Impact 2017 - Looking Ahead-Coveo for Salesforce Roadmap ... · PDF file 2017 nd 7 Coveo...

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Transcript of Impact 2017 - Looking Ahead-Coveo for Salesforce Roadmap ... · PDF file 2017 nd 7 Coveo...

  • 1 © 2017 Coveo Solutions Inc - Proprietary and Confidential

  • TM

    Looking Ahead – Coveo for Salesforce Roadmap

    Sawan Deshpande VP, Salesforce Line of Business

    Greg Laporte Product Manager, Coveo

  • The content presented at Coveo Impact may contain statements related to future business decisions and technology developments. Any forward looking statements made are based on current expectations and certain assumptions which may be subject to change. Please consult with your Coveo relationship manager if you have any questions.

    3 © 2017 Coveo Solutions Inc - Proprietary and Confidential

    Forward Looking Statements

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    Coveo for Salesforce: A year of Innovation

    Upgrade to V2 Platform Latest ML Services

    Scalability

    Search API / Index Agnostic Services

    Simplicity & Configurability Interface Editor

    Open Source JS UI

    OOB Result Templates

    Salesforce Lightning Platform LC Builder

    Lightning Components

    Locker Service

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    Family of Products – Launched on May 20

    Free

    Fast, no-barriers onramp to AI-powered search

    $0

    Express

    $800/month

    AI-powered search for Salesforce with Coveo

    support

    Pro

    From $1,750/month

    AI-powered search and relevance for customers and agents using

    cloud-based content

    Enterprise

    Contact Us

    AI-powered search and relevance, harnessing content

    from across the entire enterprise

    50+ Pre-Built On-Premise and

    Cloud Connectors

    Community Cloud App Cloud

    Community Cloud App Cloud

    Service Cloud

    Community Cloud App Cloud

    Community Cloud App Cloud

    Service Cloud

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    Coveo for Salesforce – Enterprise & Pro Edition

    Coveo Index

    Search Region >>

    Coveo Intelligence Engine Self-Learning Relevance, Recommendations Powered by Machine Learning

    Search Optimization Relevance, Thesaurus…

    Coveo UI UI Configuration Lightning Components

    Deflection Analytics Powered by Coveo Usage Analytics

    Coveo Connectors Unified Index, Federated Search

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    Coveo Intelligence Engine Self-Learning Relevance, Recommendations Powered by Machine Learning

    Search Optimization Relevance, Thesaurus…

    Coveo UI UI Configuration Lightning Components

    Search Region >>

    Deflection Analytics Powered by Coveo Usage Analytics

    Salesforce Native Search SOSL

    Coveo for Salesforce – Free & Express Edition

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    An Option for Every Salesforce Need

    Machine Learning

    Self-Tuning based on successful outcomes

    Automated Learning

    A/B Testing

    Usage Analytics

    User Activity

    Global Trends

    Content Gaps

    Tuning and Personalization

    Contextual Relevance

    Query Pipelines

    Content Relevancy Scoring

    Rich Search UI’s

    Smart Facets

    Role-based Search Journeys

    Community Builder Integration

    FREE & EXPRESS Editions

    Bring External Content into Salesforce

    50+ native connectors

    Cloud and On-premise

    Structured/Unstructured

    Doc-level security

    PRO & ENTERPRISE Editions

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    Coveo for Salesforce: Next 12 months Outlook

    Simplify & Streamline Quick config Connectors

    Seamless Upgrade between Editions

    Lightning Platform New Lightning Components

    Lightning Console

    Lightning Knowledge

    Built-in Coveo ML Intelligent Term Detection

    Coveo ML for Agents

    Coexist with Salesforce Einstein

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    Salesforce Lightning Platform Agent Console Communities

    Ease of Backend Management Express Edition Other

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    Demonstration

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    Knowledge Manager Workbench

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    Thank You!

  • 16 © 2017 Coveo Solutions Inc - Proprietary and Confidential

  • 17

    Additional Slides

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    Select Customers

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    Standard Salesforce Search Coveo for Salesforce – Express