder and jointly verified by the bidder and CRIS

representative.

• Web access ID’s for the support

• ATS agreement documents /backend support agreement for all the Items from OEM

• Escalation matrix and the contact list.

5. LIQUIDITATED DAMAGES

Downtime due to electrical failures, environmental factors shall not be included in the calculation of non-

availability of the equipment

5.1 Servers, Storage sub-system and Softwares at CRIS Data centre

Liquidated damages shall be calculated on the basis of total Service failure as well as individual

Equipment/Part failure. In case both are applicable the higher one would be charged. The down time

shall be calculated from the time of lodging the complaint. Liquidated Damages shall be deducted from

AMC charges as per table given below:

SNO Failure Liquidated Damages

1 Total Service failure 4% of the monthly maintenance

charges of the HW & SW of the

services effected will be payable per

hour and part thereof.

2 Equipment 4% of the monthly maintenance

charges of the equipment* will be

payable per hour and part thereof

3 Part failure 2% of the monthly maintenance

charges of the equipment* will be

payable per hour and part thereof

4 Delay in response in time Rs. 200 per hour and part thereof.

* AMC rate of equipment shall be calculated on the % of the cost of the equipment to the total

AMC cost of the group to which the equipment belongs.

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The liquidated damages will be calculated on monthly basis and total damages in a month will be

subject to a maximum of 30% of total maintenance charges for the month.

5.2 Thin Clients at locations

Liquidated Damages shall be deducted from AMC charges for the thin clients as per table given below.

SNO Failure Liquidated Damages

1 No stand by unit provided within 72

hours or Standby unit not replaced

by original equipment with 30 days

Penalty of 5% of the cost of the AMC

of faulty equipment per day.

2 More than 2 breakdowns of the

equipment in a month

25% of the AMC of the equipment in

the month of failure

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6 Qualifying Criteria for the Bidder.

The bidder should be a system integrator with proven skills and experience in designing, setting up,

and maintaining systems for large, mission-critical IT applications.

Following is the qualifying criteria for bidders

S. No Parameter Qualifying criteria Credential to be provided

1 Financial

stability

Turnover of over ` 1.6 Crores per annum in

the previous two accounting cycles

Annual reports of the previous 2

accounting cycles

2 Technology

platform

experience

and expertise

Demonstrated expertise and past

experience in managing Hardware and OS

including technology platforms mentioned

below:

• MID Range Servers (Xeon/AMD)

• Storage arrays and SANs (EMC CX-320),

• Operating systems : Red Hat Linux

• IBM Web Sphere Application Servers

•

• RDBMS : IBM DB2

Documentation showing bidder’s

expertise and past experience in the

technology areas as mentioned,

including details of hardware and

software brands and versions, and

including length of time the technology

has been managed.

Breakup of the number of personnel

expert in these areas, including

technology certifications received by

them.

The maintenance agency shall furnish

at least one Purchase Order/Work

Order of similar type i.e. on-site

warranty maintenance of ICT

infrastructure of Rs 37 Lakh or above.

, which has been executed in the

preceding three calendar years

(including current year) from the date

of opening of this tender.

3 Availability of

Support

Offices

Support offices in Delhi and other Hub

locations

Documents giving complete details of

its customer support offices at

mentioned location.

7. Evaluation of Offers

o Final selection will be made on the basis of lowest cost from amongst the technically suitable

bidders meeting the qualifying criteria. All inclusive price for entire scope of the contract i.e. the

total cost of AMC offered for all 03 years for all items as given in the Rate Schedule as per

Annexure-II, as well as any other costs seen to be arising as a part of offer due to taxes or duties

based on the offer, shall be reckoned for the purpose of relative commercial ranking of offers.

o Additional features / enhancements offered by the bidder, over and above the ones asked for in

the tender documents, shall not be considered for evaluation of bids.

o The cost of Addition/ Deletion of items in the maintenance contract will not be considered for

evaluation of bids.

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8. TERMS OF PAYMENT

o Payment will be made at the end of each quarter on satisfactory completion of maintenance along

with the details of Service uptime/ Equipment up time and the Service report during the period

under review and a certificate issued which is signed by CRIS and the maintenance agency’s

representative.

o No payment shall, however, accrue until after the Performance Guarantee Bond has been

furnished.

o No payment shall, however, be paid until copy back-to-back agreement with OEM has been

submitted clearly indicating the service level agreement.

o All other terms and conditions will be as per CRIS tender.

9 Contents of the Bid and Quotation Formats

o In the Offer, a copy of the tender document with specific comments against each clause of the

document should be submitted. Descriptive clauses should be marked “noted / agreed”. Against

other clauses, the location of the information provided in the offer should be indicated, such as

“details provided at page ___”.

o The Tender documents must be submitted duly completed. The offers should be submitted in

duplicate with one packet marked “Original” and the other one marked “Copy”. Offer should be

boldly marked “Comprehensive Maintenance Of Entire ICT infrastructure of Handheld for TTE (

HHT) Project Installed At CRIS Chankayapuri”.

o Bids must be accompanied by the correct Earnest Money Deposit (EMD) and cost of the tender

document in the form mentioned in the GCC.

o Documents to be enclosed along with the bid

1. Annual reports for the previous two accounting cycles as defined in eligibility criteria given

above.

2. Documentation showing bidder’s expertise and past experience in the technology areas as

mentioned, including details of hardware and software brands and versions, and including

length of time the technology has been managed.

3. Purchase Order/Work Order of similar nature , which has been executed in the preceding

three calendar years (including current year) from the date of opening of this tender for a

value of Rs37 lakhs or above, along with Customer satisfaction certificate.

4. Support office details.

5. Soft copy of the bid.

6. Copy of tender document, with compliance against each clause.

7. Documentary evidence for back-to-back support agreement with the OEM’s covering the

SLA’s as defined in the Tender document.

8. Other documents as specified in the tender document.

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10 SCHEDULE OF RATES:

The maintenance agency should indicate annual maintenance charges for each equipment on per unit

basis and also for addition/Deletion of item as per % rate of the Equipment cost as per format given in

Annexure II

NOTE:

a. All rates should be in Indian Rupees.

b. The total value of bid should be given in figures as well as words. In case of any discrepancy

between the two values, the amount given in words will be taken as correct

c. The description of taxes quoted should be given clearly along with the percentage.

11 PERFORMANCE GUARANTEE BOND

The successful maintenance agency is required to submit to CRIS a Performance Guarantee Bond

within a period of fifteen days from the date of written notification of acceptance that offer for

maintaining the system. The Performance Guarantee Bond should be equal to 10% of the value of the

contract in the form of a Bank Guarantee from an authorized bank. The Performance Guarantee Bond

shall not affect the validity of the contract, which has already come into existence with the acceptance

of the maintenance contract. The guarantee shall be initially for a period of 13 months. However, in

the event the maintenance agency continues the contract beyond one year, the contractor shall get

the bank guarantee extended for the necessary period well before its expiry. The Performance

Guarantee Bond shall be returned to the Maintenance Agency without any interest at the expiry of the

contract period subject to the terms laid down in Article 10. The Performance Guarantee Bond shall be

executed on a stamp paper of requisite value in accordance with the laws of the India. All expenditure

to be incurred for this purpose shall be borne by the Maintenance Agency.

12. TERMINATION OF CONTRACT

1 In case the maintenance agency fails to provide satisfactory level of maintenance and the calculated

damages in any month exceeds 30% of the monthly maintenance charges, the purchaser reserves

the right to serve a minimum of 7 days’ notice and terminate the contract.

2 It shall be open to either party to terminate this agreement any time during its currency by giving

three months notice to the other party, in writing.

13. FREE SERVICE

Maintenance Agency are required to give full particulars of free service they would give to the purchaser as

part of the contract.

14. SETTLEMENT OF DISPUTES

14.1. Matters finally determined by CRIS: All disputes and differences of any kind whatsoever arising out of

or in connection with the contract, whether during the progress of the works or after their

completion and whether before or after the determination of the contract, shall be referred by the

Maintenance Agency to CRIS and CRIS shall within a reasonable time period after their presentation

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make and notify decisions thereon in writing. The decisions, directions, classification, measurements,

drawings and certificates with respect to any matter the decision of which is specifically provided for

by these or other special conditions, given and made by CRIS, or by the officer on behalf of CRIS, are

matters which are referred to hereinafter as “Excepted Matters” and shall be final and binding upon

the Maintenance Agency and shall not be set aside on account of any informality, omission, delay of

error in proceeding in or about the same for any other ground or for any other reason and shall be

without Appeal.

14.2. Demand for arbitration In the event of any dispute or difference or differences between the

parties hereto as to the construction or operation of this contract, or the respective rights and

liabilities of the parties, on any matter in question, dispute or differences on any account, or as to the

withholding by CRIS of any certificate to which the Maintenance Agency may claim to be entitled to,

or if CRIS fails to make a decision within a reasonable time, then and in any such case, but except in

any of the excepted matters referred to in para 14.1 above, the Maintenance Agency, till 90 days of

presenting his final claim on disputed matters may demand in writing that the dispute or difference

be referred to arbitration. Such demand for arbitration shall specify the matters which are in

question, dispute or the difference, and only such dispute or difference of which the demand has

been made and no other shall be referred to arbitration.

14.3. On a demand for arbitration being received, the disputed matters shall be referred to the sole

arbitration of an officer of CRIS/Railways/Law Ministry, appointed to be arbitrator by the Managing

Director/CRIS. It will be of no objection that the arbitrator is a Government Servant/Officer and that

he had to deal with the matters to which the contract relates or that in the course of his duties as a

Government Servant/Officer he has expressed views on all or any of the matters in dispute or

difference. The award of the arbitrator shall be final and binding on the parties to this contract. In the

event of the arbitrator dying, neglecting or refusing to act or resigning or being unable to act for any

reason, or his award being set aside by the Court for any reason, it shall be lawful for the Managing

Director, CRIS to appoint another arbitrator in place of the outgoing arbitrator in the manner aforesaid

14.4. The arbitrator may from time to time with the consent of all the parties to the contract enlarge the

time for making the award.

14.5. If the value of the claim in a reference exceed Rs.1 lakh, the arbitrator shall give reasoned award.

14.6 The venue of arbitration shall be the place from which the acceptance of tender is issued or such other

place as the Managing Director, CRIS at his discretion, may determine.

14.7 Upon every and any such reference, the assessment of costs incidental to the reference and award

respectively shall be in the discretion of the arbitrator.

14.8 In this article, the expression “Managing Director” CRIS shall include the Directors and Regional

Managers of CRIS.

14.9 If the Maintenance Agency does not prefer his specific and final claims in writing, within a period of 60

days of receiving the intimation from CRIS that the final bill is ready for payment, he will be deemed to

have waived his claim(s) and CRIS shall be discharged and released of all liabilities under the contract in

respect of those claims.

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14.10 Obligation during pendency of arbitration: Work under the contract unless otherwise directed by

CRIS will continue during the arbitration proceedings and no payment due or payable by CRIS shall

be withheld, except payments involved in the dispute, on account of such proceedings provided,

however, it shall be open for arbitrator or arbitrators to consider and decide whether or not such

work should continue during arbitration proceedings.

14.11 The Arbitrator shall have power to call for such evidence by way of affidavits or otherwise as the

Arbitrator shall think proper and it shall be the duty of the parties here to be or cause to be done

all things as may be necessary to enable the Arbitrator to make the award without any delay.

14.12 Subject to as aforesaid, Arbitration and Conciliation Act 1996 and the Rules there under any

statutory modification thereof shall apply to the Arbitration proceedings under this clause.

14.13 The Maintenance Agency shall not be entitled to make any claim whatsoever against

CRIS/RAILWAYS under or by virtue of or arising out of this contract, nor shall CRIS/RAILWAYS

entertain or consider any such claim if made by the Maintenance Agency, after he shall have signed

a “No Claim” certificate in favor of CRIS/RAILWAYS, after the works are finally completed. The

Maintenance Agency shall be debarred from disputing the correctness of the items covered by “No

claim” Certificate or demanding a reference of Arbitration in respect thereof.

15. FORCE MAJEURE

Neither the Purchaser nor the Contractor shall be liable to the other for delay in execution or failure of

their respective obligations under this Contract caused by occurrence of events beyond the control of

CRIS or the Maintenance Agency as the case may be, such as, fire, explosion, floods, hostility, acts of

public enemy, wars, insurrection, riots, lock-outs, sabotage, any law, statute or ordinance, order,

action or regulations of the Government. The party shall promptly, but not later than fifteen days of

the commencement of occurrence of Force Majeure conditions, notify the other in writing of such

contingency and prove that such contingency is beyond his control and affects the implementation of

this Contract adversely and materially. Notice of cessation of Force Majeure condition will be given to

the other party immediately but not later than fifteen days. If such contingency continues beyond

ninety days, both parties agree to discuss and agree upon an equitable solution for termination of this

contract, or otherwise decide the course of action to be adopted. The respective obligations of parties

shall be extended for the period of Force Majeure provided notices as required above are given in time

and the contingency established, if so required by the other party. Nothing herein contained,

however, shall or shall be deemed to conflict with or preclude the termination of this contract under

Article 11.

16. “NO CLAIM” CERTIFICATE

The Maintenance Agency shall not be entitled to make any claim whatsoever against CRIS or the

Railways under or by virtue of or arising out of this contract, nor shall CRIS or Railways entertain or

consider any such claim, if made by the Maintenance Agency after he shall have signed a “No Claim”

certificate in favour of CRIS/Railways in such form as shall be required by CRIS after the works are

finally accepted.

19

17. LIABILLITY OF IMPORTS

Goods required to be imported, if any, shall be the exclusive responsibility of the contractor. CRIS shall

not be liable for licenses, costs, expenses, taxes, duties or delay in performance of the contract in

respect thereof.

ANNEXURE-I- EQUIPMENTS/SOFTWARE DETAILS – Present at CRIS Data Centre

HHT (Hand Held Terminal) Project

A) Hardware of HHT

Sl. No. Server Detail Quantity Make/Model Role

A1

Intel(R) Xeon(R) CPU 5160 @

3.00GHz, 32 bits, 16GB RAM, 2 x 146

GB SCSI HDD, 2 Nos. Gigabit

Ethernet Ports

2 Dell PE 2950 Lotus Expeditor, WAS

A2


3.00GHz, 64 bits, 16GB RAM,2 x 146


Ethernet Ports

2 Dell PE 2950 Database Server

A3


3.00GHz, 32 bits, 4 GB of RAM,

2x146 GB SCSI HDD, 2 Nos. Gigabit

Ethernet Ports

2 Dell PE 2950 LDAP Server

A4


3.00GHz, 32 bits , 4 GB RAM, 2x146


Ethernet Ports

4 Dell PE 2950 Lotus Mobile Connect Servers

A5


3.00GHz, 32 bits , 4 GB RAM, 2x146


Ethernet Ports

2 Dell PE 2950 Management servers

A6 Rack , KVM With TFT Monitor

1 Dell 42U &

2161DS2

20

B) Operating System of HHT

Sl. No. Item Qty

B1 Red Hat Linux 4 update 4 ES4 in Cluster 2 Nos

B2 Red Hat Linux 4 update 4 ES4 2 Nos

B3 Red Hat Linux 4 update 4 ES4 4 Nos.

B4 Red Hat Linux 4 update 5 ES4 2 Nos

B5 Red Hat Linux 4 update 4 ES4 in Cluster 2 Nos

B6 RHEL Cluster Suite for DB Servers and LMC Servers 4 Nos.

C. Application Software of HHT

Sl. No. Item Qty ATS Expiry Date **

C1 Lotus Expeditor Enterprise Edition Value Unit

Licence

100 PVU

17.02.2011

C2 Lotus Mobile Connect Enterprise

processor License for 160 Authorized Users

200 PVU

17.02.2011

C3 Lotus Mobile Connect Authorized users 160

17.02.2011

C4 DB2 UDB 9.1 Enterprise server

processor License

2 No.

17.02.2011

C5

Lotus Expeditor Client 6.1//Workplace Client

Technology Micro Edition +IBM Lotus Mobile

Connect Client 6.1 per user for HandHeld terminals

160 No.

17.02.2011

C6 Tivoli Directory Server 2 No.

17.02.2011

C7

HP RTR Frontend on Linux 2 No.

17.02.2011

C8

Development License of DB2, Lotus Expeditor and

Websphere application server, Mobile connect &

10 developers – for development and offline

testing server.

1 No.

17.02.2011

** ATS has expired for the above Software’s from mentioned date

21

D .LIST OF THIN CLIENT LOCATION HUB WITH ADDRESS

S.No. Name of location

Hub Location

Qty.

Make and Model

Thin Client Specification

D1

New Delhi Railway Station

( NDLS ,Lobby)

Main station TTE Office Paharganj

Side

IRCA, New

Delhi 4

Gigabyte TA

VIA Esther 1000MHz,1 GB RAM

D2 Deharadun Railway Station (DDN)

Main station TTE Office

IRCA, New

Delhi 2

Gigabyte TA VIA Esther 1000MHz,1 GB RAM

D3 Amritsar Railway Station (ASR)


IRCA, New

Delhi 2


D4

Nizamuddin Railway Station

(NZM)


IRCA, New

Delhi 2


D5 Ajmer Railway Station(AII)


Jaipur 2


D6 Mumbai Central(BCT)


CRIS,

Mumbai 8


D7 CRIS ChankyaPuri, New Delhi

CRIS,

Chankyapuri 1


D8 CRIS IRCA, New Delhi

IRCA, New

Delhi 1


D9 Data warehouse IRCA, , New

Delhi

IRCA, New

Delhi 1


Total 25

RBS Project

E. Hardware of RBS

Sl. No. Server Detail Quantity Make/Model Role

E1

Xeon with dual core 64 bit 2.83GHz,

8 GB, 2 x 146 GB SCSI HDD, 2 Nos.

Gigabit Ethernet Ports

1 Dell PE 2950 Database Server

E2

Xeon with dual core 64 bit 2.83GHz,

8 GB, 2 x 146 GB SCSI HDD, 2 Nos.

Gigabit Ethernet Ports

1 Dell PE 2950 Application and Web Server

F. Operating System of RBS

Sl. No. Item Qty

F1 Red Hat Linux 4 update 5 ES4 (64 bit) 2

22

G. Application Softwares of RBS

Sl. No. Item Qty ATS expiry date **

G1

IBM DB2 Workgroup Server

Edition

1 No

30.06.2010

G2

IBM Websphere Application Server

Edition

1 No

30.06.2010

** ATS has expired for the above Software’s from mentioned date

EMC SAN

H. SAN Equipments breakup covered in GUIDBA (Development) Project

Sl. No. Storage Details Quantity Make/Model Role

H1

SAN Storage with two SAN

Controllers

1 EMC CX3-20 Storage

H2

16 Ports SAN Switch

1 BROCADE DS -

220B SAN Switch

H3 Disk enclosure with 12 Disks of

146GB 15000 RPM, 4Gbps Drives 1

EMC Clariion CX3-

20DAE 3P Storage Disk Array Enclosure (DAE)

H4

Power Path Software

Power Path -LX-

KIT

Agent Software

H5 Navisphere Software 1 Navisphere 6 Storage Management Software

I.SAN Equipment breakup covered in HHT Project

Sl. No.

Storage Details

Quantity

Make/Model

Role

I1

16 ports SAN Switch

1 BROCADE DS -

220B SAN Switch

I2 Disk enclosure with 15 Disks of

146GB 15000 RPM, 4Gbps Drives 1

EMC Clariion CX3-


I3

Power Path Software

2

Power Path -LX-

KIT

Agent Software

23

J. SAN Equipment breakup covered in Datawarehousing Project

Sl. No.

Storage Details

Quantity

Make/Model

Role

J1 Disk enclosure with 10 Disks of 450

GB 15000 RPM, 4Gbps Drives 1

EMC Clariion CX3-


ANNEXURE-II- SCHEDULE OF RATES

(A)

Note:- *Unit cost of support for Ist

year should also contain the reinstatement cost from the expiry

date of previous ATS.

S.No. Item

Unit

Cost of

Support

for 1st

year

Unit

Cost of

Support

for 2nd

year

Unit

Cost of

Support

for 3rd

year

Taxes

as

amount

for 1st

year

Taxes

as

amount

for 2nd

year

Taxes

as

amount

for 3rd

year

Total

Cost

for

1st

year

Total

Cost

for

2nd

year

Total

Cost

for

3rd

year

1

Cost Prices for ANNEXURE-I-

EQUIPMENTS DETAILS Item A1-

A6

2

Cost Price for ANNEXURE-I-

Software Item B1-B6

3 *

Cost Prices for ANNEXURE-I-

Software Item C1-C8

4

Cost Price for ANNEXURE-I-

EQUIPMENTS DETAILS Item D1-

D9

5

Cost prices for ANNEXURE-I-

EQUIPMENTS DETAILS Item E1-

E2

6 Cost prices for ANNEXURE-I-

Software Item F1

7 * Cost prices for ANNEXURE-I-

Software Item G1 and G2

8


EQUIPMENTS DETAILS Item H1

and H2

9


EQUIPMENTS DETAILS Item I1 -

I3

10 Cost prices for ANNEXURE-I-

EQUIPMENTS DETAILS Item J1

24

B-1.

Additional Item (Any addition/deletion of the equipments in the AMC contract (% of the equipments

cost from effective date.)

S.No. Item

Cost of Support

in percentage

Basis

Taxes percentage

Basis

1 Equipment (Server, storage components)

under OEM Warranty

2 Equipment (not in OEM Wararnty)

3 Equipment (Thin Client) under OEM

Warranty

4 Equipment (Thin Client) not under OEM

Warranty

B-2.

Additional Item (Any addition/deletion of the Software in the AMC contract (% of the equipments cost

from effective date.)

S.No. Item

Cost of Support

in percentage

Basis

Taxes percentage

Basis

1 Software (Operating System)

2 IBM Websphere/DB2/lotus expedite etc.

25

ANNEXURE III - Call log for BreakDown Equipments

Call log for BreakDown Equipments

S/N

Login

Date

&

Time

Fault

Ticket

No.

Problem

Reported

by

Call

Attanded

By

Faulty

Equipment

Name / Serial

No./Location

Actual

Fault

Found

Replaced

Equipment

Name &

Serial No.

Call

Status

Closing

Date &

Time

Total

down

Time

Remarks

1

2

3

4

ANNEXURE IV Details of Hardware connected to the EMC SAN Storage*

S. No Servers Project Operating System Make/Model

1 HHT Database Server 1 HHT RHEL 4 Dell PE 2950

2 HHT Database Server 2 HHT RHEL 4 Dell PE 2950

3 POC Database Server GUIDBA(Offline) RHEL 4 Dell PE 6800

4 Datawarehousing POC Server PRS-DWH HP-UX B.11.31 HP server rx2660

5 WebNTES DB1 WebNTES Windows Server 2008 Dell PE 2950

6 WebNTES DB2 WebNTES Windows Server 2008 Dell PE 2950

* The AMC of above equipments is not the responsibility of bidder. This is for information only.

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