In-flight Service - Cabin Crew Training Course
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Onboard service or In-flight service
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Onboard Service by Esatur - Cabin Crew Training Course
Transcript of In-flight Service - Cabin Crew Training Course
Onboard
service
or
In-flight
service
What type of flights are there?
Types of flights
Domestic
International
Types of flights
Short-haul (less than 3 hrs.)
Mid-haul (less than 6 hrs.)
Long-haul (more than 6 hrs.)
Ultra long-haul (more than 12 hrs.)
Scheduled
Charter
Ad-hoc
Commercial
Military
EXERCISE
What type of factors can affect
the in-flight service?
In-flight Service
Flight Time
Time of Day
Longhaul / Shorthaul
Type of Passengers (Pax profile)
Type of Flight – Scheduled / Charter
Turbulence
Factors affecting the in-flight service
EXERCISE
List the order of service of products
typically given to passengers in a typical
mid-haul / long-haul flight?
Types of flights
Small Warm/Hot/Cold towels
Typical mid-haul order of service
During pax boarding
Complimentary juice / glass of bubbly
Typical mid-haul order of service
During pax boarding
Complementary Newspapers & Magazines
Typical mid-haul order of service
During pax boarding
Menu Cards
Typical mid-haul order of service
During pax boarding
Pax Comfort Kits / Complementary Headsets (IFE if applicable) / Colouring books (kids)
Typical long-haul order of service
With
our
compliments
Drinks (including or excluding champagne)
Typical mid-haul order of service
In-flight
Meal (Breakfast, Lunch or Dinner)
Typical long-haul order of service (cont´d)
2 x T & C (Tea & Coffee) + Cake service
Typical long-haul order of service (cont´d)
Hot towel
Typical long-haul order of service (cont´d)
Complementary Playing Cards / Aircraft models (children)
Typical long-haul order of service (cont´d)
In-flight Sales or Duty Free
2nd Drinks
Meal (Breakfast, Lunch or Dinner)
2 x T & C (Tea & Coffee)
Hot towel
Typical long-haul order of service (cont´d)
Liqueur service
Typical long-haul order of service (cont´d)
Charity collection
Typical long-haul order of service (cont´d)
Final Clear in service
Typical long-haul order of service (cont´d)
Polaroid memento
How would you offer a drink
to a passenger?
Would you like anything from the bar Sir/Madam?
Do you care for a drink Sir/Madam?
Would you like something to drink Sir/Madam?
EXERCISE
What type of products would
you find in an aircraft bar
trolley?
Drinks Service
Drinks Service
Alcoholic miniatures
Whiskey
Vodka
Gin
Bailey´s
Rum
Drinks Service
Soft drinks:
Coke
Lemonade
Orange Fanta
Orange Tango
Bitter lemon
Tonic water
Water (still or fizzy)
Juices (apple, orange,
pineapple, peach)
Drinks Service
Wine/Beer
Champagne
Coffee/tea/hot chocolate
Sandwiches, crisps
kit kats, muffins
Biscuits
Cups of soup
Duty Free / In-flight Sales
EXERCISE
What type of products would
you find in a duty free
trolley?
Duty Free / In-flight Sales
Alcohol
Cigarettes
Perfumes
Watches
Gadgets
Sunglasses
Model aircrafts
Toys
Jewellery
Leather wallet/purse
Onboard
Catering
Comida de
a bordo
Galley
Lay-Ups
Hotbits/Entrées
Roll Mats
Trolley
Trolley Top
Canister
Oven Rack
Buffer
Drystores
Bar Box
Lembits
Dead head
equipment
Catering language
EXERCISE
Let´s talk about
the onboard menu
In-flight menu
EXERCISE
What type of onboard meals are there?
Types of meals
Types of meals
Pannini Hot Snack -SNK
Types of meals
Hot breakfast - HBF Hot lunch/dinner - HLD
Types of meals
Vegan - VGML Vegetarian - VLML
Types of meals
Kosher - KSML Muslim - MOML Hindu - HNML
Types of meals
Kids meal - CHML
Types of (special) meals (medical reasons)
Diabetic - DBML
Low Cholesterol - LCML
Fat Free - FFML
Gluten Free - GFML
Low Salt - LSML
ANY QUESTIONS?Please feel free to Skype me or e-mail me
Onboard
service
or
In-flight
service
