India Collab Launch Customer Session...India’s top 5 ITES companies 2.19 billion Webex minutes a...

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialThe more intuitive way to work.

Welcome

HariharanHead Collaboration business India & SAARC

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Cisco India SummitThe Future. Reimagine.


Yesterday, we electrified




Today, we’re digitizing




Tomorrow, we’ll cognify




2027Text by thinking

Personal communication is changing every 10 years




Professions will evolve to match megashifts

2030New job titles

The Gold Rush$2 bn (1852) > $62 bn (2018)

The Digital Rush$79.98 trillion


India is Transforming at Scale and Speed

India’s internet industry will double to $250

billion by 2021

Digitization to contribute 50-75 bp to 7.1% GDP

CAGR by 2027

Aadhaar world’s largest biometric database1.19+ billion digital

identities issued till 2018

10 Gbps connectivity to 250K Gram Panchayats,

and 10 million WiFihotspots in India by 2022

‘Highways to iWays’3X investment in digital

infrastructure in next five years

Potential to be a $6 trillion economy by 2027

The nature of work is changing -Collaboration is enabling this transformation

Source: Deloitte

“Agility plays a central role in the organisation of the

future, as companies race to replace structural

hierarchies with networks of teams empowered

to take action”

A

B

C D E

Employee & Customer Experience

Transforming customer contact and employee connect

DRIVING EFFICIENCY

92%FY18 growth in Webex meetings business

COST SAVINGS

40% FY18 growth in video end points

PERVASIVE COLLABORATION

183mnWebex min/month consumed by India’s top 5 ITES companies

2.19 billion Webex minutes a year

Key Takeaways Collaboration is fastest

growing architecture for Cisco India

Mandate for massive collaboration across ENT

Walkthrough the demo booths


What makes us human?

Collaboration

Sandeep Mehra,Managing Director, CollaborationCisco Asia Pacific, Japan and China

A more intuitive way to work


Massive Transition to Cloud


For too long, people have adapted to technology.

Now technology is adapting to the way we work.


Our Vision

Incredible Collaboration Technology, available to everyone in India

Affordable,Simple,Open & Secure


Calling(WW)

Contact Centre

(US)

WebConferencing

(WW)

VideoConferencing

(WW)


Optimized for both cloud and on-premiseCloud

Webex Board 70

Webex Board 55

Room 55 Room 70S Room 70D

Room Kit Room Kit Plus SX80 QuadCam

SX10 Room Kit Plus P60 SX80 Speaker Track 60DX80

On-premise

IX 5000

An Industry leading portfolio


+Interop…

Devices

Teams

Meetings

Calling

+


Future of Work Survey

1300 Knowledge Workers Globally


Place-ism will end#1 Driver of Job Satisfaction is

Reliable and secure access to tools &

Information (FWS)

23% of Knowledge Workers have the

freedom to choose where they work

44% expect to have that choice in the

next 3 years(FWS)


Meetings are dead.

Long live meeting!

FIX your meetings

Effective meetings are the 2nd most influential factor

impacting Job Sat, productivity &

creativity

Only 30% feel meetings result in

clear outcomes & are an excellent use of

time (FWS)

23% feel virtual meetings are just as

effective as in person (FWS)


Humans win

The Machines are coming……

AI in the workplace

60% of respondents thought teams would be more productive

with a virtual assistant

4 out if 5 top job challenges eased by

AI(FWS)


We believe in building bridges, not islands



Meetings Experience

WorkplaceExperience

Customer Experience

Teams Experience


Meetings Experience



Start with meetings

TIM

EM

OTIV

ATIONEF

FOR

T37%

of time spent in meetings

FOC

US

70%+have at least 1 conferencing

account

50%of enterprise voice traffic is conferencing

collaborating internally & externally

15hrs/wk

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialWainhouse State of UC report 2018

Forrester Research 2018 - TJ Keitt Presentation

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Paul ToddHead of GTM Collaboration APJC

28


Audio meetings Web meetings Video meetingsIt’s just a meeting


Cisco WebexMost widely adopted and trusted meetings service on the market

116+ million meeting attendees per month

6+ billion meeting minutes per month

30+ million meetings hosted per month


One meeting experienceNo matter which device is used

Mobile

DeskMeeting Room


The Cisco Webex Meetings experience Video-first

Autonomy to customize video layout


Cisco Webex Meetings desktop app Ultra fast, ultra simple

Click to start meeting enabled by calendar service

Our fastest join experience yet

• Start, join meetings

• One button to push

Calendar integration available for

Exchange/O365


Cisco Webex Meetings desktop appCalendar integration—see all your Cisco Webex meetings

Cross launch outlook client to schedule

Cisco Webex® meeting

Meeting list fully syncs with calendar Meeting toast to easily

join meeting

Calendarintegration enabled by

Calendar Service (available for

Exchange/O365)


Cisco Webex desktop appDetect and connect with your video device - wireless share

Present locallyon video device

1-click join Cisco Webex® app and auto call back to

video device

Auto pair with on-premisesvideo device


Mobile meeting experienceAll the same rich functionality when remote

Equal participation Optimized view

Mobile meeting experience


From your calendar

From messaging apps

From where you learn

From your car

Meet where you work

Enable the best meeting experience from third-party tools

Beta


Immersive meetings Augmented reality in Cisco Webex Meetings (with iOS)

Beta NowAvailable

Place, resize, and rotate a physical object anywhere in your

immediate physical area

Share 3D augmented reality files in your meeting directly

from your iOS device

Applications in product design, manufacturing,

architecture, etc.


Stream to your followers Facebook Live integration

Help build yoursocial media presence

Stream your video feed directly through Facebook Live


Global Toll dial-in service now in 27 45 countries• Included in Collaboration Flex Plan base offer and all Annuity “Toll User” family offers• Includes India Toll (significant advantage!) and also adds multiple local area codes in U.S. and Canada

Global Toll Free dial-in service now in 47 72 countries• Yes we have re-entered the Middle East! Includes Toll Free dial-in and Call Me to Saudi Arabia and United Arab Emirates

New Toll Free dial-in service

New Toll dial-in service

Legend

Toll Access in India & Other countries, Massive Expansion of Coverage


Now address & upgrade the Audio Market – NEW TAM of 150+M

Change the consumption Model

• Change from per-Min-per-person Model to UNLIMTED Model (Audio+Web+Video)

• it’s the “Jio Moment” for Conferencing/Meetings

Indian GST Network has 7 million registered companies

Audio revenue is now in your topline

Attach Video endpoints

Your Opportunity


Re-imagined video architectureCisco Video Mesh: flexibility, quality, scale

Remote attendees,Cisco Webex and Skype for Business

Cisco cloud

On-premises attendees

(Cisco Webex,Cisco and standards-

basedSIP devices)

Hybridmedia node

Cloud simplicityManagement, orchestration, and overflow

On-premises video quality Local media processing

BenefitsOn-premises video quality and bandwidth savings

Automatic overflow to cloud if local capacity is full

One meeting no matter how you join

Simple to deploy

No additional licensing fees

Analytics and metrics


Re-imagined meeting experiences Extend Cisco Webex to any video device—

integrated experiences

Hardware + Software = Re-imagined experiences


Personal Video devices drives 16Xhigher utilization of video

Why is video important?

56Minutes

Average Meeting Time Without Video

Average Meeting Time With Video

Increased Video Usage with Auto Join

300%

*Based on Webex Usage Reporting 2017


Paul PetterssonHead of Video,

Collaboration APJC

45


The Digital Workplace

PersonalOn demand Invisible

1 2 3


‘OK Webex

Webex Devices

Designed to deliver the best meeting experience in the industry

Proximity enabled

AI ready

Webex Assistant – Natural Language


a full portfolio built on a powerful AI platform

for machine learning and deep learning

NVIDIA Jetson The same electronics

engine powering self-driving cars


Measure the collaboration workflow and optimize facility and resource usageAnalytics for performance and ROI metrics

Audio distance: 1.90 Quality: 0.58 Far end: 0 F: 0.0% T: 86.4% U: 0.0% N: 0.0% S: 235 People count: 6


Command and Control

Natural Language

Understanding

Semantic Understanding with Domain

Expertise

Intelligent Team Member

Team and Strategic

Intelligence

The 5 levels of meeting AI


Optimized for both cloud and on-premiseCloud

Webex Board 70

Webex Board 55

Room 55 Room 70S Room 70D

Room Kit Room Kit Plus SX80 QuadCam

SX10 Room Kit Plus P60 SX80 Speaker Track 60DX80

On-premise

IX 5000

We have an industry leading Portfolio


Hello Jonathan


Premise Video Cloud Video

Quality

Scale

Cost


CASCADE CASCADE

CONTROLLER

MEDIA NODE

MEDIA NODE

00:50

MEDIA NODE


• ‘Cubes’ of assigned seating• Designed for static roles and

rigid processes• Meeting space is limited and

book-only• Very few ‘stop and drop’ areas• Work happens at the desk• Meetings are highly scheduled• Little ad-hoc collaboration

From Individual Productivity……

Medium

Large

Custom

No collaboration

capability

10 - 30% of rooms enabledwith content sharing & video

30% Collaborative 70% Individual


Unassigned seats

Teams in neighborhoods

Meeting spaces are ample, some without booking

Audio Privacy rooms and ‘stop and drop’ areas are always available without booking

Work happens throughout the space in open areas

In-the moment, agile collaboration is made easy

70% Collaborative 30% Individual

.. to enabling teams

Huddle

Medium

Large

Audio Privacy

Custom

80% + Pervasivecollaboration technologyNo

collaboration


Co-Creation Rooms

Meeting Spaces

Quiet Room

Touchdown Audio Privacy Room

Cafe Focused Workspace


WebexShare

Ultrasonic emitter for pairing

Microphone for presence detection

HDMI - 1080p 30fps

USB-C to PoE Class 2 adapter

802.11ac with Enterprise security

Room Scheduling



Meetings Experience

WorkplaceExperience

Customer Experience

Teams Experience



Team Experience


Webex Teams

Designed to help teams move work forward

Integrated meetings experience

Broad set of tools for any project

Work with anyone, stay secure


Steve VialsHead of Strategy

Collaboration APJC

63


Digital Flow

REALTIME

OccasionalMessaging

ScheduledMeetings

Ad HocMeetings

FuriousChat

© 2018 Cisco and/or its affiliates. All rights reserved.

High-value tools, all together

Open to anyone

Advanced security

Awesome mobile experience

Creativity shines

What makes a great team collaboration solution?

Connected and integrated

Includes physical rooms

Improves focus with intelligence

Everyone is empowered

Meetings: critical for progress

1

2

3

4

5

6

7

8

9

10


Worlds 1st Secure Cross Company Collaboration Platform



Meetings Experience

WorkplaceExperience

Customer Experience

Teams Experience


Carl BorchardtHead of Contact Centre

Collaboration, APJC

69


Digital Communication Channels Are Driving a Revolution in Customer Care


Evolution of customer careAnalytics driven

Social media

Future channels

Voice

Chat

Email

Reactive*

Contextual

Suggestive

Predictive

Data

*This is what contact centers mainly do today

Customer journey


Capabilities to enhance the value of customer investments

Continued Innovation

EnhancedUser & agent experience

Secure, compliant, ScaleSimplified Admin

Cloudconnected

Customer Journey

Release 11.6.2 Release 12


Connected Messaging

Apple

Connected Messaging


Cisco & salesforce - combined Synergies in Customer Experience

Provided by Provided by

Omni-Channel

Unified Communications Integration

Video Collaboration

Chat & Email

Joint integration

Powerful Routing Engine

Agent State Management

Universal Queue Collaboration Experience

Collaboration Devices (workplace phones, video endpoints)

Communications

360-degree view of customer cases and conversations

Manage business processes & workflow

Einstein Intelligence

Next best action

Case sentiment

Knowledge delivery & self-service

Wave analytics

Lightning Console

Servicing Apps


Broadsoft Customer Journey PlatformIn prime position to help customers succeed in their journey to cloud

• Premise and cloud (HCS) CC market leader

• Connected Digital Experience Solution with strong omnichannel & digital offering

• Mid-market, large enterprise & SP solutions

• Channel and ecosystem depth

• Cloud UC/PBX market leader

• Modern Cloud Architecture & contact center portfolio

• Strengths include Omni-Channel, Analytics, UC & Salesforce integration

• Targeting 21-300 Agent Market


Omni-channel cloud contact center

Predictive analytics-based routing

Integrated collaboration that increases first contact resolution and customer satisfaction

Native Salesforce integration

Proven solution in market

Customer Journey Platform - CJPCustomer Engagement

POWERFUL

ANALYTICS


Cisco customer journey solutions Portfolio

Context Service Connected AI Connected Messaging

Cloud

Hybrid

Premises Contact Center Express Contact Center Enterprise

Hosted Collaboration Servicefor Contact Center

CC-One + Spark Care

EnterpriseMid Market

Customer Journey Platform

Hybrid


Coming Soon - Cisco CC Flex Plan

Cisco® Meeting Server

Cisco WebEx®

OR

Cisco Calling Hosted(HCS)

Cisco Unified Communications

Manager

OR OR

Cisco Webex™

Meetings

Customer Journey Platform

Hosted-CC(HCS-CC)

OR OR(P)CCE

CCX

Calling Contact CenterMeetings

Cloud | Premises Cloud | Premises | Hosted Cloud | Premises | Hosted


30k+customers

$20+billion

3+million seats

globally


Purvi BajajHead of System Engineering

India Collaboration

80



Meetings Experience

WorkplaceExperience

Customer Experience

Teams Experience


One Way to Buy

Collaboration

Flex Plan

Cloud or on premise

Meetings, calling, Messaging

Simple Annuity Model

Evolve at your own pace


Our Vision

Incredible Collaboration Technology, available to everyone in India

Affordable,Simple,Open & Secure

Key Takeaways Every partner can now sell

meetings. Integrated Web, Audio and Video

Focus on upgrade opportunity to Next Gen meeting

Collab is all about Show and tell. Lead with demo’s at customer place


Thank you

India Collab Launch Customer Session...India’s top 5 ITES companies 2.19 billion Webex minutes a...

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