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Improving the National Telehealth Landscape
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National E-Health Transition Authority
www.nehta.gov.au
1
Improving the National
Telehealth Landscape
21 March 2013
Dr Mukesh Haikerwal
NEHTA Clinical Lead
The National E-Health Transition Authority
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National E-Health Transition Authority
www.nehta.gov.au
22 National E-Health Transition Authority
www.nehta.gov.au
�General Medical Practitioner
�Head Clinical Leadership, Engagement Unit & Clinical Safety: NeHTA,
�Professorial Fellow, Flinders University, Adelaide
�Chair of Council, World Medical Association
�Broadband Champion (DBCDE)
�Chair beyondblue Doctors Mental Health Programme
�19th President, Australian Medical Association
�Ex-Commissioner, National Health & Hospitals Reform Commission
�CSIRO / Australian E-Health Research Centre: RIAC
�Brain Injury Australia: Board Member
Mukesh Haikerwal AO
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3 National E-Health Transition Authority
www.nehta.gov.au
NEHTA’s purpose
Lead the uptake of eHealth systems of national
significance; and coordinate the progression and
accelerate the adoption of eHealth by delivering
urgently needed integration infrastructure and
standards for health information.
eDiagnostics eDischarge eReferral eMedicationsTerminology
Secure
MessagingIdentifiers Authentication
Priority eHealth Solutions eHealth Foundation Services
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4 National E-Health Transition Authority
www.nehta.gov.au
Work Programme 2013-14
o Continue to drive the national adoption and uptake of eHealth and support the Australian health sector’s transition to the effective use of eHealth.
o Building on the progress achieved to date with the lead eHealth sites we will focus on driving take-up and transitioning the sites to national adoption.
o Further enable the improved continuity and coordination of care; medications management; and the use of diagnostic information to enhance specifications and standards development.
TELEHEALTH is not on the programme but there is knowledge hat we must work with this technology, integrate it with the eHealth build, leverage from it and provide eHealth collateral to Telehealth.
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5 National E-Health Transition Authority
www.nehta.gov.au5
• Every year Australians have an average
of 22 interactions with the health
system, including:
� 4 visits to a GP
� 12 prescriptions
� 3 visits to a specialist.
• Most of the information from these visits
is currently held in paper-based records
in separate locations. Most of these
records are not shared electronically.
Why do we need an eHealthrecord system?
Approximately 13% of
health provider
consultations have missing
information
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6 National E-Health Transition Authority
www.nehta.gov.au6
• By 31/12/2012:
Australians had: 61,000 interactions
using the MBS for Tele-health system,
including:
� 7200 Practitioners
� 28000 Patients involved
• MBS Settings changed
• On-going Telehealth by States non-MBS
• Opportunity to enhance Patient Journey
Using Telehealth: supported by the eHealth record system?
The PCEHR with Telehealth
settings has the benefits of
enhanced patient care with
better information during
the consultation.
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7 National E-Health Transition Authority
www.nehta.gov.au
Australia geosciences map
Telehealth: the challenge for Health Care
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8 National E-Health Transition Authority
www.nehta.gov.au
Royal Flying Doctor Service: iconic Telemedicine
Using Telehealth: not so new? Iconic Health Care
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9 National E-Health Transition Authority
www.nehta.gov.au
Royal Flying Doctor Service: iconic Telemedicine
Using Telehealth: not so new? Iconic Health Care
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10 National E-Health Transition Authority
www.nehta.gov.au
Royal Flying Doctor Service: iconic Telemedicine
Using Telehealth: not so new? Iconic Health Care
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11 National E-Health Transition Authority
www.nehta.gov.au
Royal Flying Doctor Service: iconic Telemedicine
Using Telehealth: not so new? Iconic Health Care
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12 National E-Health Transition Authority
www.nehta.gov.au
Royal Flying Doctor Service: iconic Telemedicine
Using Telehealth: not so new? Iconic Health Care
Mt. Isa 2 weeks ago!
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13 National E-Health Transition Authority
www.nehta.gov.au
Royal Flying Doctor Service: iconic Telemedicine
Using Telehealth: not so new? Iconic Health Care
Mt. Isa 2 weeks ago!
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14 National E-Health Transition Authority
www.nehta.gov.au
Royal Flying Doctor Service: iconic Telemedicine
Using Telehealth: not so new? Iconic Health Care
Mt. Isa 2 weeks ago!
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15 National E-Health Transition Authority
www.nehta.gov.au
The National Broadband
Network: NBN
Debate about need for good broadband access
Broadband for health: internet to GP & Pharmacy
Speed: 1Gb/S Fibre 25Mb/s Satellite / Fixed Wireless
BB to ALL Homes and Businesses:
optic fibre (93%)
fixed wireless and
next-generation satellite
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16 National E-Health Transition Authority
www.nehta.gov.au
The NBN: National Digital
Economy Strategy
The Strategy’s eight goals aim to:
• increase Australian households’ online participation
• increase Australian business’ and not-for-profit
organisations’ online engagement
• smartly manage our environment
• improve health and aged care
• expand online education
• increase teleworking
• improved online government service delivery and
engagement
• increase digital engagement in regional Australia.
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17 National E-Health Transition Authority
www.nehta.gov.au
Availability
Now?
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18 National E-Health Transition Authority
www.nehta.gov.au
Telehealth in Remote areas
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19 National E-Health Transition Authority
www.nehta.gov.au
19 National E-Health Transition Authority
www.nehta.gov.au
Telehealth: exposing the possibility
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20 National E-Health Transition Authority
www.nehta.gov.au
Telehealth in Australia
Focus has been on:
Face to face video consultation
Dealing with issues associated with geography
Access to specialist care
Distance support of local practitioners to deliver
care locally, minimise travel for ALL
Store and Forward technology
Increasing interest in:
Home monitoring
Home rehabilitation
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21 National E-Health Transition Authority
www.nehta.gov.au
Regional telehealth program links to:
GPs
Specialists
Aged care
Access to any kind of care
Telehealth being used in settings from acute care
to aged care
Telehealth in Europe
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22 National E-Health Transition Authority
www.nehta.gov.au
Long term conditions: monitoring - , focus on chronic conditions (e.g. Diabetes COPD Heart Diseases)
Telehealth in Europe
In Europe the focus is on
improved management of long
term conditions, providing
access to care.
Geography makes easy to
understand the different emphasis
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23 National E-Health Transition Authority
www.nehta.gov.au
UK Whole System Demonstrator (WSD) Results
Telehealth in the UK is typically remote monitoring rather than Face to Face consultation
Headline significant enough to persuade the UK to invest in the technology.
6,191 people in 238 GP practices and was the largest of its kind in the world so far
Kent, Cornwall and Newham (London): 45% reduction in mortality
(equating to 120 surviving where they may not have if no such care )
Significant reductions in:
Emergency admissions : 21%,
Planned hospital admissions: 24%
Visits to A&E: 15%
Days in hospital: 14%
Tariff costs for treatment: 8%
Focused on the long-term conditions diabetes, chronic obstructive pulmonary disease and
coronary heart disease”.
Telehealth in Europe
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24 National E-Health Transition Authority
www.nehta.gov.au
28 August 2012 Rebecca Todd
Telestroke service in Lancashire and Cumbria:
343 advice calls
319 telestroke assessments
131 patients being thrombolysed
Estimated 40 more patients to make a full
recovery from a stroke with no lasting disability or
brain damage
30 fewer people will require full-time care
The service was estimated to save £7m: on track!
Prisons example is a good one to quote.
Guys at Airedale in Yorkshire supporting Prisons all over the UK.
Telehealth in Europe
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25 National E-Health Transition Authority
www.nehta.gov.au
North Pole View
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26 National E-Health Transition Authority
www.nehta.gov.au
Western Europe
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27 National E-Health Transition Authority
www.nehta.gov.au
Africa & Europe
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28 National E-Health Transition Authority
www.nehta.gov.au
Asia & E. Europe
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29 National E-Health Transition Authority
www.nehta.gov.au
North and Central America
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30 National E-Health Transition Authority
www.nehta.gov.au
Australasia & S. E. Asia
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Video and your services
1. Video will become a bigger part of consumer
expectations and your service
2. There are big changes on the near horizon
3. Don’t spend money on infrastructure
4. Focus on how services come together & how
client & patient behaviour changing
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Value of face to face
communications
• Human communication
– establishes an inherent confidence
– a sense of the environment
– stronger commitment to actions
– a deeper level of connection between parties,
especially if they have just met
• Even silences have meaning
• Visual examination
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Organisational value
• Increased access, productivity, convenience,
service levels
• Reduced isolation, costs
• Compressed timescales
• Better use of available workforce
• Up skilling professionals and carers
• Better outcomes, through more timely access
and enhanced human communication
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WebRTC is game changing
• Web Real Time Communications (WebRTC)
• High quality, secure, multipoint video communications now function of browsers
• Highly functional, not just video
• Free, open internet standard, ratified soon
• Chrome, Firefox, IE (plugin), Android (beta)
• Mainstream support in all browsers, and mobiles + more capabilities expected by 2014
• Will be present in range of vendor solutions
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Web standards have a
profound and immediate
impact on the way we
communicate
Click a link to view
text information
Click a link to
view an image
Click a link to
watch a video
Click a link to
communicate
in real time
Click a person
to be their
friend and
exchange news
Click a service
for a video
consultation
Click a person
to send an
data
Quality video
Audio
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SE
RV
ICE
LAY
ER
Multiple health care settings and combinations of providers
Health orgs Carers EducatorsIndividualsAncillaryClinicians
MA
NA
GE
ME
NT
LAY
ER
Easy to get right service, in the right way and move between services
Service
entry
points
Planned /
unplanned
access
Call dist.
to pools of
providers
Reporting
Process
integration
support
NHSD /
PCeHR
TE
CH
NO
LOG
Y
LAY
ER
Simple, secure, high quality, ubiquitous access - no cost, accounts or downloads
Standards
based
Devices
that people
use
Real time
video /
data
MonitoringPrescribing
/ referringDiagnostic
How services come together with clients & patients
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Video and your services
1. Video will become a bigger part of consumer
expectations and your service
2. There are big changes on the near horizon
3. Don’t spend any money on infrastructure
4. Focus on how services come together and how
client expectations are changing
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38 National E-Health Transition Authority
www.nehta.gov.au
Conclusion:
• Telehealth like eHealth mHealth uHealth all are integral
to Health
• The Technologies are not the hard part: change
management is
• Significant gains are achievable in each sector, but
combined the nett value is likely considerably greater
• Deployment of these technologies are been driven by
Clinicians and Consumers
• This is about Healthcare using technology as a tool and
not technology driving health
• Sharing knowledge internationally will optimise uptake,
usage and benefit