I’ll gladly pay you Tuesday for a hamburger today.Managing UX Debt

Jack Moffett Manager App Development – GUI CDG, a Boeing Company

@jackmoffett jackmoffett@mac.com designaday.tumblr.com #UXdebt

UX debt is the accumulation of decisions made during design and development that negatively impact the users of a product or service.

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ManagingUX Debt

IdentifyClassifyAddressAvoid

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Neglect

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The Big 3: Acquisition, Outsourcing, Neglect

Intentional DebtResistance to changeIncremental enhancementFocusing on new featuresFocusing on customer requestsFocusing on time to marketFocusing on backwards compatibility

Unintentional DebtMistakes and lazinessLack of designLack of empowermentSeparation of design & devToo many cooksCustomer inefficiencies

Sourcesintentional debt should be planned for.

Unintentional debt should be guarded against. Establish practices and processes.

ClassifyingUX Debt

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4 UX Debt Categories

TechnicalFunctional

BehavioralVisual

4

TechnicalFunctional

Visual

Documentation

UX Debt Categories5

Behavioral

4

TechnicalFunctional

Visual

Documentation

UX Debt Categories5

Behavioral

Addressing UX Debt

Declare bankruptcyCall a do-overSkunkwork itPhased approach

Step 1:

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Step 1:a. Severity & Impact

b. Estimated Time to Address

c. Responsible Party

Prioritization

Step 1:a. Severity & Impact

b. Estimated Time to Address

c. Responsible Party

Prioritization

Step 2:

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Step 2: Collaborate

UX debt is the responsibility of your entire organization.

Step 3:

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Step 3: Schedule

Agile

Step 3: Schedule

Not Agile

AvoidingUX Debt

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Avoiding UX Debt

Usability Research & TestingPay Attention to DetailsModularityDocumentation

Manageyour UXDebt

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Thank you!

Jack Moffett Manager App Development – GUI CDG, a Boeing Company

@jackmoffett jackmoffett@mac.com designaday.tumblr.com