Improving The patient experience
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Improving The patient experience Dr. Patrick J. Crocker, MS, DO, FACEP Director of Best Practice Development And your own experience too!
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Improving The patient experience. Dr. Patrick J. Crocker, MS, DO, FACEP Director of Best Practice Development And your own experience too!. The Patient Experience. This review contains: Pre-Review Questions with answers and discussion Executive Summary of key learning elements - PowerPoint PPT Presentation
Transcript of Improving The patient experience
Improving The patient experience
Improving The patient experienceDr. Patrick J. Crocker, MS, DO, FACEPDirector of Best Practice Development
And your own experience too!
The Patient ExperienceThis review contains:Pre-Review Questions with answers and discussionExecutive Summary of key learning elementsAssembled EXAMPLE guidelines for your departmentRisk Management PitfallsAdditional Educational Resource linksPre-Review QuestionsQ. 1. HCAHPS is a new CMS tool that will:
A. Be just another temporary CMS headacheB. Encumber a physicians decision making even further and decrease job satisfactionC. Drive hospital administrators and hospital staff toward improving new quality measures
Pre-review questionsQ. 2. Human to Human communication is based on the content of spoken words to what percent:
A. 90% B. 75%C. 50%D.
