Implémentation SAP MRS

SAP MRS Multiresource Scheduling

Info session - 2013

Atul Wakankar

May 2013

© 2011 SAP AG. All rights reserved. 2 Internal

MRS: Foundation for the End-to-end Scheduling Process Resource Management for various Industries and different Scenarios

MRS

Maintenance

Operations

Services

Projects

Upstream, Midstream, Plant Maintenance

Downstream, Services

Equipment, Rigs

Oil & Gas

Plant Maintenance, Generation

Transmission, Distribution, Service

Utilities

Plant Maintenance

Services

Chemicals

Projects, Maintenance

Equipment

Engineering, Construction & Operations

•Manufacturing

•Maintenance and Service

Industrial Machinery & Components

•Project Staffing, Consulting

•Audit and Tax Services

• IT Service Planning and Scheduling

Professional Services

•Maintenance, Service

•Equipment

Transportation

• Heavy Equipment

•Telecommunication

• Public Sector

•Automotive

• Retail

• Media

Other Industries

Other

Staffing

•Operations and Maintenance

• Equipment

Mining

High Tech CRM ERP

•Maintenance

•Service


Resource Management with SAP MRS

Supporting all Lines of Businesses

Project Staffing Professional services providers

can use SAP MRS to match

demand against the available

supply of consultants.

The solution aggregates data

from multiple sources, helping

you identify properly qualified

personnel, assign the right

consultants to projects, and meet

service demand. In addition,

planners gain an overview of

client requests available

resources, and open projects –

enhancing visibility and

transparency.

Maintenance

Organizations that provide

industrial plant maintenance

services must balance the need

for specialized technology

services with the availability of

uniquely qualified technicians.

SAP MRS supports the overall

operations and maintenance

strategy. Superior maintenance of

valuable assets reduces mean

time between equipment

breakdowns, enhances

production uptime, and improves

on-time delivery.

Field Services

SAP MRS provides your field

services organization an end-to-

end integrated SAP solution for

planning and scheduling as well

as key integration to your mobile

devices including Geographical

Information systems data.

The solution enables scheduling

decisions that will ultimately lead

to better quality of service,

increased profitability and

revenue. An efficient and high

performing service organization

is key to expanding the

business.

These three core Planning Scenarios are complemented by others like Heavy Equipment Scheduling or DBM Automotive.


Resource Management with SAP MRS

One solution for different needs at one customer

IT

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Lines of Business

Customer “Company”

SAP Multiresource Management

SAP Analytics SAP Mobile


SAP Multiresource Scheduling

Project Scheduling and Staffing

Project Management

SAP PPM and/or SAP ERP PS Integration

Staffing scenarios

Capacity Planning

Planning and Scheduling Functionality available

Staffing Functionality available

Collaboration

Workflow, Adobe offline forms

Analytics and Mobility

BusinessObjects dashboards

Mobile Solution Offering as CDP (Concept App

available)

© 2011 SAP AG. All rights reserved. 6 Internal © SAP 2007 / Page

6

Multi-Resource Scheduling at a Glance

Get an overview of your current planning status, including

scheduled requests, resource utilization, and open work

lists

Use a graphical planning board, supported by an alert

monitor, to interactively dispatch open service requests to

your available resources

Use an optimization engine to automatically create an

optimized schedule

Take advantage of analytics to

Determine your overall request status

Understand your resource utilization

Support your field service efficiency

Reduce commute times by integrating

Geographical Information Systems (GIS)

Make use of mobile connectivity to update the

requests for your field service personnel


Process Overview “Project Dispatching”

1

Project Mgr.

Create Projects

2

4

3

Approval

Scheduler

Change/reschedule

assignments

resolve conflicts

Project Mgr.

Change Projects

/ Dates

3

Scheduler

Create assignments

and resolve conflicts

Notification (Business workflow)

Notification (Business workflow)


8

Process overview

Create resource

request

4

2

3 1

Refine assignment

Staff resources

Search for resources

Resource Planning

within Project

Planning

6

Monitor execution Accept or decline

resource offers

5


9

Roles

Employee

Maintains his or her qualification profile

Requester

Creates a resource demand

Contact Person

Performs employee search

Transfer demands to resource planners

Resource Planner

Assigns resources to demands

Resolves conflicts


10

Raising Resource Utilization is a Challenge

No central overview of demand and availability of resources Inefficient sharing of resources across organizational units

Only direct managers are aware of their employee’s skills Missing planning, forecasting, and optimization of resource deployment

Reallocating resources is complex, time consuming, and requires insight Available software tools are either not integrated or do not to cover industry-specific staffing requirements based on skills, organizational assignments, job functions, and so on

Business Issues Addressed by the Solution


11

Example:

Mission & Objectives of SAP Field Services

Key Objectives:

Increase and maintain high level of utilization

Increase customer satisfaction

Increase transparency of resource utilization across regions or countries

Improve accuracy of skill forecast

Offer more efficient resource request handling performance

Increase revenue and profitability

Improve average time to fill an open resource request

Improve response rate to cross regional resource requests

Reduce Forecast Deviation for skill area

Improve ratio requests per resource manager

© 2011 SAP AG. All rights reserved. 12 Internal © SAP 2007 /

Key functions

Qualifications

Usage of standard HR qualifications possible

New, powerful MRS qualification object

HR Integration

Display of flexible working time

Creation of HR absences, attendances and substitutions in MRS planning board

Flexible setup of resource planning structure

Capacity Management

Workload on group level

Planned and unplanned orders; soft and hard bookings

Employee availability (planned working time, absences, attendances)

Graphical Planning Board

Assignment of orders resp. order operations to individual employees

Increase of transparency

Cross-organizational planning possible

Employee search and demand search

Web UIs

Request Creation

Employee Search

Staffing

Assignment Refinement


Integration with HCM Time Management

SAP HCM MRS

Planned Working Time

(IT 0007)

Absences

(IT 2001)

Attendances

(IT 2002)

Substitutions

(IT 2003)

Time allocations

Creation

Customizing dependent

on personnel area and sub area


MRS Capacity Management

Hard bookings

Soft bookings

Open offers

Unassigned requests


Integration with PS Network (SAP GUI)

PS Network activity

Requester: Create request (Time Frame, Work, Qualifications)

Contact Person: Search for employees and resource planners

Requester: Accept or decline resource offers


MRS Planning Board


MRS Planning Board – Features

Resource Availability

Assignment Processing

Capacitive Assignments

Stretched Assignments

Employee Qualifications (Ranking)

Undo and redo functionality

Alert monitor

Teams (capacitive planning)

Time allocations (for example, illness, work without order, and so on)

Display of actual data

Visualization of travel time

Demand Split functionality

Creation of periodic assignments for PS networks

Change documents


Summary

Long term – Short term

Workshop – Field service

High volume – Low volume

MRS runs fully integrated in the ERP System

HR Integration

PM/CS Integration

PS Integration

DBM Integration

cProjects Integration (planned)

Multi-Resource Scheduling (MRS) is a powerful

but still intuitive resource management tool

that covers a broad range of resource planning scenarios


SAP Multiresource Scheduling for Plant Maintenance

Planning and Dispatching Functionality

Scheduler Workplace

SAP GUI and web-style User Interface

Intuitive Planning Board with drag & drop

Work Center scheduling

Visualization of Clocking Data

Alert Monitor

Resources

Human resources, Equipment and Tools

Solution Highlights

Material Availability Data

Mass-Shifting and Dispatching Functionality

Strong Integration to other components

in order to reduce planning efforts

Capacitive Planning

Schedule Compliance Monitoring

Ad-hoc Reporting by SAP Analytics

Mobility

Integration with SAP Syclo


Process Overview

1

Creates

Notification, Order

Network

2

4

3

Scheduler

Change/reschedule

assignments

resolve conflicts

Requires Change

on Planning

Bundles, Dispatches

and Schedules

across workcenters

5

Gets and performs

Jobs (assigns to

employees)

Customer /

Production

Schedulers

Customer /

Production

Schedulers

Work Center

Responsible

Planned /

unplanned

Demands


Process Overview

Create

Notifications,

Orders, Networks

3

MRS

Material

Requirement

MRS

Publish

Maintenace

Plan

(or Mobile)

Optional:

Workflow


SAP Multiresource Scheduling

Field Services

Appointment Booking

CRM Service Order and PM/CS

Search strategies

Service Areas (definition of capacities with GIS)

Material Availability

MATP Checks

Van Stock, Individual resource stock Scenario

Optimization

Geographical Information System

Location, travel time, date rules, weather

Service Level Agreements

Mobility

Integration with SAP Syclo

Digital Flight Attendant


Process Overview

Request service /

Work identification

4

2

3

1

Accept and execute

assignment

Create assignments and

resolve conflicts

Create order and make an

appointment

Resource Planning within

Order Management

5

Monitor execution


Process Overview

Service Request

4

2

3

Handheld or Laptop

MRS Scheduler Workplace

Interaction Center

5

Wireless Push

Background Send

IC Agent

Scheduler

Field Service

Customer

Back Office

Order Management

Resource Planning within

Order Management


MRS – SAP Standard Product

The right Choice

High Integration with other SAP applications

ERP, EAM, PM, PS, PPM, CRM, BW, BusinessObjects, HANA, Mobility

One Vendor Approach

One Solution for different LoBs and specific Scenarios

Full Process Coverage with Functionality that is key to optimization

Order – Search – Plan – Dispatch - Complete

Compelling financial story

Attractive pricing, no additional hardware

Rapid Deployment, Customization possibilities

SAP Standard Knowledge

Synchronized SAP Release Schedule

Road Map Alignment with SAP LoBs, Industries

Expansion

one solution for all lines of businesses; combined demand sources

Deployment options

High Scalability through SAP NetWeaver

Language coverage


SAP Runs SAP MRS

MRS Customers

SAP Screen Personas


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Portal Services Manager


“Reduce complexity and confusion with some SAP transactions”

IT Manager


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Manager of Enterprise Architecture

Thank You!

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Implémentation SAP MRS

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