LIST OF TELEPHONE NUMBERS OF BANKS IN RAJSAMAND DISTRICT AS ON
Implementation of Right to Hearing Act 2012 in Rajsamand, Rajasthan.
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Transcript of Implementation of Right to Hearing Act 2012 in Rajsamand, Rajasthan.
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RIGHT TO HEARINGThe Rajasthan Right to Hearing Act 2012
Initiative for its effective implementation in Rajsamand district
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Grievance RedressImportance for good governance
• Greievance redress – A barometer of effective governance
• Grievance beyond existing state policy- Marker of felt need
• Absence of grievance- Not necessasarily good
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Status of PG redress at districts
• Sugam RPG- Collector Office• Sugam RPG- SDO Office (Local Initiative)• Vigilance Committees (Collector/SDO)• Night Chaupal- Collector/SDM• ZP/PS General Body Meetings• Vigilance Meeting by Hon MP• RTI (Availability of official documents
strengthen case)
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Critical Analysis
• Access to authorities intermittent• Long distance/loss of wage• Availability of officer not guaranteed• Individual centric- Not system based• Punishment of erring officers cumbersome• No established system of appeal• Lower functionaries not directly responsible• RTI by itself does not redress grievance
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The Acts…• The Rajasthan Right to Hearing Act 2012 http://
www.ard.rajasthan.gov.in/Right_To_Hearing_Act.aspx (Analysis will follow)
• The Rajasthan Guaranteed Delivery of Public Services Act 2011 http://www.ard.rajasthan.gov.in/new_policy.aspx (153 Notified services to be delivered in a time bound process)
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RGDPS & RTH as a solution!
• Together, all grievance covered • Legal mandate• Defined roles & responsibilities (PHO/DO)• Provision for appeals• Time bound hearing/service delivery• Instant punishment for failure of duty
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Implementation Challenges
• Multiplicity of offices (PHO/DO/Appeal auth)• Not at doorstep- travel expense/loss of wage• Registration not guaranteed (Grievance
unregistered = grievance doesn’t exist!)• Multiple lines of appeal- distant/divisional
offices• Difficult to monitor compliance
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Initiative in RajsmandLok Sunvayi Sahayata Kendra
• LSSK at every BNRGSK• Rozgar Sahayak as facilitator to receive complaints
everyday between 10am-12noon• Standardised receipts for every application stating,
code of complaint, date & place of hearing & designation of PHO
• Transfer of all complaints received in a week (Mon to Fri) to central registry at Tehsil by Friday evening
• Transfer of complaints to concerned PHO at block level by monday
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Initiative in RajsmandLok Sunvayi Sahayata Kendra
• Fixed day hearing every friday (for complaints received in previous week) at PS BNRGSK where all PHOs would be present & chaired by SDO
• After hearing, replies in Format-3 would be given on the spot • In case applicant not present for hearing, decision in format-
3 would be taken in absentia & transferred to concerned LSSK, to be retrieved by applicant at his convenience
• Detailed orders have been issued by Collector Rajsamand to put above system in place on 4-9-12 in spirit of Sec 5 of Act & Rule 20 of rules
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RTH Act- Issues to be redressed
• Right to hearing = Right to get work done?• Sec 2(a) & (b) and Sec 4(5) of Act
• Doesn’t cover services under RGDPS• Sec 2(a) of Act
• IT platform essential (Customise Sugam-RPG) • Sec 5(3) of Act
• Amend appellate authority• Sec 6 of Act & Notification No.F.13(1)AR&C/Gr.1/2012
• Staffing, training & IEC • Rule 22 of Rules
• Mandatory to come through LSSK
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Evaluation- Benefits
• Local Single Window LSSK at BN RGSK• Rozgar Sahayak as single face of Govt• Fixed day hearings in public & at one location
PS-BNRGSK• SDO supervision of PHOs hearings• Written communication on spot• Appeal filing at Friday hearings• On spot punishments for failure of duty
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Evaluation- Challenges(Delivery side)
• Heavily dependent on Rozgar Sahayak• GP needs rigorous training & orientation (LSSK not
open, GP disposal dependent on individual initiative) • Without IT platform, lot of paper/register work,
difficult to trace cases, cannot avoid multiplicity• Increase in frivolous, unreasonable, malafide, multiple
applications• If actual work is not done, may become a paper
exercise• Grievance overload may show Govt in bad light
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Evaluation- Challenges(Demand side)
● Citizens not aware of elaborate system (Awareness campaign required)
● Active utilisation of system dependent on hand-holding by NGOs- could be institutionalised)
● Low attendance at friday public-hearings● Approaching SDO/Collector/MLA still deep
rooted in mindset
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Proactive disclosure(Wall paintings at GP)
● The BPL list & housing (Awas) wait-list
● Pension beneficiary list
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What do numbers say?
The total RTH complaints registered & disposed in Rajsamand from when the Act came into force in Aug 2012 is:
Registered Disposed Pending30513 29966 547
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Sample Analysis – 11 GPs Name of
GP /Block
Total Registersd
Receipt Given
Written reply after Hearing
Actual work done
Pending
1. Nagadia (Khamnore) 41 41 41 38 3
2. Kaliwas (Khamnore) 50 50 47 37 13
3. Jhor (Amet) 80 80 80 80 0
4. Liki (Amet) 62 62 53 56 6
5. Khadbamaniy (Railmagra) 144 144 123 123 21
6. Oda (Railmagra) 163 163 56 148 15
7. Samicha (Kumbhalgarh) 187 187 89 89 98
8. Banokda (Kumbhalgarh) 90 90 4 4 86
9. Saroth (Bhim) 263 263 183 183 80
10. Baggad (Bhim) 277 277 171 171 106
11. Mohi (Rajsamand) 141 141 141 141 0
Grand Total 1498 1498 988 1070 428
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Department WiseName of Department Registered Receipt
GivenWritten reply after Hearing
Actual work done
Pending
1. Revenue 474 474 359 359 115
2. Panchyat 659 659 423 423 236
3. Police 0 0 0 0 0
4. PWD 8 8 4 4 4
5. AVVNL 151 151 92 92 59
6. Health 84 84 81 81 3
7 . Agriculture 24 24 22 22 2
8. Animal Husbandry 0 0 0 0 0
9. Forest 1 1 1 1 0
10.Mining 0 0 0 0 0
11.Irrigation 1 1 1 1 0
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Department WiseName of Department
Registered
Receipt Given
Written reply after Hearing
Actual work done
Pending
12.PHED 26 26 23 23 3
13.Coprative 0 0 0 0 0
14.Swayat shasan 0 0 0 0 0
15.ICDS 2 2 2 2 0
16. Education 9 9 5 5 4
17.Labour 0 0 0 0 0
18. Treasury 7 7 7 7 0
19. Supply 0 0 0 0 0
20. Excise 0 0 0 0 0
21.Social Justices 54 54 52 52 2
Grand Total 1498 1498 988 1072 428
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Conclusion
In view of the fact that, only if every genuine grievance of a citizen is addressed adequately & in time, will the claims of Govt. success be justified, the institutionalisation of RTH- in letter & spirit across the state of Rajasthan is a giant step in the journey of good governance.