Implementation Insights into CDS for Imaging Order …...#SIIM18 @SIIM_Tweets Implementation...
Transcript of Implementation Insights into CDS for Imaging Order …...#SIIM18 @SIIM_Tweets Implementation...
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Implementation Insights into CDS for Imaging Order Entry
Cree M. Gaskin, M.D.Professor and Vice Chair, Operations and Informatics
Chief, Musculoskeletal Imaging and InterventionAssociate Chief Medical Information Officer
University of Virginia Health System
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Implementation Insights into CDS for Imaging Order Entry
Christine BaranImaging Informatics Operations Manager
Enterprise Imaging InformaticsMaineHealth Information Services
Bob Coleman
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Implementation Insights into CDS for Imaging Order Entry
Adam Prater, M.D., M.P.H.Assistant Professor of Radiology and Imaging Services
Director of Stroke Imaging, Grady Memorial HospitalDirector of Imaging Informatics, Grady Memorial Hospital
Emory Healthcare
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1. Provide an overview of the CMS AUC regulations.2. Share insights into what to consider when selecting
and implementing a CDS system. 3. Provide advice on how to manage CDS to improve
patient care without upsetting ordering providers.
Objectives
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Next up
Christine BaranImaging Informatics Operations Manager
Enterprise Imaging InformaticsMaineHealth Information Services
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Disclosures
• I have no disclosures relevant to the content of this presentation.
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Background
•1993: ACR Task Force on AC• to define national guidelines for the appropriate use
of imaging tests• Using a combination of scientific evidence, and when
data insufficient, expert consensus
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ACR AC
•1, 2, or 3: usually not appropriate
•4, 5, or 6: may be appropriate
•7, 8, or 9: usually appropriate
Major limitation: Information not connected to the point-of-care
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Structured indications map to CDS
© 2015 Epic Systems Corporation. Used with permission.
© 2015 Epic Systems Corporation. Used with permission.
Mapping
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ROE-DS Impact on Outpatient CT Utilization
Sistrom CL, Dang PA, Weilburg JB, Dreyer KJ, Rosenthal DI, and Thrall JH. Effect of computerized order entry with integrated decision support on the growth of outpatient procedure volumes: seven-year time series analysis. Radiology 251 (1):147-155, 2009.
Annual CompoundGrowth Rate
12%
Annual CompoundGrowth Rate
1%
ROE Penetration
CT Scan Utilization
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ROE-DS Impact on Outpatient CT Utilization
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Commercial CDS: early experience
• Easier said than done!• RadPort by Nuance• UVA: A first customer, put in test system (2010)
• Tech support = sketchy• User interface = cumbersome • Local adaptability = minimal • DS Rules = one site (MGH), unclear path for updates
• UVA “pulled plug” before PRD go-live (March 2011)
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Williams A, et al. Adopting a Commercial Clinical Decision Support for Imaging Product: Our Experience. JACR 2014; 11(2): 202–204.
Acromegaly!
Commercial CDS: early experience
• U Colorado (April 2011-2012): RadPort
• Result: cumbersome + frustrating lack of desired indications, but also too many useful ones (“background noise”)
• #1 indication for head CT?
• U Colorado pulled the plug; Vendor withdrew product from market
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UVA successful in 2014
• Still believed in the concept + potential benefits of CDS• Judged ACR Select to be “good enough” in 2014
• Vendor understood/addressed previous problems• ACR partnership: standardization, knowledge
updates• Improved integration with our existing EHR• User interface more acceptable to providers• Flexible configuration/adaptable to site’s needs
• Has run continuously since
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Implementation: Engagement
• Leadership: someone needs to initiate conversation• Buy-in from key institutional leaders, executive committees
• Benefits: appropriateness, costs, radiation• Plus: supports providers + facilitates billing (ICD-10 code linking)• Emphasize CMS requirement • Show them: minimal hindrance• Encourage test-drive (portal)
• Team: Leader (imaging?) and stakeholders• UVA: Vice Chair/ACMIO, RIS analyst, vendor, few health IT staff
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Implementation: Hosting?
• Vendor host via cloud vs. UVA host on site
• UVA concerns as a first adopter: • Patient data security?• Speed and risk of service interruptions? • Locally hosted – more demands on our staff, overall hindrances to trouble
shooting, support and analytics
• Cloud hosting: standard, safe, fast enough, easier to update, more support from vendor, access to analytics package
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Implementation: Manage Change
• Ordering provider acceptance is key• However, ordering providers may:
• See differences in workflow• Have more workflow steps• Feel their autonomy is being challenged• Worry about being judged• Not recognize benefits or understand why
Implement gently!
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Implementation: Manage Change
• Problem: Providers can be frustrated by structured indications and BPA’s, both of which are new.
• One solution: Start with “silent mode.” Fewer changes. And, benefit of baseline data as collect scores in background.
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Implementation: Manage Change
• Problem: Providers may not understand why they are entering structured indications or who to contact with concerns.
• Solution: Communication. • Information system training• Email broadcasts • And at point-of-care . . .
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© 2015 Epic Systems Corporation. Used with permission.
Implementation: Manage Change
• Provider education at point-of-care• Added reference link at order entry
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Implementation: Manage Change
• Problem: Providers don’t want something new.
• Solution: Timed addition of structured indications with an EHR upgrade.
Not an option for all, but perception was part of EHR upgrade, rather than an add-on that might be elective.
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Implementation: Parameters
• Problem: Providers are frustrated by BPA’s.
• Solution: Lessen their impact• Don’t fire BPA for green scores.• If ultrasound doesn’t require authorization, don’t turn it on• Don’t block “red” orders• Don’t require an acknowledgment reason for “red” orders unless you
are going to do something with it
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Implementation: Manage Change
• Problem: Older faculty might be less accepting of BPA’s than trainees
• Solution: We started BPA’s with ED and inpatient orders – mostly trainees. Faculty orders -- outpatient.
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© 2015 Epic Systems Corporation. Used with permission.
Implementation: Indications
• Problem: Structured indications required, but challenging
• Drop-down menu or checkboxes?• Short lists or exhaustive lists?
• Solutions: several . . .
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Structured indications
• Provide search functions• Lists alone are not enough
© 2015 Epic Systems Corporation. Used with permission.
© 2015 Epic Systems Corporation. Used with permission.
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© 2015 Epic Systems Corporation. Used with permission.
Structured indications
• Groups? Common, less common, peds, trauma, oncology?• Filtering: Age, gender, patient setting (ED vs. outpatient),
provider specialty
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Structured indications
Just skip the boxes and insert text
© 2015 Epic Systems Corporation. Used with permission.
Novel indication or additional history?
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Implementation: Manage Change
• Problem: Structured indications slightly increase work
• Solution: Make it easy and give them something back
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© 2015 Epic Systems Corporation. Used with permission.
Alternate exams
• Facilitate changing orders without starting order over• Retains reason and order priority so not re-entered
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CMS allowable? Your out of pocket? Global? Technical? Professional? Vary by insurer?
© 2015 Epic Systems Corporation. Used with permission.
Give them something back: cost
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Development request and waited for relative cost similar to restaurant guide
© 2015 Epic Systems Corporation. Used with permission.
Give them something back: cost
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© 2015 Epic Systems Corporation. Used with permission.
Give them something back: dose
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Putting it all together
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© 2015 National Decision Support Company. Used with permission.
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© 2015 National Decision Support Company. Used with permission.
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Give them something back: ICD10
• For billing, outpatient orders are linked to ICD10 code• Providers can be frustrated if they select an indication,
and have to select a similar ICD10 code description• Structured indications can be mapped to ICD10 codes
in cooperation between billing, compliance and vendor• CDS can nominate an ICD10 code to facilitate
diagnosis code linking
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Mapping: Critical M.D. involvement
- Map your exams to various ACR, NCCN, ACC, SPR, SNMMI exam names.
- When a provider selects your specific exam name, the decision support score will reflect the score attached to that standard exam for the selected indication, patient age, and gender.
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Mapping: Alternative procedures
When the logic behind the scenes says that a _______ (ACR exam name) is a more appropriate exam, which of your exam names do you want to show instead of the ACR Exam name?
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Data: Is CDS working?
• UVA – early adopter of commercial CDS• Literature and experience lacking regarding impact of
commercial products. Early product lacked tools to assess.• We had questions . . .
• How is overall appropriateness affected by CDS?• Does this vary by department or provider?• Are certain exams problematic – returning only very high/low scores?• Other issues? Studies not scored? Only getting free text replies?
Huber TC, Krishnaraj A, Monaghan D, Gaskin CM. Developing an Interactive Data Visualization Tool to Assess the Impact of Decision Support on Clinical Operations. JDI 2018 “online first” DOI 10.1007/s10278-018-0065-z
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Data: Is CDS working? • UVA used a data visualization tool to create
a dynamic dashboard with adjustable inputs (date, dept, provider type, pt age, modalities, scores, patient class
• to detect trends and monitor for problems
Huber TC, Krishnaraj A, Monaghan D, Gaskin CM. Developing an Interactive Data Visualization Tool to Assess the Impact of Decision Support on Clinical Operations. JDI 2018 “online first” DOI 10.1007/s10278-018-0065-z
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Data: Results with BPA’s
• Inpatient/ED• MRI, CT, US, PT/NM• Adult patients• Appropriateness scores• 6 months silent mode• Vs. 24 months feedback• “no teeth” or penalty
Huber TC, Krishnaraj A, Patrie J, Gaskin CM. Impact of a Commercially AvailableClinical Decision Support Program on Provider Ordering Habits. JACR 2018 in press https://doi.org/10.1016/j.jacr.2018.03.045
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Data: Results with BPA’s
• By modality• MRI, CT, US: improved• PET/NM: not improved
Huber TC, Krishnaraj A, Patrie J, Gaskin CM. Impact of a Commercially AvailableClinical Decision Support Program on Provider Ordering Habits. JACR 2018 in press https://doi.org/10.1016/j.jacr.2018.03.045
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Data: Results with BPA’s
• By modality• MRI, CT, US: improved• PET/NM: not improved
Huber TC, Krishnaraj A, Patrie J, Gaskin CM. Impact of a Commercially AvailableClinical Decision Support Program on Provider Ordering Habits. JACR 2018 in press https://doi.org/10.1016/j.jacr.2018.03.045
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Data: Results with BPA’s
• By provider type• Trainees showed more
Huber TC, Krishnaraj A, Patrie J, Gaskin CM. Impact of a Commercially AvailableClinical Decision Support Program on Provider Ordering Habits. JACR 2018 in press https://doi.org/10.1016/j.jacr.2018.03.045
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Data: Results with BPA’s
• Appropriate• May be appropriate• Low utility• 3 years• 6 month intervals• Regression modeling
Huber TC, Krishnaraj A, Patrie J, Gaskin CM. Impact of a Commercially AvailableClinical Decision Support Program on Provider Ordering Habits. JACR 2018 in press https://doi.org/10.1016/j.jacr.2018.03.045
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Conclusions
• Commercial CDS may be implemented successfully • Technical success• Ordering provider acceptance• Documented improvements
• Radiologist needed, at least for mapping, if not leadership
• Implement gently. Communicate, consider stages, reduce BPA frequency and hard stops, give back
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Future?
• Potential to bypass preauth with CDS
• Imagine outpatient MRI order green score from CDS Automatic approval Add-on into same day open slot
• Efficiency, satisfaction, business captured
• Pilots are beginning. If successful, may become common.
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Thank you!Cree M. [email protected]