Impact 2017 - Looking Ahead-Coveo for Salesforce Roadmap ... · PDF file 2017 nd 7 Coveo...
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1 © 2017 Coveo Solutions Inc - Proprietary and Confidential
TM
Looking Ahead – Coveo for Salesforce Roadmap
Sawan Deshpande VP, Salesforce Line of Business
Greg Laporte Product Manager, Coveo
The content presented at Coveo Impact may contain statements related to future business decisions and technology developments. Any forward looking statements made are based on current expectations and certain assumptions which may be subject to change. Please consult with your Coveo relationship manager if you have any questions.
3 © 2017 Coveo Solutions Inc - Proprietary and Confidential
Forward Looking Statements
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Coveo for Salesforce: A year of Innovation
Upgrade to V2 Platform Latest ML Services
Scalability
Search API / Index Agnostic Services
Simplicity & Configurability Interface Editor
Open Source JS UI
OOB Result Templates
Salesforce Lightning Platform LC Builder
Lightning Components
Locker Service
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Family of Products – Launched on May 20
Free
Fast, no-barriers onramp to AI-powered search
$0
Express
$800/month
AI-powered search for Salesforce with Coveo
support
Pro
From $1,750/month
AI-powered search and relevance for customers and agents using
cloud-based content
Enterprise
Contact Us
AI-powered search and relevance, harnessing content
from across the entire enterprise
50+ Pre-Built On-Premise and
Cloud Connectors
Community Cloud App Cloud
Community Cloud App Cloud
Service Cloud
Community Cloud App Cloud
Community Cloud App Cloud
Service Cloud
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Coveo for Salesforce – Enterprise & Pro Edition
Coveo Index
Search Region >>
Coveo Intelligence Engine Self-Learning Relevance, Recommendations Powered by Machine Learning
Search Optimization Relevance, Thesaurus…
Coveo UI UI Configuration Lightning Components
Deflection Analytics Powered by Coveo Usage Analytics
Coveo Connectors Unified Index, Federated Search
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Coveo Intelligence Engine Self-Learning Relevance, Recommendations Powered by Machine Learning
Search Optimization Relevance, Thesaurus…
Coveo UI UI Configuration Lightning Components
Search Region >>
Deflection Analytics Powered by Coveo Usage Analytics
Salesforce Native Search SOSL
Coveo for Salesforce – Free & Express Edition
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An Option for Every Salesforce Need
Machine Learning
Self-Tuning based on successful outcomes
Automated Learning
A/B Testing
Usage Analytics
User Activity
Global Trends
Content Gaps
Tuning and Personalization
Contextual Relevance
Query Pipelines
Content Relevancy Scoring
Rich Search UI’s
Smart Facets
Role-based Search Journeys
Community Builder Integration
FREE & EXPRESS Editions
Bring External Content into Salesforce
50+ native connectors
Cloud and On-premise
Structured/Unstructured
Doc-level security
PRO & ENTERPRISE Editions
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Coveo for Salesforce: Next 12 months Outlook
Simplify & Streamline Quick config Connectors
Seamless Upgrade between Editions
Lightning Platform New Lightning Components
Lightning Console
Lightning Knowledge
Built-in Coveo ML Intelligent Term Detection
Coveo ML for Agents
Coexist with Salesforce Einstein
12
Salesforce Lightning Platform Agent Console Communities
Ease of Backend Management Express Edition Other
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Demonstration
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Knowledge Manager Workbench
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Thank You!
16 © 2017 Coveo Solutions Inc - Proprietary and Confidential
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Additional Slides
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Select Customers
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Standard Salesforce Search Coveo for Salesforce – Express
