ILLIAD AND DISCOVERY SERVICES

TLA 2015

Pamela Johnston

University of North Texas Libraries

UNT Libraries’ Single Search Box

Results: Bento Box

Online Articles Search: Summon

2013-2014Where Do Article Requests

Come From?

EBSCOHOST DATABASES

35%

SUMMON5%

VARIOUS UNT RESOURCES13%

MISCELLANEOUS RESOURCES8%

NO SOURCE GIVEN38%

Summon: Why So Few?

• Main Audience: 30,000 undergraduate students • In 2013-2014 undergrads accounted for 12% of all ILL requests

submitted• Undergrads may not be familiar with ILL service • Graduates and faculty tend to use specific databases; more

focused research

• Default: Full-Text Only• Satisfied with full-text items found• Patrons tend not to change defaults

2013-20142,300+ Requests for Articles That Were

Available in UNT Databases

NO SOURCE GIVEN25%

EBSCOHOST DATABASE

50%

SUMMON10%

OTHER16%

No Source Given/Full-Text Available

ILLiad Web Alert Results• Alert ran during November 2014• October 2014: 37%• November 2014: 26%• Web Alert is being used again in

Spring 2015• Future• Add catalog link to article request

form

Ebscohost/Full-Text Available

•Queried ILLiad for data using Custom Search•Exported 192 requests to Excel•Searched appropriate Ebscohost database for each article title•Results: 54% of the full-text articles could be located with one click…

The 54%: Article Linking

Serials Solutions: Linking from Ebscohost

Detailed Record Results• Removed ILLiad link from

Detailed Record• April 1 – 10, 2015: 6• April 1 – 10, 2014: 143• Future• New branding logo for find full-

text link

Trouble-Shooting

• September 2014 • Spike in requests via Ebscohost for Elsevier articles• Tech Services investigated: Elsevier was updating their linking syntax

• March-April 2014• Spike in requests via Ebscohost• Tech Services investigated: Serials Solutions changed name of linking service, so

Ebscohost settings needed updating

• April 2012• Date not populating correctly in article requests via Ebscohost• Modified ILLiad OpenURL Mapping table which corrected issue

Best Practices

• ILL staff – monitor requests, look for trends• Know your ILL management system • Investigate and trouble-shoot

• Communicate with your Technical Services staff• Share information with Subject Liaisons so they can educate users