Improving velocity through better communication
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Transcript of Improving velocity through better communication
Peet DennyLV= Principal Architect
Velocity Through More Effective
Communicationor ‘How To Make More Awesome In Less Time’
Velocity The ability to turn ideas and funding into reality
at speed
Ideation Funding DesignBuild& Test
Ship Value
Traditional Delivery Pipeline
Many months or years
*Simplified and exaggerated
The Greatest Risk To The Project: It Won’t Ship
You’re Building The Wrong Thing:
• Working on incorrect assumptions
• Don’t understand the customer
• Don’t understand the business stakeholders
• Haven’t considered all of the constraints
• Tricky non-essentials crowd out the MVP
http://amzn.to/1lpAYsZ
Ideation
Funding
Design
BuildShip
Value
Learn
A Few Weeks
Daily Team Interactions
Iterative Delivery Pipeline
How Do We Incentivize Our Teams?
Dev: Incentivized for change
Ops: Incentivized for stability
The Wall Between Departments7
Don’t Underestimate the Beer Effect
Improving Quality Of Communication
Create a safe environment for people to communicate It’s OK to fail and learn
Creating a culture where sharing information
(even about negative things) is desirable
Design and code out in the open Design in confluence – early visibility invites
critique GDS publish most code to public Github
Willingness To Speak About Failure Improves Safety
Gladwell’s Ethnic Theory of Plane Crashes
http://on.wsj.com/19NpHdp
Westrum’s “Three Cultures Model”
Pathological(Power-oriented)
Bureaucratic(Rule-oriented)
Generative(Performance-
oriented)
Low cooperation Modest cooperation High cooperation
Messengers shot Messengers neglected Messengers trained
Responsibilities shirked Narrow responsibilities Risks are shared
Bridging discouraged Bridging tolerated Bridging encouraged
Failure leads to scapegoating Failure leads to justice Failure leads to inquiry
Novelty crushed Novelty leads to problems Novelty implemented
From ‘a typology of organizational cultures’ published in the British Medical Journalhttp://bit.ly/1RfpYuw
The Retrospective Prime Directive
Regardless of what we discover, we understand and truly believe
that everyone did the best job they could given what they knew at the time,
their skills and abilities, the resources available, and the situation at hand
Re-cap
Improve FREQUENCY of communication
Improve QUALITY of communication
Go FASTER over the long term
@peetdenny