Incentives and Performance Measures – Where is the ZIP Line?
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Transcript of Incentives and Performance Measures – Where is the ZIP Line?
Incentives and Performance Measures –
Where is the ZIP Line?
Daisie Blue
Our Journey starts here
Angela Ingram-Jones
Ralph LeggettTammy
Pearson
Federal Child Support Performance-Based
Incentives and Penalties Angela Ingram-Jones
Lead Program Management AnalystOffice of Child Support Enforcement
Background—Child Support Performance Incentive Act (CSPIA)
– Established under regulatory authority to reward States for performance (CSPIA, 1998)
– Incentive payments are linked to performance in five areas:
• Establishment of Paternities• Establishment of Support Orders• Collection of Current Support• Collection of Arrears (weighted at 75%)• Cost Effectiveness (weighted at 75%)
COLLECTION BASE FORMULA2 times (Current Assistance + Former Assistance + Medicaid
Assistance) + Never Assistance Collections + Fees Retained by Other States
Background—Child Support Performance Incentive Act (CSPIA)
– States are paid from a capped incentive pool. The pool has increased from $422 million in FY 2000 to $504 in FY 2010
– Penalties are associated with failure to meet or improve three of the measures:• PEP• Establishment of Support Orders• Collection of Current Support
CSPIA Accomplishments
• Improved overall record of performance• Improved data reliability• Increased collections• Altered the way we do business—ability to tie
individual work to an outcome• Increased program reputation
Performance Trends
Incentive System Performance Over Time
IV-D PEP
Note: Preliminary 2011 Data—subject to change
Current Support Collections
Note: Preliminary 2011 Data—subject to change
Cases with Support Orders
Note: Preliminary 2011 Data—subject to change
Collections on Arrears
Note: Preliminary 2011 Data—subject to change
Cost Effectiveness Trends
Note: Preliminary 2011 Data—subject to change
Best Practices for Performance Improvement
– Involve staff at all levels– Caseload Management / Case Stratification (using
data to select the right tools for the right case at the right time)
– Review and modification and setting appropriate orders
– Early intervention to prevent arrears
CONTACT INFORMATION
Angela Ingram-JonesLead Program Management AnalystOffice of Child Support Enforcement
State Child Support Performance-Based
IncentivesRalph Leggett
Administrative OfficerNC Child Support Services
Components of Federal ReportingComponents of Federal Reporting
Types of Data 34A 396A OCSE 157
IVD Collections (Estimated and Actual) Quarterly
Expenditures (Estimated and Actual) Quarterly
% Paternity Establishment Annually
% Cases Under Order Annually
% Current Collections Annually
% Cases Paying Arrears Annually
Types of Data XPTR Data Warehouse
IVD Collections XPTR Reports
Expenditures Calculation of State and County Expenditure Rpts for FFY
% Paternity Establishment OCSE 157 FFY
% Cases Under Order OCSE 157 FFY
% Current Collections OCSE 157 FFY
% Cases Paying Arrears OCSE 157 FFY
Sources for ReportingSources for Reporting
OCSE-157 Lines Reviewed• Line 1: Cases Open • Line 2: Cases Open Under Order • Line 5: Children Born Out of Wedlock• Line 6: Children BOW- Paternity Est. • Line 24: Current Support Due• Line 25: Current Support Distributed• Line 28: Cases with Arrears Due• Line 29: Cases with Arrears Payment
HOLD ON! HOLD ON! Somethin’ ain’t workin’?Somethin’ ain’t workin’?
And how does this affect us?And how does this affect us?
Settlement
Awards
Audit
Federal Fiscal Year Oct-Sept
Estimatedand Actual
Incentive CycleIncentive Cycle
Performance
Calculation of IncentivesCalculation of Incentives
MeasurePerformance
LevelApplicable
Percent Weight Collection Base
Paternity Establishment 93% 100% 1.00 $50,000,000
Order Establishment 74% 88% 1.00 $44,000,000
Current Collections 59% 69% 1.00 $34,500,000
Arrearage Collections 60% 70% 0.75 $26,250,000
Cost-Effectiveness $4.40 80% 0.75 $30,000,000
State A’s Maximum Incentive Base Amount
$184,750,000
Example State A
If the Paternity Establishment or Support Order Performance Level Is:
At Least:
But LessThan:
The Applicable
Percentage Is:At
Least:
But LessThan:
The Applicable
Percentage Is:
80% 100% 64% 65% 74%
79% 80% 98% 63% 64% 73%
78% 79% 96% 62% 63% 72%
77% 78% 94% 61% 62% 71%
76% 77% 92% 60% 61% 70%
75% 76% 90% 59% 60% 69%
74% 75% 88% 58% 59% 68%
73% 74% 86% 57% 58% 67%
72% 73% 84% 56% 57% 66%
71% 72% 82% 55% 56% 65%
70% 71% 80% 54% 55% 64%
69% 70% 79% 53% 54% 63%
68% 69% 78% 52% 53% 62%
67% 68% 77% 51% 52% 61%
66% 67% 76% 50% 51% 60%
65% 66% 75% 0% 50% 0%
Settlement of IncentivesSettlement of IncentivesA type of reconciliation
State Share of Incentive Payment Pool Amount advanced Settlement
Over / Under Payment
A $267,199,216 $200,000,000 $67,199,216
B $121,487,059 $130,000,000 -$8,512,941
C $50,000,000 $50,000,000 $0
After the end of each fiscal year and completion of all data audits: OCSE calculates each State's annual incentive payment, using the actual collection and expenditure data and the performance data submitted by all States by October 30th (or revised by December 31st) A positive or negative grant will then be awarded to the State to reconcile an actual annual incentive payment that has been calculated to be greater or lesser, respectively.
% Paternity Established% Paternity EstablishedLine 5a OCSE 157
Children in IV‑D Cases Open at the End of the Prior Federal Fiscal Year Who Were Born
Out-of-Wedlock
Line 6 OCSE 157 Children BOW in IV‑D
Cases Open During or at the End of the Fiscal Year With
Paternity Established or Acknowledged
FFY 2010 Incentive Pool
FFY 2010 INCENTIVE PAYMENT POOL $504,000,000
ACTUAL NC INCENTIVE $11,190,270
NC POTENTIAL INCENTIVE $14,754,724
NC INCENTIVE LOST $3,564,453
What Does That Have to Do With
ME
$100
Number of children in your
caseload = 40012% error = 48
X $100.00 = $480.00
And that does not include
PENALTIES
What’s This Nest Egg Worth?
• More $$ to reinvest in Child Support Program• Bragging Rights for Sure
• Excellent Customer Service
Center of the Child Support Universe
CASEWORKERS
Types of Data XPTR Data Warehouse
IVD Collections XPTR Reports
Expenditures Calculation of State and County Expenditure Rpts for FFY
% Paternity Establishment OCSE 157 FFY
% Cases Under Order OCSE 157 FFY
% Current Collections OCSE 157 FFY
% Cases Paying Arrears OCSE 157 FFY
From where do theseFrom where do these
receive their data?receive their data?
IF YOU ARE GOING TO REPORT ITYOU MUST BE ABLE TO SUPPORT IT
Case file and Supporting Documentation
Case file and Supporting Documentation
ACTS
Incentive $$ Are Paid When• Awarded annually
• No Guarantees
• Data Reliability Audit (DRA) to validate
• Failing Lines reduce $$
• Consecutive failures = TANF penalty
• Payment Schedule Under Review
Ralph Leggett, Administrative Officer
NC Child Support [email protected]
919-855-4404
CONTACT INFORMATION
Local/County Child Support
Performance-Based Incentives Tammy Pearson
Project ManagerUnion County Child Support
Improving Incentives
PATERNITY ESTABLISHMENT COLLECTIONS/ARREARS Current Support, Arrears and Total Collections
Do you feel like you need help with these areas?
What can you do to make it to the end?
Tracking Your Performance Measures...
Do you know where you are going on the Zip-line?Where do you think you will end up?
1. Improving in performance measures = more INCENTIVE MONEY
2. Knowing your numbers shows you what your office is doing RIGHT and what you need to do BETTER
• PATERNITY ESTABLISHMENT
• ORDER ESTABLISHMENT
• CURRENT SUPPORT COLLECTIONS
• CASES PAYING ON ARREARS
1st Stop - PATERNITY
What can you do that will help ensure you make that 1st Stop?
Paternity EstablishmentThe percentage/ratio of children BOW with paternity established for the current year compared to children BOW for the previous year
REPORTS: THE KEY TO SUCCESS* BOW Indicator Report* CHILDREN In Case Load Report
TRACK YOUR RESULTS MONTHLY!
Your paper file should include documentation as to how paternity was established: divorce orders, Affidavits of Parentage, court orders, etc.
Every file should have the child/ren Birth Certificate!
2ND STOP– HOPE IT HOLDS UP FOR
ESTABLISHMENTMOVING THOSE CASES ALONG THE LINE.
The percentage of open cases with support orders established
HOW IS YOUR OFFICE SET UP FOR ESTABLISHMENT?
•WORK HIGH PRIORITY WORKLIST ITEMS TO INCREASE THE % OF CASES UNDER ORDER (CACM, CAPD, CASS, CHEM, CRAF, CTRN, ECS1, ECS2, ECS3, EEMP, EFTP, EIST, ELAP, EMPL, FLOW, FWDP, LEMP, LNHE, LPVR, MAIL, PANT, PLOD, RWR)
REPORTS: THE KEY TO SUCCESS⊡ CASE LOAD LISTING REPORT⊡ No Support Order Report
UNION COUNTY REVIEWS ALL CASES WITHOUT AN ORDER MONTHLY!
Don’t get
stuck on the line…you
need to keep
moving so you can get to the end!
Don’t Zip past your other stops– WE NEED TO “COLLECTION” OUR THOUGHTS ON CURRENT support AND
SEE WHAT PEOPLE DID IN THE PAST – “ARREARS”
Are you tired of all these stops? Are you ready to get some money?
How is your office structured for Enforcement/Intergovernmental?
Increasing Current Support, Arrears = Increasing total Collections!
Current Support CollectionsThe percentage of cases paying the full current support amount each month
Cases Paying on ArrearsThe percentage of cases with a payment made on arrears
REPORTS: THE KEY TO SUCCESS* Case load listing report* Cases Not Paying Full Support* Cases w/ No Payment on Arrears
Know how to harness yourself on that Zip-line – Be secure in knowing you will make it to the end of that line.
Don’t get stuck!FOCUS ON HOW YOUR OFFICE OPERATES AND HOW YOU THINK!
EARLY INTERVENTION PROGRAM•IDENTIFY BARRIERS•DETERMINE WHAT WE CAN DO TO HELP•DIRECT PARENTS TO AVAILABLE RESOURCES
JOB LINK CONNECTIONCOMMUNITY COLLEGE CONNECTIONSMART START
UTILIZE YOUR COUNTY’S RESOURCES
It takes everyone working together to get you to the end of that
Zip-line!
. . . because you can’t get to where you’re going without knowing where you are!
Tammy Pearson, Project Manager
Union County Child SupportYoung Williams PC
[email protected] ext. 224
CONTACT INFORMATION