Imagining Chatbots as Humans (Part 2)
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Transcript of Imagining Chatbots as Humans (Part 2)
Imagining Chat Bots as Humans
Design Principles To Consider• Anthropomorphism• Archetypes• Mental Model• Desire Lines• Entry Point• Progressive Disclosure• Feedback Loop
• Iconic Representation• Recognition over Recall• KISS• Inverted Pyramid• Control• Constraint
Anthropomorphism
Archetypes
Mental Model
Desire Line
Entry Point
Progressive Disclosure
Feedback Loop
Iconic Representation
Recognition over Recall
KISS
Inverted Pyramid
Most Important
Less Important
LeastImportan
t
Control
Constraint
Design Principles To Consider• Anthropomorphism• Archetypes• Mental Model• Desire Lines• Entry Point• Progressive Disclosure• Feedback Loop
• Iconic Representation• Recognition over Recall• KISS• Inverted Pyramid• Control• Constraint
Hygiene Factors• Be like a person• Don’t make them wait• Don’t make them think• Don’t leave them hanging• Provide alternates• Delegate when required
• Maintain History. Use it• Be relevant• Be precise
Workshop
Your Bot Personality• Flirty (DDLJ’s Rahul)• Comically Depressed (Marvin from Hitchhiker’s Guide)• Comic (Joey)• Robotic (Rajinikant’s Robo or Terminator I)• Formal (Amitabh from Mohabbatein)• Rude (Hancock non-offensive)• Happy (Kareena from Jab We Met)• Confused (Hrithik from Lakshya)
Evaluation Criteria• Scope• Personality• Design Principles• Functionality (Use Cases)• Platformness• 30,000 ft. Level Architecture (Box Diagram)• Continuous Learning• Error Handling, Recovery
Which movie should I watch this weekend?
