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  • Improving Human Performance on the Grid A conference and workshop on improving human performance and increasing reliability on the bulk power system March 26 – March 28, 2013 Speaker Biographies (in order of Presentation) Ben McMillan

    Ben McMillan joined NERC staff on June 20, 2011 as a Risk Analysis Engineer. Prior to this, Ben spent time in the manufacturing industry, working in the fields of quality and process improvement, as the Division Quality Manager. A naval

    officer for 20+ years, he served in the surface warfare and nuclear power community, certified as a Naval Nuclear Engineer. Additionally he held positions in the operational testing of weapons and command /control systems. He holds a Bachelor of Science in Mathematics from the United States Naval Academy and a Master of Engineering Management degree from Old Dominion University.

    A Senior Member of the American Society for Quality (ASQ), Ben holds certifications from ASQ as a Quality Engineer (CQE), Reliability Engineer (CRE), Quality Auditor (CQA) and Manager of Quality/Organizational Excellence (CMQ/OE). He is also a Six Sigma Black Belt, and has been teaching Root Cause Analysis for 4 years, having developed the course for NERC as well as his previous employer.


    [email protected]

    Jule Tate

    Jule Tate is the Manager Events Analysis in the Reliability Risk Management Group at NERC. Jule joined NERC in April 2008 and is currently responsible for managing NERC activities for

    analyzing Bulk Power System (BPS) events to identify cause(s), risk to reliability and corrective actions. In this role, he shares this information with the industry to promote learning and prevent reoccurrence of events to assure continuous improvement of operational performance.

    Prior to joining NERC, Jule was employed by Progress Energy for over 12 years where he held several positions in Power System Operations. As the Manager, Power System Operations Training Jule was responsible for the System Operator Initial and Continuing training programs. Additionally he was responsible for training compliance with applicable NERC standards and other regulatory guidance and the testing, activation, and operation of Carolinas and Florida’s backup energy control centers. As the Supervisor, Power System Operations Jule supervised control room operations of all generation and transmission resources in producing and delivering power to both retail and wholesale customers. Additional responsibilities included short-term planning, load

    mailto:[email protected]

  • Improving Human Performance on the Grid – Speaker Bios 2

    forecasting, unit commitment, reserve planning, transmission system reliability, coordinating unplanned transmission outages. As a qualified Progress Energy System Operator Jule worked on shift in the control room operating generation resources, coordinating interchange schedules, issuing transmission switching instructions, coordinating unplanned transmission outages, and evaluating real time contingency analysis and mitigating the constraints.

    Jule served in the US Coast Guard for five years and was accountable for electrical maintenance and repairs to various lighthouses, was a qualified Coxswain and Boarding Officer, and provided search and rescue operations on the coast of North Carolina.

    Jule holds a Bachelor of Science degree in Electrical Engineering from North Carolina State University and has been a NERC Certified System Operator at the highest level since 1998.

    Email: [email protected] Dr. James Merlo

    James Merlo is the Associate Director of Human Performance in the Reliability Risk Management Group at NERC. Joining NERC in July 2011, James leads the electric reliability organization’s efforts

    to assess the industry status and needs with regard to human performance challenges affecting bulk power system reliability. In this role, he identifies opportunities and methods for improvement based on proven methods from other industries, and develops and leads an industry-wide program to improve human performance components of bulk power system reliability.

    James served in a variety of leadership roles in the US Army including combat tours in Desert Storm and Operation Iraqi Freedom. Significant positions

    include: Deputy Brigade Commander in Baghdad, Iraq 2004-2005 and as an assistant professor and program director at the United States Military Academy.

    James has his B.S. in Human Factors Psychology from West Point, his M.S. in Engineering Psychology from the University of Illinois and his PhD in Applied Experimental and Human Factors Psychology from the University of Central Florida. He is the author of over 50 publications and book chapters on the subjects of human factors engineering and human performance.

    Email: [email protected] Dr. Patrick J. Sweeney

    Patrick J. Sweeney is the Director of Leadership, Character, and Business Ethics Initiatives at the School of Business, Wake Forest University. He recently retired from the United States Army as a Colonel with over 29 and half years of leadership

    experience. The past six years, he served as the Deputy Head, Acting Head, and Director of the Eisenhower Leader Development Program in the Department of Behavioral Sciences and Leadership at the United States Military Academy in West Point, New York. In these roles, he: led and developed 41 faculty members; oversaw the behavioral sciences and leadership education for 4400 cadets; and managed the graduate program, a joint venture with Teachers College, Columbia University, that educated and prepared 25 Captains and Majors (middle level managers) per year to serve as the cadets’ primary leader developers. Furthermore, Pat played an instrumental role in refining and improving West Point’s leader development system. He served in tactical assignments worldwide, commanded 3rd Battalion, 320 Field Artillery, 101st Airborne Division (550 person organization), and served with the 101st during Operation Iraqi Freedom I. Pat

    mailto:[email protected]� mailto:[email protected]

  • Improving Human Performance on the Grid – Speaker Bios 3

    holds a Ph.D. and Master of Arts in Social Psychology from the University of North Carolina at Chapel Hill and a Master in Military Arts and Science from the U.S. Army Command General Staff College. He has published across an array of academic and military venues to include: American Psychologist, Journal of Applied Social Psychology, Journal of Positive Psychology, Journal of Student Development, Applied Psychology: An International Review, and various professional military journals. His research interests center on leader, leadership, and organization development for dangerous contexts. Current research projects include longitudinal studies exploring: trust and cohesion development in organizations; enhancing group members’ resilience to the adversities of dangerous contexts, and leader development throughout a career. Pat recently led a team of 54 scholars and practitioners to produce a book entitled, Leadership in Dangerous Situations: A Handbook for the Armed Forces, Emergency Services, and First Responders. Earl Carnes

    W. Earl Carnes’ experience spans 39 years working with complex organizations performing hazardous, critical scientific and technical operations. He is a Sr. Advisor for the U.S. Department of Energy’s Office of Health, Safety and Security and the

    Department’s Liaison with the Institute of Nuclear Power Operations (INPO). He has served DOE in various oversight and policy positions for 22 years. Mr. Carnes prior affiliations included 17 years in commercial nuclear power with INPO, as a management consultant working with U.S. and Canadian nuclear plants, and with a nuclear operating utility. Prior to entering the nuclear industry he taught and conducted academic research.

    Earl established the DOE Human Performance initiative; developed the DOE Human Performance Handbook; and contributed to numerous DOE & international directives and technical documents on safety management. He engages with government agencies such as the National Transportation Safety Board, the U.S. Chemical Safety Board, the Nuclear Regulatory Commission and the International Atomic Energy Agency; with private sector organizations such as the Joint Commission for health care accreditation, the North American Electric Reliability Corporation; the North American Transmission Forum; and the academic community.

    Mr. Carnes academic training includes degrees and certificates in chemistry; social sciences; engineering management; nuclear, chemical & biological emergency management; and Human Performance Improvement. Earl is an associate of the Center for Catastrophic Risk Management at the University of California Berkeley and a member of the INPO Safety Culture Advisory Group. Michael Moon

    Michael (Mike) Moon joined NERC in June 2009 and is currently the Senior Director of Reliability Risk Management. He came to NERC after a 26 year career as an Army engineer; in the later part of his career he

    specialized in energy, environment and infrastructure. Significant positions include; Director of Electrical Sector Development in Baghdad, Iraq 2007-2008, managing the US reconstruction effort of the Iraqi grid; generation, transmission, distribution, sustainment and maintenance, and capacity development; and Infrastructure Engineer for the US European Comm