Joe Dager

Business901

What does Quality bring

bull High Morale bull Everybody wins bull Andhellip

The trouble with

Quality

Paperwork

Led

Conform or else

How can we encourage and

support everyone to be responsible for Quality

Quality can be part of everyday work thru

Quallaboration

Quallaboration is a term coined by Jim Benson co-author of Personal Kanban

What does Quality bring

bull High Morale bull Everybody wins bull Andhellip

The trouble with

Quality

Paperwork

Led

Conform or else

How can we encourage and

support everyone to be responsible for Quality

Quality can be part of everyday work thru

Quallaboration

Quallaboration is a term coined by Jim Benson co-author of Personal Kanban

The trouble with

Quality

Paperwork

Led

Conform or else

How can we encourage and

support everyone to be responsible for Quality

Quality can be part of everyday work thru

Quallaboration

Quallaboration is a term coined by Jim Benson co-author of Personal Kanban

Paperwork

Led

Conform or else

How can we encourage and

support everyone to be responsible for Quality

Quality can be part of everyday work thru

Quallaboration

Quallaboration is a term coined by Jim Benson co-author of Personal Kanban

Led

Conform or else

How can we encourage and

support everyone to be responsible for Quality

Quality can be part of everyday work thru

Quallaboration

Quallaboration is a term coined by Jim Benson co-author of Personal Kanban

Conform or else

How can we encourage and

support everyone to be responsible for Quality

Quality can be part of everyday work thru

Quallaboration

Quallaboration is a term coined by Jim Benson co-author of Personal Kanban

How can we encourage and

support everyone to be responsible for Quality

Quality can be part of everyday work thru

Quallaboration

Quallaboration is a term coined by Jim Benson co-author of Personal Kanban

Quality can be part of everyday work thru

Quallaboration

Quallaboration is a term coined by Jim Benson co-author of Personal Kanban

Quality Control is concerned with the product

Quality Assurance is processndashoriented

Quality Assurance

Needs to have a process for improvement

PDCA Six Sigma Triz ISO Malcolm Baldridge

Quality Circles BPR Taguchi Kaizen A3 (PDCA)

All based on Scientific

Experimentation

Quality is about Gaps

bull Knowledge Gap ndash difference between company perceptions of customers expect and what customers really expect

bull Standards Gap ndash difference between company perceptions and service quality specifications

bull Deliver Gap ndash difference between perceived expectations and actual service delivery

bull Communication Gap ndash difference between what is delivered and what is communicated

bull Perception Gap ndash difference between what customers expect and what they actually receive

Itrsquos simply about getting from point A to B

What provides direction

Intuition Based or

Data Based

Metrics are simple numbers that measure the effectiveness of your

business

bull Metrics reduce arguments based on opinion

bull Metrics gives you answers what really works

bull Metrics show where your strengths are

bull Metrics allow you to test anything

bull Bosses love metrics

What is an A3

bull A3s are A3s because they fit on A3 bull Document on results from the PDCA cycle

bull 4 Types of A3s

bull Problem Solving bull Proposal bull Status bull Informational

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

Quality Assurance

Needs to have a process for improvement

PDCA Six Sigma Triz ISO Malcolm Baldridge

Quality Circles BPR Taguchi Kaizen A3 (PDCA)

All based on Scientific

Experimentation

Quality is about Gaps

bull Knowledge Gap ndash difference between company perceptions of customers expect and what customers really expect

bull Standards Gap ndash difference between company perceptions and service quality specifications

bull Deliver Gap ndash difference between perceived expectations and actual service delivery

bull Communication Gap ndash difference between what is delivered and what is communicated

bull Perception Gap ndash difference between what customers expect and what they actually receive

Itrsquos simply about getting from point A to B

What provides direction

Intuition Based or

Data Based

Metrics are simple numbers that measure the effectiveness of your

business

bull Metrics reduce arguments based on opinion

bull Metrics gives you answers what really works

bull Metrics show where your strengths are

bull Metrics allow you to test anything

bull Bosses love metrics

What is an A3

bull A3s are A3s because they fit on A3 bull Document on results from the PDCA cycle

bull 4 Types of A3s

bull Problem Solving bull Proposal bull Status bull Informational

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

All based on Scientific

Experimentation

Quality is about Gaps

bull Knowledge Gap ndash difference between company perceptions of customers expect and what customers really expect

bull Standards Gap ndash difference between company perceptions and service quality specifications

bull Deliver Gap ndash difference between perceived expectations and actual service delivery

bull Communication Gap ndash difference between what is delivered and what is communicated

bull Perception Gap ndash difference between what customers expect and what they actually receive

Itrsquos simply about getting from point A to B

What provides direction

Intuition Based or

Data Based

Metrics are simple numbers that measure the effectiveness of your

business

bull Metrics reduce arguments based on opinion

bull Metrics gives you answers what really works

bull Metrics show where your strengths are

bull Metrics allow you to test anything

bull Bosses love metrics

What is an A3

bull A3s are A3s because they fit on A3 bull Document on results from the PDCA cycle

bull 4 Types of A3s

bull Problem Solving bull Proposal bull Status bull Informational

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

Quality is about Gaps

bull Knowledge Gap ndash difference between company perceptions of customers expect and what customers really expect

bull Standards Gap ndash difference between company perceptions and service quality specifications

bull Deliver Gap ndash difference between perceived expectations and actual service delivery

bull Communication Gap ndash difference between what is delivered and what is communicated

bull Perception Gap ndash difference between what customers expect and what they actually receive

Itrsquos simply about getting from point A to B

What provides direction

Intuition Based or

Data Based

Metrics are simple numbers that measure the effectiveness of your

business

bull Metrics reduce arguments based on opinion

bull Metrics gives you answers what really works

bull Metrics show where your strengths are

bull Metrics allow you to test anything

bull Bosses love metrics

What is an A3

bull A3s are A3s because they fit on A3 bull Document on results from the PDCA cycle

bull 4 Types of A3s

bull Problem Solving bull Proposal bull Status bull Informational

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

Itrsquos simply about getting from point A to B

What provides direction

Intuition Based or

Data Based

Metrics are simple numbers that measure the effectiveness of your

business

bull Metrics reduce arguments based on opinion

bull Metrics gives you answers what really works

bull Metrics show where your strengths are

bull Metrics allow you to test anything

bull Bosses love metrics

What is an A3

bull A3s are A3s because they fit on A3 bull Document on results from the PDCA cycle

bull 4 Types of A3s

bull Problem Solving bull Proposal bull Status bull Informational

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

Intuition Based or

Data Based

Metrics are simple numbers that measure the effectiveness of your

business

bull Metrics reduce arguments based on opinion

bull Metrics gives you answers what really works

bull Metrics show where your strengths are

bull Metrics allow you to test anything

bull Bosses love metrics

What is an A3

bull A3s are A3s because they fit on A3 bull Document on results from the PDCA cycle

bull 4 Types of A3s

bull Problem Solving bull Proposal bull Status bull Informational

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

Data Based

Metrics are simple numbers that measure the effectiveness of your

business

bull Metrics reduce arguments based on opinion

bull Metrics gives you answers what really works

bull Metrics show where your strengths are

bull Metrics allow you to test anything

bull Bosses love metrics

What is an A3

bull A3s are A3s because they fit on A3 bull Document on results from the PDCA cycle

bull 4 Types of A3s

bull Problem Solving bull Proposal bull Status bull Informational

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

Metrics are simple numbers that measure the effectiveness of your

business

bull Metrics reduce arguments based on opinion

bull Metrics gives you answers what really works

bull Metrics show where your strengths are

bull Metrics allow you to test anything

bull Bosses love metrics

What is an A3

bull A3s are A3s because they fit on A3 bull Document on results from the PDCA cycle

bull 4 Types of A3s

bull Problem Solving bull Proposal bull Status bull Informational

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

What is an A3

bull A3s are A3s because they fit on A3 bull Document on results from the PDCA cycle

bull 4 Types of A3s

bull Problem Solving bull Proposal bull Status bull Informational

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

I like to think of an A3 as a mini-PDCA

Team Date

TitleTheme

BackgroundDefinition

Current Conditions

Target

Determine CauseAnalysis

Countermeasures

Implementation

Follow-up

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

People gt Process Quality must become part of everyday work thru

Collaboration

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

Why is it tough to engage

bull Focus is challenged

bull Communication is inconsistent

bull Lack of Predictability

bull Risks

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

People gt Process President

Administration Sales Finance Quality Operations

Plant

Paving

Maintenance

Assistant

Organizations design process which are copies of their existing structures

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

President

Administration

Sales Quality

Operations

Organizations must change to develop a more collaborative structure

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

Teams solve problems better than individuals

How do you engage

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

I use

POT A method many learned in college

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

Progress

Ownership

Transparency

Later refined into 3 Simple Habits of a Highly Effective Team by Andy Harjanto

What is Progress

Gaps

Standards ndash Current State

bull Expectations

bull Upward Communication

bull Metrics

bull Visual Controls

bull PS Standard work is layered

Change in Standards ndashMoving to Future State

bull Expectations

bull Upward Communication

bull Metrics

bull Visual Controls

bull PS Standard work is layered

Future State

Donrsquot shoot for the moon

Future State

Incremental

Steps

Future State

Smaller Time Frame the better

Organize Tasks in doable chunks

This Week Next Week Next Month

Simplicity = Clarity = Execution

Understand Simplify Automate

Learn from ERP

Future State

Small Mistakes are repairable

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Standards ndash Current State

bull Expectations

bull Upward Communication

bull Metrics

bull Visual Controls

bull PS Standard work is layered

Change in Standards ndashMoving to Future State

bull Expectations

bull Upward Communication

bull Metrics

bull Visual Controls

bull PS Standard work is layered

Future State

Donrsquot shoot for the moon

Future State

Incremental

Steps

Future State

Smaller Time Frame the better

Organize Tasks in doable chunks

This Week Next Week Next Month

Simplicity = Clarity = Execution

Understand Simplify Automate

Learn from ERP

Future State

Small Mistakes are repairable

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Change in Standards ndashMoving to Future State

bull Expectations

bull Upward Communication

bull Metrics

bull Visual Controls

bull PS Standard work is layered

Future State

Donrsquot shoot for the moon

Future State

Incremental

Steps

Future State

Smaller Time Frame the better

Organize Tasks in doable chunks

This Week Next Week Next Month

Simplicity = Clarity = Execution

Understand Simplify Automate

Learn from ERP

Future State

Small Mistakes are repairable

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Future State

Donrsquot shoot for the moon

Future State

Incremental

Steps

Future State

Smaller Time Frame the better

Organize Tasks in doable chunks

This Week Next Week Next Month

Simplicity = Clarity = Execution

Understand Simplify Automate

Learn from ERP

Future State

Small Mistakes are repairable

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Future State

Incremental

Steps

Future State

Smaller Time Frame the better

Organize Tasks in doable chunks

This Week Next Week Next Month

Simplicity = Clarity = Execution

Understand Simplify Automate

Learn from ERP

Future State

Small Mistakes are repairable

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Future State

Smaller Time Frame the better

Organize Tasks in doable chunks

This Week Next Week Next Month

Simplicity = Clarity = Execution

Understand Simplify Automate

Learn from ERP

Future State

Small Mistakes are repairable

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Organize Tasks in doable chunks

This Week Next Week Next Month

Simplicity = Clarity = Execution

Understand Simplify Automate

Learn from ERP

Future State

Small Mistakes are repairable

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Simplicity = Clarity = Execution

Understand Simplify Automate

Learn from ERP

Future State

Small Mistakes are repairable

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Future State

Small Mistakes are repairable

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Ownership

Do you fight for ownership or is it managed

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Quality Department comes down with issues

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Assigns blame-Who me

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

The arguments start

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Yeah you

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Cooler Minds prevail

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

We agree to not disagree

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Itrsquos that

leading thing

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

People will go above and beyond

if part of solution

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Teamwork is an individual skill

You must be

bull Willing to find problems

bull Own the problem

bull Solve the problem

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

How

bull See a problem = Document it

bull Own problem = 1 owner

bull Solve problem = Openly Discuss it

hellipwhich leads tohellip

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Transparency

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Transparency bull Not welcomed in most organizations

bull Creates Work bull Responses bull Letters bull Additional responsibilities bull Recordation

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Follow the 2 Pizza Rule - Amazon Jeff

Bezos

Make it manageable

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Quality

Loader operator

Ground Man

Plant operator

Plant Super

Break into Groups

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Smaller Groups bull Informal communication

bull Better assignment of tasks

bull Easy Manageable Tasks

bull Increase participation

bull Reduces Information needed to be processed

bull Provides Clear Line of Sight

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Line of Sight Know what you Team Members are doing

bull Daily Standups

bull Weekly Tactical

bull Monthly Strategic

bull Quarterly Strategic

Production

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

What about that ldquoIrdquo thing Team Players are willing

bull Progress

bull Own

bull Transparent

Quallaboration

Starts with You

Joe Dager

Business901

Quallaboration

Starts with You

Joe Dager

Business901

Joe Dager

Business901