Increasing the probability of selecting efficient and accurate

coders

Debbie Abbott And

Michael N Fox

State of play•Coder workforce

•University course closures•Lack of qualified staff•Niche market

ACTIVITY BASED FUNDING•Increased need for coders•Accuracy•Efficiency•Deadlines

REQUIREMENTS•Accuracy (KPI’s)•Efficiency•Experience•Ability to improve

OFFSHORE:•Recruitment•Off shore on-line eg. India

RECRUIT:•Incentives/packages•Recruit from interstate/other facilities•Find the ‘elusive’ coder

EDUCATE IN-HOUSE:•Advantages•Disadvantages

SELECTION:•Learning capabilities•Testing•Speed/accuracy•Coding•Psychological

•Other sectors

AVERAGE COST •$24,515.00(The COI Group, 2010)

RECRUITMENT COST

•Work Load•Exit Interview•Advertisements•Interviewing•Lost Productivity•Training•New Hire•Effort

•INCORRECT CODING!

SKILL SET:•Speed•Accuracy•Background•Medical terminology•Education•Age

PERFORMANCE

HELP MICHAEL!!

•ATTRIBUTES•Accuracy•Good problem solvers•performance

Predictor of success

HYPOTHESIS:Good speed and accuracy skills increase the probability of an efficient and accurate coder

OUR EXPERIENCE:

•Short list•Speed/accuracy test•Profile •Problem solving•Learning capabilities•Coding test

PROBLEM SOLVING1.Speed/accuracy2.Problem solving3.Reaction to stress

SELF ADMINISTERED•OTIS•ACER

MAJOR ASSESSMENT:•WAIS-R•MMPI-2•16 PF

Coder 1•Average output•High accuracy•Pressure (crumbles)

Coder 2•High output•High accuracy•Pressure (excels)

Coder 3•Lower output•Highest accuracy•Pressure (learns to control)

WHO WINS??? ANSWER: EVERYONE!!

PRACTICAL EXAMPLE

•Pre-course test•Education•Tutoring

OTHER EXAMPLES:

Ernst and Young •Principals and Partners•Pressure•No supervision•Decision-making

Antartic Commission•Station leaders

•QLD State Netball team•performance

INVESTMENT•Best staff •Long term•Good outcomes

BALANCE•Social•More productive•Realistic KPI’s•Happy•Long-term

QUALITY SERVICE•Goal setting•Control arousal level•Functioning in a changing world

HAPPY WORKERS

CONCLUSIONS•Staff turnover•Output•Selection rate•Performance•‘right tool for right job’

Debbie Abbott (Resolutions) Pty Ltd61 7 3849 6885debbie@resolutionsint.com

Michael Foxhttp:michaelnfox.googlepages.com