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Improving Student Success: Researching How Students Use Electronic Library Resources
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Ethnographic and Qualitative Methods 2010
Dr. Lisa HenryAnthropology DepartmentUniversity of North Texas
Research Conducted for the UNT Libraries
Improving Student Success:Researching How Students
Use Electronic Library Resources
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2UNT Libraries
Research Goal
To investigate how students at the University of North Texas use electronic library services.
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3UNT Libraries
Major Research Questions1. To create a profile of the typical library user, including student
career, external obligations, work style, and technology use.
2. To investigate students’ knowledge of and learning about electronic library services.
3. To investigate students’ behaviors regarding electronic library services.
4. To investigate students’ needs regarding electronic library services.
5. To investigate students’ preferences regarding electronic library services.
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4UNT Libraries
Research Population
UNT Students
Data Collection10 observations20 interviews5 focus groups
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UNT Libraries
Demographic Profile
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6UNT Libraries
Age and Gender
Over 26 26 and younger
1416
Male Female
1218
(number of students)
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7UNT Libraries
Class Level
Freshmen and sophmore Junior and senior Graduate (number of students)
3
15
12
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8UNT Libraries
Taking less than 9 hoursTaking 9 hours or more
Class Load
Taking less than 12 hoursTaking 12 hours or more
7
11
Undergraduate Students Graduate Students
3
8
(number of students)
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9UNT Libraries
Background
• Majority from Texas (22)• International students (8)• Rest from various areas and other states (3)
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10UNT Libraries
Language Profile
• Majority speak English (22)• Many speak English as a second language (8)• Wide variety of languages from Arabic to
Vietnamese
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11UNT Libraries
Cities
Majority live in Denton
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12UNT Libraries
College Profile
CASPA
CS
Busin
ess Music
Inform
ation
CVAD
Journa
lism02468
1012
10
7 6
3 1 1 1
(number of students)
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13UNT Libraries
Disability
• Majority reported no disabilities• 3 out of 24 (12.5%) had disabilities
• ADHD, Dyslexia, Vision Problems and others
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14UNT Libraries
Outside of School Obligations
12
9
Work Profile
Works 20 hours or less a weekWorks more than 20 hours a week 1
7
10
Family Profile
No family require-mentsFamily re-quirements
(number of students)
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15UNT Libraries
Personal Resources
15
5
Adequate Resources
YesNo
(number of students)
• PC laptop 21• Printer 17• PC desktop 14• Smart phones 2
• 12 People talked about using the UNT computers and printers
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16UNT Libraries
Preferred Resources
Preferred resources to conduct online research
• Laptop • Desktop • Kindle • I-Pad
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17UNT Libraries
Preferred Browsers
Internet Explorer
FireFox Google Chrome Safari0123456789
8
54
3
(number of students)
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18UNT Libraries
Preferred Time of Day
Night Morning Afternoon All day Evening Midday0
1
2
3
4
5
6
7
65
4
3
21
(number of students)
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19UNT Libraries
Work Environment Preference
1. Work at Home2. General Access Labs 2. Work Offices3. School Library
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UNT Libraries
Student Experience with Online Research
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21UNT Libraries
Experience & Skill Level
1010High Expe-rience
Low Expe-rience
5
15
Low SkillHigh Skill
(number of students)
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22UNT Libraries
Experience
26 Years or Younger
Over 26 Years
0
1
2
3
4
5
6
7
5
6
3
6
Low Expe-rienceHigh Expe-rience
Female Male0123456789
10
4
2
9
5Low Expe-rienceHigh Expe-rience
(number of students)
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23UNT Libraries
Experience
Low E
xperie
nce
High E
xperie
nce02468
1012
10
4
Undergraduate Students
Undergraduate vs. Experience
Low E
xperie
nce
High E
xperie
nce0
2
4
6
8
3
7
Graduate Students
Graduate vs. Experience
(number of students)
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24UNT Libraries
Undergraduate Student’s Experience Conducting Online Research
Freshman & Sophomore
Junior & Senior01234567
34
0
6
Low ExperienceHigh Experience
(number of students)
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UNT Libraries
Knowledge of UNT Electronic Resources
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26UNT Libraries
KnowledgeE-Journals E-books Full Text Interlibrary
LoanSearch
DatabasesTheses/
Dissertation Database
85% 75% 75% 65% 65% 30%
Search DatabasesAll Undergrad Undergrad
LowerUndergrad
UpperGraduate Masters Doctorate
65% 54% 33% 60% 86% 100% 80%
(Out of 20 interviews)
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27UNT Libraries
Knowledge• E-Journals
• 33% - Lower level undergraduates• 90% - Upper level undergraduates
• ILL• 83% - Over the age of 26• 38% - 26 and under
• Theses and Dissertation Database• 71% - Graduate students • 8% - Undergraduate students
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UNT Libraries
Library Instruction
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29UNT Libraries
Library Instruction• Instruction from librarian
• 63% yes, 37% no• 73% helpful, 27% unhelpful• Criticisms
• timing, relevance, information overload• Instruction from professor
• 55% yes, 45% no• Comments
• helpful, generally quick, sometimes outside of class (one on one), more relevant to class
• Online tutorials and workshops• 37% aware, 63% unaware
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30UNT Libraries
Preferred Learning Method• Personal interactive instruction
• Course specific• Physical material for future reference
• Separate library orientation• Orientation is overwhelming• Research instruction not yet relevant
• later in semester• Field specific
• Online video instruction• Short, “how-to” videos• Relevant to certain problems
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UNT Libraries
Library News
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32UNT Libraries
Ideal Way to Get Library News
• 75% - e-mails/newsletters• Field specific• Possibly from specific department’s librarian
• Links on blackboard• Every class now has a blackboard page• Librarian contact information
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UNT Libraries
The General Research Process
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34UNT Libraries
Starting with UNT Website (4)Having a topic, assignment, or keyword
Selecting some keywords
Going to the UNT library (usually through www.unt.edu)
Selecting the resources (usually E-journals)
Selecting the database (usually EBSCOhost, ABI-Inform, and JSTOR)
Searching the general keywords
Trying other key words / databases
Going to Google / Asking ILL
Giving up
Finding a large number of resources
Narrowing down the search
Selecting / Saving / Printing
Finding Full-textNo Yes
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35UNT Libraries
Starting with Other Websites (16)
Having very broad idea / topic
Going to search engines (usually Google or Google Scholar)
Finding some ideas / keywords / resources
Finding Full-text Yes
Going to the UNT library website
Selecting / Saving / Printing
No
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UNT Libraries
Use and Preference of UNT Electronic
Resources
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37UNT Libraries
Most Often Used and Most Preferred
7
432
22
1
Frequency
E-JournalsEBSCOhostABI-informJSTORE-BooksOtherNone
Resources
Although they were asked about UNT electronic resources, three participants mentioned that they start with Google and then go to UNT website.
“I don’t always think of the library first.”
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UNT Libraries
Strengths of UNT Electronic Resources
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39UNT Libraries
Strengths• Accessing resources other than journals (financial
databases, music databases, books/e-books, dissertations, or ILL services)
• More credible and relevant search results (compared to Google search)
• Accessing full text resources for free
• Being required to use specific resources (via links on Blackboard)
• Using electronic folders and personal accounts, and resuming search within a database with the same keywords
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UNT Libraries
Barriers to Using UNT Electronic Resources
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41UNT Libraries
Barriers• Search difficulties
• Complex and not user friendly website “It was like a maze getting to it, but I remember when I
finally found my article, I was so tired of searching for it.”
• Not an umbrella or comprehensive search engine “I just think the server needs to be consolidated into a
single search rather than having you know the exact engine you’re looking through.”
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42UNT Libraries
Barriers• Limited access to full text (limited coverage, not
updated)
“Sometimes when you are looking for an article, it’s not there or they don’t have the subscription to this publication so you can’t access it.”
• Technology related problems “Sometimes there is something wrong with the server… it
doesn’t work… just freeze…”
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UNT Libraries
Searching with other Websites
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44UNT Libraries
Why Other Websites?
• Accessing articles available in library resources through Google and Google Scholar
• Checking citation counts in Google Scholar• When cannot find a resource in UNT library• Very broad search for exploratory research
without specific keyword (just the topic or idea)• Very easy to use (only one box)
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UNT Libraries
Research Roadblocks and Getting Help
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46UNT Libraries
Research Roadblocks• Do users get stuck?
• 19/20 on UNT
Disregard
17/20
UNT Access(15)
UNT Help Desk (1)
Other Credibility (1)
“…seems like it was made by either a combination of computer nerd and professor, but I really don't think there's much professors in there, because professors would be able to help a little bit."
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47UNT Libraries
What Kind? -Prompt
Course- Specific
Instructors Peers
Librarians & Other Expert
s
General
Librarians & Expert
s
Help Desk Peers
Preferred Help Strategy
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48UNT Libraries
Instructors and PeersSyllabus Instructions
Blackboard
Emails
Demos
Tours
Chat & Blogs
Invite Librarian
LibraryChat
Video Chat
Remote Access
Fun & Short Tutorials
Emails
Popup Instructions
Hands On
How to Get Help
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UNT Libraries
Librarians
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50UNT Libraries
Knowledge (Interviews only)
Library & Research
(12/20)
Locating
Resources
Information
Circulation(4/20)
Check-out
books
Reserving/
Requesting
Liaison/ Experts (3/20)
Knowledge of Librarians
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51UNT Libraries
Experience
Resources (16/18)
Specific
Topic
Checkout/
Reserve
Instructions (13/18)
In-clas
sOrientation Ask
Information (11/18)
“…they know the system and expect everybody to already know the system… I think somebody should tell them no… it’s a different language to us.”
Experience with Librarians
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UNT Libraries
Managing Information
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53UNT Libraries
Managing Information
• 17 out of 26 print out their articles for review
• 12 out of 26 copy and paste and half keep some sort of electronic files (most use PDF files)
• Almost half of users keep notes through their process
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UNT Libraries
The UNT Libraries Website
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55UNT Libraries
UNT Libraries Website
• “…UNT is always the last resort… I just panic when I know that I have to go on the UNT website... because it’s not user friendly... so I try to work around it first.”
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56UNT Libraries
UNT Libraries Website
• Most users reach the site from UNT home page
• 23 of 26 users said the site is confusing
• 16 users were unaware of online tutorials
• Hard to find library services information
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UNT Libraries
User Suggestions
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58UNT Libraries
User Suggestions
• More user-friendly design
• Opportunities for user customization
• Improved searching of databases and articles
• Video assistance and video tutorials
• Late hours online assistance
• Compatibility with a variety of devices
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59UNT Libraries
User Suggestions
• “The library should be the hub of the university because it’s the one place where all the disciplines will intersect. So it has to be a physical place and it also has to be an electronic place.”
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UNT Libraries
Recommendations
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61UNT Libraries
Recommendations• Improve user experience
• Design integrated search tool• Simplify website
• Improve library instruction• Collaboration between library and professors• Personalize instruction (major specific)
• Instruction during semester• Make video tutorials quick and interesting
• Improve Communication• Highlight department librarians• E-newsletters with library updates