Indian Perspective3

7/27/2019 Indian Perspective3

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10/27/20051

Indian e-Government perspectiveIndian e-Government perspective

Guru Malladi

Ernst & Young

Guru Malladi

Ernst & Young

IT Advisory Services

Presented at: Conflux 2005 (www.conflux.csdms.in)Presented at: Conflux 2005 (www.conflux.csdms.in)


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www.conflux.csdms.in22

IntroductionIntroduction

The rate of change appears

to be accelerating. How can

leaders and policy makers

design and enable ourinstitutions to be more

robust, sustainable,

beneficial and transparent

for all their stakeholders?

At the beginning of the 21st century

we stand before a

DISCONTINUITYofunprecedented magnitude


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Objective of eGovernanceObjective of eGovernance

GOOD GOVERNANCE

QUALITY OF LIFE

ECONOMIC DEVELOPMENT

Transparency

Information Reduced Costs

Increased Efficiency

Education Healthcare

Rural Development

Information Sharing Investments in Technology

FDI

Employment


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The 1st wave of eGovernanceThe 1st wave of eGovernance

1999-2001 2001-2003 2003-2005

LevelofSophistication

Publish

Interact

Transact

Re-design

Stages of E-Government

LevelofD

ifficulty


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The 2nd wave of eGovernanceThe 2nd wave of eGovernance

Raising

Expectations

2003

Peak of

Inflated

Expectations

2005

Reality

Bites

2007

Enlightenment

and Progress

Rapid

development of

Government

portals

Information

only

websites

Innovation Not

Automation

Better Processes

Treating citizens

as customers

Concern

over value

for money

SECOND WAVEFIRST WAVE


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Key Elements for SuccessKey Elements for Success

TECHNOLOGY

Communication Networks

Application Architectures

Data Flows/Work Flows

Convergence

ICT Framework

RESOURCES

Proactive Government

Entrepreneurship

Commitment

Information Security Framework

IT Skills

Private Partnership

Vision

IMPLEMENTATION

Content

Competency

Connectivity

Citizen Interface

Cyber Laws

Capital

6Cs


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Future of e-GovernanceFuture of e-Governance

Health Education PDS TransportHome

DeptAgriculture Revenue

Citizen InterfaceCitizen Interface

Citizen Spatial Identity


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e-Governance - Enablerse-Governance - EnablersProgramme Management

Organisational Development

Motivating

Change

Creating

A Vision

DevelopingPolitical

Support

Managing the

Transition

Sustaining

Momentum

Step 1 Informational

Step 2 Transactional

Step 3 Process Redesign

Step 4 Full Integration

Step 5 e-DemocracyStep 6 Maturity

If you cant measure it

It isn't good enough


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QU

ESTIONS

QU

ESTIONS


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Technology in eGovernanceKey Elements for Success - Technology

Thank [email protected]

Technology in e-Governance

Indian Perspective3

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