IN THIS GUIDE, YOU WILL FIND - CenturyLink Benefitsyour last day as soon as you know it, but no...

FOR DEPARTING REPRESENTED EMPLOYEES COVERED BY QWEST/CWA OR QWEST/IBEW LOCAL 206 AGREEMENTS

Benefits Resource Guide

B E N E F I T S R E S O U R C E G U I D E F O R D E P A R T I N G Q W E S T O C C U P A T I O N A L E M P L O Y E E SB E N E F I T S R E S O U R C E G U I D E F O R D E P A R T I N G Q W E S T O C C U P A T I O N A L E M P L O Y E E S

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Departing Checklist 3 Important Note Regarding Payroll Deductions 5

Frequently Asked Questions 6

Retirement and Savings 7 What Happens to Your Pension Benefit from the Qwest Pension Component of the CenturyLink Combined Pension Plan? 7

What Happens to Your Stock Options and Restricted Stock Awards? 8

What Happens to Your CenturyLink Union 401(k) Plan? 9

What Happens to Your CenturyLink Employee Stock Purchase Plan (ESPP)? 9

Savings and Spending Benefits 10 Health Care FSA 10

Dependent Day Care FSA 10

Health Savings Account (HSA) 10

Health Plans 11 What Happens to Your Medical, Prescription Drug, Dental and Vision Coverage? 11

More to Know About Medicare 16

Paying for Your CenturyLink Medical and Dental Benefits 17

Paying for Health Care Coverage When You Become Medicare Eligible 18

Retiree Health Care Modeler 19

Life, Disability and Other Benefits 20 What Happens to Your Employee Assistance Program (EAP)? 20

What Happens to Your Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance? 20

Where Can You Get Help With Your Life Insurance Questions? 21

What Happens to Your Short Term Disability Benefits? 21

What Happens to Your Wellness Rewards? 22

What Happens to Your Lifestyle and Voluntary Benefits? 23

What Happens to Your Commuter Spending Account? 23

Partners in Education Program 23

Reminders After You Leave 24 Verify Your Employment 24

Keep Your Address Updated 24

If You Need to File for Unemployment 25

Report the Death of a Former Employee or Dependent 25

Receive Discounts on Telephone and Internet Services 25

Receive Discounts Through Perkspot 25

If You're Considering Coming Back to The Company 26

Resources and Contact Information 27

Legal and Required Notices 30

What’s Inside?


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As you prepare for your departure from CenturyLink, there are decisions to make and information you need to help ensure a smooth transition. This Guide will help you learn more about benefits and services available after you leave and steps you can take to make the most of them.

5/17 BENEFITS RESOURCE GUIDE FOR DEPARTING QWEST OCCUPATIONAL EMPLOYEES For specific Plan information, refer to the official Plan Documents, the applicable Summary Plan Description and Summaries of Material Modifications, if any. If there is any conflict, the terms of the Plan Document will govern. The Company reserves the right to amend or terminate all of the Plans and benefits provided — with respect to all classes of covered persons, retired or otherwise — without prior notice to or consultation with any covered person, subject to applicable laws.

IN THIS GUIDE, YOU WILL FIND:

f A checklist of actions to take before you leave the Company

f Descriptions of benefits that might be available to you as a former employee

f Helpful reminders for when you might need to contact the Company after you leave

f Contact information for various benefit service providers

What’s Inside?


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✔Determine if you are eligible for retiree health care.

You are eligible for retiree health care if you meet the Modified Rule of 75 as shown in the chart below.

12 – 9 MONTHS BEFORE YOU LEAVE

You meet the Modified Rule of 75 under the Qwest Pension Component of the CenturyLink Combined Pension Plan if you separated from service from the Company and, at the time of your separation, satisfied one of the following minimum age and service requirements:

Age Completed Years of Term of Employment (TOE)

65 or older 10

60-64 15

55-59 20

50-54 25

Any age 30

THE MODIFIED RULE OF 75

There are several things to do before your last day of work with the Company. This checklist can help you make sure everything gets done before you leave.

f Make sure you have your user names and passwords for the Pension, 401(k) and Health and Life Websites or log in through myHR/Benefits/Life Events/Departing CenturyLink.

f Verify and update your home address, if needed, using Employee Self-Service (ESS/MSS) on the Compass Home Page.

f Run estimates and project your pension annuity at a future date.

f The 401(k) Retirement Savings Plan has provided you with a savings opportunity to help build your financial security for the future. Go to the 401(k) website or call the Retirement Service Center at 877-379-0118 for distribution information.

f Review your retiree health care and life insurance options and associated costs for 2017.

Helpful Tips for Getting Started

✔

Request a retirement kit at least 30 but no more than 180 days in advance of your last day of work to receive

the forms needed to apply for your pension. A retirement kit can be requested by visiting The Pension Site

and selecting “I want to retire” under Quick Links.

6 MONTHS BEFORE YOU LEAVE

Departing Checklist


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✔Contact the CenturyLink Service Center to determine eligibility for Health and Welfare benefits. You can reach the

CenturyLink Service Center at 800-729-7526 option 1, option 1 and initiate a “Retirement Modeling” event.

90 DAYS BEFORE YOU LEAVE

✔

Inform your supervisor of your plans, including your anticipated last day of work. You should inform your supervisor of

your last day as soon as you know it, but no later than two weeks before your last day of work.

✔ Print your salary statements for the current year using Employee Self-Service (ESS/MSS) from the Compass home page.

✔ Review the applicable Guide for Departing Employees as it contains important information about your benefits.

✔ Review the Service Anniversary & Retirement Celebration Policy.

✔

Retirement Service Recognition Gift: Employees will receive a gift card from a vendor company

that may be used at approximately 110 retail locations. For questions, contact Melissa Breland at

[email protected].

✔ Return completed retirement forms for pension payroll processing.

NOTE If you are retiring, your last day with the Company will be your Termination Date.

30 – 60 DAYS BEFORE YOU LEAVE

✔ Complete the Exit Interview Survey. Type exitinterview in your Intranet web browser.

✔

Work with your supervisor to turn in all Company-owned equipment and devices including:

• Aircard• Blackberry• iPad

• Laptop computer • Pager

• PDA and similar sets• SPOT GPS Messaging Device

• Wireless Modem • Wireless phone

✔ Cancel or transfer Company accounts to other employees or supervisors.

✔ Turn in Company credit cards.

✔ Complete all outstanding expense reports.

✔Transfer any data subject to Records Retention or Legal Hold requirements from personal cell phone, Blackberry,

iPhone or Smartphone. Clear devices of all CenturyLink data.

✔ Confirm with your supervisor that a termination request has been submitted through Manager Self-Serve (MSS).

20 – 30 DAYS BEFORE YOU LEAVE

Make sure you have your user names and passwords for the Pension, 401(k) and Health and Life websites or log in through myHR/Benefits/Life Events/Departing CenturyLink. Verify and update your home address, if needed, using Employee Self-Service (ESS/MSS) on the Compass Home Page.

Departing Checklist


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NOTE Contact the CenturyLink Service Center at 800-729-7526 to find out if your last day of employment/termination falls in a pay period that crosses over from one calendar year to the next calendar year.

Healthcare: Retirement and Savings:

Highmark BCBS 401(k) Wells Fargo

Medica Computershare

MetLife E*Trade

United Healthcare/OptumRx The Pension Site

Vision Service Plan

HELPFUL LINKS

✔ Change your telephone voice message greeting and your email reply status (out-of-office).

✔ Return all Company keys, badges, SecurID tokens and key fobs.

✔

Confirm that your supervisor or manager has completed your online Personnel Action Form (PAF) to terminate your

employment. Your PAF must be processed through the Payroll system and your termination status received by the

CenturyLink Service Center before you will receive COBRA information.

ON THE DAY YOU LEAVE

NOTE You should receive your final check on the next regular pay day after your termination date. It will include any unused PTO balance payout.

Departing Checklist

Important Note Regarding Payroll DeductionsIf you work one or more days in a pay period and are enrolled in Health, Supplemental Life, Disability, Supplemental Accidental Death & Dismemberment (AD&D), Health Savings Account (HSA) and/or Flexible Spending Account (FSA) benefits, you will be responsible for paying the total cost of your benefit premiums during that pay period. Premiums are not prorated and are based on the payroll schedule, not the calendar year. Therefore, premiums could cross over from one calendar year to the next calendar year as the following example shows.

Last Day of Employment/Termination Falls in Pay Period

December 26, 2016#1

(December 18, 2016 – December 31, 2016)

Benefit premiums are calculated based on the last day of a pay period (in this example, December 31, 2016). Therefore, in this example, you would be subject to the 2017 benefit premium deduction in Pay Period #1 because you worked in a pay period that crossed over from one a calendar year to the next calendar year.

PAYROLL DEDUCTION EXAMPLE


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NOTE Please contact the CenturyLink Service Center at 800-729-7526 for additional questions.

Q: Do I need to retire at the end of a pay period?

A: No, you do not have to terminate at the end of a pay period.

Q: Can I retire any day of the week?

A: Your termination date would be your last day worked. You would not use a Saturday or Sunday if you do not work on Saturdays or Sundays.

Q: Do I have to work my last day of employment or can it be a vacation day?

A: You must work your last day; you cannot extend your termination date with PTO.

Q: How long do I have to work to be entitled to paid holidays for December 24th and 25th? For example, if my last day worked is December 28th, am I still paid for the holidays of December 24th and 25th, or do I need to work through December 31st?

A: You must work your full scheduled day on the day before and day after a holiday to get holiday pay, as explained in the company policies.

Q: If my last day worked is January 4th, 2017, do I receive CenturyLink insurance benefits (health, dental, vision) through the end of January?

A: Normally, you are covered through the end of the month that you terminated in. Please contact the CenturyLink Service Center to verify your coverage end date.

Frequently Asked Questions


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The Company’s retirement plans are designed to help you achieve your retirement goals. This section explains what happens with your retirement benefits after you leave the Company.

If you are a Plan participant with five or more years of service (or three years of service if hired January 1, 2009 or later), you are “vested” in the Qwest Pension Component of the CenturyLink Combined Pension Plan, which means you have a right to receive a pension from the Plan when you leave the Company. You do not have to wait until age 65 to receive your pension.

What Happens to Your Pension Benefit from the Qwest Pension Component of the CenturyLink Combined Pension Plan?

Retirement and Savings

If You Are Not Vested…

You are not eligible to receive benefits from the Qwest Pension Component of the CenturyLink Combined Pension Plan.

If You Are Vested…

You may request a retirement kit up to 180 days prior to your termination date or one will be sent to you approximately 30 days after you leave the Company.

To request a retirement kit:

f From your work computer, go to myHR > Benefits > Retirement & Savings > Pension Plans and click on Launch Pension under Pension Planning Tools, or from any computer, go to www.centurylinkpension.ehr.com. (You will need your user ID and password.)

Your retirement kit will be processed within 10 business days of your request if no additional research is required, and will be mailed via USPS 2-day delivery, signature required.

When Your Pension Benefit Begins

Your pension benefit will begin on one of these two dates:

1. The first day following your termination date (if you requested a retirement kit at least 30-180 days in advance of your termination date).

EXAMPLE: If your termination date is March 28 and you requested a retirement kit on or before February 26 (but not before September 29 of the prior year), your Pension Effective Date is March 29.

2. Thirty days following your termination date (if you did not request your retirement kit 30-180 days in advance of your termination date).

EXAMPLE: If your termination date is March 28 and you requested a retirement kit after February 26, your Pension Effective Date is April 27 and you will not receive a payment prior to your Pension Effective Date (and no retroactive payment will be made).


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When Will You Receive Payments?

Pension payments are paid on the first business day of each month and are paid in arrears. For example, the May 1 pension check represents payment for the month of April.

In order to receive your pension payment in a timely manner, the following must occur by the 5th of the month following your termination date (and you must have requested a retirement kit 30-180 days in advance of your termination date):

f Your completed retirement kit must be received by the Pension Service Center;

AND

f You must be terminated in the Company's payroll system.

If you have questions regarding the timing of your payment, please call the Pension Service Center at 800-729-7526 (Option 1, then 3) to speak with a representative or you may send an email through the Message Center on the website. You can access the Pension Site at www.centurylinkpension.ehr.com.

NOTE

EXAMPLE: If you terminate employment on March 28 and requested a retirement kit 30-180 days prior to your termination date, your Pension Effective Date will be March 29:

1. Your completed retirement kit must be received by the Pension Service Center by April 5;

AND

2. Your termination date must be posted in the payroll system by April 5.

If these requirements are met, you will receive your first pension payment May 1 with a retroactive payment from March 29 (for three days) and for the month of April. If you elect a lump sum distribution, your lump sum payment will be calculated using the interest rate in effect on your Pension Effective Date (March).

The option to receive a lump sum distribution is available for only 180 days following your termination date. If your retirement kit is not received by the CenturyLink Service Center within 180 days, you will not be eligible to elect a lump sum and may elect to receive one of the annuity options.


What Happens to Your Pension Benefit from the Qwest Pension Component of the CenturyLink Combined Pension Plan? (continued)

What Happens to Your Stock Options and Restricted Stock Awards?If you hold stock options, please see the terms and conditions of your individual stock option agreement and the applicable stock option Plan. You may be required to exercise your vested options within a specified period of time following your departure from the Company. It is your responsibility to determine the requirements of your grants. To exercise your stock options, please contact E*Trade at 800-838-0908 using the information in the Resources and Contact Information section of this Guide. If you hold restricted stock that vested on or prior to November 15, 2012, contact Morgan Stanley at 800-367-4777 to access your shares. If your shares vested after November 15, 2012, contact E*Trade.


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What Happens to Your CenturyLink Union 401(k) Plan?

If you are contributing to the Company's 401(k) Plan, your contributions end on your date of retirement or separation from employment.

If Your 401(k) Balance is Less Than $1,000

You must take a distribution within 90 days of your departure. You will receive more information about your distribution options within four weeks of leaving the Company. If you have an outstanding loan, you must pay the remaining loan balance within 90 days of leaving the Company; otherwise, the outstanding balance will be taxable and you may incur penalties.

If Your 401(k) Balance is $1,000 or More

You have a few options.

f Keep your money in the Plan. (The IRS requires minimum distribution

beginning at age 70 1/2).or

f Roll over your account balance into another qualified plan. If you decide to roll over your money into a (rollover) IRA account or another employer’s qualified plan, there are no tax consequences for you until you withdraw money from the account. or

f Receive a distribution. If you decide to receive a distribution from the Plan (cash out) and do not roll over your account balance into another qualified plan within 60 days of the distribution, you must pay taxes on the balance. You also must pay a penalty equal to 10 percent of the vested balance if you are under age 55 when you leave the Company or you are under age 59 1/2 when you take the distribution.

What Happens to Your CenturyLink Employee Stock Purchase Plan (ESPP)?If you participated in the CenturyLink Employee Stock Purchase Plan, July 1, 2011 or after, any purchased shares may be accessed in your E*Trade account. If you were a participant in an ESPP with a prior Company, your shares are still with the prior administrator (unless you have moved them) and you should contact that administrator directly with any questions.

For more detailed information about your 401(k) Plans, contact the CenturyLink Service Center or visit the Wells Fargo 401(k) website. Look for contact information in the Resources and Contact Information section of this Guide.


CENTURYLINK NOW PUBLISHES A RETIREE NEWSLETTER. This periodic newsletter provides updates and insights on managing your retirement benefits, plus tips for boosting wellness during retirement. The newsletter can be accessed at www.centurylinkbenefits.com.

A benefits and wellness newsletter for CenturyLink retirees

October 2016

For All Retirees

Welcome to Well Connected for Retirees!

This periodic newsletter provides updates and insights

on managing your CTL retirement benefits, plus tips

for boosting wellness during retirement. We’d love to

hear from you! Send feedback, stories and questions

for this newsletter to [email protected].

If you have benefit-related questions, call the

CenturyLink Service Center at the number below.

Review. Enroll. Relax. Annual Enrollment for 2017 runs November 7 through

18. Depending on your plan, you’ll receive either a

2017 Medicare letter and benefits statement, or an

Annual Enrollment guide that’s slimmed-down and

simplified, as there are not many changes this year.

If you’ve moved, have a new phone number or need to

update beneficiaries, contact the CenturyLink Service

Center (800) 729-7526, Monday-Friday, 8:30 a.m. to

6:30 p.m. Central.

Download UPoint HR app to manage benefits

You can access CenturyLink health and life insurance

info while on the go via the UPoint HR app. You also

can use it to enroll in benefits in November. Download

the app today via iTunes or Google Play.

Meet Amanda Whiddon A registered dietician with more than 10 years’

experience, Well Connected program manager

Amanda Whiddon is a driving force behind CTL’s

wellness tools and resources. She oversees

comprehensive programs for physical, emotional,

social and financial health. “Wellness is very important at any age and even the

smallest changes can improve your quality of life,”

Whiddon says. “It is my hope that our retirees build on

the wellness efforts they enjoyed during their working

years and continue transforming their health

throughout retirement.”


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Health Care FSA If you contributed to the Health Care FSA this year, your participation ends on the last day of the month in which you terminate. You can be reimbursed for eligible health care expenses incurred from Jan. 1 (or the effective date of participation) until the end of the month in which you terminate from the Company. You have until April 30 of the following year to submit claims for reimbursement. Contact UnitedHealthcare at 877-311-7849 with any questions.

Continuing Participation Through COBRA

You may continue participating in the Health Care FSA through COBRA at 102% of cost through the end of the calendar year in which you terminate. Your COBRA packet will include the Health Care FSA information.

If you want to access your unused Health Care FSA dollars after you terminate, you must positively enroll in COBRA and continue making contributions on an after-tax basis.

EXAMPLE: Let's say you contributed $600 to your Health Care FSA for the year, but have only incurred $200 in eligible expenses upon termination. To access the unused $400 in your FSA, you will need to enroll in and complete the COBRA paperwork and continue making after-tax contributions. Once you incur $400 (plus any new COBRA contributions) in additional eligible health care expenses, you can stop making contributions to the Health Care FSA and submit the appropriate receipts and paperwork for reimbursement consideration. Otherwise, you would forfeit access to the $400 remaining in your Health Care FSA.

Dependent Day Care FSAIf you contributed to the Dependent Day Care FSA this year, your participation ends on the last day of the month in which you terminate. Additional contributions cannot be made after this time. If you contributed to the Dependent Day Care FSA, you can be reimbursed for eligible dependent day care expenses incurred from Jan. 1 until your date of retirement/separation from employment.

If you want to access your unused Dependent Day Care FSA dollars after you leave, be sure to submit a reimbursement request and receipts to UnitedHealthcare by April 30 of the Plan Year after you terminate.

Health Savings Account (HSA)If you contributed to a Health Savings Account, the money in that account is yours and will stay with you after you have terminated employment. Once funds are deposited into the HSA, the account can be used to pay for qualified medical expenses tax-free, even if you no longer have HDHP coverage. The funds in your account roll over automatically each year and remain indefinitely until used. There is no time limit on using the funds.

Contact your tax advisor if you have questions regarding any of these accounts.

NOTE

Savings and Spending Benefits


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Your current medical, prescription drug, dental and vision coverage will continue through the last day of the month in which you terminate. Within approximately two weeks after the posting of your termination date in the payroll system, you will receive the following materials.

What Happens to Your Medical, Prescription Drug, Dental and Vision Coverage?

To help you maintain a healthy lifestyle, the Company continues to provide health care coverage for eligible retirees, and gives others access to certain benefits. This section explains what happens with your health care coverage after you terminate.

You might need these when obtaining other medical coverage.

f A Confirmation of Coverage letter indicating that your active health care insurance has ended.

f A Certificate of Group Health Plan Coverage, which is evidence of your health care coverage under the CenturyLink Health Care Plan.

f A COBRA packet describing your group health plan continuation rights and premium costs. You will also find this information on the health and life benefits website (www.centurylinkhealthandlife.com or www.centurylinkbenefits.com) approximately two weeks after you terminate.

If you are not eligible for retiree health care, you have the following options to continue health care.

f Enroll in COBRA. Complete the steps outlined in your COBRA packet by the deadline indicated in the packet. Your premium costs will be outlined in the packet.

f Enroll in Medicare (if you are Medicare eligible). You are eligible for Medicare if you are age 65 or older, or you are younger than 65 and meet criteria for certain disabilities. See the More To Know About Medicare section of this Guide and visit www.medicare.gov to find out how to enroll in Medicare.

Health Plans


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If you initiated an Intent to Retire event, you will receive the following worksheet within five to seven business days after your Intent to Retire event is successfully completed:

f An Enrollment Worksheet (EWS) — only if you are eligible for retiree health care (and therefore eligible for retiree health care benefits as defined under the terms of the applicable Pension Plan, the CenturyLink Health Care Plan or the CenturyLink Retiree and Inactive Health Plan). The worksheet describes the health care benefits available to you and the monthly costs.

After you receive the information, your next step is to decide if you want to enroll in any eligible Company benefits. The benefit options available to you depend on whether or not you (or your dependents) are eligible for Medicare.

If you are eligible for retiree health care, here's what to do next:

Refer to Section A (page 13) for the available options

and actions to take.

Refer to Section B (page 15) for the available options

and actions to take.

Are you (or your dependents) eligible for Medicare?

Yes

No

NOTE If you are eligible for retiree health care benefits, your benefits will become effective and begin on the first day of the month following your actual Termination Date.

Health PlansHealth Plans


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Continued on the next page

NOTE If you have access to another active group plan, you can defer your Medicare enrollment.

To continue benefits (and avoid a gap in medical coverage) you must take action prior to the month of becoming Medicare eligible by calling the CenturyLink Service Center at 800-729-7526 – Options 1, 3, 1.

STEP 1The Medicare eligible person must enroll in an individual Medicare policy (such as a Medicare Advantage or Medicare Supplement and Medicare Prescription Drug plan) prior to the month of your termination. Medicare guidelines specifically prohibit Medicare enrollments from being retroactive, so the enrollment application must be completed prior to the effective date of coverage.

f If you terminate from the Company on May 16 and are already Medicare eligible, you must enroll by the end of May so your Medicare plan can be effective June 1. If you do not enroll until some time in June, it will not be effective until July 1 and you will have a gap in coverage.

f If you terminate from the Company on May 16 and later become Medicare eligible in July, you must enroll in a Medicare plan by the end of June so that your enrollment will be effective July 1, or you will have a gap in coverage.

OR

HERE ARE SOME TIMING EXAMPLES:

SECTION A — Eligible for Retiree Health Care and are Medicare Eligible

Here’s what to do.(Medicare Supplement (Medigap)/Medicare Prescription Drug Plan OR Medicare Advantage Plan)

URGENTYou MUST be enrolled in Medicare Part A and B in order to enroll in an individual Medicare policy.

NOTE If you are Medicare eligible due to age or disability, you should enroll in Medicare Part B to take advantage of any subsidy through CenturyLink and to avoid a penalty from Medicare for not enrolling within their time frame.

Medicare Eligible AT RETIREMENT

If you (or your dependents) are Medicare eligible at the time of your retirement, the Medicare eligible person will no longer be eligible for coverage under the Company group medical/prescription drug Plans effective the first of the month after your termination date. You and your dependents will still be eligible to participate in the basic group dental Plan, if eligible, and eligible to elect vision coverage under COBRA. If you are enrolled in the Health Care Flexible Spending Account (FSA) and want to continue participation to the end of the calendar year, refer to the Savings and Spending Benefits section of this Guide.

Health Plans


14

continued

Let OneExchange Help You Enroll

To help you with the Medicare enrollment process, CenturyLink has contracted with the service provider, OneExchange. You may contact OneExchange at 888-825-4252 for assistance. The representatives can help you select a policy that best meets your needs. Although you do not have to use them to enroll, there are added benefits such as possible automatic reimbursement of certain health care premiums. They can discuss all of your policy options, costs, prescription drug needs, etc., to help you make the best selection.

BE AWARE Since you will not be identified in the system as a retired status until your termination status is received by the CenturyLink Service Center, you will not get advance notice from OneExchange. You should contact OneExchange before the end of the month in which you terminate.

NOTE You are not eligible to add "new" dependents after your initial retirement elections. (i.e., If you get married 10 months after your retirement, you will not be able to add your "new" spouse.)

STEP 2Declare your dependents. You must declare all dependents you wish to be covered at the time of retirement or even if you wish to add them in the future. If you do not, you will not be able to enroll your exisiting dependents in the future.

CAUTIONIf you inadvertently receive benefits when you are not eligible, you will be responsible for repaying the Plan.

Medicare Eligible AFTER RETIREMENT

If you and/or your dependents turn age 65 or become Medicare eligible after your retirement, you will follow the same instructions and rules as those who are Medicare Eligible AT RETIREMENT described earlier in this section.

You should receive information from the CenturyLink Service Center and OneExchange approximately 90 – 120 days in advance of your 65th birthday. If this event occurs shortly after retirement, you will want to initiate the call to OneExchange.

It is your responsibility to notify the CenturyLink Service Center at 800-729-7526 if you or your dependents become Medicare eligible prior to age 65 (for example, if you are disabled), as you will no longer be eligible for group coverage under the CenturyLink Retiree or Inactive Health Plans.

REMEMBER

SECTION A — Eligible for Retiree Health Care and are Medicare Eligible

URGENTYou MUST be enrolled in Medicare Part A and B in order to enroll in an individual Medicare policy.

Health Plans


15

You May Continue Coverage By:

f Electing retiree health care benefits. Complete the steps outlined on your Retiree Enrollment Worksheet by the deadline indicated on the worksheet.

OR

f Suspending your coverage and electing COBRA. While most retirees choose to continue coverage by electing retiree health care benefits, CenturyLink is required by law to extend COBRA continuation of coverage to all retirees. See your COBRA packet for details.

Declare Your Dependents

You must declare all dependents you wish to be covered at the time of retirement even if you only wish to add them in the future. If you do not, you will not be able to enroll your existing dependents in the future.

For example, if you get married 10 months after your initial retirement, you will not be able to add your "new" Spouse.

Vision coverage can only be continued under COBRA.

If you enroll and become Medicare Eligible within your COBRA time period, you will be removed from the plan and must enroll in Medicare Part B prior to your Medicare Eligibility in order to be eligible for a Medicare Supplemental plan.

NOTE

NOTE

CHOOSE CAREFULLY: COST COULD BE A FACTOR!

SECTION B — Eligible for Retiree Health Care and are Non-Medicare Eligible

CAUTIONIf you inadvertently receive benefits when you are not eligible, you will be responsible for repaying the Plan.

If you are Medicare eligible due to age or disability, you should enroll in Medicare Part B to take advantage of any subsidy through CenturyLink and to avoid a penalty from Medicare for not enrolling within their time frame.

REMEMBER URGENT

You MUST be enrolled in Medicare Part A and B in order to enroll in an individual Medicare policy.

Health Plans


16

3 Medicare Part D — Prescription Drug Coverage

This covers the cost of certain prescription drugs. Details are available in the Notice of Creditable Coverage the Company provides each year.

Please remember that you MUST be enrolled in Medicare Part A and B in order to enroll in an individual Medicare policy.

More to Know About MedicareIf you or your dependents are eligible for Medicare, please review the following information carefully, as three parts of Medicare apply to you.

BE AWARE A delay in enrollment in Medicare Part B could also result in ongoing penalties for the cost of Medicare Part B. Lack of enrollment may also delay your enrollment in a Medicare policy (subject to underwriting) and result in premium penalties for late enrollment.

Medicare Part A — Hospital Insurance

This covers inpatient hospital services, skilled nursing facility services, certain home health services and hospice care. Generally, it is available at no cost to eligible participants and is paid for by a portion of Social Security taxes. You are automatically enrolled in Part A when you or your dependents turn age 65. However, this is at no cost to you.

1

2 Medicare Part B — Medical Insurance

This covers doctor services, outpatient hospital services, certain home health services, medical equipment and supplies, and other supplies. There is a cost for Medicare Part B, which is subject to change annually. Contact Medicare for further details.

You should enroll in Medicare Part B because most health plan options require coordination with Medicare Part B. Generally, if you do not enroll in Medicare Part B, your benefits, if any, will be reduced and you will be responsible for paying your health care expenses.

Health Plans


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Retiree Only $521

Spouse/Domestic Partner Only $521

Children Only $173

Retiree + Spouse/Domestic Partner $1,042

Retiree + Children $694

Spouse/Domestic Partner + Children $694

Retiree, Spouse/Domestic Partner & Children $1,215

You can find your actual premium costs on your Retirement Enrollment Worksheet (EWS) or on the Company Intranet at myHR>Benefits.

NOTE

Paying for Your CenturyLink Medical and Dental BenefitsFor Participants Eligible for Retiree Health CareIf you meet the Modified Rule of 75 (see Page 3 of this guide), you are eligible for subsidized retiree health care (medical/prescription drug and dental) up to the Post 1990 Occupational Retiree Medical and HRA Caps shown in the chart below. Each year, the total cost for non-Medicare retiree medical coverage is determined based on the actual claims experience for the current year and an anticipated annual trend rate. The Company pays 100 percent of the cost for retiree medical coverage up to the Cap and retirees are responsible to pay premiums equal to the remaining cost. If you do not meet the Modified Rule of 75, you are not eligible for retiree health care.

POST 1990 OCCUPATIONAL RETIREE MONTHLY MEDICAL AND HRA CAPS NON-MEDICARE ELIGIBLE

More DetailsIn 1990, the Financial Accounting Standards Board (“FASB”) adopted Financial Accounting Statement No. 106 (“FAS106”), required companies to record retiree health care benefit liabilities on their financial statements.

Specifically, it requires private-sector employers, such as Qwest and CenturyLink, to show on their balance sheets certain future retiree claims payments and actual paid claims. As you can imagine, doing so dramatically affects a company’s net assets, shareholders’ equity and current profits, especially when health care costs continue to rise. That, in turn, can significantly affect corporate credit ratings (“scores” or “grades” that reflect a company’s ability to meet its financial obligations) and a company’s cost of capital (the money the company uses to finance its operations and purchase assets).

Employers have responded to rising health care costs and the FAS106 reporting requirements in several ways. Some companies are restricting or declining to extend retiree health benefits to active employees. Other companies, such as Qwest and CenturyLink, instituted “caps” so that the subsidies they pay for retiree health care benefits do not increase from year to year. For Qwest Post-1990 Management employees eligible for retiree benefits, Qwest implemented the fixed “Retiree Medical Cap” in 2007.

Health Plans


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Paying for Health Care Coverage When You Become Medicare EligibleWhen you become Medicare eligible and are therefore no longer eligible for coverage under the Company group medical/prescription drug Plans, the Company continues to help you pay for health care coverage by making contributions to a Health Reimbursement Account (HRA) up to the Post 1990 Occupational Retiree Medical and HRA Caps shown in the chart below. When you become Medicare eligible, you may use your HRA to:

f reimburse yourself for premiums you pay to purchase medical/prescription drug plans on the individual market or through OneExchange; and

f pay for other eligible medical and dental expenses as stated in the Internal Revenue Service Section 213(d) regarding eligible medical expenses.

The HRA provides a tax-free way for the Company to help you pay the premiums for private health care coverage that you choose when you become Medicare eligible and pay for other eligible medical and dental expenses.

The CenturyLink Service Center will send you detailed information about how the HRA works before you become Medicare eligible. Contact the CenturyLink Service Center at 800-729-7526 if you have questions.

Retiree Only $214

Spouse/Domestic Partner Only $214

Children Only $173

Retiree + Spouse/Domestic Partner $428

Retiree + Children $387

Spouse/Domestic Partner + Children $387

Retiree, Spouse/Domestic Partner & Children $601

POST 1990 OCCUPATIONAL RETIREE MONTHLY MEDICAL AND HRA CAPS MEDICARE ELIGIBLE

NOTE In addition to the HRA subsidy/allowance you will receive as stated above, you may be eligible for any CDHP HRA dollars remaining under that benefit option (if enrolled) at the time you become Medicare eligible. The balance in your CDHP HRA will be determined within 120 days after you are terminated from that plan. The balance will not be available until that time, but will be transferred to a separate HRA account that you can continue to use for medical out-of-pocket expenses until it is depleted. No additional dollars are ever provided to this account.

Health Plans


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Retiree Health Care ModelerThe CenturyLink Retiree Health Care Modeler helps you explore your retiree health care and life options, if eligible for coverage. This tool enables you to compare options and premiums before making important decisions about health care and life insurance plans. You can find this modeling tool on the UPoint website. If you have questions, contact the CenturyLink Service Center at www.centurylinkhealthandlife.com — select the "Life Events" tab, select "Other Life Changes" and then select "Retirement." The screen shot below will appear.

The information provided to you within this tool is based on current data in our system and is not a final determination of your retirement benefits.

NOTE

Health Plans


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During your career with the Company, you received benefits that helped protect your assets, save money and balance your life. This section explains what happens to those benefits after you terminate.

What Happens to Your Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance?

The insurance (Company-provided insurance as well as any Supplemental) you had as an active employee will end on your last day of work. You will receive a Confirmation Statement indicating that your coverage has ended.

You May Be Able to Continue Coverage

If you are eligible for retiree life benefits, you will receive a Retirement Enrollment Worksheet from the CenturyLink Service Center approximately two weeks after the posting of your termination date in the payroll system. The worksheet describes the life insurance benefits for which you might be eligible and their costs.

If you are not eligible for any continuation of life insurance benefits, you are eligible to convert your prior basic life insurance to a whole life individual policy (this is called "conversion"). If you currently have employee and dependent Supplemental Life Insurance coverage, you may be eligible to take this coverage with you when you leave the Company (this is called "portability"). Conversion coverage for Accidental Death & Dismemberment insurance is not available.

If you have questions regarding your eligibility for retiree life insurance benefits, conversion or portability of coverage or AD&D insurance, please contact the CenturyLink Service Center at 800-729-7526.

NOTE

If you were employed by the Company and were eligible to continue your insurance with MetLife, you will not be eligible for life insurance under this Group Policy if you are rehired by the Company within 2 years after such employment ended, unless you surrender:

f Any individual policy of life insurance to which you converted when your employment ended; and

f Any certificate of insurance continued as ported insurance when such employment ended.

The cash value, if any, of such surrendered insurance will be paid to you.

Life, Disability and Other Benefits

What Happens to Your Employee Assistance Program (EAP)?You and your family members will have access to the EAP through the last day of the month in which you terminate. EAP provides free, confidential counseling, 24 hours a day, |seven days a week. If you terminate and elect COBRA (on a timely basis) and pay for continuation of medical coverage, EAP continues during your COBRA period. Contact Beacon Health Options at 800-803-3737 if you have questions.


21

Where Can You Get Help With Your Life Insurance Questions?You have a limited time period to make decisions about the changes to your group life insurance. You can receive personalized assistance from a specially trained MetLife Transition Solutions Specialist who will be able to assess your current situation, determine your future need for life insurance and provide other assistance around your future financial needs. You will receive a letter in the mail with specific details of the decisions you need to make. To request a complimentary consultation, call 877-ASK-MET7 (877-275-6387) or visit MetLife.com/DecisionSupport.

Some of your benefits decisions must be made within specific timelines. Carefully read the information packet you will receive at home; you are responsible for initiating the process within the appropriate time frames.

IMPORTANT:

What Happens to Your Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance? (continued)

IMPORTANT PORTABILITY TIMING:

IMPORTANT CONVERSION TIMING:

If you want to take your coverage with you when you terminate (portability) and your written notice of the option to do so is given within 15 days before or after the date your insurance ends, the Request Period will begin on the date the insurance ends and expires 31 days after that date.

If your written notice of the option to port is given more than 15 days after (but within 91 days) of the date insurance ends, the Request Period begins on the date the insurance ends and expires 45 days after the date of the notice.

If your written notice of the option to port is not given within 91 days of the date insurance ends, the Request Period begins on the date the insurance ends and expires at the end of that 91-day period.

If you want to port your employee and dependent Supplemental Life coverages, you must respond in writing within 31 days from the date group insurance ended. For more information, call the CenturyLink Service Center at 800-729-7526.

MetLife must receive the completed conversion application form from you within 31 days after the date your life insurance ended.


What Happens to Your Short Term Disability Benefits?Your eligibility for Short Term Disability benefits will end on your termination date (even if your termination or retirement is due to long term disability). However, if you do leave the Company due to long term disability, the benefits you receive may be different from what is explained in this Guide. Contact the CenturyLink Service Center at 800-729-7526 if you have questions.


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What Happens to Your Wellness Rewards?First-time visitors will need to register on the site at www.centurylink.com/iamwellconnected. After you have registered, you will have access to your reward balance and can redeem for gift cards from a large selection of national retailers. Two gift card redemption options available:

1. E gift cards

f 70+ retailers to choose from

f Choose your denomination

f Sent via email within minutes of selection

f Use instantly online

f Print and bring with you to the store or you can click on the link on your browser-equipped smart phone and show the certificate to the checkout clerk

f Terms and conditions apply to e gift cards

NOTE Not all of the retailers offer every option, for example, Target e-cards can only be used to purchase items online and cannot be used in Target retail stores unless downloaded to a smartphone. Each of the retailers has their own terms and conditions and Rally does not track these, as the retailers are independent and can change at any time. It would be up to the employee to check the terms and conditions of the retailer before selecting their e-gift card option.

2. Plastic Visa® Gift Cards

f Use anywhere Visa is accepted

f Mailed within two weeks of selection

f When you redeem wellness rewards for plastic Visa gift cards, you'll see in the Terms and Conditions that an activation fee of $4.95 will be charged at the time of processing. This fee does not apply to the CenturyLink wellness program and has been waived.

f The minimum and maximum amount for the card is $20 and $500.

f Visa will charge a $3.95 fee for each 13 consecutive months that your card is inactive. This fee will be deducted from the balance on your card.

f 2016 Well Connected rewards earned and not yet redeemed can be used to select the plastic Visa gift card as of 1/1/17

NOTE All rewards and Rally coins earned by you or your covered spouse must be redeemed by the last day of the month in which you leave the Company. Once you leave CenturyLink, you will have access to Rally via www.werally.com, but will no longer have the ability to earn new or access already earned rewards.

Some activities take time to process. Therefore, if your activity is processed after that end of the month of your last day at CenturyLink you will not be rewarded for that activity.

If you earned rewards prior to January 1, 2017 or have questions, please contact Prevention & Wellbeing Consumer Support at 877-818-5826.



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What Happens to Your Lifestyle and Voluntary Benefits?If you have payroll deductions for a voluntary benefit listed below, deductions for these benefits will discontinue on your termination date.

f Auto/Home f ID Theft f Legal

f Purchasing Power f Pet f Critical Illness

f Accident f Cancer f Disability with Standard

f Life with Trustmark f Long Term Care f Hospital Indemnity

If you would like to continue your coverage, no action is needed. Your payroll deductions will automatically move to direct bill with each carrier. The only plan that may not continue coverage is the Legal plan through Hyatt.


What Happens to Your Commuter Spending Account?Your eligibility for the Commuter Spending Account will end on your termination date. If you do not need a mass transit pass or parking paid for the month in which you leave the Company, you should cancel your election by the 10th of the month prior to the month in which you leave the Company. Eligible parking expenses incurred before your separation date can be submitted within six months after you leave the Company. Contact the CenturyLink Service Center at 800-729-7526 if you have questions.

Partners in Education ProgramOccupational employees who receive the Voluntary/Involuntary Separation Payment Plan under Articles 19 or 23 of the CWA contract are eligible to participate in the Partners in Education for Separated Employees program for a 36-month period which will begin the day after the employee's separation date. After separation, the maximum total benefit is $10,500 and will be reimbursed at a maximum of $5,250 per calendar year to include eligible tuition, fees and books. Applicable taxes are withheld from these reimbursements.

NOTE Employees eligible for the Separated program may only elect reimbursement and should submit their initial application within 14 days of the course start date. Letters of Credit are not available.

CenturyLink partners with EdAssist to administer this program. EdAssist's website is located at www.centurylink.com/mytuition.

Your EdAssist login ID is the numerical version of your computer login ID (SAP Pernr). Please make note of this ID prior to termination. Before logging in for the first time, you will need to contact EdAssist at the number below to change the email on file to your home email. The first time you log in, you will be sent an email with a temporary password. That email will be sent to the email address EdAssist has in their system.

Once you have logged in, you can submit and check the status of your applications, upload and submit documentation and view payment information 24/7.

You can contact EdAssist by phone at 800-729-7526 (7 a.m. to 7 p.m. CT).


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There may be times when you need to contact the Company after you terminate. This section serves as a reminder of some situations that may require your ongoing communication with the Company.

✔ Verify Your EmploymentIf you need to provide information about your prior employment with the Company to third-party vendors such as lenders, landlords, social service agencies, and prospective employers, you can do so for a small fee through Verify Job System (VJS). Contact VJS by visiting www.vjsus.com or calling 800-800-4857 from 8 a.m. to 8 p.m. Eastern time. You'll need to provide both your Qwest Company Code (7300) and CenturyLink Company Code (8907), and your Social Security number.

✔ Keep Your Address UpdatedIt’s important to keep your address current in the CenturyLink system so you may receive Company mailings in a timely manner, such as W-2 forms and bonus checks, if applicable. You might need to change your address in several places. Use this chart as a guide.

If you are Medicare eligible, you must contact your insurance carrier directly to change your address in its system. If your benefit Plan includes a Health Reimbursement Account (HRA), you must also contact the CenturyLink Service Center to change your address.

NOTE

Inquiring agencies will need both your Qwest and CenturyLink Company Codes to gain a complete work and salary history.

NOTE

Call the CenturyLink Service Center at 800-729-7526 and select the appropriate option(s).

Then, update your address for the following benefits (if applicable):

f 401(k) account www.wellsfargo.com/retirementplan

f Pension payments https://ctl.mypenpay.com

f Health and Welfare benefits www.centurylinkhealthandlife.com or www.centurylinkbenefits.com

To change your address for benefits

Reminders After You Leave


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✔ If You Need to File for UnemploymentBarnett Associates is CenturyLink’s unemployment vendor that handles all initial unemployment claims. If you fill out an application for unemployment benefits (either online or in person), do not use your former work address as the mailing address for CenturyLink. You must use the following address as the mailing address for CenturyLink:

Barnett Associates 61 Hilton AvenueGarden City, NY 11530516-877-2860

If you do not provide the state with the accurate company mailing address, your claim may be delayed. Barnett Associates cannot speak to individual employees regarding either a claim that was filed or a determination by any state. Any dispute on a ruling must be handled with the state directly. The paperwork you receive from the state should include the proper contact information for handling disputes.

✔ Report the Death of a Former Employee or DependentIn the event of your death or the death of a dependent, a family member should contact the CenturyLink Service Center at 800-729-7526 to report the death. Your family member will be asked to provide the deceased’s Social Security number, date of birth, date of death and family contact information.

✔ Receive Discounts on Telephone and Internet ServicesIf you are retiring from the Company, you may be eligible for a discount on your CenturyLink voice and high speed internet (HSI) services. To establish or change your employee discount for CenturyLink residential services on your primary residence located in Qwest service area, you must first complete an Employee/Retiree Concession Form and have your supervisor sign the form. You can find the form in the concession matrix on the Employee Concessions Intranet page.

f In the Qwest Territory, email [email protected] for assistance.

✔ Receive Discounts Through PerkspotCenturyLink extends Perkspot discounts to employees after they retire so they can continue to reap the discounts offered through the program.

f www.centurylink.com/employeeperks



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✔ If You're Considering Coming Back to The CompanyGenerally, former employees are considered eligible for rehire for positions at CenturyLink. Employees are not eligible for rehire if they violated the Code of Conduct, regardless of whether they were involuntarily terminated as a result or resigned during an investigation associated with a violation of the Code of Conduct.

Former employees who have voluntarily taken a distribution from the pension or 401(k) Plans will not be eligible to be considered for reemployment for six months following their last day worked.

If you are eligible for retiree health care or life insurance from the Company, refer to the applicable section below to see how your retiree benefits may be impacted.

NOTE If you had VEBA Life Insurance, that coverage will not be impacted.

If you are rehired in a status that is eligible for active benefits, you will be offered the same benefits as other similarly situated CenturyLink employees based on your employee classification. If you had retiree supplemental life insurance coverage, you will be eligible to elect active supplemental life insurance coverage. If there is a loss of supplemental life coverage between what you previously had prior to your rehire date and the amount as an active employee, you may convert the difference with Metropolitan Life Insurance Company. If you continued your supplemental life coverage through Metropolitan Life Insurance Company, you will be required to surrender this policy when you return to retiree status in order to resume your retiree supplemental life insurance coverage, if applicable.

If you return to work for a supplier on assignment to the Company, you are not eligible to continue your CenturyLink retiree health care benefits, so this means that while you are working for the supplier, your retiree health care benefits will be suspended; however, you will be offered the opportunity to continue your retiree medical and/or dental options under COBRA. Your retiree basic and supplemental life coverage, if applicable, will continue under the terms of the CenturyLink Life Insurance Plan (“the Plan”). In addition, please be advised that as a worker for a supplier or Company contractor, you are not eligible for CenturyLink active employee health care benefits. Retiree health care benefits are reinstated once your work with the supplier/contractor for the Company has ended. You will need to call the CenturyLink Service Center to get your benefits reinstated.

Once your employment or assignment ends, you may resume your retiree health care, basic and supplemental life insurance coverage, if applicable, in accordance with terms of the Plan by calling the CenturyLink Service Center at 800-729-7526. If you returned to work for a supplier on assignment to the Company, CenturyLink will validate that your assignment has ended before you will be allowed to resume your retiree health care coverage.

NOTE If you are Medicare eligible and have enrolled in an individual Medicare policy, you may need to complete a disenrollment process to be released by that carrier from the individual plan (which can take up to 60 days).

IMPORTANT:



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Use this list to get the information you need, when you need it.

If you have questions about…

Contact… At…

The latest and greatest products and services the Company offers

CenturyLink website www.centurylink.com

Anything regarding your health and life benefits —medical, dental, life insurance or specific issues regarding your benefits and to talk with a representative who can help

Health and Life Benefits website

CenturyLink Service Center

www.centurylinkhealthandlife.com or www.centurylinkbenefits.com

800-729-7526 and select the appropriate option

Your intent to retire and determine eligibility for health and welfare benefits


800-729-7526 and select the appropriate option

Requesting a retirement kit to determine your eligibility for pension benefits

myHR

or

CenturyLink Service CenterorPension website

myHR >Benefits > Retirement & Savings > Pension Plans and click on Launch Pension under Pension Planning Tools and select “I want to retire” under Quick Links

800-729-7526

www.centurylinkpension.ehr.com

Accidental Death and Dismemberment (AD&D) Insurance

Zurich American Insurance Company

866-841-4771

Perkspot Employee Discounts

Perkspot website www.centurylink.com/employeeperks

CenturyLink Union 401(k) Plan

Wells Fargo Retirement Services

877-379-0118 or www.wellsfargo.com/retirementplan

CenturyLink Employee Stock Purchase Plan (ESPP)

E*Trade 800-838-0908 or www.etrade.com

Commuter Spending Account


800-729-7526 (press the appropriate option) orwww.centurylinkhealthandlife.com or www.centurylinkbenefits.com

Employee Assistance Program (EAP)

Beacon Health Options 800-803-3737 or www.centurylink.com/EAP

More

Resources and Contact Information


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If you have questions about…

Contact… At…

Employment Verification Verify Job System(VJS)

800-800-4857 or www.vjsus.com, use CenturyLink code 8907 and Qwest code 7300

Flexible Spending Accounts (FSAs)

UnitedHealthcare 877-311-7849 or www.myuhc.com

Health Savings Accounts (HSAs)

Optum Bank www.optumbank.com

Life Insurance CenturyLink Service Center


Medicare Enrollment OneExchange 888-825-4252

Payroll* Email: [email protected]

Partners in Education Tuition program for Separated Employees

EdAssist 800-729-7526 or www.centurylink.com/mytuition

Sales Compensation Sales Compensation 866-249-0019 or send an email to [email protected]

Severance Plan CenturyLink Service Center


Stock Options and Restricted Stock Awards

E*Trade

Stock Plan Administrator

800-838-0908 or www.etrade.com

888-261-5796 or send an email to [email protected]

Restricted Stocks vested prior to 11/15/2012

Morgan Stanley 800-367-4777

Telephone Concessions Qwest Territory

CenturyTel/Embarq Territory

800-244-1111

800-201-4099

Voluntary Lifestyle Benefits CenturyLink Lifestyle Benefits Customer Service

800-380-0378www.centurylink.com/voluntarylifestylebenefits

Continued from previous page

* Do not contact Payroll for premium-related questions. Please contact the CenturyLink Service Center.


http://www.centurylink.com/voluntarylifestylebenefits


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All other HR Topics7

Once you’ve made a selection, follow the automated prompts for each selection.

Call the CenturyLink Service Center at 1-800-729-7526 and select from the following MENU OPTIONS:

Health & Welfare benefits, Voluntary Lifestyle benefits, Well-Connected program

Health & Welfare benefits, Voluntary Lifestyle benefits, Well-Connected program

Former employee, retired employee, or their dependent

1 1 1

401(k) & Employee Stock Purchase Plan

401(k) & Employee Stock Purchase Plan

Current employee or their dependent2 2 2

Pension information Pension information3 3

Disability Benefits, Leaves, Worker’s Compensation

Disability Benefits, Worker’s Compensation4 4

Tuition Assistance Tuition Assistance

Payroll, Stock Options, Employee Discounts

Payroll, Stock Options, Employee Discounts

Integrity Hotline

5 5

6 6

7

All other HR Topics8

CURRENT EMPLOYEES

FORMER EMPLOYEES

TO REPORT A DEATH1 2 3

For most options, you can press * to repeat the current menu or # to return to the previous menu.

Here’s a tip:

CENTURYLINK SERVICE CENTER MENUYour one-stop number for HR 1-800-729-7526



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To review the Legal and Required Notices, please refer to the General Summary Plan Description located on myHR or the CenturyLink Service Center website for more information. This includes important information you should consider regarding your benefits such as: Health Insurance and Accountability Act (HIPAA); Premium Assistance Under Medicaid and the Children’s Health Insurance Program (CHIP); and Continuation of Coverage Through COBRA, etc. You can also request a paper copy by calling the CenturyLink Service Center at 800-729-7526.

Company Reserved RightsThis document summarizes certain provisions of the CenturyLink Health Care Plan, the Qwest Pension Component of the CenturyLink Combined Pension Plan, the CenturyLink Union 401(k) Plan, the CenturyLink Retiree and Inactive Health Care Plan, the CenturyLink Disability Plan, and the CenturyLink Life Insurance Plan (collectively referred to as “the Plan”). For specific employee benefit Plan information, refer to the respective official Plan Documents, including the applicable Summary Plan Description and Summaries of Material Modifications, if any. If there is any conflict between the terms of the official Plan Documents and this document, the terms of the official Plan Documents will govern. The Plan Administrator has the authority, discretion and the right to interpret and resolve any ambiguities in the Plan or any document relating to the Plan, to supply omissions and resolve conflicts. Benefits, and contribution obligations, if any, are determined by CenturyLink in its sole discretion. While the Plan has processes in place to prevent errors and mistakes, if a clerical error or mistake happens (however occurring) such error or mistake does not create a right to a Benefit or level of contribution rate under the Plan. You have an obligation to correct any errors or omissions that come to your attention by calling the CenturyLink Service Center to correct the error or omission.

The Plan Administrator may adopt, at any time, rules and procedures that it determines to be necessary or desirable with respect to the operation of the Plan. CenturyLink reserves the right to amend or terminate any or all of the Plans and any or all Benefits provided and to change costs—with respect to all classes of Participants, retired or otherwise—and their beneficiaries, without prior notice to or consultation with any Participants and beneficiaries, subject to applicable law, collective bargaining (if applicable) and the terms of the respective, applicable official Plan Documents.

Coverage Is Not AdviceHealth Plan coverage is not health care advice. Please keep in mind that the sole purpose of the Health Care Plan is to provide payment for certain eligible health care expenses—not to guide or direct the course of treatment for any employee, retiree or eligible dependent. If your health care provider recommends a course of treatment, be sure to check with the Health Care Plan to determine whether or not that course of treatment is covered under the Health Care Plan. However, only you and your health care provider can decide what the right health care decision is for you. Decisions by a claims administrator or the Plan Administrator are solely decisions with respect to Health Care Plan coverage and do not constitute health care recommendations or advice.

Legal and Required Notices

Date revised: May 2017

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