In Context: Case Studies in Integrated Physical and Virtual Library Service Design
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In Context: Case Studies in Integrated Physical and Virtual Library Service Design Jason Casden North Carolina State University Libraries Elsevier - 14 th Annual Digital Libraries Symposium January 21, 2012
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Presented at the 14th Annual Digital Libraries Symposium at ALA Midwinter on January 21, 2012.
Transcript of In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual
Library Service Design
Jason Casden
North Carolina State University Libraries Elsevier - 14th Annual Digital Libraries Symposium
January 21, 2012
Outline
• Overview • Three projects at NCSU Libraries – Library Course Tools – WolfWalk – Suma
• What’s around the corner?
"Discovery happens elsewhere"
Lorcan Dempsey's argument applies to physical spaces just as it does to the web.
h"p://orweblog.oclc.org/archives/001430.html
Integration
1. Excellent in-person services 2. Excellent online services 3. It’s time for better integration • between in-person and online services • into new contexts of use • with improved data-informed design
Library Course Tools
What is Library Course Tools?
A distillation of the most student-centric stuff the library has to offer.
Our environment
• Large institution (30,000+ students) • Many courses (6,000+ courses) • Approx. 100 librarians, 260+ total staff FTE • Moodle Learning Management System
“Improve your coursework”
• Services should reflect patron priorities • Library websites can be overwhelming for
students • “Subject guides” may be too broad
Library course pages
• Hand-authored course guides
• Assignment focused • Limited reach
Problem: limited reach
NCSU courses without course pages
Published course pages
A course view for every course
1. Offer content for ALL courses 2. Customize components as needed
Scalable reach
All courses with Library Tools page
Customized Library Tools pages
Scalable reach
All courses with Library Tools page
Customized Library Tools pages
Scalable reach
All courses with Library Tools page
Customized Library Tools pages
Course customization
Curriculum customization
Discipline customization
Generic content
Library Course Tools Moodle Block for Registration & Records Course
Moodle Block for Playspace or off-model courses
Usage by semester
Usage by curriculum
Usage by widget
Collaboration is key
• Subject specialist librarians • Software developers • User experience specialists • Campus partners • Students • Faculty
Lessons learned
• Support different levels of customization • Leverage existing data sources • Design for reuse • Build outside of Learning Management
Systems and integrate
WolfWalk
WolfWalk
Make it easy for the NC State campus community to learn about the history of campus
while on campus.
Todd Kosmerick and Adam Berenbak, NCSU Libraries
WolfWalk
• Launched 2010 • Major update June 2011
• 3 flavors – Web App – iPhone/iPod Touch – iPad
• 1000+ images
Usage
Suma
Suma
Replace and dramatically improve the entire workflow for collecting and analyzing data about the use
of physical spaces.
Illustration by Joyce Chapman
Staff as sensors
Joyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
What is the system?
What is the system?
What is the system?
What is the system?
What is the data?
What are we trying to replace?
CC BY-NC-ND 2.0. Dipesh Soneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/
…and it’s Open Source.
…in summary
Blending
Designing tighter integration between virtual and physical services is obviously a good idea.
Blending
...but we should be prepared for an increase in project complexity.
Some complicating factors
• Hidden costs of broader collaboration • Competing priorities • Working with legacy systems • Making smart use of emerging technology
What's coming?
• James B. Hunt, Jr. Library • Roving reference • More uniform data collection and analysis • Targeted and experimental space and service
design
Wireframe created by Adam Rogers, NCSU Libraries.
Library Course Tools Credits
• The project team – Kim Duckett – Jason Casden – Tito Sierra – Andreas Orphanides – Joseph Ryan
WolfWalk Credits
• The project team – Tito Sierra – Jason Casden – Cory Lown – Steven Morris – Markus Wust – Brian Dietz – Todd Kosmerick – Joseph Ryan
Suma Credits
• The project team – Jason Casden – Rob Rucker – Joyce Chapman – Eric McEachern – Rusty Earl
Project links
• Library Course Tools www.lib.ncsu.edu/dli/projects/courseviews
• WolfWalk
m.lib.ncsu.edu/wolfwalk • Suma
www.lib.ncsu.edu/dli/projects/spaceassesstool
