Implementation Issues Pete Hendel Analyst Procter & Gamble.

Implementation IssuesImplementation Issues

Pete HendelAnalyst

Procter & Gamble

AgendaAgenda

• Implementation Pitfalls

• Strategic Issues

• Tactical Issues

Implementation PitfallsImplementation Pitfalls

• Poor business processes

• Deviation from standards

• Inadequate planning or strategy

• No business case, alignment or champion

• Expecting too much or too little

• Trading partner limitations/constraints

• Lack of resources

• Training/Education

Strategic IssuesStrategic Issues

• 1. Knowledge of business processes

• 2. Commitment from senior management– You need a Champion


• 3. Alignment of EDI implementation with core business objectives


• 4. Trading partners involvement and consultation (customers, suppliers, vendors, etc.)


• 5. Use EDI as a tool and an opportunity for re-engineering the business


Tactical IssuesTactical Issues

• Selection of technology

• Business applications

• Standards

• Internal resources

• Training/education

• Audit and control requirements

Good Luck!Good Luck!

• Sources:• University of Ottawa, Case Study Instructor Notes, Electronic Commerce

Strategies

• Profit Magazine, EDI or Else!, May 7, 1996

• Systems Management Group, A Small Business Guide to Information Technologies

• Asia Pacific Economic Cooperation, EDI Environmental Assessment, May 13, 1996

• The Society of Management Accountants of Canada, Implementing Electronic Data Interchange, Feb.. 1, 1994

• Nigel Wood, ECCC

EDI Standards & Guidelines EDI Standards & Guidelines DevelopmentDevelopment

Robert FletcherV.P. Electronic Commerce

Livingston Logistics

Michael SadiwnykVice President

ECCC

EDI Standards EDI Standards DevelopmentDevelopment

S u b -C om m ittees

C om m u n ica tion s


D is trib u tion


F in an ce


P u rch as in g

D IS A(X 1 2 S tan d ard )

EDI Standards EDI Standards DevelopmentDevelopment

U nifo rm C odeC ounc il(U C C )

E lec tron icC om m erceC ounc il o f

C anada

S ub-C om m ittees

C om m un ica tions

S ub-C om m ittees

D is tribu tion

S ub-C om m ittees

F inance

S ub-C om m ittees

P urchas ing

D IS A(X 12 S tandard )

EDI Industry EDI Industry Guidelines DevelopmentGuidelines Development

B ar C od es

U P CA d visory

C om m ittee


U C S


V IC S G lob a l E D I

E lec tron icC om m erce

A d viso ryC om m ittee

U C C

EDI Industry Guidelines EDI Industry Guidelines DevelopmentDevelopment

E C C C

B ar C od es

U P CA d viso ry

C om m ittee


U C S


V IC S G lob a l E D I

E lec tron icC om m erce

A d viso ryC om m ittee

U C C

Canadian Guidelines Canadian Guidelines DevelopmentDevelopment

In d u s tria l/C om m erc ia l

G en era lM erch an d ise

U C S V IC S G lob a l E D I B ar C od es

E C R In su ran ce Tran sp orta tion

In d u s tryS tan d ard sA d visory

C om m ittee

E C C C

Moving To the Year Moving To the Year 2000:Implementing 40102000:Implementing 4010

Implementation Resolution Process

Rich EmrichEDI ManagerJ.M. Schneider

IntroductionIntroduction

The implementation of an industry wide initiative as comprehensive as the movement to VICS 4010 will require a resolution process to address standards related issues. Therefore an implementation resolution process has been established to ensure timely resolution and to ensure consistency in implementation.

Note: This process will only address standards related issues, and not issues arising from application limitations.

ObjectivesObjectives

• Maintain harmonious Trading Partner Relationships

• Address Business needs over system needs

• Endorse and formally submit required standards changes

• Timely resolution (within 4 weeks were standards changes are not required

StructureStructure

• A committee of 5 members is to be created preferably from the group who developed the implementation guides. Two members each representing distributors and suppliers and one neutral part (one of the co-chairs of the ECCC Industry Standards Advisory Committee)

ProcedureProcedure

Documented complaint will be sent to co-chairs of the EDI Technology Committee. Complaint will outline the following points:

Identify trading partners involved Identify transaction sets description of issue and problem suggested approach to resolve the situation

ProcedureProcedure

• Upon receipt of complaint the co-chair will remove the names of the trading partners from the “complaint” and forward it to the other co-chair and members of the Implementation Guideline Committee.

A review date will be scheduled within two weeks to discuss and recommend a solution.

The recommended solution or judgement is to:be routed back to one of the co-chairs who will notify the complainant of the outcome.

ProcedureProcedure

If the recommended solution is to: Change the guidelines:

The co-chairs will authorize the change to the guidelines and notify the membership at large indicating the rationale.

Change the Standards:The co-chairs and the ISAC standards representative shall forward the draft request to the appropriate standards body and post a notice on the ECCC web site to advise the membership and indicate status.

ProcedureProcedure

• Upon approval or refusal of the proposed change, the complainant is to be advised by the co-chair and Guidelines will be changed if required.

AppealsAppeals

• Only those judgements that have not gone to the Standards bodies will be eligible for the appeal process.

• Appeals are to be requested in writing stating the position being challenged and the arguments against the initial ruling to either co-chair within 30 days of the judgement.

• Appeal verdicts are final.

Appeals ProcessAppeals Process

• Appeals are to be presented by the requester of the appeal with the other affected party to a committee consisting of:

The Implementation Guideline Chair, the two co-chairs of the EDI Subcommittee in a meeting (conference call) arranged by the co-chair to be scheduled within two weeks of receiving the notice

Questions & Questions & AnswersAnswers

The Courtyard Room

Implementation Issues Pete Hendel Analyst Procter & Gamble.

Documents

Transcript of Implementation Issues Pete Hendel Analyst Procter & Gamble.