IMPORTANT This booklet contains Chrysler Group LLC limited ... This booklet contains Chrysler Group...

IMPORTANTThis booklet contains Chrysler Group LLC limited warranties. It shouldbe kept in your vehicle and presented to your Dealer if any warrantyservice is needed. The warranty text begins on page 4 of this booklet.

WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1 Yr/12, 000

2 Yr/24,000

3 Yr/36,000

3 Yr/50,000

3 Yr/Unlimited

5 Yr/50,000

5 Yr/100,000

7 Yr/70,000

8 Yr/80,000

Basic Limited Warranty Coverage

Special Extended Warranty CoverageAnti-Corrosion Perforation Limited Warranty:

All Panels

Outer Panels

Powertrain Limited Warranty

Federal Emissions Warranty

Federal Emissions Warranty

Specified Comp.

© 2011 Chrysler Group LLC

WARRANTY COVERAGE AT A GLANCE

1

1. Your Legal Rights Under These Limited Warranties

1.1 Incidental and Consequential Damages NotCovered . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under Chrysler Group LLC’sWarranties

2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . 5

2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 8

2.3 Restraint System Limited Warranty(Vehicles sold and registered in theState of Kansas only) . . . . . . . . . . . . . . . . . . 9

2.4 Powertrain Limited Warranty . . . . . . . . . . . . . 9

3. What’s Not Covered

3.1 Modifications Not Covered . . . . . . . . . . . . . 13

3.2 Environmental Factors Not Covered . . . . . . . 14

3.3 Maintenance Costs Not Covered . . . . . . . . . . 15

3.4 Racing Not Covered . . . . . . . . . . . . . . . . . . 15

3.5 Certain Kinds of Corrosion Not Covered . . . . 15

3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . 16

3.7 Total Loss, Salvage, Junk, or Scrap VehiclesNot Covered . . . . . . . . . . . . . . . . . . . . . . . 17

3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . 17

4. Other Terms of Your Warranties

4.1 Exchanged Parts May Be Used in WarrantyRepairs . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

4.2 Pre-Delivery Service . . . . . . . . . . . . . . . . . . 19

4.3 Production Changes . . . . . . . . . . . . . . . . . . 19

5. Emission Warranties Required By Law

5.1 Federal Emission Warranty . . . . . . . . . . . . . 20

5.2 Emission Performance Warranty . . . . . . . . . . 21

TABLE OF CONTENTS

2

6. How to Get Warranty Service

6.1 Where to Take Your Vehicle . . . . . . . . . . . . 22

6.2 How To Get Tow Service - U.S. orCanada Only * . . . . . . . . . . . . . . . . . . . . . 24

6.3 Emergency Warranty Repairs . . . . . . . . . . . . 25

6.4 Getting Service Under the Federal EmissionPerformance Warranties . . . . . . . . . . . . . . . . 26

7. How to Deal with Warranty Problems

7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . 28

7.2 Helpful Addresses and Telephone Numbers . . 32

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 34

9. Maintenance

9.1 General Information . . . . . . . . . . . . . . . . . . 35

9.2 Where To Go For Maintenance . . . . . . . . . . 36

TABLE OF CONTENTS

3

1. Your Legal Rights UnderThese Limited Warranties

The warranties contained in this booklet are the only express warrantiesthat Chrysler Group LLC (�Chrysler�) makes for your vehicle. Thesewarranties give you specific legal rights. You may also have otherrights that vary from state to state. For example, you mayhave some implied warranties, depending on the statewhere your vehicle was sold or is registered.

These implied warranties are limited, to the extent allowed by law, tothe time periods covered by the express written warranties contained inthis booklet.

If you use your vehicle primarily for business or commercial purposes,then these implied warranties do not apply and Chrysler completely dis-claims them to the extent allowed by law. And the implied warranty offitness for a particular purpose does not apply if your vehicle is used forracing, even if the vehicle is equipped for racing.

Some states do not allow limitations on how long an implied war-ranty lasts, so the above limitations may not apply to you.

1.1 Incidental and ConsequentialDamages Not CoveredYour warranties don’t cover any incidental or consequentialdamages connected with your vehicle’s failure, either whileunder warranty or afterward.

Examples of such damages include:• lost time;• inconvenience;• the loss of the use of your vehicle;• the cost of rental vehicles, gasoline, telephone, travel, or lodg-

ing;• the loss of personal or commercial property; and• the loss of revenue.

Some states don’t allow incidental or consequential damagesto be excluded or limited, so this exclusion may not apply toyou.

YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

4

2. What’s Covered UnderChrysler Group LLC’sWarranties

2.1 Basic Limited Warranty

A. Who Is Covered?

You are covered by the Basic Limited Warrantyif you are a purchaser for use of the vehicle.

B. What’s Covered

The Basic Limited Warranty covers the cost ofall parts and labor needed to repair any item onyour vehicle when it left the manufacturingplant that is defective in material, workmanshipor factory preparation. There is no list of cov-ered parts since the only exception are tires and

Unwired headphones. You pay nothing for theserepairs. These warranty repairs or adjustments— including all parts and labor connected withthem — will be made by your dealer at nocharge, using new or remanufactured parts.

C. Items Covered by Other Warranties

The following are covered by separate warran-ties offered by their makers. They are not cov-ered by the Basic Limited Warranty:• tires;• Unwired headphones; or• items added or changed after your vehicle left

the manufacturing plant, such as accessoriesor protection products, or items changed be-cause of customization or van conversion.

WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

5

Be sure you get a copy of any warranty thatapplies to these items from your dealer, or fromthe maker of the product. You can find the tireand Unwired headphone warranty statements inyour Owner’s Literature Package.

D. Towing Costs Are Covered Under CertainCircumstances

The Basic Limited Warranty covers the cost oftowing your vehicle to the nearest Chrysler,Dodge, Jeep or Ram dealer if your vehicle can’tbe driven because a covered part has failed. Ifyou choose to go to another dealership, you willbe responsible for the cost if the extra distanceexceeds 10 miles. See Section 6.2 for informa-tion on how to get towing service in the UnitedStates and Canada.

E. When It Begins

The Basic Limited Warranty begins on either ofthe following dates, whichever is earlier:• the date you take delivery of the vehicle; or• the date when the vehicle was first put into

service — for example, as a dealer “demo” oras a Chrysler company vehicle.

F. When It Ends

The Basic Limited Warranty lasts for 36 monthsfrom the date it begins or for 36,000 miles onthe odometer, whichever occurs first. But thefollowing items are covered only for 12 monthsor for 12,000 miles on the odometer, whicheveroccurs first:• brakes (rotors, pads, linings, and drums);• wiper blades;


6

• clutch discs or modular clutch assembly (asequipped);

• windshield and rear window; and• wheel alignment and wheel balancing

G. Registration and Operation Requirements

The Basic Limited Warranty covers your vehicleonly if:• it was built for sale in the U.S.;• it’s registered in the U.S.;• it’s driven mainly in the U.S. or Canada; and• it’s operated and maintained in the manner

described in your Owner’s Manual.

H. If Your Vehicle Leaves the United States (WeInclude U.S. Possessions and Territories asPart of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLY REQUIREDBY LAW, THERE IS NO WARRANTYCOVERAGE ON THIS VEHICLE IF IT ISSOLD IN OR REGISTERED IN COUNTRIESOTHER THAN THE UNITED STATES.

This policy does not apply to vehicles that have re-ceived authorization for export from Chrysler. Dealersmay not give authorization for export. You should con-sult an authorized dealer to determine this vehicle’swarranty coverage if you have any questions.

This policy does not apply to vehicles registered toU.S. government officials or military personnel on as-signment outside of the United States.


7

2.2 Corrosion Warranty

A. Who Is Covered?

You are covered if you are a purchaser for useof the vehicle.

B. What’s Covered

This warranty covers the cost of all parts andlabor needed to repair or replace any sheet metalpanels that get holes from rust or other corro-sion. If a hole occurs because of somethingother than corrosion, this warranty does not ap-ply. Cosmetic or surface corrosion — resulting,for example, from stone chips or scratches inthe paint — is not covered. For more details onwhat isn’t covered by this warranty, see 3.5.

C. How Long It Lasts

The Corrosion Warranty starts when your BasicLimited Warranty begins under 2.1(E).

This warranty has two time-and-mileage limits:• For sheet metal panels, the limit is

36 months, with no mileage limit.• For an outer-body sheet metal panel — one

that is finish-painted and that someone cansee when walking around the vehicle — thelimits are 5 years or 100,000 miles on theodometer, whichever occurs first.


8

2.3 Restraint System Limited Warranty(Vehicles sold and registered in theState of Kansas only)For vehicles sold and registered in the State of Kan-sas, seatbelts and related seatbelt components arewarranted against defects in workmanship and ma-terials for 10 years, regardless of mileage. This war-ranty does not cover replacement of seatbelts andrelated components required as the result ofcollision.

2.4 Powertrain Limited Warranty

A. Who Is Covered?

You are covered by the Powertrain Limited War-ranty if you are a purchaser for use of thevehicle.

B. What’s Covered

The Powertrain Limited Warranty covers thecost of all parts and labor needed to repair apowertrain component listed in section 2.4.Ebelow that is defective in workmanship andmaterials.

C. How Long It Lasts

The Powertrain Limited Warranty lasts for up to5 years or 100,000 miles on the odometer,whichever occurs first, calculated from the startdate of the Basic Limited Warranty, as set forthin Section 2.1(E).


9

D. Towing Costs Are Covered

The Powertrain Limited Warranty covers thecost of towing your vehicle to the nearest autho-rized Chrysler, Dodge, Jeep or Ram dealer ifyour vehicle cannot be driven because a coveredpart has failed.

If you choose to go to another dealership, youwill be responsible for the cost if the extra dis-tance exceeds 10 miles. See Section 6.2 for in-formation on how to get towing service in theUnited States and Canada.

E. Parts Covered

The Powertrain Limited Warranty covers theseparts and components of your vehicle’s pow-ertrain supplied by Chrysler Group LLC:

Gasoline Engine:cylinder block and all internal parts; cylinder headassemblies; timing case, timing chain, timing belt,gears and sprockets; vibration damper; oil pump;water pump and housing; intake and exhaust mani-folds; flywheel with starter ring gear; core plugs;valve covers; oil pan; turbocharger housing and in-ternal parts; turbocharger wastegate actuator; super-charger; serpentine belt tensioner; seals and gasketsfor listed components only.

Transmission:transmission case and all internal parts; torque con-verter; drive/flex plate; transmission range switch;speed sensors; pressure sensors; transmission con-trol module; bell housing; oil pan; seals and gasketsfor listed components only.

NOTE: MANUAL TRANSMISSION CLUTCHPARTS ARE NOT COVERED AT ANY TIME.


10

Front Wheel Drive:transaxle case and all internal parts; axle shaft as-semblies; constant velocity joints and boots; differ-ential cover; oil pan; transaxle speed sensors; trans-axle solenoid assembly; PRNDL position switch;transaxle electronic controller; torque converter;seals and gaskets for listed components only.

NOTE: MANUAL TRANSMISSION CLUTCHPARTS ARE NOT COVERED AT ANY TIME.

All Wheel Drive (AWD):power transfer unit and all internal parts; viscouscoupler; axle housing and all internal parts; constantvelocity joints and boots; driveshaft and axle shaftassemblies; differential carrier assembly and all in-ternal parts; output ball bearing; output flange; end

cover; overrunning clutch; vacuum motor; torquetube; pinion spacer and shim, seals and gaskets forlisted components only.

Rear Wheel Drive:rear axle housing and all internal parts; axle shafts;axle shaft bearings; drive shaft assemblies; driveshaft center bearings; universal joints and yokes;seals and gaskets for listed components only.

Four-Wheel Drive (4X4):transfer case and all internal parts; transfer casecontrol module and shift mode motor assembly;axle housing and all internal parts; axle shafts; axleshaft bearings; drive shafts assemblies (front andrear); drive shaft center bearings; universal jointsand yokes; disconnect housing assembly; seals andgaskets for the listed components only.


11

F. Other Provisions of This Powertrain LimitedWarranty

All other terms of the New Vehicle Limited War-ranty including the Section 1 (Your Rights UnderThese Limited Warranties) and Section 3(What’s Not Covered) apply to this PowertrainLimited Warranty.


12

3. What’s Not Covered3.1 Modifications Not Covered

A. Some Modifications Don’t Void theWarranties But Aren’t Covered

Certain changes that you might make to yourvehicle do not, by themselves, void the warran-ties described in this booklet. Examples of someof these changes are:• installing non-Chrysler Group LLC

(�Chrysler�) parts, components, or equipment(such as a non- Chrysler radio or speed con-trol); and

• using special non-Chrysler materials oradditives.

But your warranties don’t cover any part that wasnot on your vehicle when it left the manufacturingplant or is not certified for use on your vehicle. Nordo they cover the costs of any repairs or adjust-ments that might be caused or needed because ofthe installation or use of non-Chrysler parts, compo-nents, equipment, materials, or additives.

Performance or racing parts are considered to benon-Chrysler parts. Repairs or adjustments causedby their use are not covered under your warranties.

Examples of the types of alterations not coveredare:• installing accessories — except for genuine

Chrysler / MOPAR accessories installed by anauthorized Chrysler, Dodge, Jeep or Ram dealer;

• applying rustproofing or other protection prod-ucts;

WHAT’S NOT COVERED

13

• changing the vehicle’s configuration or di-mensions, such as converting the vehicle intoa limousine or food service vehicle; or

• using any refrigerant that Chrysler has notapproved.

B. Modifications That WILL Void YourWarranties

These actions will void your warranties:• disconnecting, tampering with, or altering the

odometer will void your warranties, unlessyour repairing technician follows the legalrequirements for repairing or replacing odom-eters; or

• attaching any device that disconnects theodometer will also void your warranties.

3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused by en-vironmental factors such as airborne fallout, birddroppings, insect damage, chemicals, tree sap, salt,ocean spray, acid rain, and road hazards. Nor doyour warranties cover damage caused by hailstorms,windstorms, tornadoes, sandstorms, lightning,floods, and earthquakes.

Your warranties do not cover conditions resultingfrom anything impacting the vehicle. This includescracks and chips in glass, scratches and chips inpainted surfaces, or damage from collision.


14

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance.Nor do they cover damage caused by the use ofcontaminated fuels, or by the use of fuels, oils, lu-bricants, cleaners or fluids other than those recom-mended in your Owner’s Manual.

The warranties don’t cover the costs of your vehi-cle’s normal or scheduled maintenance — the partsand services that all vehicles routinely need. Someof these parts and services, which your warrantiesdon’t cover, include:• lubrication;• engine tune-ups;• replacing filters, coolant, spark plugs, bulbs, or

fuses (unless those costs result from a coveredrepair);

• cleaning and polishing; and• replacing worn wiper blades, worn brake pads

and linings, or clutch linings.

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairingdamage or conditions caused by racing, nor do theycover the repair of any defects that are found as theresult of participating in a racing event.

3.5 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:• corrosion caused by accident, damage, abuse, or

vehicle alteration;• surface corrosion caused by such things as indus-

trial fallout, sand, salt, hail, ocean spray, andstones;


15

• corrosion caused by the extensive or abnormaltransport of caustic materials like chemicals, ac-ids, and fertilizers; and

• corrosion of special bodies, body conversions, orequipment that was not on your vehicle when itleft the manufacturing plant or was not suppliedby Chrysler.

3.6 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the follow-ing:• fire or accident;• abuse or negligence;• misuse — for example, driving over curbs or

overloading;• tampering with the emission systems, or with a

part that could affect the emission systems;

• use of used parts, even if they were originallysupplied by Chrysler (however, authorizedChrysler / MOPAR remanufactured parts are cov-ered);

• windshield or rear window damage from externalobjects;

• any changes made to your vehicle that don’tcomply with Chrysler; or

• using any fluid that doesn’t meet the minimumrecommendations in your Owner’s Manual.


16

3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA vehicle has no warranty coverage of any kind if:• the vehicle is declared to be a total loss by an

insurance company;• the vehicle is rebuilt after being declared to be a

total loss by an insurance company; or• the vehicle is issued a certificate of title indicat-

ing that it is designated as “salvage,” “junk,”“rebuilt,” “scrap,” or some similar word.

Chrysler will deny warranty coverage without no-tice if it learns that a vehicle is ineligible for cover-age for any of these reasons.

3.8 Restricted WarrantyYour warranties can also be restricted by Chrysler.Chrysler may restrict the warranty on your vehicleif the vehicle is not properly maintained, or if thevehicle is abused or neglected, and the abuse orneglect interferes with the proper functioning of thevehicle. If the warranty is restricted, coverage maybe denied or subject to approval by Chrysler beforecovered repairs are performed.


17

4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction, ChryslerGroup LLC (�Chrysler�) may offer exchange serviceon some vehicle parts. This service is intended toreduce the amount of time your vehicle is not avail-able for your use because of repairs. Parts used inexchange service may be new, remanufactured, re-conditioned, or repaired, depending on the part in-volved.

All exchange parts that might be used meetChrysler standards, and have the same warranties asnew parts.

Examples of the kinds of parts that might be ser-viced in this way are:• engine assemblies;• transmission assemblies;• instrument cluster assemblies;• radios, tape, CD and DVD players;• speedometers; and• powertrain control modules.

To help control suspected ozone-depleting agents,the EPA requires the capture, purification, and reuseof automotive air-conditioning refrigerant gases. Asa result, a repair to the sealed portion of your air-conditioning system may involve the installation ofpurified reclaimed refrigerant.

OTHER TERMS OF YOUR WARRANTIES

18

4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components ofyour vehicle may have occurred at the factory orwhile it was being shipped to the dealer.

Such a defect or damage is usually detected andcorrected at the factory. In addition, dealers mustinspect each vehicle before delivery. They repairany defects or damage detected before the vehicle isdelivered to you.

4.3 Production ChangesChanges may be made in vehicles sold by Chryslerand its dealers at any time without incurring anyobligation to make the same or similar changes onvehicles previously built or sold.

OTHER TERMS OF YOUR WARRANTIES

19

5. Emission Warranties RequiredBy Law

5.1 Federal Emission Warranty

A. Parts Covered for 2 Years or 24,000 Miles

Federal law requires Chrysler Group LLC(�Chrysler�) to warrant the following emissionsparts for 2 years or 24,000 miles, whicheveroccurs first. Chrysler covers all of these partsunder the Basic Limited Warranty for 3 years or36,000 miles, whichever occurs first.• Air system controls;• distributor and its components;• electronic fuel injection system, including

injector;• evaporative-emission canister and controls;• exhaust manifold;

• exhaust gas recirculation valve and controlsystem;

• exhaust pipes (between exhaust manifold andcatalyst);

• fuel cap and tank assembly, pump, and fuellines;

• ignition coil and ignition module;• intake manifold;• on-board diagnostic-system components;• oxygen sensors;• positive crankcase-ventilation (PCV) valve or

orifice;• secondary ignition wires;• spark plugs;• throttle body;• transmission-control module;• vacuum hoses, clamps, and fittings, as well as

tubing used for these components;

EMISSION WARRANTIES REQUIRED BY LAW

20

• vacuum, temperature, altitude, speed, time-sensitive valves, sensors, and switches used inthese components and systems.

B. Parts Covered for 8 years or 80,000 miles

If your vehicle has one of the following parts,this Federal Emission Warranty covers that partfor a period of 8 years or 80,000 miles, which-ever occurs first, calculated from the start of theBasic Limited Warranty as set forth in Sec-tion 2.1(E). The covered parts are:• catalytic converter; and• powertrain control module.

5.2 Emission Performance WarrantyThis warranty supplements the federal warranty un-der 5.1. It lasts for 2 years or 24,000 miles on theodometer, whichever occurs first. If your vehiclehas one of the following parts, catalytic converter

and powertrain control module, this Federal Emis-sion Warranty covers that part for a period of8 years or 80,000 miles, whichever occurs first.These limits are counted from the time when yourBasic Limited Warranty begins under 2.1(E). TheEmission Performance Warranty covers the cost ofrepairing or adjusting any components or parts thatmight be needed for your vehicle to pass FederalEmission Standards for a federally approved state orlocal emissions test, but only if:• your vehicle has failed a federally approved state

or local emissions test;• your vehicle has been maintained and operated

properly up until it fails such a test; and• you face a real penalty — for example, a fine or

the loss of the use of your vehicle — because thevehicle has failed the test.

Section 6.4 explains how to get service under thiswarranty.

EMISSION WARRANTIES REQUIRED BY LAW

21

6. How to Get Warranty Service6.1 Where to Take Your Vehicle

A. In the United States (We Include U.S.Possessions and Territories as Part of theUnited States for Warranty Purposes):

Warranty service must be done by an authorizedChrysler, Dodge, Jeep or Ram dealer. Westrongly recommend that you take your vehicleto your Selling Dealer. They know you and yourvehicle best, and are most concerned that youget prompt and high quality service. If youmove within the United States, warranty servicemay be requested from any authorized Chrysler,Dodge, Jeep or Ram dealer.

B. In Canada and Mexico:

If you are traveling temporarily in Canada orMexico, and your vehicle remains registered inthe United States, your Chrysler warranty stillapplies. Service may be requested at any autho-rized Chrysler, Dodge, Jeep or Ram dealership.

C. In a Foreign Country Outside of NorthAmerica:

If you are traveling temporarily outside of NorthAmerica, and your vehicle remains registered inthe United States:• You should take your vehicle to an authorized

Chrysler, Dodge, Jeep or Ram dealer. Theyshould give you the same warranty serviceyou receive in the United States.

HOW TO GET WARRANTY SERVICE

22

• If the authorized dealership charges you forrepairs which you feel should be covered un-der your warranty, please get a detailed re-ceipt for the work done. Make sure that thisreceipt lists all warranty repairs and parts thatwere involved. (This receipt will be similar tothe one used by the dealer who normally ser-vices your vehicle.)

• When your vehicle returns to the UnitedStates, contact the Chrysler Customer Assis-tance Center (section 7.2) for reimbursementconsideration. You will normally need to pro-vide a copy of the receipt, your vehicle regis-tration and any other relevant documents.

• Reimbursement will not be considered if thevehicle does not return to the United States.

D. If You Move:

If you move to another country, be sure to con-tact the Chrysler Customer Assistance Center(section 7.2) and the customs department of thedestination country before you move. Vehicleimportation rules vary considerably from coun-try to country. You may be required to presentdocumentation of your move to Chrysler in or-der to continue your warranty coverage. Youmay also be required to obtain documentationfrom Chrysler in order to register your vehiclein your new country.


23

E. Notice:

If your vehicle is registered outside of theUnited States, and you have not followed theprocedure set out above, your vehicle will nolonger be eligible for warranty coverage of anykind. (Vehicles registered to United States gov-ernment officials or military personnel on as-signment outside of the U.S. will continue to becovered.)

6.2 How To Get Tow Service - U.S. orCanada Only *

A. What To Do:

If your vehicle requires towing due to a defectcovered under the Basic Limited Warranty orPowertrain Limited Warranty, dial toll-free1-800-521-2779. Provide your name, vehicleidentification number, license plate number, andyour location, including the telephone numberfrom which you are calling. Briefly describe thenature of the problem and answer a few simplequestions.

* Towing services provided through Cross Country Motor Club,Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY,where services are provided by Cross Country Motor Club ofCalifornia, Inc., Medford,, MA 02155.


24

You will be given the name of the service pro-vider and an estimated time of arrival. If youfeel you are in an �unsafe situation�, please letus know. With your consent, we will contactlocal police or safety authorities.

B. If Unable to Contact 24-Hour TowingAssistance:

If you are unable to contact 24-Hour TowingAssistance and you obtain towing services onyour own, you may submit your original re-ceipts from the licensed towing or service facil-ity, for services rendered within 30 days of theoccurrence. Be sure to include your vehicleidentification number, odometer mileage at thetime of service and current mailing address. Wewill process the claim based on vehicle and ser-vice eligibility. If eligible, we will reimburse

you for the reasonable amounts you actuallypaid, based on the usual and customary chargesfor that service in the area where they were pro-vided. Chrysler Group LLC’s determination re-lating to reimbursement are final. Correspon-dence should be mailed to:

Chrysler Towing AssistanceP.O. Box 9145

Medford, MA 02155Attention: Claims Department

6.3 Emergency Warranty RepairsIf you have an emergency and have to get a war-ranty repair made by someone other than an autho-rized Chrysler, Dodge, Jeep or Ram dealer, followthe reimbursement procedure in 6.1(C).


25

6.4 Getting Service Under the FederalEmission Performance Warranties

A. What to Do

If your vehicle has failed an emissions test de-scribed in 5.2:• Take it to an authorized Chrysler, Dodge,

Jeep or Ram dealer as soon as possible.• Give the service representative the printout

showing that your vehicle failed the test.• If possible, bring all service receipts, mainte-

nance logs, and records proving that yourvehicle has been properly maintained, sinceyou may be required to show them.

B. Further Steps You Can Take, and How toGet More Information

If you think your dealer has wrongly denied youemission-warranty coverage, follow the stepsdescribed in 7.1. Chrysler will reply to you inwriting within 30 days after receiving your com-plaint (or within the time limit required by localor state law). If the owner is not notified within30 days that a performance warranty claim isdenied, the manufacturer must repair the vehiclefree of charge.


26

If you want more information about getting serviceunder the Federal Emission Warranty or the Perfor-mance Warranty, or if you want to report what youthink is a violation of these warranties, you cancontact:

Manager, Certification and ComplianceDivision Warranty Claims

Environmental Protection Agency1200 Pennsylvania Avenue, NW

Mail Code 6403JWashington, D. C. 20460


27

7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In General

Normally, warranty problems can be resolved byyour dealer’s sales or service departments.That’s why you should always talk to your deal-er’s service manager or sales manager first. Butif you’re not satisfied with your dealer’s re-sponse to your problem, Chrysler Group LLC(�Chrysler�) recommends that you do the follow-ing:

Step 1:Discuss your problem with the owner or generalmanager of the dealership.

Step 2:If your dealership still can’t resolve the problem,contact the Chrysler Customer Assistance Center.You’ll find the address in section 7.2.

B. What Chrysler Will Do

Once you have followed the two steps describedin 7.1(A), a Chrysler representative at Chryslerheadquarters will review your situation. If it’ssomething that Chrysler can help you with,Chrysler will provide your dealer with all theinformation and assistance necessary to resolvethe problem. Even if Chrysler can’t help you,Chrysler will acknowledge your contact and ex-plain Chrysler’s position.

HOW TO DEAL WITH WARRANTY PROBLEMS

28

C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky and Minnesota ONLY:

(NOTE: This Process is not available for resi-dents of other states.)

If you can’t resolve your warranty problem afterfollowing the two steps described in 7.1(A), andyou live in Arkansas, Idaho, Kentucky or Min-nesota ONLY, you can contact the ChryslerGroup LLC Customer Arbitration Process inyour area.

You may obtain a brochure describing ChryslerGroup LLC’s Customer Arbitration Process, in-cluding an application, by calling (800) 423-6343. This service is strictly voluntary, and youmay submit your dispute directly to the Cus-tomer Arbitration Process (CAP) at no cost. The

CAP is administered by an independent disputesettlement organization and may be contacted inwriting at the following address:

National Center for Dispute SettlementChrysler Group LLC

Customer Arbitration ProcessP.O. Box 727

Mt. Clemens, MI 48046

The CAP reviews only vehicle disputes involv-ing Chrysler Group LLC (�Chrysler�) LimitedWarranty or a Chrysler / Mopar Part LimitedWarranty. The CAP does not review disputesinvolving the sale of a new or used vehicle, per-sonal injury/property damage claims, disputesrelating to design of the vehicle or part, or dis-putes which are already the subject of litigation.


29

The CAP will need the following information fromyou: 1) Legible copies of all documents and repairorders relevant to your case, 2) Vehicle identifica-tion number of your vehicle, 3) A brief descriptionof your unresolved concern, 4) The identity of yourservicing/selling dealer, 5) The date(s) of repair(s)and mileage at the time, 6) Current mileage, and 7)A description of the action you expect to resolveyour concern.

Upon receipt of your request:• The National Center for Dispute Settlement

(NCDS) will acknowledge receipt of your re-quest, by mail, within ten (10) days, and adviseyou whether or not your dispute is within thejurisdiction of the Process.

• When your request is within jurisdiction NCDSwill request Chrysler and the dealer to presenttheir side of the dispute. You will receive copiesof their responses.

• While your dispute is pending NCDS or Chryslermay contact you to see if your case can besettled by agreement. If a settlement is offered toyou, Chrysler will ask you to sign a form thatcontains that settlement. Your case will then beclosed. There is no requirement for you to par-ticipate in this settlement process.

• If you requested an oral hearing, a decision-maker will contact you to arrange a convenienttime and place for a hearing. Usually, this will beat a dealership near you.


30

• If you request a documents-only review, anNCDS panel will review and decide your case.Neither you, the dealer nor Chrysler need bepresent.

• NCDS will send you a written Statement of De-cision. This statement will include the decision,any action to be taken by the dealer or Chryslerand the time by which the action must be taken.The decision will be binding on the dealer andChrysler but not on you unless you accept thedecision.

• If any action is required on the part of the dealeror Chrysler you will be contacted within ten (10)days after the date by which the dealer orChrysler must act to determine whether perfor-mance has been rendered.

• The entire dispute settlement process will nor-mally take no longer than 40 days.

• The CAP dispute settlement procedure does nottake the place of any state or Federal legal rem-edies available to you. Whether or not you de-cide to submit your dispute to the Process, youare free to pursue other legal remedies.


31

D. Notice Under State Lemon Laws

Some states have laws allowing you to get areplacement truck or a refund of the truck’s pur-chase price under certain circumstances. Theselaws vary from state to state. If your state lawallows, Chrysler requires that you first notify usin writing of any service difficulty that you mayhave experienced so that we can have a chanceto make any needed repairs before you are eli-gible for remedies provided by these laws. In allother states, we ask that you give us writtennotice of any service difficulty. Send your writ-ten notice to the Chrysler Customer AssistanceCenter at the address in 7.2.

7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers ofthe Chrysler Customer Assistance Center that canhelp you wherever you happen to be. Contact theone that covers your area:

• In the United States:Chrysler Customer Assistance CenterP.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: (800) 423-6343

To contact Chrysler by email,

simply access the following website:www.dodge.com(click on the �Contact Us� button)


32

• In Canada:Chrysler Canada, Inc.Customer ServiceChrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

• In Mexico, contact the Customer RelationsOffice for Chrysler, Dodge, Jeep and Ramvehicles at:1240 Prolongacion Paseo de la Reforma Av.Santa Fe, C.P. 05109Deleg. Cuajimalpa, MexicoPhone (in Mexico): (015) 5081-7568Phone (outside Mexico): (800) 505-1300

• In Puerto Rico and U.S. Virgin Islands:Customer ServiceChrysler Group International Services LLCBox 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345


33

8. Optional Service ContractChrysler Group LLC’s or Chrysler Service ContractCompany LLC’s optional service contracts offervaluable protection against repair costs when thesewarranties don’t apply. They compliment but don’treplace the warranty coverages outlined in thisbooklet. Several plans are available, covering vari-ous time-and-mileage periods and various sets ofcomponents. (Service contracts aren’t available ifyou live in a U.S. possession or territory.) Ask yourdealer for details.

OPTIONAL SERVICE CONTRACT

34

9. Maintenance9.1 General Information

It’s your responsibility to properly maintain andoperate your new vehicle. Follow the instructionscontained in the General and Scheduled Mainte-nance Service guidelines in your Owner’s Manual.Regular, scheduled maintenance is essential totrouble-free operation. If there is a dispute betweenyou and Chrysler Group LLC (�Chrysler�) concern-ing your maintenance of your vehicle, Chrysler willrequire you to provide proof that your vehicle wasproperly maintained.

For your convenience, Chrysler has prepared aMaintenance Log which is included in your Own-er’s Manual. You should use this Maintenance Logto keep track of scheduled maintenance, either byroutinely having the repairs entered in your Mainte-nance Log, or by keeping receipts or other docu-mentation of work you’ve had done on your vehiclein your Maintenance Log.

MAINTENANCE

35

9.2 Where To Go For MaintenanceChrysler recommends that you return to the dealerfrom whom you bought your vehicle for all mainte-nance service both during and after the warrantyperiods. Although you can get warranty servicefrom any dealer who sells your particular make,returning to your selling dealer will help ensure thatall your service needs are met and that you’re com-pletely satisfied. The dealership technicians are spe-cifically trained to proficiently perform maintenanceand repair procedures on your Chrysler Group LLCvehicle.

Authorized Chrysler, Dodge, Jeep or Ram dealerswill help ensure that all your service needs are metand that you’re completely satisfied. Chryslerstrongly recommends you use genuine Chrysler /MOPAR parts to maintain your vehicle.

MAINTENANCE

36

NOTES

37

NOTES

38

NOTES

39

NOTES

40

IMPORTANT This booklet contains Chrysler Group LLC limited ... This booklet contains Chrysler Group...

Documents

Transcript of IMPORTANT This booklet contains Chrysler Group LLC limited ... This booklet contains Chrysler Group...