Improving  Care  in  the  Home:  Standardisation, Compliance and Domiciliary Care

Standardising compliant practise in domiciliary care at the point of delivery in England, Scotland Wales and Northern Ireland

Raising  the  bar  on  domiciliary  standards  

•  A dispersed workforce remote from close supervision means domiciliary care

has always harboured the potential for inconsistent standards and practice

•  The consistency of practice and quality standards domiciliary care are further

jeopardised by cuts to the social care budget

•  Here we show how UK domiciliary care organisations can take control of the

quality standards of service delivery and effectively manage its compliance

obligations

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•  Geographical dispersion is at the root of a number of issues that impact

consistency and service delivery

•  Home care workers are seldom under

close supervision, only have access to

remote advice and support and cannot

learn through assisting

•  They cannot be easily monitored for non-compliant practice, miss out on

coaching and mentoring, essential to

training and development

The  problems  of  ensuring  consistency  of  service  delivery  

The  Implica<ons  for  Quality  Assurance  

•  The high level of detail in the domiciliary care may seem like micro-management

•  It’s not - if service delivery is to meet a quality standard it’s an essential element

•  This is because the procedures establish a baseline from which care quality is

measured and improved

QCS  Compliant  Management  Ensures  Consistency  of  Service  Delivery    •  QCS compliance management systems enable health and social

care providers to fulfil the regulatory obligations laid down by:

–  The Care Quality Commission (CQC) in England

–  The Regulation and Quality Improvement Authority (RQIA) in

Northern Ireland

–  The Scottish Care Commission (SCSWIS)

–  The Care and Social Services Inspectorate Wales (CSSIW)

QCS  Compliant  Management  System  Content    •  System content is originated and continuously maintained in step with regulatory

change by QCS compliance experts

•  Printed manuals are combined with an online equivalent providing ready reference to a comprehensive set of resources

•  Places a complete toolbox of policies and procedures at the fingertips of

registered managers, supervisors and care workers

QCS  Suite  is  Standardising  Prac<se  

•  Overcomes many of the issues that prevent domiciliary care organisations

standardising the care practice at the point of delivery

•  The system allows the dissemination of information and instruction at care

workers convenience or from the point of providing care

•  Circulates printed policies and procedures and provides online access to

documentation from home computers, smartphones and tablet computers

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Expertly  WriFen  to  Provide  Compliance  with  all  UK  Regulatory  Bodies    

•  Standardises practice, makes sure all care workers are on the same page and enables more effective training and development

•  One single set of expertly written policies and procedures form the basis of every service user’s care plan

•  Forms a baseline of practice which allows any changes to be determined and allows easy communication across a team of carers

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•  Ensuring consistency of service delivery and meeting compliance standards is a problem

in domiciliary care settings

•  QCS enables domiciliary care organisations to take control of the obligations set out by the UK’s health and social care regulators

•  QCS standardises processes and procedures, establishes a baseline allowing the need for change to be identified which enable quality assurance and the consistent delivery of high quality domiciliary

Summary  -­‐  Improving  Domiciliary  Care  Standards  

 

Find out more on our website and register for a free trial at: www.ukqcs.co.uk      T:  020  7138  3078  

For  more  informa=on  download  our  free  white  paper:  •  hAp://www.ukqcs.co.uk/useful-­‐guides/improving-­‐care-­‐in-­‐the-­‐home-­‐standardisa=on-­‐

compliance-­‐and-­‐domiciliary-­‐care-­‐quality/