Importance of Connectivity In a Digital Economy

Satish Mittal

Sr Vice President – Vodafone Business Services

Enabling the Business:

Importance of Connectivity

BETTER OPERATIONAL AGILITY

BETTER CONNECTED EMPLOYEES

BETTER CUSTOMER ENGAGEMENT

Enabling the Business:

HUMAN TO HUMAN

MACHINE TO MACHINE

MAN TO MACHINE

Connectivity – beyond humans

Human to human :

TRANSFORMING CULTURE

Limited windows of

opportunity for new ideas

– time to market critical

Smarter devices creating new

possibilities

Mobile app

use increased

115%

in 2013

Flurry Analytics

Increasing use of flexible & outsourced

resources

Employees expecting more flexibility

75% of

employees

cite flexible

working as a top

5 benefit

Vodafone Perspective

Series, 2012

Competitive pressures

driving need for greater

productivity Workforces

increasingly dispersed & remote

(37% of the global

workforce)

1.3 bn people will

be remote

mobile workers

by 2015 IDC, 2012

…and the importance of being confidently connected has never been greater!

Connected Humans – Any device, Any Where, Any Service

Voicemail /

email integration

Corporate Directory

Integration with

legacy PBXs

In the office At home Travelling

Telephony

features

IM & Presence

Video calls*

Desktop sharing

User

one-to-one, on-net only

Unlimited calls between users

Man to Machine :

Transforming Business

Dedicated, experienced

support

Investment in innovation & expansion

Integrated fixed & mobile networks

Resilience & security at

the core

professional services

One stop shop

Business transformation

services

Integration with People, Expertise and Scale is the key …

MOBILITY TRANSFORMATION

Banking at Doorstep

Enterprise Challenge

- Cut down delays in opening accounts

- Zero improvements from process automation

- Virtual on-the-spot banking

Solution - Managed devices with 3G connectivity

- Ready to use tablet for bank executives

- Manage devices, connectivity & applications

Benefits - Complete managed services

- Unique door-step banking an competitive edge

- Empowered 10000 sales officers, 300 cities

- Superior business value realised

Tab Banking – leveraging connectivity

FUTURE OF RETAIL

Customer Experience

Differentiated Customer Experience leveraging Connectivity

Enterprise Challenge

- Consistent customer experience across stores

- Enhanced customer purchase experience

- Reliable connectivity at stores

Solution

- Connectivity with IPSec, MPLS Cloud & CPE

- Redundant wireless connectivity

- Managed connectivity for Mobile PoS

Benefits - Consistent in-store purchase experience

- Quick and efficient queuing

- Zero risk of data theft

- Seamless comm. between HQ and stores

- Improved inventory management

• Widely spread customer-base of a micro-finance

company, with mostly low-ticket transactions

M-Money: cash collection & payments made more efficient &

risk-free

The Task:

The Solution:

• Cost-effective & reliable collections &

aggregation mechanism

• Avoid the expense of setting up dedicated

branches & cash management points

Customer Benefits:

• Mobility-based cash aggregation

• Real-time reports on cash collection & agencies,

available from district level all the way to HQ

Machine to machine :

Transforming future

For a seamless Machine-Machine Experience: You need an Echo system

One Network

M2M Platform

SLAs

Partners

Strong connectivity

Global SIM

Enterprise Challenge - High worldwide customer support costs

- Reduce cost of fault-diagnostics

- Improve vehicle uptime

- Enable customers ‘stay connected’ to car

FUTURE OF MOBILITY

Connected Car

Connected Machines - the future of mobility

Solution

- Secure managed connectivity via M2M

- Global footprint

- M2M expertise in automotive

Benefits

- Remote access to vehicle features

- Actionable alerts

- Proactive Maintenance

- One step ahead of competition

In a world of rapid and unpredictable change agility is vital…

Economic uncertainty

persists

Increasing man-made &

natural disasters

Digital economy transforming

markets

Competitive pressure from

lower wage economies

Increasing impact of

climate change

Political instability on the

rise

Cyber threats are evolving

Increase in Targeted cyber Attacks in 2012

In this world…

Connectedness of things

Everything as a service

Personalised customer services

Multi-channel

Any device, anywhere, any time

Borderless business

… every business needs to be a Ready business

Unpredictable change ?