iModus User Group

December 2013

AgendaWelcomeGroup introductions

Company UpdateWebsite launchiModus login updates

iModus DevelopmentDeployment reviewRoadmap

Top TipsSharing best practice

Stakeholder EngagementIntroducing the project

Group DiscussionInformation sharing in communities

CloseHost

Happy Christmas drinks

Helpdesk access

System updates

Deploy notices

User forum

Quarter 1

• Incident Workflow/ Incident Log Reporting module

• Emergency Channel• Expanded international local

telephony services• Dynamic message templates

Quarter 2

• Plan Management• Mobile document sharing• Message moderation• Personalised inbox view• Cross organisational networking

tools

Roadmap Schedule

Emergency ChannelEnterprise Framework

Localisation

Incident Manage

ment

Plan Manage

ment

Notification

Mobilisation

User Experien

ce

Features•Personalised information views based on iModus group membership•Provide secure, online access to real-time information•Dedicated access to information through a secure online portal •View and acknowledge messages from within the Emergency Channel•Updates replicated in real time to iCard users

Benefits•Removes load and web traffic from internal systems•Compliments mobile applications providing further detail when required•Provides stakeholders a one stop shop for real time incident updates

Incident ReportingEnterprise Framework

Localisation

Incident Manage

ment

Plan Manage

ment

Notification

Mobilisation

User Experien

ce

Features•Increased features for all Incident Log and Incident Workflow users•Automatic generation of situation reports using incident specific •Time bound message auditing tailored to each report•Graphical and data displays of live data•Cross incident analysis and merged reporting•Creates branded Pdf exports and distribution of bespoke reports

Benefits•Live interrogation of incident data informing decisions quicker •Enables advanced post incidents analysis and situational awareness•Stakeholder specific reports create engagement and accurate information sharing • Increase transparency during an incident with access to active reports from every iModus page

Dynamic Message TemplatesEnterprise Framework

Localisation

Incident Manage

ment

Plan Manage

ment

Notification

Mobilisation

User Experien

ce

Features• Predefine recipients, delivery methods and content in message templates• Lock individual or multiple elements of templated messages• Group templates to provide related follow up or stand down alerts• Template different processes for broadcast, sequenced or interact messages• Create editable fields within your templates for event specific messaging

Benefits• Saves time during incidents with pre-prepared notifications• Reduces the risk of errors in critical notifications• Drives continuous improvement in message content • Reduces training requirements in a devolved continuity structure

Dynamic Message Templates

Voice BroadcastingEnterprise Framework

Localisation

Incident Manage

ment

Plan Manage

ment

Notification

Mobilisation

User Experien

ce

Features• Links each voice connections to an individual message• Requests a message specific pin number for each outbound voice call• Enables localised numbers to present for a greater number of locations•Provides a consistent number to use for voice recordings

Benefits• Increased security when broadcasting voice messages• Increase concurrent capacity• Reduced costs on global localisation• Store your outbound number on your phone and save time when initiating voice calls

Top Tips

• Have you configured voice delivery to meet your organisational needs?• Do you know all the response options available for SMS?• Are your messages reaching your response targets?• Do you get all the information you need from your recipients?• How do you report on out of office responses?• Are you harnessing all the power of your data in your messages?• Do your auditing processes meet your reporting needs?

Over to you…

Stakeholder Engagement

A new initiative from the City of London Police for all City businesses

• A single portal connecting Police and all City businesses• Enhanced Warn & Inform with targeted multi-channelled notifications• Police Cordon Access rights managed online• Expanded communications into counter crime initiatives• Transparent and real-time feedback on customer satisfaction• Increased understanding of business movements during disruption• Ability to forecast and proactively address congestion hot spots• Faster message clearance and expanded remit• Leveraging social media and future proofing communications• Create and communicate with personalised networks of businesses• Localised ‘Buddy’ networks• Enhanced safety of staff in the event of evacuation

Muster Point Management

beyond the risks – London business

resilience & evacuation mapping

cctv inoperation

police linedo not cross evac

mappingcity

resilience

city of london

major incident cordon access

• quicker access to a police cordon

• better idea of the businesses that will require access to a cordon and who might attend the business information centre

• quicker recovery from emergencies

city of london

evac mapping • enhanced safety of

staff in the event of evacuation

• greater understanding of where businesses evacuate to

• better idea of which evacuation areas are heavily oversubscribed

city of london

cctv mapping • increased availability

of private cctv for investigations

• better idea of what private cctv coverage there is and how to gain access to it

Summary

Stakeholder Engagement benefits• Clearer communication between Police and business units• Departmental relationships across the force, more than just a security tool• Ability to create defined secure “trusted partner groups”

Beta Testing• Engagement and feedback from businesses• Demonstration Webex in January date TBC• Sample group provided a UAT test account• Feedback review meetings

Making Information Work for You

Group discussion

• How will greater local information influence your planning?• What information would you want your neighbours to share with you?• Any examples of business communities working together to promote resilience?• What would you share with your community about your plans?

Close

Next SessionMarch 2014

Price Forbes and Partners2 Minster CourtMincing LaneLondon, EC3R 7PD

Thank you to Joanna for offering to host the next User Group