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Transcript of Imagine 2017
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2017Main Campus 5-Year Strategic Plan
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Dear Colleagues and Friends,
After 90 days of input and feedback from faculty, staff, administrators, trustees, and students, I am pleased to issue the first
edition of The University of Toledo main campus strategic plan, which is entitled, Imagine 2017. This plan operationalizesthe universitys strategic plan, which is entitled, Directions 2011.
This document is a high level summary of the conversations that have occurred over the past 90 days; it is not a finely word-
smithed manuscript of university ideals, aspirations, and goals; it is a high level outline of action plans to solve big strategic
problems, which if solved, reposition The University of Toledo to survive and thrive in the 21st century.
For many years, as a result of persistently declining state appropriations to higher education, most public universities have
scaled back their operations and support of academic programs to the point of not being able to adequately support their
historical models of teaching, research, and service. Given this nations new normal economy, we are left with no otherchoice but to rebalance our tripartite mission and create a more cost-effective model of higher education--a model that
honors our past, upholds our core values, and achieves both high quality and financial sustainability in this new world.
This plan leverages the universitys current strengths in ways that will make it more distinctive and a better choice for
prospective students. If we implement this plan well, we will become the destination of choice for well-prepared students,
under-prepared students, adult learners, on-line learners, professional students, and graduate students; the university will
become a more effective system of higher education where teaching and learning are more effective, research and discovery
are widely embraced and strategically focused, and service and engagement are both relevant and impactful.
Thank you in advance for your willingness to explore this new path. If we navigate this path well, we will arrive at a better
and more sustainable destination. As always, teamwork is the key to our success because together, everyone achieves more.
In your service,
Scott L. Scarborough, Ph.D.
Provost and Executive Vice President for Academic Affairs
!
December 17, 2012
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Section I - An Overview of the Mission and Vision
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The mission of The University of Toledo is
to improve the human condition; to enablestudent success in scholarship and in life;
to advance knowledge through excellence in
learning, discovery and engagement; and to serve as
a diverse, public metropolitan research university.
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VisionThe University of Toledo is a
transformative force in the world.
The University is a pillar of its
community, and is a thriving
student-centeredcomprehensive research university
known for its distinctive exploration of
the relationships between the liberal arts
and science and technology, whichincludes multiple nationally ranked
professional colleges and an exceptional
interdisciplinary core curriculum.
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Compassion,Professionalism
andRespect
Discovery,Learningand
Communica:on
Diversity,Integrityand
Engagement,Outreach
andService
Excellence,Focusand
Innova:on
Wellness,Healing,
andSafety
Our core values do not change.
Teamwork
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Teamworkis the key to our success.
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Inputs OutputsProcesses
Motivated & ResourcedStudents
Expert & ProductiveFaculty & Staff
Inspiring & FunctionalFacilities
Engaging & SupportiveInformation Technology
Curriculum &Pedagogy
Financial Resources
Teaching & Advising
Research / CreativeActivity
Student Experience
Assessment &Program Review
Engagement & Service
Strategic Leadership &Management
Graduates Preparedto Succeed
Discovery, Invention,& Applied Research
Quality of Life
Philanthropy &Financial Sustainability
Pride & Inspiration
Economic Development
What is core?
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A UT Sy!em of Higher Education2017
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UT Sy!em of Higher Education
Portal for Well-prepared StudentsPortal for Prepared and Under-prepared Students
Portal for Adult Students Portal forOnline Students
Portal for Graduate & Advanced Professional Students
2017
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Portal for Well-prepared Students
Portal for Prepared/Under-prepared Students
Portal for Adult Professional Students
Portal forOnline Students
Portal for Graduate & AdvancedProfessional Students
Jesup Scott
Honors College
YouCollege
college of adult
professionals and
Extended Learning
UTXnet World Campus
COLLEGE of Graduate
Studies
2017
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Jesup Scott
Honors College
YouCollege
College of
Adult professionals
and Extended Learning
UTXNET World Campus
College of
Graduate Studies
Accelerated Curriculum & Experiential Learning
Experiential Learning & Student Success
Prior Learning Assessment & Student Success
Prior Learning Assessment & Convenience
Academic Quality &Career Advancement
2017
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Jesup Scott Honors College
YouCollege
Adult
PROFESSIONALS EL
UTXNET World Campus
College of
Graduate Studies
Experiential Learning
Student-Centeredness
Flipped & WrappedClassrooms
Beautiful Campus
Elegant Online Experience
2017
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JEsup Scott
Honors College
YouCollege
adult professionals EL
UTXNET World Campus
GRADUATE COLLEGE
Engineering
Law
Science AND MATH
VISUAL AND PERFORMING ARTS
Medicine
Pharmacy
Nursing
health sciences
Business
Education
CRIMINAL JUSTICE &
HUman Services
HUMANITIES &
social sciences
2017
COMMUNICATION
Portals
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UT Sy!em of Higher Education
Advance the Body of Knowledge
Remain Current in Disciplines
Solve Community Problems
Economic Development
2017
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UT Sy!em of Higher Education
Interdisciplinary Schools
Biomarkers / Advanced Simulation
2017
Green Chemistry & Advanced Renewable Energy
Healthcare Business Enterprise & Innovation
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UT Sy!em of Higher Education
Toledo Early College High School
Patient Care - UT Medical Center
Toledo Museum of Art / WGTE
Learning Assessment / Shared Governance
2017
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Section II - An Overview of our External Environment
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More demand for graduates.
Less public financial resources.
More intense competition.
Fewer tuition rate increases.
More enabling technologies.
Fewer non-core programs.More international experiences.
The Future of Higher Education
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U.S.$Condi*ons$
Economy'requires'more'graduates' Incoming'students'have'greater'challenges'
Prepara8on' Par8cipa8on' Affordability'
Revenue'model'is'not'viable'
All'revenue'sources'are'maxing'out' Revenue'and'expense'trend'lines'are'not'sustainable'
Why?%
) ) )) ) ) ) )) ) ))
!! ! !
! ! ! !
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Outlook for US State Governments Remains
Negative in 2012Credit Pressure Continues Amid Risks from Macroeconomic Contagion and Federal Downsizing
Summary
For the fifth consecutive year, we have assigned a negative outlook to the US states sector. Whilerevenues have improved relative to the downturns nadir, the tentative growth in the U.S. economycould still be knocked off course by contagion caused by a European recession and debt crisis. Federaldownsizing will affect some states more than others but will likely be an overall drag on the economy.Even with revenue growth, states still face budget pressure, especially from Medicaid, employee healthcare and pensions. Many states continue to navigate the downturn adequately, but still face significantcredit headwinds. We expect selected downgrades where these risks are outliers relative to their ratings.
Despite these pressures, the default risk implied by our state ratings (general obligations ranging fromA2 to Aaa) remains very low to de minimus.
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20
25
30
35
40
45
50
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
est
2012
est
Student Revenues % Government Appropriations %
Median % Revenues by Source for US Public Universities
Source Unknown
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Percentage Change in Inflation-Adjusted Mean Family Income
by Quintile, 19801990, 19902000, and 20002010
!SOURCE: The College Board, Trends in College Pricing 2011, Figure 16A.!
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All but the most elite universities face diminished student demand and increased price sensitivity dueto a prolonged period of depressed family income, household net worth, and a dip in the number ofdomestic high school graduates since the peak of 3.34 million for school year 2007-20082.
U.S. PUBLIC FINANCEJANUARY 16, 2013
An increasing proportion of our rated portfolio is unable to grow tuition revenue at the average rate ofinflation. In fiscal 2011, 35% of Moodys rated private colleges and universities and 21% of publicuniversities did not achieve tuition revenue growth at even the Federal Reserves target rate of inflationof 2%. In FY 2008, the last year before the global financial crisis and the recent peak in the number ofdomestic high school graduates, only 11% of privates and 9% of publics failed to grow their tuition
revenue by at least 2%.6 According to our fourth annual tuition survey, this faltering revenue trendcontinued in fiscal year 2012 and 2013. Such weak revenue growth means a college cannot affordmeaningful salary increases or new program investments unless it cuts spending on staff and existingprograms, or creates cost efficiencies.
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Among students and faculty alike, there is a pervasive
sense that the [tuition] increases and the deep budgetcuts are pushing the university into decline.
New York Times
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State of the Union: Obama Pushes for College AffordabilityWednesday, January 25, 2012
Tuesday night, President Barack Obama delivered his annual State of the Unionaddress to members of Congress and one of the issues he commented on was thestate of higher education.
"Higher education can't be a luxury," President Obama said, warning colleges anduniversities. "If you can't stop tuition from going up, the funding you get fromtaxpayers will go down."
Source Unknown
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Research Funding: Federal Research Funding Cuts On the Horizon
Given looming federal funding cuts for sponsored research, the largest, top-tier research institutions,including both public and private universities as well as highly-rated independent researchorganizations, will likely maintain stable credit profiles and will successfully navigate an increasinglycompetitive research environment. Federal government funding represents more than half of researchgrants awarded to research universities in the U.S., and future growth of federal funding is expected to
slow dramatically compared to a period of rapid growth which began in the late 1990s. Federalstimulus funding (ARRA) created an increase of federal grants in 2009-2011, but the best managedresearch universities recognized this as a temporary infusion and did not model future budgets orinvest heavily in facilities or infrastructure based on these short-lived higher levels of federal support.
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The impact of declining tax revenues on academic resources
has been severe for public higher education across the
country...American higher education is in a world of hurt;
the pain is increasing in intensity, and it is high time for
our hundred-year-old paradigm to change.
Dan Angel and Terry Connelly
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Higher education is changing by virtue of 1,000
painful cuts...it wont be the same ballgame in thefuture. This time, it isnt coming back to normal.
Stephen Portch, Chancellor
University System of Georgia
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$36 Million Glide Path to FY 2014
UT must reset its economic modelby $36 million by FY 2014
FY 2013
FY 2014
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Efficiency(improvements/value(
reinvestments((
19#
Primary(ins5tu5onal(
decision(authority(
Efficiency( Reinvest(in(value(((
Administra5on(( Consolidate(administra5ve(func5ons(
Restructure(debt(
Reduce(administra5ve(costs(
Tackle(automa5c(cost(increases(in(
benefits(
Partner,(pool,(outsource(
(
Crosssector(sharing(including(public/
private(partnerships(
Expand/condense(course(scheduling(
Buy(capacity(from(alterna5ve(providers(
Increase(opportuni5es(for(workplace
learning(
Differen5al(pricing(by(program(
Reduce(crosssubsidies(unless(essen5al(
to(results((
Create/preserve(lowprice(op5ons((
Academic(leadership( Degree(produc5vity(Increase(reten5on/gradua5on(rates(
Increase(creditbyexam(
Encourage(testout(op5ons(
Academic(course(redesign(
Minimize(rework((
Reduce(credits(and(5me(to(the(degree(
(
Academic(program(streamlining(
Eliminate/consolidate(programs(
Trim(nonproduc5ve(research((
Consolidate(high(cost(programs(in(fewer(
loca5ons(
(
Savings(to(students((
Reduced(5me(and(credits(to(the(degree(
Textbooks/course(materials(((
(
Convenience(
Increase(distance(delivery(
Offer(hybrid(courses(
(
New(Academic(Strategies(
Reengineer(curricula(
Cohort(scheduling((
Reengineer(course(delivery(
(
Reinven5on(
Comprehensive(quality(improvement(
approach(
Learningdriven(models(
Customized(learning(
Alterna5ve(faculty(career(paths(
(
Reinve
st((
Increaseinstructional productivity
Streamlinedegreeprograms
Centralizescheduling
Usewebforstudentself-service
This is an inventory of whatother universities are doingto address fiscal challenges.
This is an inventory of whatother universities are doingto address fiscal challenges.
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Percentage of Instructional Faculty in Degree-Granting
Postsecondary Institutions Employed Full-Time,19712009
!SOURCE: The College Board, Trends in College Pricing 2011, Figure 22C.!
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FIGURE 3
Trends in Instructional Staff Employment Status, 19752009All Institutions, National Totals
0
5
10
15
20
25
35
45
1975 1989 1993 1995 2003 2005 2007 2009
PercentofTotalInstr
uctionalStaff
30
40
Full-Time Tenure-Track Faculty
Part-Time Faculty
Graduate Student Employees
Full-Time Non-Tenure-Track Faculty
Full-Time Tenured Faculty
Source: US Department of Education, IPEDS Fall Staff Survey.
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Number of Full-Time Equivalent (FTE) Staff per 100 FTE
Students in Degree-Granting Institutions,
1976, 1999, and 2009
!SOURCE: The College Board, Trends in College Pricing 2011, Figure 22B.!
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The rush to define the twenty-first-century university is driven
by a combination of political and economic factors. It isfueled, above all, by enabling technology curves...
Richard A. DeMillo
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New pedagogical conversation
Average learning retention rates Lecture - 5%
Reading - 10%
Audiovisual - 20%
Demonstration - 30%
Discussion - 50%
Practice - 75%
Teach Others - 90%
National Training Laboratories
Bethel, Maine
39
U.S. PUBLIC FINANCE
JANUARY 20, 2012
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INDUSTRY OUTLOOK
JANUARY 20, 2012
U.S. Higher Education Outlook Mixed in 2012Revenue Pressure and Heightened Public Scrutiny Force Colleges and Universities to DemonstrateBetter Operating Efficiency and Transparency
Summary Opinion
For 2012 Moodys maintains a mixed outlook for U.S. not-for-profit private and publiccolleges and universities, mirroring our 2011 outlook. We have a stable outlook for thediversified market-leading colleges and universities, which have the strongest market
positions and balance sheets and operate multiple revenue-generating business lines. Thesemarket leaders are typically rated in the Aaa and Aa categories, although not exclusively, andrepresent a minority of our rated higher education portfolio. We maintain a negative outlookfor the remainder of the sector which covers the large majority of rated colleges anduniversities which are far more dependent on state appropriations and/or student tuition.This majority segment attracts students more regionally, retains less pricing power and
maintains thinner balance sheets.40
U S PUBLIC FINANCE
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INDUSTRY OUTLOOK
U.S. PUBLIC FINANCEJANUARY 16, 2013
US Higher Education Outlook Negative in 2013Revenue Pressure on All Fronts Intensifies Need to Grapple with Traditional Cost Structure
For 2013, Moodys revises its outlook for the entire US higher education sector to negative,marking a shift to negative from stable for even the sectors market leading diversifiedcolleges and universities. The outlook for the remaining majority of the sector remainsnegative, as it has been since 2009. The new sector-wide negative outlook reflects mountingpressure on all key university revenue sources, requiring bolder actions by university leaders
to reduce costs and increase operating efficiency. As the economic growth languishes belowprevious benchmarks and the federal government seeks to reduce spending in key areas, evenmarket leading universities with diversified revenues are facing diminished prospects forrevenue growth. Universities have been restraining costs in response to the weak economicconditions since the 2008-09 financial crisis, but they have only recently begun examiningthe cost structure of their traditional business model.
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The Expansion and Contraction of Public Higher Ed
G.I. Bill1944
NSF Act1955
High Ed Act1965
Sallie Mae1972
Bayh-Doyle Act1980
MedicaidPrisonsK-12
SpendingIncreases
1990s
Tuition& Fee
Increases1990s
NationalRecession
2007
StimulusFunds2008-2011
FederalFinancial
AidChanges
(?)
42
U.S. PUBLIC FINANCEJANUARY 16 2013
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U.S. PUBLIC FINANCEJANUARY 16, 2013
Existing cost structure of higher education will change as revenue growth remainsconstricted
The US higher education sector has hit a critical juncture in the evolution of its business model. Most
universities will have to lower their cost structures to achieve long-term financial sustainability and tofund future initiatives. Better strategic leadership, predicated on improved governance andmanagement, will be the backbone to transforming university operations and taking on the entrenchedcost drivers of the business model: shared governance, classroom instruction, tenure, and student lifeservices.
Nearly two decades of extraordinary annual revenue growth allowed universities to grow withoutfocusing on productivity and efficiency.26 The negative economic and political pressure built upduring the post 2009 financial crisis period is finally proving to be the catalyst for universities to focusmore aggressively on operating efficiency and cost containment. However, deeper and more structuralchanges will be necessary to adjust to the long-term muted prospect for revenue growth.
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Top Line: Tuition & Fees / State Appropriations / Financial Aid / Grants / Gifts / Endowment / Other
Teaching
Administration
ServiceResearch
HarvardUniversity
Associates Colleges | Baccalaureate Colleges | Masters Colleges & Universities | Doctorate-granting Universities
Eastern IdahoTechnical College
DRU (90) | RU/H (99) | RU/VH (108)
Universityof Toledo
PepperdineUniversity
Small (127) | Medium (185) | Large (414)
BradleyUniversity
KetteringUniversity
University ofWisconsin -Green Bay
B/A (147) Diverse (392) | A&S (270)
AmherstCollege
BYUIdaho
SUNYCollegeof Tech
OwensCC
(1,920)
Undergrad Grad Unfunded Partially Funded Fully Funded Subsidized Profitable
Cash Flow
++ - - - Break-even - +-
Bottom Line - + - -All three missions are important; they all build reputation, but their economic
models are different. You have to find the right mix that your top line can sustain.
What to you do when your top line declines by $36 million?
-
Step 1
Step 2Step 4 Step 3Step 5 Step 6
Step 7
====================================================================================
In time...
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Bowling Green State University President Mary Ellen Mazey.
BGSU to cut 100 faculty positions; move wouldeliminate nearly 11% of school's faculty this fallBY MARK REITER
BLADE STAFF WRITER
BOWLING GREEN Nearly 11 percent of Bowling GreenState Universitys faculty will be eliminated for the 2013 fall
semester, the school announced Friday.
The reduction of 100 full-time jobs at the main campus and
Firelands campus in Huron, Ohio, will be accomplished
through attrition, retirements, and the expiration of some
one-year teaching contracts, a BGSU spokesman said.
The college has 932 full-time faculty members on the
campuses.
Printed Saturday, January 19, 2013
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Course% 75Program% 25
J HCOE Cost FY2012
Business Engineering Law SSARE Honors LLSS VPA NSM CALL HSHS Nursing Pharmacy Medicine Auxiliaries Centers Total
Revenue
Tuition Revenue - Undergraduate 24,583,878 15,823,076 - - 383,236 37,430,318 5,597,520 27,991,671 2,248,079 25,038,829 5,277,420 7,430,701 - - - 151,804,730
Financial Aid - Undergraduate (5,777,531) (4,836,299) - - (300,256) (10,629,105) (1,465,860) (10,495,035) (291,983) (6,498,820) (2,265,702) (2,852,507) - - - (45,413,098)
State Share of Instruction Undergraduate 7,274,345 9,413,359 - - 174,683 9,330,999 1,995,596 8,680,865 1,379,078 10,143,591 3,147,773 3,867,458 - - - 55,407,746
Tuition Revenue - Graduate 5,351,040 5,034,486 9,630,508 - - 3,673,505 127,382 6,090,757 - 14,134,735 3,110,764 5,682,185 32,165,906 - - 85,001,268
Financial Aid - Graduate (541,277) (258,325) (3,367) - - (196,310) (5,546) (173,022) - (1,168,259) (489,578) (19,417) (4,205,064) - - (7,060,164)
S tate Share of Instruction Graduate 2,135,145 3,510,241 3,194,666 - - 1,886,074 88,826 3,589,822 - 7,790,761 1,750,722 5,511,690 19,351,272 - - 48,809,219
Indirect Cost Recovery 21,206 518,704 1,043 - - 72,210 - 529,757 - 154,178 - 151,439 2,235,200 - 8,523,187 12,206,924
General Fee - - - - - - 244,752 - - - - - - 20,682,276 3,323,055 24,250,083
Other Fees 1,590,307 2,042,312 128,304 - - 682,116 273,490 1,237,200 53,345 1,532,246 1,348,551 1,619,699 137,733 163,620 9,783,165 20,592,088
Other Revenue 16,066 598,091 10,319 - - 104,716 36,134 145,525 - 132,799 16,721 5,166 17,879,737 69,556,739 14,407,482 102,909,495
Total Revenue 34,653,178 31,845,644 12,961,474 - 257,663 42,354,523 6,892,295 37,597,541 3,388,520 51,260,059 11,896,673 21,396,413 67,564,784 90,402,634 36,036,890 448,508,291
Expense
Faculty Salaries 8,676,597 7,750,912 3,603,058 112,907 325,957 11,444,818 2,942,416 9,881,936 193,465 11,900,063 3,614,354 4,364,927 23,190,738 4,761 7,303,846 95,310,756
Clerical and Administrative Salaries 2,487,380 4,363,354 1,730,316 15,503 423,562 2,802,246 807,346 3,484,923 750,743 3,107,791 694,955 2,196,470 9,319,089 8,336,754 55,514,215 96,034,646
Student Wages 498,030 1,672,317 95,355 154,891 19,115 1,272,096 103,248 2,936,404 3,868 1,127,765 29,088 463,179 5,199,373 2,009,780 3,879,011 19,463,520
Other Labor 47,645 62,484 158,893 764 - 28,428 18,441 28,877 2,197 71,707 889,457 4,056 395,766 4,457,400 (2,949,851) 3,216,260
Benefits 4,073,060 7,582,510 1,688,897 45,571 237,032 7,048,594 1,263,407 9,834,697 275,835 6,743,789 1,394,562 3,090,986 10,914,294 4,119,036 28,389,140 86,701,412
Departmental Expenses 1,812,980 2,428,227 3,223,301 120,061 143,867 1,045,794 808,542 3,670,473 415,831 2,321,320 352,769 1,329,657 4,991,370 48,416,995 37,866,990 108,948,176
Current Unrestricted Funds Only
University of Toledo College and Auxiliary Income Statements - FY2012
Depreciation 405,845 1,614,489 676,494 - 56,913 796,826 601,300 1,924,609 68,436 1,388,994 194,562 547,978 1,724,583 16,859,368 9,969,242 36,829,641
Total Expense 18,001,537 25,474,293 11,176,314 449,696 1,206,447 24,438,802 6,544,700 31,761,919 1,710,375 26,661,428 7,169,747 11,997,254 55,735,214 84,204,095 139,972,592 446,504,412
N et In co me Be fo re Co st Ce nt er Al lo ca ti on 1 6, 65 1,6 40 6,371,350 1,785,161 (449,696) (948,784) 17,915,722 347,595 5,835,622 1,678,145 24,598,632 4,726,926 9,399,159 11,829,570 6,198,540 (103,935,702) 2,003,879
Academic Cost Center Allocation 4,641,584 1,876,183 671,577 - 79,130 7,104,811 1,061,777 4,225,671 416,167 5,935,270 1,247,424 1,219,294 (2,206,692) - (26,272,197) -
Operating Cost Center Allocation 4,052,358 6,294,715 2,658,677 64,446 450,937 7,328,959 2,400,159 8,254,698 520,417 8,065,513 2,157,691 2,959,912 16,918,166 15,536,857 (77,663,506) -
Ne t Incom e A fter Cost C enter Allocat ion 7,9 57,698 (1,799,548) (1,545,093) (514,142) (1,478,851) 3,481,952 (3,114,341) (6,644,748) 741,560 10,597,849 1,321,811 5,219,953 (2,881,904) (9,338,317) - 2,003,879
Contribution Margin 23% -6% -12% -574% 8% -45% -18% 22% 21% 11% 24% -4% -10% 0% 0%
Other Revenue, Expense, and Transfers
Debt Related Expenses - - - - - - - - - - - - - (415,361) (39,311) (454,672)
Investment Gains (Loses) - - - - - - - - - - - - - - (119,711) (119,711)
Capital Expense - (257,874) - (80,000) - (61,207) (18,244) (235,621) (11,687) (45,037) (62,152) (166,426) (245,622) (728,860) (2,577,367) (4,490,098)
Net Transfers (120,582) (19,600) 16,013 15,186 (738) 160,424 58,024 635,255 (287,301) (14,851) (52,872) 117,140 967,892 (17,262,250) 8,608,619 (7,179,641)
$10M Transfer to College of Medicine - - - - - - - - - - - - 10,000,000 - - 10,000,000
Adjusted Net Income 7,837,116 (2,077,022) (1,529,080) (578,956) (1,479,589) 3,581,169 (3,074,561) (6,245,114) 442,572 10,537,960 1,206,787 5,170,667 7,840,366 (27,744,788) 5,872,229 (240,244)
Adjusted Contribution Margin 23% -7% -12% -574% 8% -45% -17% 13% 21% 10% 24% 12% -31% 16% 0%
Student Credit Hours (SCH) 84,826 55,633 12,189 - 1,431 131,505 19,201 98,583 7,526 113,785 22,559 28,386 53,619
N et Incom e Afte r C os t C enter Alloca tion per SC H 9 4 (32) (127) (1,033) 26 (162) (67) 99 93 59 184 (54)
Total Expense per SCH 212 458 917 843 186 341 322 227 234 318 423 1,039
46
U.S. PUBLIC FINANCEJANUARY 16, 2013
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J ,
Public universities face unique governance and management challenges
We expect to see more governance stress at public universities because management teams, facultiesand governing boards are often poorly aligned. University managers are driven increasingly by market
strategy even as they face rising faculty opposition to change, while the boards often remain largelyfocused on political tactics to deal with state government criticism or promoting a corporate focuslacking communication styles suitable to universities. In 2012, we saw an extreme example of howthese conflicting priorities can result in clashes among governing boards, management teams andfaculties in the firing and subsequent rehiring of the University of Virginias president.29 PennsylvaniaState University, on the other hand, was an example of concentration of power in a few dynamicsenior managers with inadequate board oversight.
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Key Messages
1. Increasing teaching productivity is an economic necessity.
2. Improving the perception of our commitment to undergraduateteaching is a goal.
3. Lecturers will not lose their positions--just the opposite is true.
4. UT will always be a research university.
5. The amount of unfunded research and service may have
to be adjusted or more evenly distributed.
6. Faculty Senate will appoint members to an Appeals
Committee; there will be pedagogical exceptions.
7. Programs/courses with low enrollments need to be reviewed.
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During the last hundred years, higher education has become
stratified. American universities come in three varieties. TheElite universities...are at a tremendous advantage as they
compete for students, money, and global prestige. To some
universities, reputational ranking is irrelevant; these are the
For-Profit entities. Most colleges and universities lie in theMiddle, a land where the resources of the top-ranked schools
are just out of reach, a region where they find themselves
unable to find ways of using what money they have to become
more competitive. In American higher education, wealthflows to the top and bottom strata, but not the Middle.
Richard A. DeMillo
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Institutions without an overwhelming brand
advantage have no chance of success...
Richard A. DeMillo
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Being more selective allows universities to recruit top students who are likely to become alumni that
earn relatively higher incomes, and therefore can provide larger philanthropic donations. This is
especially true for private universities that have national and international reputations and attractstudents globally. Public flagship universities, while less selective than their private peers, often operatesmall honors colleges within that are nearly as selective as top private universities. Most
philanthropic gifts over $50 million are bestowed for the purpose of funding research programs, or toprovide financial aid for low-income students. Research programs aiming to cure diseases or make
other technological advances are often the beneficiaries of such large gifts.
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The real advantage of the traditional universities...is their
ability to meld online and face-to-face learning experiences.
Clayton Christensen & Henry Eyring
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...the life changing professor puts the traditionaluniversity on a different plane than its low-cost competitors.
Clayton Christensen & Henry Eyring
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With ones livelihood at stake, the preference of some faculty
members for disciplined-focused scholarship over instruction
becomes a self-preservation mandate for all. The survivors ofthe process expect to be paid more while teaching less, as do
star recruits from other universities. The greater absence
of senior professors from undergraduate classrooms affects
not only the quality of instruction but also its cost...Themore established and research-oriented a university becomes,
the more its instructional costs tend to grow...For students,
universities fashioned after this model are expensive and
difficult to access; they provide preparation more appropriateto advanced study in graduate school than to the workplace.
Clayton Christensen & Henry Eyring
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...good employment requires a masters degree.Clayton Christensen & Henry Eyring
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J uly 22, 2011
The Masters as the New BachelorsBy LAURA PAPPANO
William Kleins story may sound familiar to his fellow graduates. After earning his bachelors inhistory from the College at Brockport, he found himself living in his parents Buffalo home,
working the same $7.25-an-hour waiter job he had in high school.
It wasnt that there werent other jobs out there. Its that they all seemed to want more education.Even tutoring at a for-profit learning center or leading tours at a historic site required a masters.
Its pretty apparent that with the degree I have right now, there are not too many jobs I wouldwant to commit to, Mr. Klein says.
So this fall, he will sharpen his marketability at Rutgers new masters program in Jewish studies(think teaching, museums and fund-raising in the Jewish community). Jewish studies may not bethe first thing that comes to mind as being the road to career advancement, and Mr. Klein is notsure exactly where the degree will lead him (hed like to work for the Central Intelligence Agencyin the Middle East). But he is sure of this: he needs a masters. Browse professional job listingsand its bachelors required, masters preferred.
Call it credential inflation. Once derided as the consolation prize for failing to finish a Ph.D. or justa way to kill time waiting out economic downturns, the masters is now the fastest-growingdegree. The number awarded, about 657,000 in 2009, has more than doubled since the 1980s,and the rate of increase has quickened substantially in the last couple of years, says Debra W.Stewart, president of the Council of Graduate Schools. Nearly 2 in 25 people age 25 and over have
a masters, about the same proportion that had a bachelors or higher in 1960.
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Section III - An Overview of our Enrollment Trends
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Undergraduate Graduate
4,624
16,876
UT Fall 2012 Enrollment: 21,500
UT Fall 2011 Enrollment: 22,610
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0
5,000
10,000
15,000
20,000
2008 2009 2010 2011 2012
UT Undergraduate Total UT New Student EnrollmentUT Direct from High School Graduate Students
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0
1,500
3,000
4,500
6,000
EHSHS BUSINESS ENGINEERING GATEWAY
UT Fall 2011 UT Fall 2012
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0
525
1,050
1,575
2,100
LLSS PHARMACY SCIENCE / MATH NURSING
UT Fall 2011 UT Fall 2012
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0
300
600
900
1,200
MEDICINE LAW ADULT ARTS
UT Fall 2011 UT Fall 2012
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0%
17.5%
35%
52.5%
70%
Scholarship / Aid Location Campus Visit Major
What led you to enroll at UT?
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Why Students
Dont Cometo UT
June 2012 Survey: 1,381Undergraduate Students
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0%
15%
30%
45%
60%
Location Backup Plan Reputation Other
Why didnt you come to UT?
67
Do you feel your college choice is a
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Yes No Not Sure
Do you feel your college choice is ahigher quality university than UT?
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The surrounding city isnt the safest, soI took that into consideration.
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The only reason that I chose BGSU over UT
is simply that I continually heard from many
different people what a good teaching school
BGSU was. This decision was a very difficultone for me, one that I spent a lot of energy on.
I was torn, and frankly my parents wish that
I had chosen UT over BGSU.
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So what does all this data implywe should do?
1. UT must take action to strengthen its academic reputation.
2. UT must take action to make the campus feel safer to
prospective students and their families.
3. The scholarship and financial aid program must be wisely
and effectively administered.
4. The campus must be beautiful and the campus visit must
deliver a WOW! experience.
5. UT must take action to change the perception of UTs
commitment to undergraduate teaching.
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Section IV - The Meaning of Student-Centeredness
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Reasons that Students Leave
N.Raisman&Associatesbasedoninterviewswith1,254studentsnationwide.
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The student-centered university is the exception today. In
the future, no other kind is likely to succeed.
Clayton Christensen & Henry Eyring
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Us-Centered Student-Centered
Rankings
Accrediting Bodies
Academic Journals
Peers
US
Community Needs
Employers
Funding Agencies
Students Families
STUDENTS
University University
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Value Proposition
Avalue proposition is the entire set of customer experiences. The experiences a customer will have generally revolve around three areas:
quality, price, and service.
All three areas are interdependent. Customers do not experience a strategy; they experience the execution of the
strategy. Focus on the Moments of Truth of your customers experiences with the
organization; each MOT is an opportunity for them to feel special, cared for,
and appreciated.
You want to create a dialogue with the customer throughout the entirecustomer experience; the internet is key to all of this. Watch what customers
do, not what they say, because it is in what they do that reveals their truepreferences.
Another aspect of the customers experience is aesthetics. More and more, onthe margin, aesthetic quality is going to determine more of the value ofproducts.
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Student Success
What sets the 20 best-practice schools apart is how well theyimplement their programs and the meaningful ways their initiativestouch a large number of students.
The first step is to know your students. The second step is to draw a map of student success.
The third step is to teach students what the institution values, whatsuccessful students do, and how to take advantage of institutionalresources.
The fourth step is to create systems that make available what studentsneed when they need it.
There is no common or dominant organizational structure across best-practice schools.
Student success is not a function of the amount of spendingit is afunction of spending wisely.
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Student Success=Prior Academic AttainmentX
IntelligenceXInstructionXSupportXEffortXEmotional StrengthXFinancial Resources
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Core Student Success Programs
OrientationFirst-year programsAdvisingTutoringCounselingStudent life
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...we observe two distinct groups of college students who
have different jobs-to-be-done. In one group, the experience
is central to the college experience. Because of family and workresponsibilities, students in the other group dont want to
spend time on campus to earn a degree.
Clayton Christensen & Henry Eyring
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Wooing the next generation of [students will] take not only
cutting edge electronics but also a compelling user experience:a mix of reliability, ease of use, and beautiful design.
Richard A. DeMillo
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To survive increasing competition, most universities need
to be both more student focused and more narrowlyfocused in their academic offerings.
Clayton Christensen & Henry Eyring
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Section V - Main Campus Strategic Analysis
84
SWOTANALYSIS
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StrategicAnalysisofStrengths,Weaknesses,Opportuni8es,andThreats
Strengths Weaknesses
Opportuni8es Threats
S W
O T
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SummaryofStrengths
STRENGTHS
Widearrayofacademicprograms.
Strongfacultyinmanyprograms.
STEMMprogramsareperceivedtobestrong.Lawisperceivedtobestrong.
Honorsprogramisperceivedtobestrong.
Perceivedcontributortoregionaleconomicdevelopment.
Pipelinefromundergraduatetograduateprograms.
Jobreadygraduatesoftheprofessionalprograms.
Communityengagement.
Strengths Weaknesses
Opportuni8es Threats
S W
O T
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SummaryofWeaknesses
WEAKNESSES
UTisperceivedbymanytobeamid-8eruniversity.
BusinessprogramsareperceivedtobeinferiortoBG.
Educa8onprogramsareperceivedtobeinferiortoBG.PerformingartsprogramsareperceivedtobeinferiortoBG.
Undergraduateprogramsareperceivedtobeinferiorto
MiamiUniversityofOhio.
Studentreten8onislow.
Studentdebtishigh.
Academicprogramsarethinlystaffed.
Strengths Weaknesses
Opportuni8es Threats
S W
O T
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SummaryofOpportuni8es
OPPORTUNITIES
Strongerrela8onshipswithcommunitycolleges.
Post-graduatecer8ficateprograms.
Technologicalandpedagogicalinnova8ons.
For-profithighereduca8onen88eshavenotyet
achievedhighbrandvalue.
Universityrela8onshipswithexternalen88es:
-ToledoPublicSchools;EarlyCollegeHighSchool;WGTE
-StateandFederalGovernment
-RegionalEmployers
-ToledoMuseumofArt
Strengths Weaknesses
Opportuni8es Threats
S W
O T
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SummaryofThreats
THREATS
Statefundingisdecreasing.
Federalfinancialaidisatrisk.
Tradi8onalresearchfundingisdecreasing.
Tui8onandfeeincreasesareattheirlimits.Flagshipuniversi8esarethriving;regionalstate
universi8esareatrisk.
NWOhioisstrugglingeconomically.
For-profitandfreehighereduca8onisgrowing.
Someneighborhoodsaroundcampusarenotsafe.
Changingpercep8onofthevalueofacollegedegree.
Strengths Weaknesses
Opportuni8es Threats
S W
O T
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Problem #1
UTs brand is not as strong as it needs to be. Only market-leading
colleges and universities will survive in the 21st century.
PROBLEM #2
Students in the 21st century need an advanced degree to enjoy thesame competitive advantage in the marketplace that students onceenjoyed with just an undergraduate degree.
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Problem #3
New digital technologies are enabling new and potentially more cost-effective models of higher education. New entrants that use thesetechnologies are threatening traditional universities.
PROBLEM #4
Students in the 21st century need an international education tocompete in an increasingly global economy, but the cost of studyabroad is prohibitive and unrealistic for many students.
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Problem #5
Many high school graduates are unprepared for college, and many are
from low socio-economic family backgrounds. They need cost-effectivedevelopmental work.
PROBLEM #6
Enrollment is declining; student retention and graduation rates are low.
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Problem #7
PROBLEM #8
Public resources to support higher education are declining, and thelimits of tuition and fee increases and student debt have been reached.Higher educations cost structure must come down while outcomes
that are important to students and funding agencies must improve. UTmust reduce its cost structure by approximately $36 million.
Lecturers are treated as second-class faculty; they need a better career
path.
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Problem #9
PROBLEM #10
UT does not have the financial resources to support the comprehensive
research university model in all areas. As a result of trying to do so,staffing and systems are inadequate throughout the university.
UT academic structures are not optimally designed to respond tochanging conditions in the external environment. Morale in someparts of the university is low.
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Section VI - Solutions to Strategic Problems
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Overarching Strategic Priorities
Academic Quality
Student Experience
Teamwork and Empowerment
Student Success and Learning Assessment
Distinction and Reputation
Efficiency, Focus, and InnovationProblem Solving for Our Community
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98
Jesup Scott
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Name, enhance, market, and enlarge UTs HonorsCollege to create a recognizable, high-quality sub-brandwithin The University of Toledo, and thereby enlarge thepipeline of well-prepared students into the universityswide array of undergraduate and advanced degreeprograms. Encourage honors students to completetheir undergraduate degree in three years and beginadvanced degree programs at the beginning of theirfourth year.
HonorsCollege
UTs brand is not as strong as it
needs to be. Only market-leadingcolleges and universities willsurvive in the 21st century.
Students in the 21st century need anadvanced degree to enjoy the samecompetitive advantage in the marketplacethat students once enjoyed with just anundergraduate degree.
Feature experiential learning (internship, co-op, servicelearning, study abroad, undergraduate research,
simulation) for all students to enhance student learningand employability. Partner with Digerati to increaseexperiential learning capacity and support.
1.
2.
Brand
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X
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New digital technologies are enabling new
and potentially more cost-effective modelsof higher education. New entrants thatuse these technologies are threateningtraditional universities.
Students in the 21st century need aninternational education to compete in anincreasingly global economy, but the cost of study
abroad is prohibitive and unrealistic for manystudents.
XCreate UTXNET World Campus to advancethe branding and delivery of web-based educational
content, the effective use of academic technology inall learning environments, and the awarding ofcompetency-based college credit. Partner withApple Higher Education to achieve these outcomes.Engage faculty in this work.
Use UTXNET WORLD CAMPUS toincrease the number of hybrid courses, flipped
classrooms, and international digital connectionsinside and outside UT classrooms.
3.
4.
NET
WORLD
CAMPUSMOOC
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Lecturers are treated as second-
class faculty; they need a bettercareer path.
Convert Lecturers to Assistant, Associate, andfull Professors of Practice with 3- to 5-yearrenewable contracts and 9- to 12-monthannual employment terms.
8.
Faculty
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Public resources to support higher
education are declining, and the limits oftuition and fee increases and student debthave been reached. Higher educations coststructure must come down while outcomesthat are important to students and fundingagencies must improve. UT must reduce itscost structure by approximately $36 million.
UT does not have the financial resources tosupport the comprehensive research universitymodel in all areas. As a result of trying to do so,staffing and systems are inadequate throughoutthe university.
9. Step 1 - Reduce administrative overhead.Step 2 - Increase instructional productivity in all
academic units; provide additional support for increasedteaching productivity (e.g., TAs, academic advisors, teamteam teaching, and new instructional technologies).Step 3 - Streamline degree programs and courseofferings; reengineer academic administration, studentaffairs, and academic support functions.Step 4 - Implement a college incentive funding formulafor capital funds.Step 5 - Adopt a new faculty hiring plan to account for
faculty retirements over the next few years.Step 6 - Use technology to enable student self-service.
Funding
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UT academic structures are not optimally
designed to respond to changingconditions in the external environment.Morale in some parts of the university islow.
10. Divide EHSHS into three colleges: Education,Health Sciences, and Criminal Justice and HumanServices. Create a new college: College ofCommunication.
Make institutional investments in the followinginterdisciplinary schools: Green Chemistry andAdvanced Renewable Energy, Biomarkers, AdvancedSimulation, and Healthcare Business Enterprise andInnovation.
Use University Council to foster a new spirit ofuniversity teamwork and to improve responsivenessto the needs of internal and external stakeholders.
Structure
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1. Brand.2. Undergraduate degree.
3. For-profits & MOOCs.4. International education.
5. Under-prepared students.6. Declining enrollments.
7. Faculty mix & career paths.8. Funding & financial model.
9. Academic structures.10. Morale.
2017
1. Enhanced honors college.2. Experiential learning (Digerati).
3. UTXnet World Campus.4. Hybrid & flipped classrooms (UTC).
5. YouCollege (Apple Higher Ed).6. Pricing/aid & student-centeredness.
7. Professors of Practice.8. $36 million stepwise process.
9. New colleges & partnerships.10. University Council.
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Key Metrics
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#
Key Metrics
Total Enrollment
Retention % Graduation %
Student Learning Student Satisfaction
Job Placement %
Alumni Satisfaction Employer Satisfaction
Funded Research
Operating Income $
Operating Margin %
Philanthropy $ Community Outcomes
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Most organizations failNOT because they dont have a goodstrategic plan; they fail because they dont
EXECUTEtheir plan well.
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Strategyfor
Main Campus
te
am
experiencestudent
problem
solving
#
develop
build
reengineer
begin
become
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Shifting GearsPlan
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StructuresCreate
TeamsAppoint
EconomicRebalance
Projects
Begin
2getherStick
New
Implementation
Model
Capital
Shifting GearsImplementationPlan
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"We will always endeavor
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We will always endeavorto transmit our university
greaterin honor and esteem,
betterand more glorious
than it was transmitted to us."UT Student Pledge in the Early 1900s
115
First Year Timeline
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OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP
Reorganization I
MC Strategic Plan
Marketing Research I
Stakeholder
Communication
Reorganization II
Strategic Plan
Implementation
Marketing Research II
FY 14 Budget / CBA
University Council
Baseline Metrics
Process Improvement
Marketing Plan
Capital Investments II
MC / College Strategic
Plan Revisions
Budget Changes
Capital Investment I
Learning Assessment
NY Curriculum
Changes
116
Main Campus Road to Greatness
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Main Campus St-ategic Plan
Start Here Beautif5l Facilities
St5dentCenteredness Great Teamwork
Teamworkis the key to our success.
End Here
Great Outcomes Enabling Technolog
Exeriential Learing
ExerH Facult & Staff
(Graduation & Career Success)
Learing Assessment(Measurement & Improvement)
2017
Main Campus 5-Year Strategic Plan
U s- Ce nt er ed S tu de nt -C en te re d
Rankings
Accrediting Bodies
Academic Journals
Peers
US
Community Needs
Employers
Funding Agencies
StudentsFamilies
STUDENTS
University University
(Efficient Systems & Processes)
(Skilled Leadership)
(Orderly and Clean)
(Teaching, Research & Serice)
(StFdent Life & Serices)
(InterHships and Much More!)
(The Plan for Academic Distinction)
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Engaging the Present.
Creating the Future.
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Appendix: Step 2 Slides
120
Provost Organization Chart
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Curriculum and Accreditation
Academic Finance
Research
Graduate Studies
International
Provost & EVP
Student Affairs
Academic Operations
Assessment & Program Review
Enrollment Management
Institutional Research
Administrative Assistant
Libraries
Deans
Experiential Learning
State Reporting
UTXNET
Registrar Teaching Center
121
"Any intelligent fool can make things bigger,
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Albert Einstein
y g g gg
more complex,and more violent. It takes a touch of genius --
and a lot of courage -- to move in the opposite direction."
122
Overview of Competency-based Education
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Knowledge(knows)
Success / FailureDegree /Certificate
Career
Skills(can do)
Student /Learning
Objectives
Citizenship
Faculty /Curriculum
Learning
Assessment
Learning
Assessment
Evaluation /Grade
Textbook&
Articles
OnlineInformation
&Instruction
ExperientialExercises
750 minutesof instruction
per credit hour
120 credit hours
FederalFinancial Aid
$
Degree / Certificate ProgramGeneral Education
Institutional
p yand Learning Assessment
directindirect
Learning Outcomes / Competencies =application of knowledge and skills at specific
levels of performance in a variety of situations.
PostGraduate
Cracking theCredit Hour
Other competency-based methods:- course-based prior learning
assessment- prior learning portfolios- independent study; challenge exams
- standardized exams (AP/CLEP)
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General Education Learning Goals
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Write and speak in a manner consistent with
accepted standards.
Apply quantitative methods and computer
programs to solve common problems; access anddiscern the relative value of information;
Describe key scientific principles in the biological,
physical, social, and behavioral sciences.
Know and appreciate the aesthetic, ethical and
multicultural dimensions of the arts and humanities.
Describe and apply principles for healthy living,
lifelong learning, and career development.
Students who complete the core curriculum will
be able to:
SCHs
9
6
12
3
36
==
Total
6
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Humanities &Social Sciences
Business &Innovation
Visual &Performing Arts
Law Engineering
Health SciencesAdult
ProfessionalsYouCollegeHonors College
Natural Sciences
& Mathematics
EducationCriminal Justice &Human Services
Proposed Honors College General Education Course Offerings
First WritingSecond Writing
Art History &Visual Literacy
PhysicsU.S. Government
and the LawComputerLiteracy
Philosophyof Learning
Anatomy &Physiology
College Algebra& Statistics
Interdisciplinary Arts -Careers & Leadership
Sociology
World Historyand Cultures
PharmacyMedicineNursing
Biology
Food, Nutrition &Conditioning
Chemistry
Communication
Public Speaking
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Key Events Management
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Key Events Management
Campus VisitsNew Student Orientations
Lecture Series
Graduation Ceremonies
Concerts and Presentations
Football and Basketball Games
Board of Trustee Meetings
Alumni Events
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Blue Ocean Strategy
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Blue Ocean Strategy
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Blue Ocean Strategy
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gy
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New Faculty Workload Guidelines
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Tenure-Tenure Track Lecturer
Starting Teaching Hrs. per CBA 12 SCH 15 SCH
Other Significant Faculty Work Per CBA (up to 3) (up to 3)
Institutional Interdisciplinary School (up to 3) (up to 3)
Grant Buy-out (no limit) (no limit)
Case Exception (no limit) (no limit)
Total Actual Teaching Load ? SCH ? SCH
Reserved Time for Research
Reserved Time for Service
20% (8 hours per week) Non-core
10% (4 hours per week) Non-core
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New Minimum Class Sizes
Undergraduate Courses 30
Graduate Courses 15
Doctoral Courses 8
Exceptions on a Case by Case Basis.
Note: Previous class size minimums: 24/15/8/6.
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What that research tells us is this: Smaller classes arebetter, but only if the teacher is a very good one. In otherwords, class size matters, but teacher effectivenessmatters more. That means you're better off with 28, 30,or maybe even more students and a great teacher, than24 or 22 and a mediocre one. What's more, to reallymake a difference, smaller must mean much smaller.Fewer than 16, for instance. Meanwhile, class sizereduction is very expensive, so it doesn't always work
from a cost/benefit analysis relative to other choices.