Improving services through co-production (2): Care – Well-being – Partnership
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Transcript of Improving services through co-production (2): Care – Well-being – Partnership
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Improving services through co-productionCare – Well-being – Partnership
Robert Lupton, Patient Experience Recovery Lead
Cheshire & Wirral Partnership NHS Foundation Trust
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Improving services through co-production
Care – Well-being – Partnership
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Overview• Patient and Carer Recovery Leads• Lived Experience Representative• Overview of presentation
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National Drivers for Co-Production
• AQuA• Department of Health – Health & Social
Care Bill Integration and personalised care• Centre For Mental Health - ImROC• Closing the Gap• Triangle of Care
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Outcomes • Direct link between patient experience and
improved outcomes• True co-production• Cost savings
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Patient and Carer Experience• People must come before numbers
(Robert Francis 2013)• Hearing the voice of the patient• Investing in growth and capacity of staff
and patient experts• Transparency
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6 C’s
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Transforming Patient and Carer Experience
NHS Institute for Innovation and Improvement
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Innovations• Learning Disabilities• CAMHS• Integration with 3 local authorities• Peer Steering Group• Triangle of care• Recovery Colleges
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CAMHS• Meaningful and innovative involvement of
young people in the development of young persons services
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Involving people with learning disabilities in Patient Led Audit of the Care Environment
(PLACE) annual assessment. (Previously PEAT)
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Meetings were held to explain the process
and how the service users could get involved
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PLACE topics
FoodAnd
Nutrition
PrivacyAnd
Dignity
InfectionControl
Environment
Cleanliness
PLACE
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Score sheet examples and scoring system used
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Members audited each unit in pairs,with staff support to complete the scoring sheets
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Scoring
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Assessment includes tasting the food,and we had an opportunity to speak to the Chef
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The final scores were discussed around the table
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Cultural shift for staff• Recruitment selection • 6 C’s training for staff• Peers Support training for staff• Recovery Education• Triangle of Care• Golden Thread
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Questions
Thank you for listening