Improving Your Resume

Human Services Practicum

Hard Skills vs. Soft Skills

• Hard Skills– Skills that can be observed, measured or trained

to do– Computer Skills, Cashier Tasks, Math, Financial

Procedures• Soft Skills– “People skills” what your parent, friends, teachers

say about you– Enthusiastic, Honest, Mature, Dependable

Job Description & Tasks• • Greet customers as they arrive at

the store and provide them with information about products and/or services

• • Respond to customers’ complaints and resolve their issues

• • Identify prices of goods using memory or scanner

• • Enter transactions in the cash register and provide customers with the total bill

• • Sort and count currency and coins• • Issue receipts and change to

customers• • Count money at the end and

beginning of each shift

• Ensure management of daily cash accounts

• • Maintain periodic transaction reports

• • Ensure maintenance of check out areas

• • Resolve customer complaints in a proactive manner

• • Open and close tills• • Train other staff members to work

as cashier• • Maintain knowledge of store

inventory and sales activities• • Keep the work area tidy and clean

Job Descriptors & Tasks

• Assisted with…• Responded to…• Responsible for…• Worked … • Created …• Maintained …

Skills/Interests• Microsoft Office• Basic knowledge of Macintosh software• Basic knowledge of PC software• Answering phones• Customer Service • Use a cash register to process various transactions

• Enjoy contributing to a team effort• Willing to learn and accept constructive criticism• Highly motivated for career advancement• Maintain effective communication • Solve problems• Plan, organize and prioritize multiple tasks and projects

Extracurricular

• Clubs• Organizations• Volunteering• Church• Anything where you worked but didn’t get

paid• Don’t ever say nothing!!

Goals

• I plan to attend ________ School and major in ______. Upon graduation, I plan to obtain a job as a ________________

References & Other thoughts

• Be sure your references know that you are placing them on your resume

• Add your ACT score if it’s something your proud of

• Your resume should be your BEST • Only highlight the best things you have to

offer.