in the Classroom

Communication

in the Workplace

Written • Reports• Memos• Emails• Forms• Letters• Faxes

Types of Communication

Oral• Phone calls• Discussions• Presentations• Interviews

Types of Communication

Media• Slide shows• Photographs• Drawings• Videos• AudioCombinations of oral, written, and media

Types of Communication

Prepare!• Know your audience• Know your subject matter• Use the best delivery method

Effective Communications

Verbal Signals• Speech patterns• Accents• Dialects• Vocabulary• Acronyms

Verbal and Nonverbal Signals

Nonverbal Signals• Gestures• Body language• Emoticons or “smileys”• Eye contact• Dress

Our Worlds

• Cooperative or Competitive?• Assertive or Meek?• Individual or Team-focused?• Optimistic or Pessimistic?• Energetic or Apathetic?

Communication Styles

• Conflict is a normal part of the workplace.• Effects of emotions and nonverbal signals• Can you control nonverbal communications?• What does professionally

handled conflict look like?

Resolving Conflicts

• Tech Support calls• Customer Complaints• Telemarketing calls• Medical Lab Report

Listening Hearing

• Who is the main audience? Is there a secondary audience?

• What is desired outcome? • What information is needed?• Use PowerPoint, flip-chart, or handouts?• Use multimedia—video, audio?• Plan B: what if the computer/projector fails?

Preparing for a Presentation

• Introduce yourself, welcome the listeners.• Introduce the subject/topic.• Deliver the body of the presentation,

according to your plan.• Deliver a closing

or summary.• Optional: Q&A

Delivering a Presentation