A PRODUCTION AND ANALYSIS BY THE DIVISION OF QUALITY, METRICS & STATISTICS

2ND QUARTER, CALENDAR YEAR, 2013 PERFORMANCE METRICS DATED: MONDAY, JULY 30, 2013

THE MATERIAL ACCURACY OF HISTORICAL METRICS PRODUCED BEFORE QUARTER 1, 2013 IS NOT REASONABLY ASSURED AT THIS TIME

I. Three Tiers of Measures

II. Key performance Indicators and Program Funding Measures A. KPI #1: Annual Non Fatal Occupational Injury and Illness Rate for Indiana

B. KPI #2: Number of Indiana Occupational Health and Safety (IOSHA) Inspections

C. KPI #3: Percentage of Meritorious Wage Claims and Common Construction Wage Audits which Result in Monetary Recovery

III. Program Funding Metrics A. Lapse Time for IOSHA Inspections with Citations

B. Child Labor Inspections Completed

C. Child Labor Trainings

D. Quarterly Number of INSafe Consultations

E. Number of Coal Mine Inspections

F. Survey of Occupational Injuries and Illnesses (SOII) Response Rate

Index | KPI’s & Program Funding Measures

2

of

of

of

of

of

Index | Management Statistics IV. Occupational Injuries, Illnesses & Fatalities

A. Nonfatal Occupational Injury & Illness Rate

V. Customer Service Surveys

A. All IDOL Customer Survey Responses

B. Divisional Scores by Year

C. Total Customer Surveys by Quarter & Division

VI. IOSHA

A. Monthly Divisional Inspection Totals

B. Quarterly Inspection Totals Overall

C. Quarterly Divisional Inspection Totals

D. Workplace Deaths Inspected

E. Fatality Inspections by Cause of Death

F. Monthly Inspection Lapse Time in days

G. Percentage of Inspections with Violations

H. Penalties Paid within 30 Days of Safety Order

I. Board of Safety Review Statistics

J. Whistleblower Cases

VII. Child Labor

A. Child Labor Inspections Completed

B. Child Labor Trainings

C. Percentage of Inspection with Violations

D. Percentage of Penalties Paid in 60 Days or less

VIII. Wage & Hour

A. Number of Wage Claims Received

B. Wage Claims Lapsed Time

C. Meritorious Wage Claims Paid to Workers

D. Common Construction Wage Hearings

E. CCW Wage Scale Audits Closed

IX. INSafe

A. Quarterly Number of INSafe Consultations

B. Lapsed Time for INSafe Consultations

C. INSafe Consultations & Interventions

X. Bureau of Mines

A. Number of Coal Mine Inspections

B. Percentage of BOM Inspections with Violations

C. BOM Certifications Issued

XI. Quality, Metrics & Statistics

A. SOII Response Rate

XII. Operations

A. Total IDOL Miles Driven

B. IDOL Miles Driven by Personal, Fleet & Rental

C. Percentage of IDOL Miles Driven for Reimbursement

D. IDOL Miles Driven Against January ’06 Benchmark

a

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Three Tiers of Measures

• “KPI’s” or Key Performance Indicators are reported on the Governor’s Dashboard from every agency in State government.

KPI’s

Governor

•Program Funding Measures are reported every quarter to the Office of Government Efficiency and Financial Planning in the office of Management and Budget to show performance by funding source, whether by federal grants or by state appropriations.

Program Funding Measures

Office of Management & Budget

•Other statistics in this report are management statistics for use by Department Management in managing departmental processes measuring both output and outcomes with varying extent Department staff can effect a difference.

Management Statistics

Department of Labor

Key Performance Indicators and Program Funding Measures

The following nine slides are the metrics reported by the Indiana Department of Labor to both the Office of the Governor and the Indiana Office of Management and Budget.

The first three slides tell the overall performance of the Department in Key Performance Indicators (KPI’s) which appear on the Governor’s Dashboard.

The remaining six slides demonstrate how the Department is managing its various sources of funding which are formally known as Program Funding Measures.

5

KPI #1: Annual Non Fatal Occupational Injury and Illness Rate for Indiana

The 2011 rate was released by the Federal Bureau of Labor Statistics on October 25, 2012 and the 2012 rate is anticipated to release around the same time in 2013. 6 Return to Index

9.5

9.0

8.2 8.0

7.6 7.4

6.8

6.2 6.2 5.8

5.5 5.2

4.9

4.3 4.3 4.3

4.1

3.8

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

10.0

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Total Case Incidence Rate (TCIR) Yellow Green

405

489

605

541 523

695

615

668

798

650

537

415

504

336 361

264

393

334

394

322

466 493

500

600

0

100

200

300

400

500

600

700

800

900

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

Q2 2013

Total Inspections Annual Quarterly Average Meets Exceeds

7

KPI #2: Number of Indiana Occupational Health and Safety (IOSHA) Inspections

Return to Index

67.63%

89.39% 92.44%

69.33%

84.44%

76.74%

86.21%

79.55%

85.19% 82.65%

77.45%

83.80% 80.77% 81.04%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q1 2010 Q2 2010 Q3 2010 Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013

Percentage Meritorious CCW Audits and Wage Claims with wages paid Target

8

KPI #3: Percentage of Meritorious Wage Claims and Common Construction Wage Audits which Result in Monetary Recovery

Return to Index

Program Funding Metrics KPI’s can double as Program Funding Metrics.

Fund Center Name Program Objective Program Indicator

IOSHA

Reduce occupational injuries and illnesses

Non-Fatal occupational injury and Illness rate Outcome oriented

Improve safety through efficient customer service and compliance

review

Average lapsed time for inspections with citations

Outcome oriented

Operations, Wage & Hour and Bureau of

Child Labor

Enforce employee’s right to lawful wages

Percent of meritorious wage claims and CCW audits resulting in recovery of wages owed

Outcome oriented

Enforce Indiana child labor laws through regulation

Number of child labor inspections Output oriented

Employment of Youth Bureau of Child Labor

Enforce Indiana child labor laws through education

Number of child labor law training classes conducted

Output oriented

INSafe Improve safety and health through outreach, education and training

Number of safety and health consultations Output oriented

Bureau of Mines Enhance underground mine safety Number of mine inspections

Output oriented

Quality, Metrics & Statistics

Produce reliable and clean data to measure IOSHA and INSafe safety and

health outcomes

Bureau of Labor Statistics survey return rate Outcome oriented

Return to Index

This metric measures the days it takes, on average, for all IOSHA inspections to complete from the “Opening Conference” through the “Citation Issued” date and, as a result, only the lapse time for inspections with citations is shown above. In addition, because of long lapse times, the most recent 2 quarters are expected to substantively, materially increase with time. The entire lapse time calculated above is purely a representation of current CSHO staffing. 12

Lapsed Time for IOSHA Inspections with Citations

Return to Index

2 5

11 11 11 7 6

9 8 6 6 6 7 4 4 3 4 4 4

8 7 8 11

7 6 7 5 7 6 4

40 35 30 31

28 30 31

35 34

44

33 36

39 36

34 36 35

42 41 42

47

56

46

42 44 46

55

82

63

25

0

10

20

30

40

50

60

70

80

90

100

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

2006 2007 2008 2009 2010 2011 2012 2013 Average of Days Opening to Close Calculated Average of Days Closing to Issuance Calculated Meets Goal

Child Labor Inspections Completed

334 338

0

100

200

300

400

500

600 Q

1 20

06

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Child Labor Inspections Annual Quarterly Average Target

13 Return to Index

Child Labor Trainings

4

9

0

2

4

6

8

10

12

14

16

18

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

Q2 2013

Child Labor Training Annual Average Target

14 Return to Index

128 129

0

50

100

150

200

250 Q

1 20

06

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

INSafe Consulations Annual Quarterly Average Target

This metric measures the effectiveness of money spent in INSafe by counting how many on site consultations are conducted in a quarter. A consultation is a formal safety education experience, tailored to the company who has requested it.

15

Quarterly Number of INSafe Consultations

Return to Index

49 48

0

10

20

30

40

50

60 Q

1 20

06

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Number of Mines Inspected Annual Average Target Note: The fluctuation in output of inspections is from the elimination of a mine inspector position around Quarter 4 2009, and subsequent creation of the eliminated position around Quarter 1 2012.

16

Number of Coal Mine Inspections

Return to Index

The SOII is conducted from mid-January to mid-July each year for the previous calendar year. The survey rate is reported to GEFP on a yearly basis upon completion of the survey. For the 2011 survey conducted in 2012, the percentage of responses was 95.1%. 17

Response Rate for the Survey of Occupational Injuries and Illnesses (SOII)

Return to Index

92.9%

89.5%

92.0% 89.9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% 12

-Feb

-13

19-F

eb-1

3

26-F

eb-1

3

5-M

ar-1

3

12-M

ar-1

3

19-M

ar-1

3

26-M

ar-1

3

2-A

pr-1

3

9-A

pr-1

3

16-A

pr-1

3

23-A

pr-1

3

30-A

pr-1

3

7-M

ay-1

3

14-M

ay-1

3

21-M

ay-1

3

28-M

ay-1

3

4-Ju

n-13

11-J

un-1

3

18-J

un-1

3

25-J

un-1

3

2-Ju

l-13

9-Ju

l-13

2012 Indiana Response Rates 2012 National Response Rates IDOL Target 2011 National Response Rates

405

489

605

541 523

695

615

668

798

650

537

415

504

336 361

264

393

334

394

322

466 495

500

600

0

100

200

300

400

500

600

700

800

900

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

Q2 2013

Total Inspections Annual Quarterly Average Meets Exceeds All inspections counts are a count of opening conferences only opened by those currently employed as CSHO’s.

18

Number of Indiana Occupational Health and Safety (IOSHA) Inspections

Return to Index

Management Statistics

All IDOL Customer Survey Responses

20

The forms have five categories scored from a low “poor” of one to a high “excellent” of 4. A 20 is a perfect score.

Return to Index

18.73

18

18.2

18.4

18.6

18.8

19

19.2

19.4

19.6

19.8

20

Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013

Average Total Score

81

127

188

101

203 184

0

50

100

150

200

250

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

Q2 2013

Total Survey Responses

21

Divisional Scores

Return to Index

19

19.33

20

18.73

19.5

18.71

18

18.2

18.4

18.6

18.8

19

19.2

19.4

19.6

19.8

20

Mines Child Labor INSafe IOSHA QMS Wage & Hour

Quarter 2, 2013

Total Customer Surveys by Division

22 Return to Index

13

6 6

77

28

54

0

10

20

30

40

50

60

70

80

90

Mines Child Lab INSafe IOSHA QMS Wage

Total Customer Surveys By Division Quarter 2, 2013

83.33

0

50

100

150

200

250

Jan-

08

Mar

-08

May

-08

Jul-0

8

Sep-

08

Nov

-08

Jan-

09

Mar

-09

May

-09

Jul-0

9

Sep-

09

Nov

-09

Jan-

10

Mar

-10

May

-10

Jul-1

0

Sep-

10

Nov

-10

Jan-

11

Mar

-11

May

-11

Jul-1

1

Sep-

11

Nov

-11

Jan-

12

Mar

-12

May

-12

Jul-1

2

Sep-

12

Nov

-12

Jan-

13

Mar

-13

May

-13

Construction General Industry Meets

IOSHA Monthly Divisional Inspection Totals

23 Return to Index

291 249

0

100

200

300

400

500

600 Q

1 20

06

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Construction

24

IOSHA Quarterly Divisional Inspection Totals

Return to Index

154 140

0

50

100

150

200

250

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

General Industry

Total Inspections Annual Quarterly Average

25

IOSHA Workplace Deaths Inspected

Return to Index

15 16

15

10 10

7

10 9

10

15

11

13

7

11 11 10 10 10

5

9

7

18

15

7 7

12 11

16

21

18

0

5

10

15

20

25

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Inspected Fatalities Annual Quarterly Average

1

1

1

1

1

1

1

1

2

8

0 1 2 3 4 5 6 7 8 9

Explosion, unspecified

Exposure to electricity, unspecified

Fall or jump from vehicle in normal operation, roadway

Other fall to lower level, unspecified

Pedestrian struck by vehicle in nonroadway area, unspecified

Roadway collision—moving in same direction

Roadway collision—moving perpendicularly

Struck by object or equipment, unspecified

Roadway collision with other vehicle, unspecified

Bodily conditions, n.e.c.

IOSHA Inspected Fatal Events: Quarter 2, 2013

26

Fatality Inspections by Cause of Death

Return to Index

Quarterly IOSHA Inspection Lapse Time in days

Return to Index

4 5 3 6 5 2 4 2 2 2 2 4 3 4 9 3 3 5 4 4 4 3

33

53

36 38

49 47

38 38 34

57 52 48 60

75

53

44

59 58 66

127 121

17 0

20

40

60

80

100

120

140

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

2008 2009 2010 2011 2012 2013

Construction

12 7 11 5 10 7 5 9 12 9 10 15 17 19 18 20 12 11 9 11 10 6

35 32

31 34 28 25 28

33 36

25 27

36 30 30 33 41

30 38

45 45 42

25

0

10

20

30

40

50

60

70

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

2008 2009 2010 2011 2012 2013

General Industry

Average of Days Opening to Close Calculated Average of Days Closing to Issuance Calculated Meets Goal

Percentage of Inspections with Violations

Return to Index

58% 51% 59%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

2008 Q1

2008 Q2

2008 Q3

2008 Q4

2009 Q1

2009 Q2

2009 Q3

2009 Q4

2010 Q1

2010 Q2

2010 Q3

2010 Q4

2011 Q1

2011 Q2

2011 Q3

2011 Q4

2012 Q1

2012 Q2

2012 Q3

2012 Q4

2013 Q1

2013 Q2

General Industry

Citation % Safety National Average

11% 1%

59%

0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

2008 Q1

2008 Q2

2008 Q3

2008 Q4

2009 Q1

2009 Q2

2009 Q3

2009 Q4

2010 Q1

2010 Q2

2010 Q3

2010 Q4

2011 Q1

2011 Q2

2011 Q3

2011 Q4

2012 Q1

2012 Q2

2012 Q3

2012 Q4

2013 Q1

2013 Q2

Construction

Citation % Safety National Average

64.14% 64.14%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% Q

1 20

08

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Penalties paid within 30 days Annual Quarterly Average

Started “Offset Quarter” by which we look at only months that have past 30 days (no in-process monthly figures that need to get revised by design).

29

IOSHA Penalties Paid within 30 Days of Safety Order QUARTERLY Measures

Return to Index

Board of Safety Review Statistics Cases Closed

0

5

10

15

20

25

30

35

40

45

50

Q1

2008

Q

2 20

08

Q3

2008

Q

4 20

08

Q1

2009

Q

2 20

09

Q3

2009

Q

4 20

09

Q1

2010

Q

2 20

10

Q3

2010

Q

4 20

10

Q1

2011

Q

2 20

11

Q3

2011

Q

4 20

11

Q1

2012

Q

2 20

12

Q3

2012

Q

4 20

12

Q1

2013

Q

2 20

13

BSR Cases Closed Annual Quarterly Average Target

Number of Pending Cases

30 Return to Index

0

10

20

30

40

50

60

Q1

2008

Q

2 20

08

Q3

2008

Q

4 20

08

Q1

2009

Q

2 20

09

Q3

2009

Q

4 20

09

Q1

2010

Q

2 20

10

Q3

2010

Q

4 20

10

Q1

2011

Q

2 20

11

Q3

2011

Q

4 20

11

Q1

2012

Q

2 20

12

Q3

2012

Q

4 20

12

Q1

2013

Q

2 20

13

Quarterly Cases Yearly Average Target

Whistleblower Cases Cases Closed

11

60

45

15 10

0 10 20 30 40 50 60 70

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Whistleblower Cases Closed Annual Quarterly Average Target

Lapse Time 78.55 90

75

0

20

40

60

80

100

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Whistleblower Lapsed Time Target

31 Return to Index

Percentage of Child Labor Inspection with Violations

46%

50%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% Q

1 20

09

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Percent Child Labor Inspections with Violations Annual Quarterly Average

32 Return to Index

67%

90%

0%

20%

40%

60%

80%

100%

120% Q

1 20

09

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Penalty Paid In 60 Days Annual Quarterly Average Target The Bureau of Child Labor assesses civil monetary penalties for violations of the child labor laws. An employer may request a “Petition for Review” within 30 days of receiving the notice of penalties. If a petition is not filed, the penalty becomes immediately due and payable. Penalties not paid within 45 days are submitted to the Indiana Office of the Attorney General for collection. 33

Percentage of Child Labor Penalties Paid in 60 Days or less

Return to Index

Number of Wage Claims Received

477 489

0

100

200

300

400

500

600

700

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Wage Claims Received Annual Average

34 Return to Index

Wage Claims Lapsed Time

37.7 32.3

90.0

0

25

50

75

100

125

150

175

200

225

250

275 Q

1 20

08

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Lapse Time Annual Quarterly Average Target 35 Return to Index

Common Construction Wage Hearings

153 158

0

50

100

150

200

250

300

350

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

Q2 2013

CCW Hearings Held Annual Quarterly Average

36 Return to Index

CCW Wage Scale Audits Closed

55

49

0

10

20

30

40

50

60

70

80

90

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

CCW Audits Closed Annual Average Target 37 Return to Index

Lapse Time for INSafe Consultations

43 33

180

160

140

120

0

50

100

150

200

250

300

350 Q

1 20

06

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Average Lapsed Time Annual Quarterly Average Target

38 Return to Index

INSafe Consultations & Interventions

274 264

0

25

50

75

100

125

150

175

200

225

250

275

300 Q

1 20

06

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

TTL Consultation and Interventions TTL Consultation and Interventions

Annual Quarterly Average Annual Quarterly Average

39 Return to Index

Percentage of BOM Inspections with Violations

81.6%

91.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% Q

2 20

08

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Percent Inspections with Violations Annual Average

40 Return to Index

BOM Certifications Issued

41

0

10

20

30

40

50

60

70

Q4

08

Q1

09

Q2

09

Q3

09

Q4

09

Q1

10

Q2

10

Q3

10

Q4

10

Q1

11

Q2

11

Q3

11

Q4

11

Q1

12

Q2

12

Q3

12

Q4

12

Q1

13

Q2

13

Belt Examiner Hoisting Engineer Shot Firer

Mine Examiner Mine Foreman

Per Quarter Certifications

Return to Index

4 3

5 5

2 1

3 2

44

33

0

10

20

30

40

50

60

70

Took Test Passed

April 13, 2013 Certifications

Belt Examiner Hoisting Engineer Shot Firer

Mine Examiner Mine Foreman

Total IDOL Miles Driven Reimbursed, Fleet & Rental

42 Return to Index

111,546

109,574

0

50,000

100,000

150,000

200,000

250,000 Q

1 20

06

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

TOTAL Mileage Annual TOTAL Average

IDOL Miles Driven by Reimbursement, Fleet & Rental

43 Return to Index

0

10,000

20,000

30,000

40,000

50,000

60,000

Jan-

06

Apr

-06

Jul-0

6

Oct

-06

Jan-

07

Apr

-07

Jul-0

7

Oct

-07

Jan-

08

Apr

-08

Jul-0

8

Oct

-08

Jan-

09

Apr

-09

Jul-0

9

Oct

-09

Jan-

10

Apr

-10

Jul-1

0

Oct

-10

Jan-

11

Apr

-11

Jul-1

1

Oct

-11

Jan-

12

Apr

-12

Jul-1

2

Oct

-12

Jan-

13

Apr

-13

Reimbursed Mileage Fleet Mileage Rental Mileage

Percentage of IDOL Miles Driven with Personal Vehicle

44 Return to Index

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Jan-

06

Apr

-06

Jul-0

6

Oct

-06

Jan-

07

Apr

-07

Jul-0

7

Oct

-07

Jan-

08

Apr

-08

Jul-0

8

Oct

-08

Jan-

09

Apr

-09

Jul-0

9

Oct

-09

Jan-

10

Apr

-10

Jul-1

0

Oct

-10

Jan-

11

Apr

-11

Jul-1

1

Oct

-11

Jan-

12

Apr

-12

Jul-1

2

Oct

-12

Jan-

13

Apr

-13

Total IDOL Miles Driven Against January ’06 Benchmark

45 Return to Index

0%

20%

40%

60%

80%

100%

120%

Jan-

06

Apr

-06

Jul-0

6

Oct

-06

Jan-

07

Apr

-07

Jul-0

7

Oct

-07

Jan-

08

Apr

-08

Jul-0

8

Oct

-08

Jan-

09

Apr

-09

Jul-0

9

Oct

-09

Jan-

10

Apr

-10

Jul-1

0

Oct

-10

Jan-

11

Apr

-11

Jul-1

1

Oct

-11

Jan-

12

Apr

-12

Jul-1

2

Oct

-12

Jan-

13

Apr

-13

Percent TOTAL to Benchmark (Jan 2006) Percent Personal to Benchmark (Jan 2006)