Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of...
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![Page 1: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/1.jpg)
Incorporating a Large Retention Project:Lessons Learned
LaToya HaynesAssistant Director of Residence Life, Frostburg University
Sean McNalley,Assistant Director of Residence Life, Frostburg University
Lisa HickeyDirector of Marketing, EBI
![Page 2: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/2.jpg)
• Public, 4-Year University• Located in Frostburg, MD• 93% of students are in-
state• 46% women /
54% men• 73% of first-year
students live on-campus
Who is Frostburg State University?
![Page 3: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/3.jpg)
• Founded in 1994• Over 1500 Colleges and Universities
worldwide• Surveyed over 12 million students• Nearly 100 assessment in 10 areas of
higher education• MAP-Works implemented on over 100
campuses
Who is EBI?
![Page 4: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/4.jpg)
Reasons to Improve Retention
Improving Retention
Improved retention is
linked to campus budget
Attaining a degree benefits student
Higher graduation
rates benefits community/
nation
![Page 5: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/5.jpg)
Strategic Plan and Retention
“Retention” is mentioned 12 times in our
15-page Strategic Plan!
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Pitfalls of a Large Project Implementation
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• When was this new initiative introduced to your department?
• Is there ever a “right” time?
Timing
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• Do you have all of the information regarding program?
• Were you fully trained?
• What methods were used for training and did they work?
Program Information
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• Faculty vs. Student Affairs– How can we avoid this?
Staff Buy-In
![Page 10: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/10.jpg)
• Does your institution expect Res Life to always be a part of something or get all of the necessary info out to students?
• If yes, how does this affect your office and your day-to-day job?
Res Life = Funnel of Information
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MAP-WorksRetention Platform
![Page 12: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/12.jpg)
MAP-Works Retention Platform
Identify
Intervene &Coordinate
Inform
Manage
Motivate
![Page 13: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/13.jpg)
Motivate
Identify
Intervene &Coordinate
Inform
Manage
MAP-Works Retention Platform
Identify
• Theory, research and experience are the core of MAP-Works
• Retention is driven by early, systematic, continuous, comprehensive identification of student issues
• Result = sophisticated, evolving, proven identification of at-risk students
![Page 14: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/14.jpg)
Motivate
Identify
Intervene &Coordinate
Inform
Manage
MAP-Works Retention Platform
• Link faculty/staff to students to motivate activity, focus effort, and monitor impact
• Focus on students who need help• Monitor and measure impact on
student success and retention
Motivate
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Motivate
Identify
Intervene &Coordinate
Inform
Manage
MAP-Works Retention Platform
• Comprehensive, accurate information about your students = successful and effective student interactions
Inform
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Motivate
Identify
Intervene &Coordinate
Inform
Manage
MAP-Works Retention Platform
• Retention is a team effort, facilitated by communication across units to coordinate intervention efforts
Intervene &Coordinate
![Page 17: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/17.jpg)
Motivate
Identify
Intervene &Coordinate
Inform
Manage
MAP-Works Retention Platform
• Easily capture, manage and track activity
• Quick access to analysis and reporting
• Efficiently manage intervention efforts
• Measure impact
Manage
![Page 18: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/18.jpg)
• Student Profile Data• ERP Interface
(Banner, Peoplesoft, Datatel, Jenzabar)
• BlackBoard, Building Block partner
• Student Profile Data• Campus Resources• Survey Data• Alerts/Notes
• Social Norming• Expectations• Campus Resources
The MAP-Works Process
•Advisors•Residence Hall
Staff•Seminar
Instructors•Coaches
• Talking Points• Dashboard• Share Notes/Alerts• Coordinate Actions
![Page 19: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/19.jpg)
Quickly Navigate
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Utilize Everyone on Campus
Get everyone on campus involved by allowing them to issue Alerts when they have
concerns
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Collect Academic Info Quickly
Request instructors provide immediate feedback on
performance Information is instantly provided to Direct-Connects for
follow-up…
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Less Time Diagnosing
More Time Helping Students
Effectiveness & Efficiency
More Time Helping
Less Time on the Computer
![Page 24: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/24.jpg)
MAP-Works Outcomes Reports answer these important questions}
Outcomes Reports will arm you with the information necessary to prove the true impact MAP-Works has had on your campus and justify your efforts and investments in the MAP-Works Program.
Outcomes Reports
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Engage Students in Process
![Page 26: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/26.jpg)
Written Student Report
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Facebook / Portal
Take survey, download report
Send emails or make appointments…
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Rooted in theory, research experience
Sophisticated/custom risk algorithm
Systematic data collection
Accurate Risk Indicator
Easy visualization of information
Various types of communication (Facebook, text message,scheduling)
Coordinated interventions
Faculty/Staff Alert
Reporting (Outcomes, Benchmarking, Faculty & Staff, All Student)
Customized student feedback (Student Report)
Training & Consulting
Proven results
“MAP-Works
provided encouragement and
it served as a source
of clarity when it came
to my college life
problems. MAP-Works changed
my college life experience in a way that I will never forget.”
- Demetrius ColemanStudent at Southern Illinois University-
Edwardsville
MAP-Works
![Page 29: Incorporating a Large Retention Project: Lessons Learned LaToya Haynes Assistant Director of Residence Life, Frostburg University Sean McNalley, Assistant.](https://reader035.fdocuments.net/reader035/viewer/2022062404/551c1288550346a84f8b54ad/html5/thumbnails/29.jpg)
Lessons Learned About Retention
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• What worked well
• What will be changed for future
Implementing MAP-Works
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• Don’t expect everyone to love it from the beginning!!!!
Building Staff & Faculty Buy-In
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Success Stories
A little goes a long ways…
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Success Stories
Sara
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Discussion / Questions
LaToya Haynes, [email protected] McNalley, [email protected]
Lisa Hickey, [email protected]