Improved Intervention Strategies

Through the Use of Social Media & Technology

Jay Pollett, Advisor Lisa Vance, Coordinator

The Challenge of Intervention…..

• Overview of COST Advisement Center• Overview of Current Intervention Strategies• The Development of STARS• Goals of STARS• Brief Demonstration of STARS• Results of STARS• Future of STARS

Session Overview

• Regional Comprehensive University• Carnegie Doctoral Research Institution• Enrollment Fall 2011: 20,288

– College of Science and Technology: • Undergraduates: 3520• Advised in Center: 1917

Georgia Southern University

• The College of Science & Technology (COST) Advisement Center

• Advises Freshman & Sophomore Students in 12 Academic Areas

• Fall 2011: 1736 Students• Spring 2012: 1645 Students• Fall 2011 Probation: 178 Students• Spring 2012 Probation: 324 Students

Overview of the COST Advisement Center

• Centralized office with Faculty, Professional advisors and Career Specialist

• Intrusive advisement model • Intervention for at-risk students• On-site career counseling• Targeted programming for advisees

Overview of the COST Advisement Center

• Google Apps (Email, Calendar, Docs, Forms, etc.)• COST Website• Appointment-Plus• Online Newsletter• Information Monitor• FaceBook• Twitter• GeorgiaView (Blackboard)

Communication Through Technology

Student Population Advised

Male Female

Freshman 63% 37%

Sophomore 61% 39%

Student Population Advised

Demographics of Academically At-Risk Population

Freshmen Sophomores

Male Female Male Female

AA or Black 39% 49% 49% 85%

Asian 2% 0% 1% 0%

Hispanic 8% 4% 6% 0%

White 48% 40% 41% 15%

Other 2% 4% 0% 0%

Unknown 1% 3% 3% 0%

Total 100% 100% 100% 100%

The Need for Intervention

-IPEDS Report

Freshman Retention (10/15/09 – 10/15/10)

The Need for Intervention

Graduation (6-Year)

Further Data Supporting the Need for Intervention

For students with unsatisfactory midterm grades:• Email with tutoring information & schedule • Individual meeting for 2 or more U grades• Midterm grade form• Student concern form• Success tips• Study skills and time management information

Intervention Strategies Used:

For students on Probation:• Referral to Academic Success Center• Individual intervention meeting• Invitation to attend a Workshop• Individual needs survey• Completion of Academic Action Plan

Intervention Strategies Used:

• Advisement Center needed an online student-support program for students who were struggling academically.

• No intervention system in place for distance-learners and/or re-admit students.

• Advisement Center needed an additional tool for communicating with students.

• Online program went through 3 phases of development:– Google Forms– Google Site– GeorgiaView (Blackboard)

The Development of STARS

• The Blackboard format has several advantages over other attempts

• 1st Advantage: Students are already familiar with GeorgiaView.

• 2nd Advantage: GeorgiaView is accessible to faculty, staff, and students at no additional cost.

• 3rd Advantage: Georgia Southern University has IT support for any problems/issues/concerns with the use of GeorgiaView.

• 4th Advantage: GeorgiaView possesses the ability to incorporate social media such as YouTube.

The Development of STARS

1. STARS will be an effective means of communication between students and advisement staff.

2. STARS will assist in data collection by streamlining efforts.

3. STARS will assist students in areas of concern by promoting literature and research findings.

4. STARS will incorporate social media such as YouTube in order for students to learn by using familiar technologies.

5. STARS will have a positive impact on the recovery of COST students.

Goals of STARS

• Steps Toward Academic Recovery & Success• Nine (9) Student-Support Modules• Quizzes for each module.• Link to our Appointment-Plus sign-up page• Link to COST Advisement Center homepage• Links to Georgia Southern University resource

centers• “Additional Resources” module• STARS Feedback Survey

Overview of STARS

What does STARS look like?

What Does STARS look like?

• Content can go in this space

Statistic Value

Total user sessions: 1468

Average user session length: 0:13:52

Average user sessions per day: 10Average user sessions per day on weekdays: 11Average user sessions per day on weekends: 5

Most active day: 23-Aug-11

Least active day: 8-Oct-11

Most active hour of the day:12:00 PM - 1:00

PM

Least active hour of the day:4:00 AM - 5:00

AM

Student Usage

FilePercent of

Total12 Things I Wish My Students Knew - 1st Things 1st 7.69%Academic Advisement Tips 7.69%Components of a Degree Program 5.77%Components of a Degree Program 13.46%Degrees & Majors 7.69%Get Involved in Undergraduate Research 5.77%Get Organized!!! 9.62%How Goal Setting Leads to Academic Success 13.46%Registration Terminology 9.62%Statesboro Area Volunteer Agencies 13.46%Volunteering: Everyone's Doing It 3.85%Withdrawing From A Class 1.92%

100.00%

“Additional Resources” Use by Students

STARS Data Collection

STARS Data Collection

STARS Data Collection

STARS Data Collection

STARS Data Collection

STARS Data Collection

STARS Data Collection

• Campus-Wide Approach to Intervention– Advisement Center Level– Each Center has their own intervention methods– Mission Statement– Three (3) Tiers of Intervention: Proactive,

Active, Reactive

• Academic Action Plan– Three Pilot Versions (COBA, COST, CLASS)– Designed for more Student Accountability while

providing a pathway to success

The Future of STARS