Implementing Effective and Pervasive BI Dashboards at ... · Karthik Palanisamy Senior Dir, EDS...

© Copyright 2011 Hitachi Consulting

www.hitachiconsulting.com

Karthik Palanisamy

Senior Dir, EDS

Schwan Food Company

Dave Barkus

Mgr, Solution Delivery BI & Portals

Schwan Food Company

Implementing Effective and Pervasive BI

Dashboards at Schwan's Home Service

Shawn Duffy

Mgr, Specialized Services

Hitachi Consulting


Agenda

About Schwan’s

Business Need

Resolution Dashboard Demonstration

Best Practices Avoid the One-Size-Fits-All Dashboard

Requirements drive Architecture

Less is More

Questions & Answers

Agenda

2


About Schwan’s

3

Schwan’s Shared Services, LLC

Based in Marshall, Minnesota

Subsidiary of The Schwan Food Company

Support manufacturing, sales, and distribution of frozen

foods

Affiliates include:Schwan’s Home Service, Inc. Sells frozen food through home delivery services

Schwan’s Food Service, Inc. Sells frozen food to schools, universities, restaurants & c-stores

Schwan’s Consumer Brands North America, Inc. Sells frozen food products to retail/grocery stores

Schwan’s Global Supply Chain, Inc.Manages the manufacturing facilities in the United States


About Schwan’s

4

Began implementations in 1994 with MM/PP and FI/CO

BW installed 2000 and Business Objects in 2010

Rollout of additional SAP functionality continues today

Current BW Version is 7.01, Business Objects is XI3.1 SP3

+ FP3.3

Active Systems and ModulesBI, BWA, BOBJ, BP, CO, CRM, DWM, FI, GRC Access Control, HR,

MM, PLM, PM, Portals, PP, PS, QM, SD, SEM, SRM, XI, WM


About Schwan’s

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Our Brands


Business Need

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Increase visibility into Sales Process

Increase efficiency of Sales Process

Increase revenue from Sales Process

What was the purpose for the dashboards?

Visibility, Efficiency, and Revenue!


Resolution

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Sales Dashboards Demonstration


Resolution

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Sales Dashboards Demonstration


Avoid the “One-Size-Fits-All” Dashboard!

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Step 1: Identify Target

Groups/Users Based upon data needs and

usage

Not necessarily departmentally

oriented

Step 2: Identify KPI’s and

Metrics Aiming at your target group is

crucial to success

How do you measure &

incentivize your business?

Use MDM and Data

Governance to define metrics

Step 3: Prioritize Top 5-7 KPI’s Limit list to top 5-7 key drivers

Avoid the One-Size-Fits-All

Dashboard

Step 4: User Experience Best

Practices

Identify best components for job

Avoid over use of color, alerting,

and highlighting

Delivery and Connection Styles

(PC, Laptop, Tablet, Smartphone,

etc.)

“A dashboard is a visual display of the

most important information needed to

achieve one or more objectives,

consolidated and arranged on a single

screen so the information can be

monitored at a glance.”

- Stephen Few


Requirements Drive Architecture

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Data Requirements for targeted group/user Real-Time is not always “Right-Time”

Granularity and drill-down navigation can be tricky

Solution Requirements Single version of the truth is still REQUIRED Data Warehouse with MDM/Data Governance/COE

Performance and Accuracy are paramount for adoption

Styles of Computing Push all processing “left” to leverage servers

Delivery and Connection Styles (PC, Laptop, Tablet, Smartphone,

etc.)

Tool selection based upon navigation and data volume


Less is More

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Drill Down Reports add supporting details Use sparingly to diffuse requests for “one-size-fits-all”

dashboard/solution

Pop-up’s and Hover-Over’s add value without cluttering

screen real estate

Simple is always better, so when in doubt leave it out


www.hitachiconsulting.com

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Questions

Implementing Effective and Pervasive BI Dashboards at ... · Karthik Palanisamy Senior Dir, EDS...

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