Improving Training Outcomes
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Transcript of Improving Training Outcomes
IMPROVING TRAINING OUTCOMES
I’m your friend Allan
Friends – 2 million
IMPROVING TRAINING OUTCOMES
Before AfterDuring
Learning, Education and Training Professionals Group
What is the most common reason for
training failures?
What is the most common reason for training Failures? (357 votes)
Inadequate subject matter knowledge
Inadequate needs assessment
Poor design
Poor delivery
Insufficient measurement metrics
53%
13%
16%
11%
7%
What is the most common reason for training Failures? (152 reasons)
Learner not supported
Inadequate needs assessment
Organisation culture not supportive
Learner not motivated
Training material does not meet needs
Inadequate trainer skills
13%12%9%
27%
9%7%
Before After
Support the learner
During
Support the learner
coaching
e-learning
forumscheck sheets
equipment
follow up
Support the learner
coaching Joyce and Showers study 1980s - Teacher skills
Given Theory 10%+ Demonstration 13%+ Practice 16%+ Feedback 19%+ Coaching 71%
Success in implementing new teaching skills
Support the learner
Meeting Course Coaching Review
coaching
Support the learner
coaching InstructionsIn your groups, design a one page form that could be used by a manager or supervisor to -1. Discuss expectations prior to
attending a course2. Plan and record coaching
sessions after the course3. Record the final outcome of the
training
Support the learner
forums
Support the learner
e-learning
Before AfterDuring
Do a needs analysis
Analyse needs
Develop Solutions
Implement solution
Evaluate
Do a needs analysis
Training cycle
What will give rise to moving and handling training needs?
Brainstorm and discuss in groups
Do a needs analysis
Analyse needs
What skills to achieve objectives? New equipment
or processes?
Problems?Quality, customer complaints, waste, safety
Changes to legislation?
Performance reviews
Before After
Develop a supportive Organisation culture
During
What is the result of a non supportive culture?
Develop a supportive Organisation culture
Develop a supportive Organisation culture
• L&D represented at top• Tireless champion• Include L&D in Org’s Objectives• Include L&D in managers job
descriptions and reviews• Training must make a difference &
be seen to make a difference
How?
Before After
Develop a supportive Organisation culture
During
Support the learner
Do a needs analysis
Before After
Develop learner buy-in to training
During
Develop learner buy-in to training
I don’t have the time
I already know that stuff
Its not relevant
Why me?
Develop learner buy-in to training
BeforeDuring
After
Develop learner buy-in to training
Before Make sure training arises from identified need
Manager/supervisor meets with delegate
Trainer makes contact with delegate
Develop learner buy-in to training
During Trainer develops rapport
Objectives and WIIFM at start
Trainer makes use of adult learning principles
Develop learner buy-in to training
After Coaching and support
Follow up with supervisor
Provide resources
Before After
Review training material
During
Analyse needs
Develop Solutions
Implement solution
Evaluate
Review training material
Review training material
Evaluate
Before AfterDuring
Develop the trainer
Develop the trainer
Unconsciously Incompetent
Unconsciously Competent
ConsciouslyCompetent
Consciously Incompetent
Subject matter expert
Novice
Develop the trainer
Unconsciously Incompetent
Unconsciously Competent
ConsciouslyCompetent
Consciously Incompetent
TRAINER
Conscious of their Unconscious Competence
Develop the trainer
content(what)
process(how)
lesson plan
Develop the trainer
Tell
TIPS
Instruct Practice Support
1 32 4
Develop the trainer
Be aware of ‘Cognitive Overload’
Develop the trainer
YELLOW BLUE ORANGEBLACK RED GREENPURPLE YELLOW REDORANGE GREEN BLACKBLUE RED PURPLEGREEN BLUE ORANGE
Develop the trainer
Learning styles?
VAKHoney and MumfordKolb4MatMultiple intelligences
Develop the trainer
Adult Learners 101
What is the most common reason for training Failures? (152 reasons)
Learner not supported
Inadequate needs assessment
Organisation culture not supportive
Learner not motivated
Training material does not meet needs
Inadequate trainer skills
13%12%9%
27%
9%7%
Before After
Support the learner
During
Do a needs analysis
Develop a supportive Organisation culture
Develop learner buy-in to training
Develop the trainer
Review the training material
IMPROVING TRAINING OUTCOMES
Allan Skinner