Increase your training effectiveness by adding e-coaching! 16 September 2015 - For those on Twitter...
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Transcript of Increase your training effectiveness by adding e-coaching! 16 September 2015 - For those on Twitter...
Increase your training effectiveness by adding
e-coaching!
16 September 2015 - For those on Twitter #ecoaching
eCoachPro meets ACTOAnne Ribbers
“Embedded coaching & mentoring – it’s the context that counts!”
AGENDA
2
• Why e-coaching?
• Research insights
• Job-embedded learning and e-coaching
• What is e-coaching?
• Definition and key aspects of e-coaching
• How can e-coaching work?
• Benefits and challenges in e-coaching
• The approach
• Case
INTRODUCTIE
3
Anne Ribbers
•Psychologist
•(E)-coach
•Researcher at Tilburg University
•Co-founder eCoachPro & Pluform.com
•Editor International Journal EMCC
Co-author of E-coaching: Theory and practice of a
new online approach to coaching
RESEARCH CONFIRMS
5
• Research shows a growing concern for transfer of
training and coaching
• Transfer means:
• Generalizability of what is learned into the
workplace
• Maintenance of trained skills ‘on the job’ during
a longer term.
5
6
Quote:
Job-embedded learning is one of the most promising
new approaches to professional growth“
The key words are
•Continuous
•Relevant context
•Continuous interaction
•Customized to individual needs
•Daily Routine6
RESEARCH QUOTE’S
RESEARCH AFFIRMS
7
Coaching & e-coaching are valuable development
practices responsive to this evolution:
•Maximum effect if development is customized and aligned to
individual needs
•People develop best by means of sustainable, authentic
methods that are embedded in the daily routine
•Professional development has to be continuous and interactive
•Desired new behavior only achievable if there is a constant
daily reiteration lasting for months. This new behavior replaces
the habitual behavior that is no longer desired.
7
ADDING ONLINE STRENGTHENS EFFECTIVENESS
Adding online coaching capabilities creates improvement in
professional development. The process will be:
1. continuous and frequent creating a progressive learning
curve
2. in the daily work context
3. Continuous support and motivation by a coach
9Time (months) Time (weeks)
From To
WHAT? E-COACHING IS….
10
DEFINITION:
““E-coaching is a non-hierarchical development relationship in which the learning and reflection process
takes place analogously and digitally, and communications take place at a physical distance”
(Ribbers & Waringa, 2011).”
THREE PILLARS OF OF E-COACHING
12
The power of e-coaching lies in three basic characteristics:
3) A-synchronicity:
•Independent of time and place
•Small steps = more success experiences = positive reinforcement
2) Social anonymity (Pederson, 1997):
•Getting to the heart of the problem faster
•Decrease of social embarrassment and inhibition
3) Writing (text based e-coaching) – (Pennebaker, 1988, 1999):
•Structuring & reflective process
•Getting access to emotions through activation of cognitive
processes12
OUR APPROACH: THREE KEY ELEMENTS
1. ABC model: Accelerated behavioural change model
- developed specially for e-coaching programs
2. eCoachPro Method
- designed for text based e-coaching based on language theories
3. Online coaching environment Pluform.com
-technique & internet facilitate e-coaching
-privacy and security of the client are highly important
13
TECHNOLOGY: PRIVACY, SAFETY AND ETHICS
17
Pluform.com, A user friendly online guidance environment with maximum
security features. Easy to use and free to use up until first 5 clients.
BENEFITS OF E-COACHING
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• Logistical benefits
• Decrease of overhead costs
• Speed and up-to-date information
• New generation who are 24/7 online
• New way of work
• Expansion of service and target groups
• Measurable input (quantity) and results
(quality)
18
Improved efficiency and
effectiveness of human
development investments for individuals and
companies
Challenges in e-coaching
1919
• Absence of non-verbal communication
• Language proficiency of coach: reading and writing
• Impact on the process
• Coach-interventions through written words
• Privacy and ethics
• Dependent of technology
• Motivation of the coachee
• Coachee’s capacity to reflect
• Designed for text based
HOW CAN E-COACHING BE APPLIED?
20
• For individual personal or professional development
• Stand alone e-coaching program
• Add on training in programs
- f.e. leadership programs
• In talent management processes
• To realize a cultural change, bottom up with engaged teams
• As a leverage for implementing the behavioral aspect of
strategy
CASE: LEADERSHIP DEVELOPMENT
21
• Context: a multi national company operating in more than 50 countries has
invited 19 high potentials to participate in a MBA like “on-site” leadership
program in The Netherlands. The program consisted of two separate “on-site”
training weeks with 6 months in between.
• Program Design: to strengthen the impact an online coaching program
was set up between the two modules. The participants are supported online by
professional coaches in to nurture their professional development in between
the two modules.
• Result: improved implementation of new managerial behaviors by
continuous, supported and on the job development of skills.
THANK YOU
22
Thank you for your time and joining my webinar:
To find out more about:
•The Book
•Our Education programs
•Online coaching technology
Please visit: http://www.ecoachpro.nl/en/acto
Please contact me for more information at:
Twitter: #ecoaching
REVIEWS OF THE BOOK
23
• This is a terrific book. It is an extremely comprehensive guide to all aspects of every type of
E-coaching. It is a must for anyone interested in e-Coaching and indeed has a lot to teach all
coaches in any field.' - Graham Alexander, Founder and Chairman of The Alexander Partnership,
originator of the GROW model, and author of SuperCoaching and Tales from the Top
• ‘This comprehensive book defines and documents e-coaching such that coaches and clients
can understand the multitude modes for interaction. The ABC model stages of analyze,
internalize and sustain are practical and useful for all coaches.’ - Dr. Vikki G. Brock, Master
Certified Coach (ICF), international speaker, and author of Sourcebook of Coaching History
• ‘E-coaching is becoming an increasingly important performance and developmental tool for
both individuals and organizations. This well-grounded book addresses a timely issue - how to
coach using a range of distance e-technologies. Insightful, informative and highly practical –
this is a great addition to every coach’s bookshelf.’ - Anthony Grant (PhD), Associate Professor,
Director Coaching Psychology Unit, University of Sydney, and co-author of Evidence Based Coaching
Handbook: Putting Best Practices to Work for Your Clients.