IMS Sample Latest 27May16

8/16/2019 IMS Sample Latest 27May16

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Administration Services


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Administration Services

AdministrationServices

Network Administration

Database Administration

Storage Administration

Configuration Management

Messaging Administration

Mainframe Administration

Enterprise ManagementSystems

Server Administration

Others

Confguration & management in a distributedenvironment

Multi thousands o databases

Managing the administration o !brid storageenvironments li"e# Multi hundreds o $era datastorages

Management o various environments %ithconfguration Management tools li"e SMS A'

()*S CC+C, Star team etcConfguration & management o distributedh!brid Messaging environment -

.nstallation confguration )er ormance tuning)roactive er ormance management o variousenvironment

0sage o various industr! standards tools ormanagement o h!brid .$ environments-

Managing the administration o various serveradministrations

Su ort and maintenance o variousenvironments across domains li"e 'es"to

su ort account admin eb servers-


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Service * erings

Over 12 years of cumulativeexperience in infrastructuremanagementAn 2 ! team supporting KM ITinfrastructure internallyFailsafe communication networkState of t e art !iverseinfrastructureMetrics" S#A !riven performanceStrong $acken! support for allt e a$ove services provi!e! foraroun! internal 1%&&&' glo$alusersOptimum s ore resourceallocation(isaster recovery an! $usinesscontinuityInternal training" certification forcapa$ility $uil!ing

"E# ENA$%E&S


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)ro3ect Consultanc! Services

'ro(ectConsu)tancy

Services

*+*% , *+SM Consu)ting

C)ient System Dep)oyment

Operating System Design andDep)oyment

Messaging Design andDep)oyment

Data Center Design Consu)ting

Storage Design and Dep)oyment

Security Design and Dep)oyment

Network Design and Dep)oyment

*+ *nfrastructure Assessment

Conso)idation and -irtua)i.ation

Mostly onsite centricInvolves senior tec nical resources )team of * FT+,s-S ort term ). %/0 mont s- !urationOne time activity

e uires mature customer 3 ven!or partners ip relationA!!itional focus on en ancing value of services to strategiccustomers t roug au!its4reviews

"ey /actors

All of KM,s infrastructure an! facilities are conceptuali5e!"!esigne! an! implemente! in/ ouse" wit out externalconsultancy" we ave t e experience an! know/ ow

"now)edge Matri0 Enab)ers

1 Current /ocus

1 /uture Capabi)ities

1 Others


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Monitoring and el des" Services

System Monitoring "now)edge Matri0 Enab)ers

6roactively informs users a$outunsc e!ule! !owntime" systemunavaila$ility

eceives calls from users" an! takesowners ip of ticket resolutionFollow t e sun coverageFlexi$le to use ot er customer specifictools )6eregrine" Merlin-7ot #1 an! #2In!ustry stan!ar! tools 8 96/Open:iew";oncor!e" e9ealt " < ats=p >ol!" 7M;6atrol" ;A =nicenter" ;isco


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&ich E0perience

4no%ledge Matri .n rastructure Services + 4e! Strengths

Cost &eduction

'roactiveMonitoring

23040567Coverage

&esi)ient Network

Me as $een provi!ing clients wit en!/to/en! infrastructure servicesfor more t an 12 years?


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A $len! of ons ore an! offs ore !elivery8


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Service Strateg!

Source8 Mo!ifie! from a @ASS;OM report?


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Typical +ngagement Mo!el B Team Structure

.S Manager

.$ $eam

* shore Account Manager

'irectors / SeniorManagement ertical ead

(lobal 0ser8ase

*nsiteAccountManager

$echnicalArchitecture

(rou

.n rastructure)ractice

Support Groups

) 9 ClientManagement

,ualit!Assurance

$eam

(lobal .$ in rateam

*nsite $eam

Client KM

KM FFSHORE TEAMClient / KM ONSITE TEAM

,ualit! /)rocess $eam


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: ecution A roach

Environment Setupand Ownership

ands onShadow Support

System Study andOnsite +ransition

Due Di)igenceand So8

Engagement$egins

'rimary Contact

Service S%As atSteady State

Offshore 'ro(ect

ManagementCustomer

OnsiteAccount

Management


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'eliver! : cellence• $ransition : cellence 'uring incubation;•


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Solution 8enefts

• Cost 8enefts due to onsite+o shore model – 0 to ?@ reduction in *):B – Additional unds can be invested in core business activities

'ro(ect Management• Focus on core $usiness• 6roper utili5ation of core tec nical team• Faster resource amp =p B amp !own

'rocess *mprovement• @o single point of failures

;ross training of resources to fill gaps•

6roper tec nical !ocumentation t roug KMSetain knowle!ge wit in client teams• Stan!ar!i5ation of ;o!e

+asy Maintaina$ility of ApplicationScala$ility

IMS Sample Latest 27May16

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