India Gadget Expo: Emotion Trumps Gadgets

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Emotions Trump Gadgets Levi Shapiro, India Gadget Expo, June 19, 2014

description

Keynote presentation by Levi Shapiro at the 2014 India Gadget Expo. The audience is invited to look beyond the spec war and create experiences with emotional resonance that capture lifetime value through "Freemium" pricing strategies. Examples include digital icons such as Lady Gaga and Jimmy Iovine, messaging apps like Facebook and WeChat, consumer brands like Nivea, Heineken, Vittel Water, Motorola as well as Israeli startups Waze, Magisto and JINNI.

Transcript of India Gadget Expo: Emotion Trumps Gadgets

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Emotions Trump GadgetsLevi Shapiro, India Gadget Expo, June 19, 2014

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The Future of Digital?

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Apple Thinks So

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First…let’s Talk About the Glass Ceiling

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Multi-modal Competition

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Ecosystems Compete on Cross-Screen Experience

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Global annual unit sales (m)

1,000

750

500

250

0

PCs

1,250

1997 1999 2001 2003 2005 2007 2009 2011 2013e1995

Smartphones and tablets

0

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Apps are eating the world

Source Flurry

Aug ‘12Mar ’11 Jan ‘12

80%Of time on mobile is

spent in apps

140

120

60

40

20

0

100

80

160

Apps

Mobile web

Total min spent on mobile apps vs mobile web (billions of minutes per month, US)

Min

ute

s sp

ent

per

month

(b

illio

ns)

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Messaging is a Mobile Ecosystem

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Source: comScore Mobile Metrix, US March 2013

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2011 2012 2013 2014

Dollars Follow Eyeballs- FB Mobile Revenue

Mobile Desktop

59%Mobile Revenue

in 2014

0%Mobile Revenue

in 2011

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Facebook revenue by source

$2.5b

Q4

$3.0b

$1.5b

0

$1.0b

$0.5b

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Mobile

Advertising

Payments Advertising

$2.0b

Q1 Q2 Q3 Q4

2010 2011 2012 2013

$2.6b

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Engagement EnableseCommerce

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WeChat Ecosystem Value Capture

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Hardware as a Tool to Sell Digital Content

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Glide’s Technical Edge

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2004 2005 2006 2007 2008 2009 2010 2011 2012 2013E 2014E 2015E 2016E 2017E 2018E0

1,000,000,0002,000,000,0003,000,000,0004,000,000,0005,000,000,0006,000,000,0007,000,000,0008,000,000,0009,000,000,000

10,000,000,000

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Personal Computers (Desktop And Note-

book)

Smartphones

SmartphonesSmartphonesSmartphonesSmartphonesSmartphonesSmartphonesSmartphonesSmartphonesSmartphonesSmartphones

SmartphonesSmartphones

SmartphonesSmartphonesTablets

Tablets Tablets Tablets Tablets Tablets TabletsTablets

TabletsTablets

TabletsTablets

TabletsTablets

TabletsSmart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Connected/Smart TVs

Wearables

WearablesWearablesWearablesWearablesWearablesWearablesWearables

WearablesWearables

Wearables

Wearables

Wearables

WearablesWearables

Global Internet Device Installed Base Forecast

# O

f Dev

ices

(In

Mill

ions

)Its Not Just Mobile (eMarketer, 2013)

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The Magpie effect

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Offline Economy is Becoming “Appified”

• Massively contextual- Transactions are Incremental

• Your 2nd brain knows better than you do

• Wallet accessed through your mobile and gatekeepers

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Neural Measurement

Source: Professor Nathan Intrator , TAU

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Hey Cookie…You Talkin’ To Me?

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WelcomeLevi

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Web

Mobile

Context

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NEXTGEN

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Hours spent watching video monthly

5

12

9

33

8

Sou

rce:

Mas

habl

e, J

uly

2012

, Li

near

TV

Nie

lsen

11/

12

NON-LINEAR VIDEO VIEWING NOW EXCEEDS LINEAR TV

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BRIDGING THE GAP

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What Millenials Want…In Their Employer

1.Training

2. Management style

3. Work flexibility (time is currency)

4. Staff activities

5. Non financial rewards (Activism)

6. Good salary

#1 priority: “sense of meaning”

(Career Advisory Board, Harris Interactive study, 2012)

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“In 2009, there were 2.5 billion connected devices. In 2020, there will be  50 billion, most of which will be products.” (Gartner, 2013)

Millenials seek gadgets & experiences

reflecting their values: Inclusive,

Personal,Relationship-based

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https://www.youtube.com/watch?v=OTwJI0f8c1s

Israeli Brand: Magisto

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https://www.youtube.com/watch?v=y_7yoEUrVhw

Israeli Brand: Waze

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https://www.youtube.com/watch?v=5wh6BoTBx2w

Israeli Brand: JINNI

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http://www.youtube.com/watch?v=OlvjzQJGDnY

Nivea

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https://www.youtube.com/watch?v=UYy1GmJgFXA

Nivea (2)

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https://www.youtube.com/watch?v=iMrZmSPpIRw

Motorola

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https://www.youtube.com/watch?v=IIpMtWeXCaE

Heineken

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https://www.youtube.com/watch?v=yyRgQJzILus

Vittel Water

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https://www.youtube.com/watch?v=sjvSqDPrjGk

This is your Moonshot

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Can Your Gadget Encapsulate Noble Brand Values and Yet be Freemium?

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Freemium Products

• ZERO marginal cost of distribution• Low inherent conversion rate• Large scale / large total addressable market• Continuous monetization curve• Minority of highly engaged users

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Characteristics of Freemium Products

• No switching cost• LTV difficult to calculate• Much larger potential audience (everyone can afford free)• Network effects easier to achieve• Advertising not as abrasive• Multiple points of monetization

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Lifetime Customer Value (LTV)

• Present value of future cash flows from user• What individual user can be expected to pay• Can be aggregated over various dimensions (demographic

characteristics / early user behavior)• Marketing metric

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Misunderstanding LTVLifetime Customer Value is NOT Linear or Immediate

*usually. An LTV evolution curve could theoretically be linear.

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Misunderstanding LTVLifetime Customer Value is NOT Linear or Immediate

*usually. An LTV evolution curve could theoretically be linear.

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Misunderstanding LTVLifetime Customer Value is NOT Linear or Immediate

*usually. An LTV evolution curve could theoretically be linear.

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v

QUESTIONS?•••

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